Gibbs Gillespie together with Thorgills Brentford reviews

★★★★★ 1/5

Trustpilot

Day robbery

I have lived in a house rented through Gibbs Gillespie and recently moved out. When we were in the house, most of the things was very professional and premium service. However when we moved out, we they were trying to take a lot of money from our deposit. We have received a bill for more than £300.00. the point is almost every dilapidation they mentioned was present even when we moved in. one funny example is we were billed for a beige shade, which was not there when we moved in. I had to send spent a lot of time to compare check in images and even with detailed images, they were refusing to agree that we were not responsible, I had to put images side to side to make them understand. I don't know how they have such kind of staff who cannot understand even simple comparison. after several back and forth emails, they brought down the bill to around £50. As I was tired of their email conversion, and did not have time for their non sense, We agreed them to deduct that money so at least we can get the rest of the money. They use a stupid third party company called Hinch property management. the staff who did the check out was, I would say a real stupid. He did not check the check photos or report and it seems He imagined a new build house and billed us for all the missing things which was not there even when we moved in. If you are going in, take photos of each millimetre, otherwise forgot your deposit.

Siva · 27 September 2021

★★★★★ 5/5

Google

I deal with Louis King and Haffeeza Rasheed regularly and I can't stress enough their professionalism. They ensure all properties are managed to the highest standards. Property management is very strong with them.

Andre · 14 June 2023

★★★★★ 5/5

Google

Dushali provided excellent customer service throughout our property search! She was professional, friendly and always responded promptly to any queries we had. I would highly recommend using Gibbs Gillespie and Dushali in particular.

Uday · 14 June 2023

★★★★★ 5/5

Google

My main point of contact at Thorgills has been Hafeeza and she had been brilliant. She always responds to my emails quickly and resolves my queries in a quick and efficient manner. She's always polite and professional. A great member of the team!

Robyn · 14 June 2022

★★★★★ 5/5

Google

Very helpful and modest folks. Helped me rent my first home in UK with ease of process. Thanks a lot Louis King and Haffiza for everything so far.

Dhanya · 17 October 2023

★★★★★ 5/5

Trustpilot

Danny Caulfield was professional and…

Danny Caulfield was professional and impressive throughout the selling process.

M · 2 December 2023

★★★★★ 5/5

Trustpilot

Matthew was extremely professional and…

Matthew was extremely professional and knowledgeable in explaining the required stages and giving valuable advice.

Adil · 21 July 2023

★★★★★ 1/5

Trustpilot

Do not ever use this estate agent to…

Do not ever use this estate agent to let your property. They have different departments dealing with each aspect of your tenancy which means no one person knows anything about who is renting your house or any problems you may have as a landlord. They put in tenants that trashed my house requiring upwards of £5, 000 damage and simply did nothing to help. Now they have taken the same tenants and put them in another property . God help that landlord

Anusha · 27 July 2021

★★★★★ 5/5

Trustpilot

Matt was excellent and professional

Matt was excellent and professional. His action were fast and his comments were valuable.

Adil · 2 August 2023

★★★★★ 5/5

Trustpilot

The agents were always in touch

The agents were always in touch, helpful and supportive throughout the process.

Elizabeth · 14 August 2024

★★★★★ 5/5

Trustpilot

Exceeded my expectations - Not Once but TWICE

I am very happy to recommend the staff at Gibbs Gillespie, Stanmore. I have nothing but praise for James Sweet and Paula who worked so hard on our behalf to see through the sale to completion. James "sold" my Mother-in-law's maisonette five times before the sale went through. He never gave up and although the sale fell through a number of times eventually he found a purchaser who exchanged and completed. When it came to selling my own house, I had no hesitation in giving Gibbs Gillespie the opportunity to find a buyer. They were very professional, making appointments, bringing round prospective clients and agreeing a sale. Very many thanks. A satisfied customer.

M · 17 June 2021

★★★★★ 1/5

Google

I am a 51 year male and over many years I has rented several properties in three different countries. I have always had a wonderful relationship with my landlords and/or agents. In 2019 I rented a property that was managed by Thorgills Brentford. In 2020 I became unemployed due to Covid-19 lockdown. I started having rent arrears so had to give notice on my property and place everything in storage. Before my move out date I had to go away to care for someone who had recently come out of ICU and needed a carer in isolation. Thorgills were aware I was away so entered my property without informing me and handled my personal belongings. They were not aware I had CCTV recording them in my property. After I vacated the house the landlord contacted me to thank me for looking after his property. He said that the rent arrears were covered by his insurance. I was to contact the insurance company to discuss repayment of my arrears. The landlord also said he had contacted Thorgills and instructed them to release the deposit back to me. Subsequently the insurance company has refused to discuss a payment plan from me for the arrears. They insist my deposit be handed over to them. Thorgills have chosen to bloke the refund of the deposit to me. They said I have to hand it over to the insurance company. This is against the instructions of their client, the landlord.

Brett · 14 June 2021

★★★★★ 5/5

Google

Our experience with Thorgills has been excellent throughout the sales process. We've been impressed with their professionalism and friendly nature. Ryan and Elisard got straight on with booking viewings, before the photos had even been published online! They were flexible to work around the needs of our young family and good at giving feedback. Once the offer was accepted Alice did a great job following through between all parties leading to a successful exchange of contracts. Thank you team Thorgills!PositiveProfessionalism

Jacki · 14 June 2021

★★★★★ 5/5

Trustpilot

Very professional team

Anytime we call with a query staff is always very professional and polite. If they promised to call back they will. Person who evaluated our property knows the market very well. He was very calm , let us choose what we want, didn’t push like other agents do. The job was done very quickly.

Lana · 17 January 2024

★★★★★ 5/5

Trustpilot

Excellent, focused team

They did exactly what they said they would; sold my house for a good price and quickly. Great communications from all staff members. Everyone was very focused on the job in hand and got it done. Excellent job.

Anne · 5 October 2022

★★★★★ 5/5

Google

Not like a lot of other estate agents, the team at Thorgills really seem to care. Big thanks to Kat, Temi and Andre for making my move so smooth. I would recommend again and again

Karl · 14 June 2020

★★★★★ 4/5

Trustpilot

Brilliant team who are very attentive…

Brilliant team who are very attentive and transparent. Really feel like we’re being delivered a service that puts our needs first. Simeon especially has been amazing and look forward to working with him further.

Leanne · 24 December 2024

★★★★★ 4/5

Trustpilot

GG Ruislip

Sam Robbins (the branch manager of 172 Ruislip High Street) and his team were excellent on the whole who provided a great service. They took into account my situation, achieved the sale and when things were getting protracted they manager was able to step in and accelerate the process. I have dealt with quite a few estate agents and I wouldn’t recommend many but this branch despite some issues were able to work with me to achieve an exchange.

Laila · 18 May 2021

★★★★★ 5/5

Google

Originally engaged Thorgills to sell our house, completed with Gibbs Gillespie excellent professional service. Every member of the team we interacted with performed to a high standard, management, negotiators and office based staff. Stressful experience made easier with their support.PositiveProfessionalism

Owen · 14 June 2022

★★★★★ 1/5

Trustpilot

WORST COMPANY EVER

WORST COMPANY EVERThey do not listen to your requests, door has been broken for 1 year there are birds that poo all over the balcony and they did not warn us about it . rooms are nice and they have good houses but estate agent is very inconsiderate to customers .

Hae · 22 February 2020

★★★★★ 1/5

Trustpilot

Gibbs Gillespie Stanmore

Gibbs Gillespie Stanmore - avoid at all costs. The most disengaged, rude, disgraceful agency I have ever come across. The only decent person in the office is Grant - but one person can’t give everyone the service they need! The branch is under poor management. My parents house was on the market with them 20 weeks as per their contract - not one person from the agency has set foot inside their property since 2019, yet they took it on mid 2020, none of the sales agents have seen it, I did all the viewings as how could someone show around a buyer not having seen the house but they didn’t seem bothered if I did the viewings it was one less thing for them to worry about. Not once did we get any proactive conversations when they came to us about clicks, interest, market activity, pricing, feedback... Just weren’t bothered. Even when I emailed notice they didn’t bother to respond, until I chased for acknowledgment and they just said yes received we will stop marketing in 2 weeks. Disgusting attitude of the branch manager Phil Twallin who most definitely should not be in a customer facing role!!! Don’t get into contract with this branch selling your biggest asset. They don’t have the time or inclination and just want the inventory.

NJ · 22 December 2020

★★★★★ 5/5

Trustpilot

Fantastic service and very helpful…

Fantastic service and very helpful people.

Rutesh · 10 October 2024

★★★★★ 5/5

Google

I’ve had an overall positive experience with Gibbs - particularly my property manager Louis has always been very prompt and efficient if I’ve ever had any issues. Thank you!

Anna · 14 June 2023

★★★★★ 1/5

Google

4 Months later I am still waiting for deposit to be returned. They simply say that the landlord is not responding to their mails. This is a managed unit and based on this fact you get ZERO stars from me. I will never rent with Thorgills again. Updated. Further to the delays they use the lowest rated deposit protection company. Dps should be closed down by regulators. I had now been 6 months since I moved and still no deposit.NegativeResponsiveness, Quality, Professionalism, Value

Gareth · 26 October 2020