Gibbs Gillespie together with Thorgills Brentford reviews

★★★★★ 1/5

Trustpilot

Be wary of this outfit!

Why, oh why am I paying these people??

Cat · 17 September 2025

★★★★★ 1/5

Google

Had such a great experience with Thorghills both as a buyer and landlord however since the sale to Gibbs Gillespie, communication has been poor, service negligent and most recently money deducted from rent illegally followed by no rectification and emails being ignored. Wouldn't recommend and intend to change agents as soon as current tenancy comes to an end.

Harpreet · 14 June 2023

★★★★★ 5/5

Google

Exceptional rental experience. Karam at the Brentford branch has been wonderful to work with from the beginning of the rental process right through to the tenants moving in, offering his invaluable experience and guidance. Very easy to get hold of and communicate with. Delighted with everything and would highly recommend the agency; everyone is incredibly helpful. Thank you.

Maria · 14 June 2023

★★★★★ 5/5

Google

We have been communicating with Louis King since the start of our tenancy and he has always been very professional, going out of his way to help us on every step. He understands our needs and resolves issues efficiently, giving great customer service. We would definitely recommend working with Gibbs Gillespie, thanks once again for your help Louis!

Asma · 14 June 2023

★★★★★ 1/5

Trustpilot

Ruislip and Stanmore branch

This review is for Ruislip Branch- I was supposed to have a viewing booked for Saturday afternoon at 2pm. I called the office at 2pm sharp as I did not see anyone there and was told the booking had been moved to 3pm! No communication and no email! I was respectful enough to come in the pouring rain with a young child and they didn’t even bother to call me to update me on the time! Then I was told that Jordan Douglas had made the booking and I needed to speak with him. I was assured that he would call me on Monday morning with an explanation as to what’s happened! Surprise surprise, I haven’t received any forms of apology! The weekend before, I was viewing a house in Stanmore area. Again, the agent failed to turn up!! Not only did they not tell us they were not coming, but again there was no follow up phone call to apologise for this extremely unprofessional behaviour! I will never be using Gibbs Gillespie again!!

Kshama · 29 October 2019

★★★★★ 5/5

Trustpilot

Highly recommend the Stanmore branch

Very good advice from Rahul and Philip all the way through the selling process of my late mother-in-law's house. They provided a realistic valuation and quickly offered a list of potential buyers; we sold the house within a week. Through a protracted process to exchange, Rahul and Philip helped manage the process and were responsive in getting issues resolved. I'd highly recommend the Stanmore branch.

John · 14 October 2022

★★★★★ 1/5

Trustpilot

Rude and hugely lacks any professionalism

I am living in a rented property. The landlord wished to sell it and has decided to use Gibbs Gillespie unfortunately. Had a lady come today to take pictures. She decided to move things around the house, throw things on the floor or outside rooms without taking any permission from anybody. She didn't put anything back in place. Shows the professionalism this company has. Which is 0

Anjali · 20 July 2017

★★★★★ 5/5

Trustpilot

A great overall experience for my first…

A great overall experience for my first house purchase. Rosie was very well informed when showing us around the house. Thomas kept me updated at every stage and the process went smoothly.

Reena · 3 February 2024

★★★★★ 1/5

Trustpilot

Misleading information. Don't trust them!

Misleading information and very slow commutation. We have been trying to rent a house for 3 weeks now and we still don't even know if we would have the house or not! They change the tenancy agreement without informing us and don't inform us about the extra fees we have to pay. Never again will use this agency again as they don't even know what they are advertising! Awful!Update: still 3 weeks and I don't know if I have a house for when I am back in August! Outrageous!!!! The branch I'm having to deal with is Ruislip's. Not even possible to contact anyone to make a formal complaints! I'll be reporting them to Trading Standards

Karsha · 22 July 2019

★★★★★ 1/5

Google

I have not received my holding deposit after the landlord's decision not to rent the property just on the day of signing the contract. I have been requesting the release of my holding deposit from this agency for over three weeks now. They simply ignore returning my phone calls and responding to my emails. Very unpleasant experience.

Hussain · 14 June 2023

★★★★★ 5/5

Google

My experience with Gibbs Gillespie was really great. Their associate Dushali, who was taking care of my search, was welcoming and she made me feel at ease right from the start. Dushali’s professionalism was amazing and I appreciate that she listened and took on board what I was looking for in a property. Couldn’t recommend her enough!

Mani · 14 June 2023

★★★★★ 5/5

Trustpilot

I had the pleasure to sell a property…

I had the pleasure to sell a property for a friend, sadly I picked the wrong agent! The company I should have picked was Gibbs Gillespie, and the person to do this would be Leah Verasammy​​​​. Of all the agents I met, she is head and shoulders above the others. She spent time looking at the pagents, understood why it was challenging to sell, most importantly she is honest. Forget the rest of the, if you want to sell a property, this is the agent for you.

Mike · 24 January 2024

★★★★★ 5/5

Google

Thank u Thorgills for helping through to buy our new flat. Thank you Shoyab and Alice ☺️PositiveResponsiveness, Quality, Value

Madhuri · 14 June 2022

★★★★★ 5/5

Google

"Very very pleased with the service of Thorgills! Kat and Andre are super helpful, totally out of expectation.  We have experienced a few incidents since we moved in, water leaking, boiler issues.  They were so patient and responded very quickly.  The master who came to fix our house's issues (Mirek) was the best in town. Super efficient and professional.   I highly recommend their service !!!!"PositiveResponsiveness, Quality, Professionalism

Mrs · 14 June 2022

★★★★★ 5/5

Trustpilot

Outstanding help and support from the…

Outstanding help and support from the Manager Sam and staff, especially Sinead at the Ruislip Office all the way till completion. Very professional, emails and calls were always answered, they helped and guided us at all times right up to completion we are very pleased with their work.From the first viewing to completion was 7 weeks.Would highly recommend and use Gibbs Gillespie in the future.

Saroj · 25 October 2018

★★★★★ 1/5

Trustpilot

Just horrible

Just horrible. Very cocky and unprofessional branch Manager Tim Buckley from Harrow branch. Avoid like plague. Also, potential sellers beaware of 20 weeks contract.-----for some odd reason i can't respond to the reply of Harrow Branch manager. However, i;m happy to publish all the transcripts of data/voice, only if Gibbs Gillespie(its more than harrow branch) are willing as we're governed by GDPR. Tim, i don't think you can run a business by sitting in a ivory tower and delusional about facts.

Santosh · 1 May 2019

★★★★★ 5/5

Google

Elisard showed us a wonderful property in Chiswick, we had a very insightful talk with him and though we didnt take the place ultimately, it certainly wasnt due to poor impression on his part. Elisard was very punctual, professional and engaging with us. He took a genuine interest in our situation and as individuals, I would recommend him as an agent.

Regis · 14 June 2020

★★★★★ 5/5

Google

I am an expat who just moved to London and extremely happy with how quickly Thorghills have assisted me in settling down. Kat Felton who works with the property management department has been very receptive when ever I need something done and even chases me up with updates. Thanks Kat and Thorghills for making my family and I feel at home

Gideon · 14 June 2020

★★★★★ 1/5

Trustpilot

I write this review as I await…

I write this review as I await emergency surgery in hospital since Christmas Eve highly likely bought on by the sheer stress I have been put through these past months as we were served a no fault eviction.. just another contributor to the homelessness crisis despite having paid over £80k+ towards someone's lifestyle/asset it seems these f'ers just cannot get us a property to rent.. pets, part dss etc seems to be such an issue with unscrupulous private landlords my advice find built to rent with legitimate corporate landlords less discrimination and a better chance

AngelaA · 6 January 2024

★★★★★ 1/5

Google

AVOID! My landlord described them as "useless" and I can see why. They are unable to arrange for the tenancy deposit to be returned to me (even though the landlord has confirmed no disputes/deductions)

Alejandro · 25 September 2024

★★★★★ 1/5

Trustpilot

Have had a bad experience from Day 1…

Have had a bad experience from Day 1 with them! I hadn’t heard anything regarding move in details despite sending emails and calling only to be told it’s all under control and they will be in touch it’s not till I called two days before my move in date was I to find out that there was in issue with the referencing agency which they were hopeful would be sorted however could not assure me whether I would be moving into the flat in two days. I had confirmed my move in date a month prior and to be told there was a potential that it may not go ahead two days prior was extremely stressful! Once that hurdle was sorted and I got to move in day, I walked into a flat that had not be cleaned not even a basic hoover let alone a professional clean! This is because to save money they performed the check out inventory and check in inventory on the same day! The previous tenants had moved out a week or so prior. Nobody even went into the flat to see if it was clean! I had arranged for a cleaner to come clean the flat I was vacating so I had to use her to clean this flat, hire a rug doctor to clean the carpets and then fill multiple holes in the walls and paint the whole flat. As it was a Saturday Gibbs couldn’t arrange anything to aid despite this being their fault for not performing the necessary checks! They then gave me the hope that they would try arrange a cleaner for the flat I was vacating which was an empty promise because after a day of chasing them I gave up and they never got in touch either to apologise or offer any further assistance I then had to clean my previous flat myself after working long days at work, and because I did the clean at night when I was doing a touch up paint job I didn’t notice the paint didn’t match the walls but this was picked up the following day when I was checking out which was too late I then incurred a charge for the previous landlord to paint the wall again. Despite Gibbs poor efforts at helping they did offer to reimburse the costs I had incurred. However chasing them to get these costs reimbursed has been a night mare. I moved in almost two months ago and I still haven’t received the funds I phoned the agent multiple times only to be given false promises, I sent a few emails that were ignored and now this week when I had enough and sent a harsh email did I get a response to my email. In this email I was assured I would receive the funds by yesterday the latest. Another empty promise. I am at a complete loss at what to do now. I shouldn’t have to beg. I am beyond diasspointed with this company and I will never use them as an estate agents again in the future!

Nausheen · 26 October 2018

★★★★★ 5/5

Trustpilot

Sale of property

We had an excellent experience selling our house through the Gibbs Gillespie Stanmore branch. All the staff were friendly, professional and efficient. A special mention and thanks to Grant Pettersson who was a pleasure to deal with, always providing good advice and helping to get the sale pushed through succesfully and for above asking price.

Graeme · 31 August 2021

★★★★★ 1/5

Trustpilot

Disgusting people

Disgusting people, zero professionalism, they tried to extort money from me during the check-out of the apartment. Harrow branch, They didn't even review the previous report. I don't recommend them. They don't care about the customer at all.

Consumer · 27 June 2024

★★★★★ 1/5

Trustpilot

Terrible letting agents

Terrible letting agents. I have been with gibbs for over 10 years as a landlord and the past few years the service has gone downhill. Unprofessional and would not recommend.

Anjali · 5 November 2024