Gibbs Gillespie together with Thorgills Brentford reviews

★★★★★ 5/5

Trustpilot

Thank you so much Georgia Smith tenants…

Thank you so much Georgia Smith tenants renewal dept for such excellent service and help renewing my tenancy contractExcellent service as always.

Lyn · 6 January 2023

★★★★★ 1/5

Trustpilot

Moved in to a flat which was filthy

Moved in to a flat which was filthy, mattress urine stained, carpets covered with dirt, and Hossam from Gibbs Gillespie claimed we had accepted as seen.Eventually after numerous complaints a cursory 40 minute clean was carried out, a week after keys handed over. Would never use again

Adam · 17 July 2024

★★★★★ 5/5

Google

Thank you to Joshua Atease for helping us find our new home. Excellent customer service and a comfortable process all the way to the move in date

Joana · 14 June 2022

★★★★★ 5/5

Trustpilot

Very satisfied

I have found Josh to be very professional and always available on the phone if I have any queries or concerns.I'm very happy with the photos taken of the house they're very well presented and shows off the properties potential.

Nicole · 30 October 2024

★★★★★ 5/5

Trustpilot

Paul Tindley went above and beyond

Paul Tindley was exceptional in helping us close our sale in a an extremely time constrained situation. From start to finish, he led a professional process, helping us achieve our target offer region and get us over the line in a very stressful situation. He added the personal touch of always making himself available to speak and in terms of follow through, he went above and beyond.

Kish · 18 December 2020

★★★★★ 5/5

Trustpilot

So far so good !

We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.

Mr · 6 February 2017

★★★★★ 5/5

Trustpilot

So far so good !

We have only just recently instructed Gibbs Gillespie at the Ruisip branch to sell our property and to buy another. They have been exceptional so far. A young lady called Jenna has been so helpful, professional in her job and rings regularly keeping us up to date. Grant Petterson who valued our property was also very professional and gave us first class advice. Keep up the good work Gibbs. Thank you. CM and LE.

L · 6 February 2017

★★★★★ 5/5

Trustpilot

Professional and proactive

Moving is very stressful for all of us, Gibbs Gillespie is very hands on, proactive and really helpful all the way, effective communication with both buyer and myself, I felt ease because I always know I can trust them, especially my move manager Luca.

Sam · 30 September 2023

★★★★★ 5/5

Google

I would like to say my special thanks to Haffeeza for her hard work and responsibility.

Seyit · 14 June 2023

★★★★★ 5/5

Google

Very happy about the service, I am constantly in touch with Abbie (Abbie Lomo-Dash) whenever there is a problem in the property, and she always responds promptly. I specifically talk about her as I've known her for quite a while, ever since when my property was managed by someone else, and she was always there helping. Other members of staff have been great too.

7299nico · 14 June 2023

★★★★★ 1/5

Trustpilot

The worst Estate Agent that I have ever…

The worst Estate Agent that I have ever dealt with. Please avoid this estate agent at all cost. We viewed 3 properties with this estate agent.The first two properties we viewed the sales negotiators didn't have any clue about the property. The first guy didn't even know where the boiler was. So useless and incompetent. The third property that we were meant to view, the estate agent didn't even turn up. Called them whilst at the property and only to be told that someone made an offer a few days ago. Their level of professionalism is beyond me. The branch managers Oliver Squires and Tim Buckley are the worst, rude and very unprofessional.Since the agent has decided to comment, I will add the following.I find it mind boggling that you have the decency to say you want to make things right when a complaint was raised with your managers and nothing was done, apart from being rude and unprofessional.I really wouldn't recommend Gibbs to my worst enemy!

Tina · 16 July 2021

★★★★★ 5/5

Google

Very helpful in navigating a very difficult situation with regards to an existing tenant - Natasha, Louis and Dan were very professional throughout the process.PositiveResponsiveness, Professionalism

Tom · 14 June 2022

★★★★★ 5/5

Google

Great service. Gibbs Gillespie have been amazing from start to finish. A special thanks to Joshua Atease, he was very helpful finding us a new home.

Felipe · 14 June 2022

★★★★★ 5/5

Google

I have been very impressed with the service provided by Thorgills. They have taken all the worry out of renting out my flat. I highly recommend Thorgills to anyone wishing to rent out their flat. I'd like to give a special mention to Haffeeza Rasheed (a property manager at Thorgills), who's response time, efficiency, friendly service and quality of work has consistently impressed me.PositiveResponsiveness, Quality, Professionalism, Value

Duncan · 26 October 2020

★★★★★ 5/5

Trustpilot

An honest and considerate company to deal with

An absolute pleasure to deal with Gibbs Gillespie Pinner branch. I mostly interacted with Victoria Wharton in regards to letting my house. Not only she was approachable, she always came back with an answer when she said, she will. Gibbs Gillespie kept me well-informed from the beginning until my house was rented to suitable tenants. I am truly happy with their service and would happily and confidently recommend them to anyone.

Aakash · 9 October 2022

★★★★★ 5/5

Google

We have to thanks so much to Amy for her professional assistance . She was very friendly and patient with as . Amy thank you very much! Laid regards Angel and Galina

Angel · 14 June 2021

★★★★★ 5/5

Google

Kat Felton has been amazing and went above and beyond throughout dealing with her. She made everything so easy, was so polite and very friendly. Thanks for all your help Kat :)

Zara · 14 June 2021

★★★★★ 5/5

Google

Kat Felton has been so fantastic in assisting me with the issue on my rental house. Excellent service by the Property Management department in handling problems and immediate response I have received.

Siti · 14 June 2021

★★★★★ 5/5

Google

Natasha Clark has very cleverly and wonderfully, totally 'held my hand', the whole way through the progess of previous tenants moving out and new tenants moving in! Over a 2 week process ... she has very kindly helped with gas and electric certificates, inventory check in and check out, she has been available 24/7, always returned calls or emails immediatley, given me very thoughful professional advice, found a very capable gas engineer when my boiler failed - and then went above and beyond duty when she hand delivered door keys on a Saturday (when she was officailly on holiday) to the new couple moving in to my flat in Ealing - I can't praise her enough - and I can't thank her enough ... I want to be able to give her the highest score and MORE .. she is a SUPER STAR .... Kind regards AnnPositiveProfessionalism

Ann · 14 June 2021

★★★★★ 5/5

Google

I recently sold a flat through Thorgills in one of Brentford’s developments; The team were professional from the outset, providing confidence in the early stages they were Brentford’s number one Estate Agent, and also handling any questions I had extensively and concisely whilst helping market the property best for sale. The Sale of the property required a specific type of buyer, and With Dan and Shoyab’s tailored understanding of the local market, they were able to quickly source the right type of buyer who could facilitate the desired price and quickly move forward with the purchase, allowing me to confidently purse another local property without hold-ups or stress. From the time of listing right through all the administration work support through Alice, the service I received from Thorgills was second-to-none. Should I list another property in the future, or recommend an agency to appoint, I’d highly recommend Thorgills as they have clearly demonstrated they’re Brentford’s leading agents.PositiveResponsiveness, Quality, Professionalism, Value

Joe · 14 June 2021

★★★★★ 5/5

Google

Thorgills have been fantastic from start to finish in reference to a recent letting where we had a difficult circumstance due to COVID-19, whereby a replacement tenant was required to fill a void in a fixed term contract. The team from the Senior management, Dan Madden to in particular the branch administrator Natasha Clarke at the Brentford office, were working at speed and precision to ensure we all got to a beneficial outcome for all parties within a short timeline. Thankyou *****PositiveResponsiveness, Professionalism

Chad · 14 June 2021

★★★★★ 1/5

Google

I have a been a customer with thorgills for almost 3 years. My review is based on the last 6 months with them, when it's about payments they will be on top of it in no time by sending emails and phone calls. I've been compliant with their requests seeing how good the service was on my previous tenancy, but on my last tenancy even though I cover all the expenses as per their requests I ended up being left homeless for a day in the middle of the pandemic cause they couldn't get every tenants signing the new agreement with my name on it. It looks like that for them that didn't seem like a big issue but after endless phone calls I managed to get the new agreement sign 3/4 days after I cover all the expenses by basically paying for those days without me actually having access to what I paid for.NegativeProfessionalism

Guglielmo · 14 June 2021

★★★★★ 5/5

Google

We were looking for a flat to move in last minute after a few issues with our last flat and we found a perfect one via Thorgills. We also had e few issues with the house regarding some maintenance and Kat Felton (Senior Property Manager) helped us a lot. She is very polite, quick responding person who is always willing to help you. I highly recommend to ask for her if you look for a new home 🏡 You will have no complaints. Good luckPositiveResponsiveness, Professionalism

Kristiana · 14 June 2021

★★★★★ 5/5

Google

Excellent service! Ed Walton is very kind and patient. He is so dedicated and you can see that he loves his work. He explained to us everything that we need in finding a nice home and even recommend a very good mortgage adviser. We appreciate it a lot specially for a first time buyer like us who needs guidance! Keep it up Ed and to the rest of Thorgills Agents.

Jen · 15 June 2019