Gibbs Gillespie together with Thorgills Brentford reviews

★★★★★ 5/5

Google

I have been extremely impressed with the team at Thorgills. Polite, easy to contact and thorough. I’m especially impressed with the team who dealt with the process after a new rental tenant for my property was found. Extremely diligent, thorough and made the whole process simple. I would recommend Thorgills Chiswick to anyone looking to secure new tenants for their property.PositiveResponsiveness, Professionalism

Jo · 26 October 2021

★★★★★ 5/5

Google

Hello… I would like to give the highest praise to Dushali she went above and beyond to help me..her level of service was exceptional and also she is very knowledgeable.I have every faith that she will help me to find the perfect property. Thank you so much.

DEVJI · 14 June 2023

★★★★★ 5/5

Google

What a refreshing experience it was working with property manager Louis King. Having been a landlord for many years I have had the very incompetent property managers however Louis has proven to be the complete opposite. Extremely helpful, patient and always in contact! Would recommend his services

Matthew · 14 June 2023

★★★★★ 2/5

Trustpilot

Bad at selling

I have dealt with quite a few estate agents over the years, but it was my first time working with Gibbs Gillespie. Unfortunately, Gibbs Gillespie does not get a good rating. Some red flags.Dealing with Rahul from the Stanmore branch and his bleached blonde colleague who didn't introduce herself. Rahul initially flat out refused to book us in for a viewing. We had to ask several times to view the property concerned. At one point it started to seem like the property they advertised was actually a fake advertisement, but as it turns out the house they were advertising did at least exist.However, once we finally did the viewing, the agent that turned up (not Rahul) claimed we only had 15 minutes to conduct the appointment and they did not know anything whatsoever about the property, and it was clear they really didn't, as they did not even know the house number. We had to point the property out to them when they arrived. It was quite odd. Their salesmanship does leave something to be desired.No wonder the property is still on the market. The agents are doing their very best (or worst) to not sell it.I have given 2 stars just because they have not been the worst I've encountered. At least the property they advertised actually existed and they had the key to the front door for it.

I · 14 May 2023

★★★★★ 1/5

Trustpilot

Worst experience ever - avoid GG!!

Worst experience ever. Gibbs in Amersham, very pushy to book viewings- always overbooking - and always cancelling last minute, as if buyers are sitting around ready to waste weekends and afternoons for their games. Happened few times already. Avoid at all cost if you are a serious buyer, and I assume their rush to close deals fast also means sellers lose out on better offers.

Mick · 12 February 2021

★★★★★ 1/5

Trustpilot

Bad experience, terrible service and money loss

I had a very bad experience, terrible service and money lost due to their incompetence. Went for a viewing to buy a new build property. I asked about parking was told there was going to be residents parking outside. Asked again on the phone to confirm and was told the same. I then put an offer and started the process. I started spending money for the checks and all the procedures required. 15mins after receiving all the paper work from the solicitor I get a phone call from the agency telling me that I will never be able to get residents parking as it is a parking free development which they would have known about in the beginning when building permission was given. I was told to try and find parking at the Asda near by which was absolutely ridiculous. This issue was kept from me until months later when it was time to sign the paperwork. Also after I explicitly asked whether I can park outside the property and was told on multiple occasions YES. I no longer want to proceed with the purchase of the property as this was a very clear misrepresentation. All information regarding the property should have been made clear to me from the beginning in order for me to make an informed decision to buy. As parking is a requirement for me if I had been told from the beginning, I would not have put an offer down on the property. After speaking to the salesman (Alex Robinson) that was dealing with this he hasn’t been helpful in trying to resolve this situation and has been dragging it on for months now. I have to keep chasing him and he’s seems not bothered at all trying to help. It has got to the stage where he is telling me to sort it out my self with the solicitor if I want to get my money back. I’m very disappointed in their very unprofessional service and do not recommend them at all.

Yassine · 2 May 2023

★★★★★ 1/5

Trustpilot

Spam emails that never end

Back in December, I saw a nice property that was marketed by them. They asked for my contact info to arrange a viewing, and then spam started. Unfortunately, they don't have a proper unsubscribe button (this should have been A HUGE RED FLAG), but a button that sends an email with some prefilled info asking the sender to unsubscribe you. Well, this means that they pass your details to the next salesperson, and you're stuck with their spam.

Stephanos · 28 June 2023

★★★★★ 4/5

Google

Have had mixed experience with Thorgills over a couple of lets but on the whole they've been just about okay. Haffeeza has been a stand out contact, though, who's gone above and beyond to help us out with the complex processes of renting and is a great asset to the team.

Josh · 14 June 2020

★★★★★ 5/5

Google

We have had a great experience so far with property management services from Gibbs Gillespie (prev Thorgills) provided by our property manager Mr. Louis King. He has always been responsive and proactive in taking actions for any issues that we have faced at our current property that we rented from Thorgills. A big cheers to Louis.

Pankaj · 14 June 2022

★★★★★ 5/5

Google

This is the most professional and reliable agency we have dealt with. They went above and beyond to help us get the property we wanted. Once the landlord accepted our offer, Natasha Clark took over and got us through all the paperwork. She was reliable, reachable and pleasant to deal with. I highly recommend this agency.

Radia · 14 June 2022

★★★★★ 5/5

Trustpilot

Jordan was very professional in his…

Jordan was very professional in his approach

Terry · 20 July 2022

★★★★★ 5/5

Trustpilot

My experience with Gibbs was great from…

My experience with Gibbs was great from start to finish. Luca was very professional and in constant communication throughout the whole process.

Kripen · 22 December 2023

★★★★★ 5/5

Google

Good experience with Thorgills So far. They are good in customer response and try to resolve the issue as soon as possible. I am happy with there services so far. Kat Felton is managing our property in Brentford Branch and is very cooperative and proactive in resolving all the issues.

Junaid · 14 June 2020

★★★★★ 5/5

Trustpilot

Recently purchased a property from…

Recently purchased a property from Gibbs.G, Both Ryan and Katie were amazing throughout. Kept the process short and simple and were quick to respond to all my questions. Highly recommend this agency. I have had great experience during the early stage of the purchase and encourage other to visit their branch. KB

Sammy · 22 August 2019

★★★★★ 5/5

Google

Nice and easy. Dushali helped me rent my first flat in London within 2 weeks.I definitely recommend her. Online viewing was a choice as well.

George · 26 August 2024

★★★★★ 5/5

Trustpilot

Very responsive

Very responsive. Special thanks to Danielle and Tom

Nicola · 11 May 2022

★★★★★ 5/5

Google

Jasmine very helpful and kind thank you for the viewings

Bivanjit · 26 March 2025

★★★★★ 5/5

Trustpilot

Excellent throughout

From start to finish, I cannot fault the service provided by Gibbs Gillespie. Josh Reynolds handled our sale and was professional throughout. He handled a successful open-day viewing of the property and achieved a high sale price. Communications were excellent and timely. Highly recommend.

Carolyn · 25 September 2021

★★★★★ 5/5

Trustpilot

Very happy with Alex and the Team at…

Very happy with Alex and the Team at Pinner during my recent property purchase. Harry was also extremely professional and courteous during site visits, understood our requirements and patiently showed us around several properties before we found the right one which we immediately purchased.

Mark · 3 August 2021

★★★★★ 5/5

Trustpilot

Thank you Harry for showing us around…

Thank you Harry for showing us around the The metalworks in Slough. Harry’s has been very professional and made us feel super comfortable! Great advice and was helpful! Thanks Harry!

Shuma · 19 April 2023

★★★★★ 5/5

Trustpilot

The whole process end to end was over…

The whole process end to end was over all smooth! Luca was incredibly professional and helpful in making sure I had a successful completion.

Sheetal · 1 October 2023

★★★★★ 5/5

Google

I'm a tenant. As representatives of the landlord they do a good job making sure issues are addressed. Most recently Abbie Lomo Dash helped us with a washing machine that packed up. A brand new one was installed promptly. You can't ask for more.

Jezza · 14 June 2023

★★★★★ 5/5

Google

Karam managed my recent flat rental and was brilliant throughout the entire process. Really professional, organised, responsive and on the ball. It’s not often one receives such excellent customer service.PositiveResponsiveness, Value

Jane · 14 April 2024

★★★★★ 5/5

Google

I have been very happy with Thorgills managing my property in Brentford. I would rate their overall performance as excellent. I have to give a special mention to Kat Felton in the property management department. Kat has consistently impressed me with her efficiency, and overall excellent customer service.

Duncan · 14 June 2020