Gibbs Gillespie together with Thorgills Brentford reviews

★★★★★ 5/5

Trustpilot

BRILLIANT!

Can't fault Gibbs Gillespie in any way, they were thorough, efficient and helpful in every way.In particular Danielle Gennard who was very professional, patient and kind.Would highly recommend Danielle and her team.Many thanks.NCA

L · 28 July 2022

★★★★★ 5/5

Trustpilot

Jordan from the Uxbridge Branch was…

Jordan from the Uxbridge Branch was very informative about all aspects of selling my home. He instilled confidence in me right from the start. He was very pleasant, helpful and professional throughout.

Dawn · 7 September 2022

★★★★★ 5/5

Trustpilot

Thank you Charlie Payne

Thank you, Charlie Payne for help and support

Zoleikha · 21 January 2026

★★★★★ 5/5

Trustpilot

One of the best agents

I am very happy with the service I received from Gibbs Gillespie and I would like to give special thanks to Alex Waldoron - AWaldronATgibbs-gillespie.co.uk for all his support from day 1 to post purchase. Thanks for making my purchase journey smooth.

Sandeep · 1 May 2024

★★★★★ 5/5

Trustpilot

Efficient process and good customer attention

George presented well at the initial survey and valuation.He gave a clear and well thought through explanation of the valuation with supporting data.Brochure and pictures were turned around quickly and to a high qualityWe achieved 15+ viewings and slightly over asking on the first day of viewings and were happy with the lady that showed people around - very personable.We had a tricky situation with the long chain and our buyer but this was managed well and calmly by George and Kate to reach exchange (when it could easily have collapsed)Communication and responsiveness was very good and we had good access to the team.Overall happy with the service and experience - Better than other agents we have used in the past. Would definitely recommend to others.

MA · 31 August 2022

★★★★★ 5/5

Trustpilot

Selling

George and the team were helpful, proactive, kept us updated and definitely kept our move progressing! It was stressful at times, but George was calm and managed it all well! Would recommend. Thank you!

CAH · 28 May 2022

★★★★★ 5/5

Google

A very positive experience with Thorgills Brentford. In particular Dannie and Nebras from the viewing to completion were easy to contact, answered all questions quickly and made it very clear what was needed at each stage. They ensured the communication between all parties was consistent and expectations were clear and met. They made me as a first time buyer feel at ease. Overall, they were very professional and I would 100% recommend Thorgills and in particular Dannie. I will use them again in the future.

Seema · 15 June 2018

★★★★★ 5/5

Google

Luigi did a fantastic job. He arranged a number of well qualified viewings for us all within the first week. He arrived for each viewing promptly, full of enthusiasm and armed with a good level of knowledge of the building and the local area. There were two things that helped Luigi stand out beyond this. Firstly, he was very comprehensive in the viewings he conducted providing buyers with a thorough showing of the flat, the building and communal area surrounding which helped distinguish our property from others in the area. Secondly. Luigi made the time to provide a good level of feedback to us, including both positive and constructive points, ensuring we are clear on the status of each prospective buyer after a viewing. This was helpful. Overall, Luigi is great to deal with and got us a good offer in just 7 days. Top job.

Anthony · 15 June 2018

★★★★★ 1/5

Trustpilot

Truly nightmarish property management experience

Gibbs Gillespie has no concept of client relationship management. We encountered issues with their misreading of a gas certificate date leading to them writing to the Health and Safety Executive despite a valid inspection creating distress for us, our tenants and undermining the credibility of an experienced engineer. Worse, we were described as creating “problems”Unapologetic and jobsworth in nature. Avoid. As to your reply, how about some action? It’s not clear to us what follows from you taking matters seriously and addressing the reputation damage you have caused.

George · 18 August 2022

★★★★★ 1/5

Trustpilot

awful experience as a buyer

awful experience as a buyer. please take your call and stay away if you can as a prospective buyer (or tenants ! i suspect). (as buyers or tenants we are not giving them business, are we?)if you can't, please remember few things.we had been looking for a property to move into and were looking for no chain property. we found a property (though a bit over-priced, could negotiate the price) through gibbs gillespie, and we were told that the property is chain free. branch manager morgan kept saying it is no chain or they haven't been informed but after 6 months of the process (delays likely due to chain they were asking if i can wait for few more weeks). how an estate agent been not informed about a property with chain.? as a first time buyers we made mistake and trusted them (never trust them, if the sellers solicitor is not answering, suspect there is chain even if they say no chain), always take these things in writing from them. if you are okay to wait for 6 months to buy a property, you can trust them, i am sure they are trust worthy for that and they will make all possible ways to delay the process as much as they want.fair on their part, why would they help buyers we are not getting them business, are we ?answering calls, they will only answer if you tell them you will pull out, otherwise they will not reply to calls and emails.Finally after 6 months (with awful last 2 months), could get the keys.So only trust them if you have time and you could wait for 6 months to buy your first property.I also heard from others that they sometimes accept 2 offers simultaneously and don't let each prospective buyers know, and ultimately goes with buyer with highest bid and secured mortgage. I don't know how true this is but as per my experience can't be ignored. (Unfortunately I heard this after I started my buying process otherwise I could have stopped my self there and then.If you want to make your first buying experience pleasent and memorable please avoid if you can.

Kalyan · 12 August 2022

★★★★★ 5/5

Google

Haffeeza was fantastic during our dealings with Thorgills. She really went the extra mile to ensure that our requirements were dealt with swiftly without us needing to be at the property. Thanks Haffeeza!PositiveResponsiveness

Simon · 14 June 2022

★★★★★ 5/5

Trustpilot

Grant was essential in getting this…

Grant was essential in getting this process done. And effectively chased the solicitors of both sides and kept everyone informed. Gibbs seem a trustworthy and honest agency, which is something rare in my experience.

Zahirk · 28 April 2022

★★★★★ 5/5

Trustpilot

Excellent Service

Recently I was introduced to Karam Sobti based in Brentford. It was a pleasure working with Karam who was pro-active, helpful, efficient and responsive. Thank you Karam.

Jill · 4 February 2023

★★★★★ 5/5

Google

Professional and friendly staff who treats all their customers well. A special thank you to Toby for finding us a property we like and Natasha who was always available to answer any questions we had. I would 100% recommend.

Elvis · 14 June 2021

★★★★★ 5/5

Trustpilot

An amazing team who really go the extra mile

I had a really great experience selling my property with Gibbs Gillespie Ealing Broadway. Leah, Luke and Rohan are an amazing team who really go the extra mile. Always professional, helpful, knowledgeable and a real pleasure to work with. I highly recommend them.

Helena · 10 December 2024

★★★★★ 5/5

Google

I am so happy with their service, especially Louis king he always get back to me with same day with best solution.

Huyda · 14 June 2023

★★★★★ 5/5

Google

Very thorough job. Very professional and on the ball at all times. My sale was lengthly as I struggled to find anywhere but they managed the whole process and my buyer extremely well. Super stressful time to make the stamp duty but their attention to detail ensured we all knew what was happening in the chain every step of the way. i would go as far to say that in terms of moving things along, they had their finger on the pulse. Great in terms of market advice and quick response in handling queries. Thanks to the team across the board, from attending viewings, to helping me understand the house buying process (has been 25 years) to keeping on top of things.PositiveResponsiveness, Professionalism

Angelina · 18 June 2022

★★★★★ 5/5

Trustpilot

Great service from Gibbs Ruislip Branch

The whole team from Matt, Sinead, Ian and Lauren were great in getting our property listed and re-listed and then finding another buyer when the chain collapsed. Since then, Luca has been fantastic in getting the lower chain to exchange. I hope completion will proceed smoothly!

Shashi · 2 January 2024

★★★★★ 1/5

Google

Was in the process of first time buying with thorgills. It was an awful first experience. First of all, they flat out lied to us several times. We did our research into the place we were going to buy and found out information from previous estate agents who had listed the property. We posed these questions to thorgills which they would have had the answers to, the responses they gave us were lies, we were quite sceptical from the start which is not what you want from estate agents. Secondly, they did not pass all the information and conditions of our offer to the seller. As standard, our offer was “subject to survey “ and we expressed our concerns regarding specific issues and said that our offer may change subject to survey. I expect that only some of this information was passed onto the seller as once they had accepted our offer, and we had the survey, which confirmed our concerns, we planned to get a quote regarding works necessary to see if our offer needed amending. The sellers were spooked by this and expressed they would not budge with price. At the same time, whilst stringing us along, thorgills actively seeked out other interested parties for offers (despite still being under offer and part of the conditions of our offer was for our property to be taken off the market). Thorgills managed to find another interest/offer, and the seller pulled out and accepted this offer. Thorgills facilitated this. They did not pass on the correct information and they contacted other parties whilst we were in the process of buying and against the conditions of our offer. We lost out on money, paying for a survey for a place that was never going to be in our reach. The sellers knew what issues were there as their previous prospective buyers pulled out for the same reasons. Thorgills fit the stereotype of bad, manipulative, pushy and sneaky estate agents. - response to reply - it is not true that we "did not want to honour the price" we had pledged - we simply said we wanted to get quotes to know how much the works would cost before continuing - this is very reasonable. We were not given the chance to even get a quote - this looks very bad on the sellers part. You asked us if we were going to trying to renegotiate - and we said we couldn't say for sure before getting a quote - you understood this. It was completely unreasonable to expect anyone to stick to an the original offer not knowing the full picture. We do not blame you for the sellers behaviour. However, if you had been transparent from the start, we wouldn't have been put in that position.NegativeProfessionalism

Chelsie · 14 June 2022

★★★★★ 5/5

Google

Have now been using Gibbs Gillespie for just over 2 months. Being a very inexperienced Landlord I wanted to get somebody that would not only look after my property but also make sure that I got the right type of tenants and indeed the tenants are properly looked after. So far I have zero complaints. I started my engagment initially with Karam Sobti (who was excellent) and now the property is being managed by Louis King who is absolutely brilliant. I do want this feedback to go back to both Louis and Karam as between them they've made my experience go from wariness (in using a Letting Agent) to wanting to buy more property and just giving them to Gibbs to manage. Brilliant...(so far :-) )

Karim · 14 June 2022

★★★★★ 5/5

Google

We've used Thorgills/Gibbs Gillespie for the property management of our house for the last 3 years. During this time we have had the pleasure of working with Haffeeza who has been outstanding in her management of the property ang tenants. Her organistaional skills are second to none, meaning any problems that needed fixing have been completed quickly and professionally. She is a great communicator so we always knew exactly what was going on and even though we live across the Uk we still felt like we were in total control of the property. Without doubt, Haffeeza has made letting our house as effortless as could be possible and we are hugely grateful to het for all her tireless hard work.

Hywel · 14 June 2022

★★★★★ 5/5

Google

Ive worked with a lot of estate agents in the past for personal and business reasons and Thorgills have impressed no end. From the point of advertising to point of completion they were always available and where brilliant at being the go between of the seller and the buyer when solicitors where causing issues and fave great advice with out taking over and being to forceful. Big shout out goes to Christine who was amazing in pulling off a sale with in a month of the offer being put in.

Marek · 14 June 2022

★★★★★ 4/5

Google

In general our experience with Thorgills was positive. It was a rocky start with an agent showing up 20-25 minutes late to a viewing without any warning (sorry can't remember name), which is the reason for not giving 5 stars, but when dealing with Matt & Natasha the experience was much better. Can't fault how responsive they were, we were kept up to date with progress of our application and they both responded to any emails & queries very quickly. They were also great in getting us round the property in short notice and helping fight our corner in the offer process. A few errors in the documentation which required correction was probably the only minor fault I could find, if I was being particularly picky, otherwise very happy with our experience and importantly with the property we ended up with.PositiveResponsiveness

Stephen · 14 June 2022

★★★★★ 5/5

Google

My husband and I have recently moved out so are not with Thorgills anymore. However, we still think about how great Thorgills was, mainly because of Haffeeza who was our property manager more than a year. She responded to us promptly and tried her best to solve our problems until very the end of our tenancy. Also, she always kept us up to date so that we knew what's happening and made every process smooth by doing things so professionally. We sincerely appreciate everything she has done for us. It's still such a shame that we had to leave Thorgills but their service was really the best...!!!

Hyung · 14 June 2022