Gibbs Gillespie together with Thorgills Brentford reviews

★★★★★ 5/5

Trustpilot

Rent - Uxbridge branch GG

After a rocky start due to agent not responding to my enquiries when I moved in to the property, and with introduction of app to report any issues I was extremely satisfied with the agency and communication. If there was a problem reported, they always kept me informed what was happening. Professional and friendly agent, that helped me even during the process of moving out.

Zeljka · 21 December 2021

★★★★★ 5/5

Google

Booked in viewing for a flat with the lovely Jasmine and she was amazing with the preparation and detail she showed towards the property. Happily housed. Definitely recommend!!

Simdalhi · 5 November 2025

★★★★★ 1/5

Trustpilot

Really bad service

Really bad service - do not use these people to let your property. There are so many more with over 4% difference. These people also have no interest in loyalty and length of service. USE ANOTHER AGENT!

A · 9 May 2024

★★★★★ 4/5

Google

After a difficult initial start in getting appropriate and timely responses, once Dushali took on the case she able to give advice and direction in order to be able to start renewal of our letting. She was professional and friendly with prompt follow up and clear communication which was much appreciated.

Denise · 14 June 2023

★★★★★ 1/5

Trustpilot

Very expensive fees and not proper rent …

I have used them for a flat in Narburg house and they charge so much and they don’t care about the rent value or the proper property value 20% plus vat They charge everything without your permission as a land lord My property is 350K , I used to receive less than 1000 pounds a month I would definitely avoid them as a landlord.Once I changed them to another agent I am getting 1400 per month Definitely avoid.Dr Wael Al-Daraji

Wael · 1 September 2023

★★★★★ 2/5

Trustpilot

Landlords beware

Had such a great experience with Thorghills both as a buyer and landlord however since the sale to Gibbs Gillespie, communication has been poor, service negligent and most recently money deducted from rent illegally followed by no rectification and emails being ignored. Wouldn't recommend and intend to change agents as soon as current tenancy comes to an end.

Harpreet · 18 October 2022

★★★★★ 5/5

Trustpilot

Excellent journey from beginning to…

Excellent journey from beginning to end.Michael and Danielle were with us all the way, and made what was a stressful time, more bearable.Thank you

Sue · 1 March 2024

★★★★★ 5/5

Trustpilot

Praise Danny for his excellent service, he went above and beyond

I would like to praise Danny for his excellent service. He went above and beyond to ensure everything went smoothly. I found all the staff in Pinner very friendly and helpful. Thank you

Marja · 12 July 2024

★★★★★ 5/5

Trustpilot

Would recommend - thank you, Luca

We had a very positive experience Gibbs, in particular with Luca. He was very on the ball during the crucial stages of both our purchase and sale was keeping us updated almost daily, which really helped given the stressful nature of moving house. It was a long process but Luca helped with all the chasing of parties and regular updates. Thank you, Gibbs & Luca for all your help!

Hannah · 29 April 2024

★★★★★ 1/5

Trustpilot

Terrible service during buying a…

Terrible service during buying a property. Seller left trash in attic and garden,...but made sure to take thermostat and smoke alarm. I feel estate agent have responsibility to see smooth transition of process till keys are handed.. they ask to come to their office and pick keys and do not care what state house seller has left. I feel that service as unprofessional.

Sugz · 21 February 2022

★★★★★ 5/5

Trustpilot

Big thank you to Gibbs Gillespie

Big thank you to Gibbs Gillespie, Ealing Broadway for helping with the sale of our flat. Particular thanks to to Leah Verasammy for finally getting it over the line after what ended up being a frustratingly drawn out sale and to Rohan and Luke for their excellent service when initially marketing and negotiating on the property. The team were very professional and friendly throughout and I would not hesitate in recommending them.

Sonia · 27 February 2024

★★★★★ 1/5

Trustpilot

Its been almost three weeks since I…

Its been almost three weeks since I signed the contract and the house is yet to be advertise. The house is newly refurbished, vacant and Im just paying the mortgage! I have already given them the solicitors details and no one has even asked for the house keys!

Ayn · 8 August 2023

★★★★★ 5/5

Google

The property search experience i’ve received from Gibbs has been amazing! Hossam has helped with every step of the way ensuring a smooth process. He was professional and helpful! Definitely recommending the agency to friends and family!

Ali · 14 April 2024

★★★★★ 5/5

Trustpilot

The two people that I have dealt with…

The two people that I have dealt with from the Stanmore branch, ie Aqib Islam and Paula Chapman have been exceptionally professional in every way. They have worked tirelessly and diligently; completely focused on making sure that everything went smoothly on the sale of my property. I thank them for all the advice and assistance they have afforded me.

Ruthb · 4 July 2022

★★★★★ 1/5

Trustpilot

Of Mice and Mould

The problems began on a cold Saturday morning on the 12th March 2022. The time was 12:30, I had been waiting over an hour already for the estate agent to show up, I called the office on multiple occasions, but to no avail. As I anxiously stood by, I was forced to make small talk with those also waiting for the flat but as time went on, I was the only one who remained.Hours later I received an email, the viewing was now to be virtual and I, foolishly, accepted. Eventually, I was ‘showed’ around the property and after my 120 second-long ‘tour’ with as much shake and camera blur as The Blair Witch Project; I was asked “Will you take it?”. And I made the biggest mistake of my life, I said yes. But I was desperate and on the verge of having nowhere to stay.When I first arrived at the flat in person, it was clear that I had been had. It had all the amenities of a trap house. The flat contained a single electric ‘radiator’ which, when turned on, smelt like you were transported back in time to a pre-2007 town centre pub. Apparently this was sufficient to heat the entire floor. The flat also contained no boiler, instead there was a giant immersion heater, but I quickly discovered it was cheaper and quicker to boil the kettle every time I wanted hot water. I was glad I made that decision as when I went to investigate why the hot water smelt so rancid, I peered inside the heater to find inches thick of solidified swamp juice ‘filtering’ the water inside. Probably the source of the 1854 cholera outbreak.The flat had several other unusual smells as well. One of these was the stench of sewer gas that often filled the room, coming up from every plug hole due to the Neolithic plumbing the building had. Nothing was ever done about this and sewer gas is noxious at best and deadly at worst. The other issue also smelt like faeces. This was from behind the fridge, and when it was pulled out there were droppings piled higher than at Lowestoft seafront. Then, to top it off, a mouse came running out; which would haunt me till I left, making several holes in the fragile, rubble-packed walls and even made its way out of the ceiling on one occasion. After the hottest summer ever, it eventually did rain. And when it did, it came pouring through the house, dripping every single night. It took weeks for this to get fixed. When I left the property, I was originally given a £240 cleaning bill. I did not have enough money for a deposit initially so I chose the Zero Deposit option (AVOID THIS), I was threatened with debt collection when I disputed the costs, included in this was mould that was behind some furniture, undoubtedly caused by the gaping crack in the ceiling that was not properly fixed. Gibbs Gillespie prey on the financially vulnerable and will fleece you for every penny you have.Avoid them but especially avoid buying or renting Flat B, 484 Chiswick High Road, W4 5TT.

Adam · 11 July 2023

★★★★★ 1/5

Google

Was in the process of first time buying with thorgills. The viewings was booked for today and the agent(Ryan)from Brentford branch called me 10 minutes before the viewings and told us that the property is no longer available. I cancelled my work shift today just to view this property and very very disappointed so not being honest and straightforward.

H · 14 June 2022

★★★★★ 5/5

Trustpilot

A great team who are a pleasure to deal with

Leah Verasammy, Luke Malik, Rohan Berry and all the team at the Ealing Broadway office of Gibbs Gillespie have been an absolute pleasure to deal with at all times. They are very proactive in getting things done, organising sales visits, following up afterwards, dealing with offers and facilitating the conveyancing process, but at all times they have been polite, friendly and diplomatic and are a credit to their profession. I would not hesitate in recommending them to anyone looking for a great team to help sell their property.

Andrew · 24 June 2023

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

It has been a pleasure coordinating with Gibbs during our recent house purchase. Unlike other estate agents, they are always available and communicate frequently, clearly and provide detailed guidance where required. In particular, it was a pleasure working with Lucy and Danielle. For future house purchases and sales, I will be contacting Gibbs first. Thank you for everything so far.

Rajiv · 26 March 2022

★★★★★ 5/5

Google

Have used Thorgills for a few years now and through numerous repair jobs and tenancy renewals with my property, my property manager Haffeeza has done an amazing job keeping on top of things and responding to my requests. Especially as I’m overseas and this can be challenging at the best of times. Would definitely recommend. Thanks guysPositiveResponsiveness, Professionalism

Shiraz · 14 June 2022

★★★★★ 5/5

Google

Just wanted to show my appreciation for Louis King, my property manager for over a year now. He has been a great property manager, super responsive and follows through on all concerns raised by my wife and I. Thanks for all your hard work! As for Gibbs, I haven't had much interaction with the agency. Generally, no concerns.

Abdullahi · 14 June 2022

★★★★★ 5/5

Google

Thorgills have beautifully handled every aspect of managing the first letting of my property. All of the staff and especially Amy Love kept in regular contact and quickly took care of every one of my requests. I hope they remain my letting agent for many years to come.PositiveResponsiveness, Quality, Professionalism, Value

Neal · 26 October 2020

★★★★★ 5/5

Google

One of the best estate agents as for the past 4 years we never had any problems with them. All the property queries were solve promptly as we had the best property manger Louis King. Much appreciated for all the support and help

Muriel · 17 October 2023

★★★★★ 5/5

Trustpilot

Gibbs Gillepsie

Luca Beltrami the agent who dealt with my purchase was very professional, polite and kept me informed on a regular basis, Mr Beltrami is a credit to Gibbs Gillepsie.

Barrie · 25 August 2023

★★★★★ 5/5

Trustpilot

I would highly recommend the Ruislip…

I would highly recommend the Ruislip Manor branch of Gibbs Gillespie.From the first time of Meeting Tommy, we were put at ease with the decision to sell our fathers home.They keep you informed every step of the process.Danielle in sales was a god send.The whole team is hard working and I cannot praise them enough..

Suzanne · 6 October 2022