Gibbs Gillespie together with Thorgills Brentford reviews

★★★★★ 1/5

Google

4 Months later I am still waiting for deposit to be returned. They simply say that the landlord is not responding to their mails. This is a managed unit and based on this fact you get ZERO stars from me. I will never rent with Thorgills again. Updated. Further to the delays they use the lowest rated deposit protection company. Dps should be closed down by regulators. I had now been 6 months since I moved and still no deposit.NegativeResponsiveness, Quality, Professionalism, Value

Gareth · 26 October 2020

★★★★★ 4/5

Trustpilot

Helpful team

Selling a house is very stressful but Gibbs Gillespie were helpful all the way through even having to handle two sets of buyers disappearing off the face of the planet. It was a long process for us and we seemed to have dealt with most of the team at the Ruislip branch some of whom were much more helpful than others. Overall we were pleased with the service especially the number of viewings we had each week which helped to sell the house.

Lyndsey · 21 August 2020

★★★★★ 5/5

Google

Amazing service, Dushali helped me from start to finish. He explained it to me in detail and helped me every step of the way. I highly recommend it.

Xoch · 14 June 2023

★★★★★ 5/5

Google

Really friendly and helpful , Max looked after me and always checked in with what I needed to do next with my move. really happy with the service

Danny · 14 June 2023

★★★★★ 5/5

Google

Really happy with the service provided by Louis King at the end of my lease with Gibbs Gillespie. He was really friendly, communicative and helpful throughout the process.

Yasmin · 14 June 2023

★★★★★ 1/5

Trustpilot

Messed about for a week with wife being pregnant by Alex R.

Spoke with Alex on phone and he alerted me there were a few properties available on help to buy in Uxbridge. I told him was keen and had wanted to view the properties. Alex told me the viewing for the four houses would not happen until 2 weeks. I asked him if i could reserve one and was told that can only reserve after viewing. 2 weeks forward and 3 properties have been reserved. With one being left we went to view the property, and gave them the asking price, our offer got accepted. They set up a mortgage call for Friday the 14 of August 2020. I sent Alex an email to say would the developer go down by £5k potentially as an incentive for stamp duty or furniture voucher i tried to negotiate and at no point did i say i would not pay the full asking price. I told Alex to let me know by end of day. I received no phone call and he had gone and negotiated the property with another buyer without communicating anything to me. I tried to contact Alex the next day and he had booked a day off, i called the office and they said hes on annual leave and has given the property to another buyer. I don't understand what games they were playing but it was a nightmare experience and has been very hard. We spent £500 to get a mortgage in principal also. I cannot explain how much stress Alex and Gibbs Gillespie have given to my pregnant partner absolute farcical experience stay away and i would not recommend to ever go with this company.

Sandeep · 14 August 2020

★★★★★ 3/5

Trustpilot

Harry Rai 5 stars!

Gibbs Gillespie 3 starsHarry Rai 5 stars!I had two viewing appointments on one day when I travel across the city and almost got to the first one they called me saying the agent is called in sick and there's nothing they can do, but cancel the appointments. ( can't you let another agent meet me for just 30 min?)The second viewing is with Harry Rai. He's being very professional, I had a very detailed introduction on the viewing. He also gives me suggestions and tells me what to look out when buying a house.

Bin · 7 July 2020

★★★★★ 5/5

Trustpilot

Harry Rai 5 star

I can not speak highly enough in regard to Harry Rai, who took care of my viewing of a flat. Knowledgable, honest, and experienced, truly the whole package when looking for an advisor for home buying.He was able to highlight all the key features in a structured and efficient way and yet allowed us additional time to see everything in a non rushed manner. At the end of the viewing, he allowed us plenty of time for follow up questions and general advice which he answered using his professional knowledge and wealthy experience

Stephan · 5 July 2020

★★★★★ 1/5

Google

Paid holding deposit and first month's rent and in 2 days was supposed to move in to a flat. 2 days before move in these guys called me to say that the landlord has given his flat his friend and they were sorry !! I had to stay in a hotel with my family for a month before I found something else. I am curious what for the holding deposit was for which the sales guy hurried me to pay by calling at least 6-7 times in a day !! Doesnt Thorgills have any contract with the landlords .. they can just walk away anytime !! Useless agents .. best avoided. I am going in for legal advice as I am the only one who bled in this whole process. These guys just make a call and their accountability is done !

Soumendra · 14 June 2020

★★★★★ 1/5

Google

Had bad experience with Thorgills when we were buying a property. Thought we will give them a 2nd chance with rental. I have to say the experience was even worse. Deal has just fallen through because of clear greed and lack of commonsense. If they had any concern about their customers, they would use more commonsense and negotiation skills to get deals through. It baffles me that they then start Change.org campaign asking for help from the Chancellor when they don't help themselves. Probably just another chance of getting in some money!

Amgad · 14 June 2020

★★★★★ 5/5

Google

All the communication with Thorgills has been very efficient and on point. The paperwork and procedures were explained very thoroughly, so that we were well informed while signing the contract . For me it is my first time renting an accommodation in London so a few things were new to me, but Emma and Haffeeza have been very patient with us and I really appreciate that. If there's ever a problem, I know their office is near by so I can reach them easily. Good experience!

Eline · 14 June 2020

★★★★★ 5/5

Trustpilot

We had a great experince with Gibbs…

We had a great experince with Gibbs Gillespie, and our guide who help us Joshua Atease.He find us a really comfort a nice home. I recomend Gibbs for all who want a proffesional home guide agency.

Attila · 16 August 2022

★★★★★ 5/5

Google

The customer service was excellent. Nikki Wise provided exceptional service as the process was smooth and we were regularly kept up to date. I would recommend Nikki as he was a top sales person from Thorgills.

Dipy · 15 June 2018

★★★★★ 5/5

Google

Great experience since viewing the flat and getting the keys to my apartment. Louis king always been very helpful and sort out if there was any problems.

Jordi · 14 June 2023

★★★★★ 5/5

Google

I want to appreciate Louis King our Property Manager. He is very responsive, clear the concerns and problems within short time . Thanks for all your Support!!

Rachel · 14 June 2023

★★★★★ 1/5

Trustpilot

Harrow brunch(lettings section)lack of professionalism!

I rent a property from this agency,At the beginning they are so kind they do everything for you till you sing the contract, after that if you want to claim something you have to wait ages for example during the winter in my room the radiator wasn’t work properly and was cold(this happened in winter 2018 and they fix it just in winter 2019 when we told them if they are not doing nothing we will not pay the rent for that month). They didn’t contact or talk with landlord about the problem till I call one of landlord friend and after his friend told to landlord the problem.The washing machine broke and I call them to tell the problem and they send me to do all online they don’t care I have to wait weeks till they send someone to assess the problem and to replace or repair the machine, again I contact the landlord friend because this “agency” is not doing anything. The staff from Harrow branch are horrible and they are lack of professionalism!❗️ they don’t listening you and they hang off the phone when you are talking.I work with another letting agency but from this “agency” to the other one is a big difference about professionalism and talking with them clients. The single person with who you can talk and she is doing her job in this company I am happy to write her name, is Amy Bignell.I will never rent from this agency!Even if the landlord is a good one this agency in Harrow brunch is horrible!

D · 21 April 2020

★★★★★ 5/5

Trustpilot

Excellent Service Going Above and Beyond

We rented our beautiful apartment through Gibbs Gillespie (Pinner) and the service was amazing. They were so fast to come back on emails and even during these difficult times of Covid-19 we have received excellent service.Our property is also managed by the GG team and when we had issues with the shower upon moving in, they had someone sent around on the same day who managed to sort the problem. Their staff and their contractors have gone above and beyond. I would highly recommend them as agents!

Emily · 17 April 2020

★★★★★ 5/5

Trustpilot

Outstanding service from Chantelle Taylor from Gibbs & Gillespie in Rickmansworth

I’ve used Gibbs & Gillespie in Rickmansworth for the last 3 years as a tenant and they’ve always been really accommodating with any requests I’ve had. I was particularly impressed with Senior Lettings Consultant Chantelle Taylor as she’s been on the ball in all my interactions with her. She did not just found a new tenant within a couple of days but also managed to support me as a moving tenant around selling my new furniture to the new teants and organising everything so that my checkout was as smooth as possible! Moving out of the country for work I couldn’t have asked for a better person to handle such a stressful move. I wouldn’t hesitate to recommend her and Gibbs & Gillespie in general to any landlord/tenant out there.

Luis · 23 February 2020

★★★★★ 5/5

Google

Great service from Louis King in the Brentford office. I had a big problem with my property and Louis took care of it for me, efficiently and with the utmost professionalism. I can't thank him enough.

Fiona · 14 June 2022

★★★★★ 5/5

Google

Great experience buying our first place through Thorgills. Alice's customer service was incredible and really helped smooth the process out, she was always honest, efficient and professional and we're really grateful for all her help.

Ella · 14 June 2022

★★★★★ 5/5

Google

Exceptional service, always attentive when needed and ready to help. A real pleasure as a tenant to work with Louis King.

Arturo · 17 October 2023

★★★★★ 5/5

Trustpilot

Great customer service.

Ali · 28 September 2024

★★★★★ 4/5

Google

Vito who guided us helped us out. We had some up and downs where there were stages we almost couldn’t get the property, but eventually it was done. Thanks Vito

Azka · 14 June 2020

★★★★★ 5/5

Trustpilot

I’d give them 6 stars if I could!

If I could give these guys 6 stars I would! The team at the Stanmore branch have been outstanding. This sale of my mother’s house had some potentially tricky aspects to it but Philip Twallin approached the project with tremendous energy and enthusiasm. He made a stressful situation almost fun! Don’t be fooled, this guy really knows his stuff. He shared his knowledge and experience to help us make our own informed choices. I always felt he and his team had our best interests at heart. I went for a bold strategy and within 2 hours of instructing, GG had a big queue of people ready to view! Within 5 days of putting the house on the market we had half a dozen credible offers on the table. Our file was then admirably managed by James Sweet, who also supported us through the remaining process with great communication. If only my solicitors had been as efficient, we could have got the deal wrapped up within the month! Big thanks to the whole team, including Paula and Grant who I spoke with on occasion. If you’re selling a house don’t even hesitate to engage this agency.

Andrea · 20 July 2019