Trusted Agent profile · Brentford
★★★★★
896 reviews across 2 platforms
44 High Street, Brentford, TW8 0BB
Gibbs Gillespie together with Thorgills's office in Brentford, at 44 High Street, is rated 4.2 out of 5 across 896 reviews on two platforms, including 433 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Gibbs Gillespie together with Thorgills hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentford.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
GoogleWe listed our home with them after being on the market for some time without any joy. They gave us regular feedback and after roughly one week found us a corporate tenant who took our apartment for 24 months. I would highly recommend Sean and his team in Brentford.
1/5
TrustpilotWORST service for Rentals
WORST service for Rentals. Do not use .They claim to be professionals but there’s no empathy towards tenants and nothing done swiftly. Communication is horrendous. Being such a big company surely they should have this nailed to the T. Letting handler keeps changing for whatever reason but never gets communicated to us. This is the Gibbs management team based in Uxbridge
5/5
TrustpilotGibbs Gillespie - the very best in the High Street
Sam Robbins has an excellent reputation for giving honest and reliable advice, which is based on his deep understanding of the local area and current market conditions. He never gives false hope by overvaluing and then disappointing. Rather, he helps you understand what is realistically achievable so that you can maximise the value of your home and make the move that you wish to, without hassle.
5/5
TrustpilotSale of our property
Excellent service with Gibbs from start to finish. All the office staff were fantastic especially Sinead and Jo. Dominic is such a great negotiator and worked really hard to complete the sale of our property in difficult times. Would highly recommend.
5/5
GoogleI have worked with Haffeeza on many occasions and have found her extremely courteous and polite She is also very helpful if I have a query and will put herself out to help me She is a pleasure to deal with Sandra Higgs
5/5
TrustpilotHarry Rai was very helpful.
Harry was very kind and helpful showing us the flats around Uxbridge. It’s always nice to deal with a sales person that seems to want to sell you what you’re after rather than what they think you want. Harry was great!
5/5
TrustpilotHarry was extremely professional
Harry was extremely professional. Understood our requirements from the first meeting and showed us the right properties of which we immediately bought one. Very patiently describes all the facts related to the property.Highly recommend Harry to anyone. J&V Bharadia
5/5
TrustpilotKnowledgeable sales agents
Knowledgeable sales agents. We’ve recently met with Harry Rai who helped us with questions in regards to a property. Harry has also been very helpful with general questions which for first time buyers are life changing. Many thanks Harry!
5/5
GoogleThorgills managed the property for more than 2 years now. I've been with multiple property manager through those years. They were all fantastic. My recent one is Kat Felton whom continued the good tradition. She worked diligently on the property issues and extended her help to address the problem. Thanks a bunch Kat.PositiveResponsiveness, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleVery happy and pleased with how helpful and responsive our property manager,’’ Haffeeza Rasheed’’, has been to get all sorted for us. She always responds so quickly to my emails and does her best to help and I am very thankful for her kind support and understanding.PositiveResponsiveness
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleThe most professional, efficient, effective estate agents I have ever worked with, highly recommended. The buzz in the office, the dedication of all their staff, and their unwavering customer centricity makes this family run estate agency a force to be reckoned with. Whether you’re buying, selling, renting or leasing, use Thorgills!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleHaffeeza has been really helpful in setting up our new tenancy agreement despite all the issues that we've encountered previously and she was there every step of the way to guide us and answer to all of our questions. Great service!
2/5
TrustpilotIrritating and confusing systems.
As a tenant my only interaction with Gibbs Gillespie is the signing of annual contracts; the landlord deals with all day to day duties, including rent collection. This means that G-G need only offer the most basic of services on an average basis; they don't.They use a contractor who operates their document signing service on a policy dictated by G-G. This means a very quick reminder if you haven't dealt with the documents even if they are straightforward and well inside date parameters.I recently received two documents on separate emails on a Friday afternoon, I left these until Monday morning only to find four email reminders awaiting my attention. This is confusing and irritating and I was told it was "Gibbs Gillespie process" with no hint of an apology.
5/5
TrustpilotHad a great experience with Gibbs…
Had a great experience with Gibbs Gillespie, whose help and support through my purchase was invaluable. Many, many thanks.
Dear B GordonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
Googlevery helpful and constantly calling to ensure our move in went well and if there were any issues, we were given contact numbers
Dear Tamara Kemp Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe had a lot of help especially from…
We had a lot of help especially from Rebecca who didn't mind letting us see the flat we have bought many times
5/5
TrustpilotAlways available
The purchase has gone really smoothly, aqib stepped in for grant at the vital point to get a deal done due to unforeseen circumstances. He portrayed him self deserving his new role. Overall it’s been a great experience and everyone including the sales team have been great.
Dear Bansi & Shriya Vakani,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy 5 star Rate is for the only person that I really appreciate how much she really cared to help me finding a flat . Nikki you are A class Letting agent and thanks a million for your help and your prompt work.
5/5
TrustpilotHarry Rai is one of the best property…
Harry Rai is one of the best property agents I have ever met. He is friendly, objective, and supportive. His honesty and transparency was very refreshing, we trust his opinion and we highly recommend him. Thank you. -Raveen.
5/5
GoogleMe and my wife just moved to the UK and while looking for a place to live we where overwhelmed by the different type of places, price ranges, locations and so on.... Fortunately we stumble across Thorgills and the team that quickly propose some properties according to our needs and price range. We are very glad for the help and the professionalism of the team that helped us going through the process and make our life easier. Above other letting agencies Thorgills is definitely on another level of professionalism and we felt helped and understood. Thanks once again for the help and keep up the good work!PositiveProfessionalism
5/5
GoogleThey were very helpful during the search and later with the documentation. As a non-British tenant, I felt thoroughly informed and taken care of at every step. Specially grateful to Ms. Clark, who gave me confidence during the process and provided every bit of advise and guidance I could need.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleI had an amazing experience with Dushali from Gibbs Gillespie l. She kept me updated with everything, every step of the way!
Dear Mia Hall Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotTerrible!
It has been a few times the house, flat etc ı want to or attend to rent unfortunatelly comes with this agency. Ones when ı moved from Essex to pinner and the second time these days ı am looking to move another house. When some one looking for a house with this agency they need to know as far as ı contact them any time ı could not get a proper response or ı just get a non sufficiant reasons and cancellations with any homes. There are too many houses to let but the agent say none of them available. This mean non of them available only for me this mean because they did not like my name and ı am from somewhere else this is very clear. This is the second time o knock their door and get the same ridicilous result. Anyone from somewhere just do not attend them anyway they will find too many reasons not to let you a house or flat the landlords they are working with are seems like the same. This is my two big and clear times experiances with this agency. A few minutes ago in the phone he cancelled the viewing with the reason even he cannot explain clearly totally created.
5/5
TrustpilotChris and Kasia were very helpful and…
Chris and Kasia were very helpful and patient through out of the process.Very friendly people.Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Gibbs Gillespie together with Thorgills hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentford.
