Gibbs Gillespie together with Thorgills Brentford reviews

★★★★★ 1/5

Trustpilot

Poor service from property management team

Shower floor tiles were broken when we moved in. It was in the tenancy report. We then reported it again when the floor began to erode and cave in. After 4 weeks someone came out finally to tell us we can’t use the shower. Gibbs Gillespie advised us they would not compensate us for this and that we had alternative sanitary facilities (the sink basin). We spent a further 2 and a half weeks travelling to and from my mother in law’s house to shower after long days at work in the city due to no urgency in actioning maintenance quickly. Taking an hour out of our day and the additional cost to travel. How insulting! We have also advised of mould in the property, again noted on our tenancy report when we moved in. This is getting increasingly worse and we have had to move into the spare room. When a maintenance man came to view he advised we were ventilating correctly and that it was likely to be due to the windows being badly sealed. Almost 2 weeks since he came and still no feedback as to next steps. Health and safety of tenants clearly isn’t a top priority.

Steph · 2 December 2023

★★★★★ 5/5

Google

We completed our flat purchase yesterday & Alice and the team helped to guide us through every step of the process! Thank you

Anita · 14 June 2021

★★★★★ 5/5

Google

5 star review for great service and high levels of professionalism. Shout out to Dan Cole and Natasha Clark for their amazing work.

James · 14 June 2021

★★★★★ 5/5

Google

I was looking for a flat to move in and I found a perfect one via Thorgills. I needed a help to settle in and set up all bills and Kat Felton (Senior Property Manager) helped me a lot. She is very polite, quick responding person who is always willing to help you. I highly recommend to ask for her if you look for a new home 🏡 Good luck 🍀

Elena · 14 June 2021

★★★★★ 5/5

Google

Had a great experience & peace of mind working with Thorgills. Thank you to Vito who helped me through out the process.We had some hiccups but Vito was always on top of the issues & went extra miles to help us out very professionally. I wish Thorgills & Vito a very best of luck. Keep up the good work.

Ankur · 14 June 2020

★★★★★ 5/5

Trustpilot

I would recommend Gibbs Gillespie to my…

I would recommend Gibbs Gillespie to my family and friends, their customer service was great, and I was constantly kept up to date with my purchase. Friendly and warm team, especially Harry Rai.

Preet · 3 November 2023

★★★★★ 5/5

Trustpilot

Best experience ever

Best experience ever! Tommy and his team at Gibbs Gillespie in uxbridge were amazing! Such a friendly team. They made the whole experience of purchasing our new home so smooth and they were very efficient and patient. Dareen was extremely helpful with finishing off all the final parts of the sale. A very happy customer! :)

Sundeep · 17 February 2021

★★★★★ 5/5

Google

Great experience from the start. I cannot praise enough Luigi and his positive, enthusiastic and very honest approach to every single enquiry I had so far. He's always on hand when I needed his help, always responding on time so Thorgils Brentford is very lucky to have so dedicated and passionate team member like Luigi, great asset to your office .

Queen · 15 June 2019

★★★★★ 1/5

Trustpilot

We have had a really bad experience…

We have had a really bad experience with Gibbs Gillespie Pinner on what should have been a very exciting period for us purchasing our first property. We had numerous occasions where we were told that they would be returning our call but never did and we had to again and again chase.Had this been the only issue I would have accepted it however when we did get through or get a phone call returned the agents were rude and made us feel like we were bothering them. Lauren, Danny and Ellie never returned any calls.The only person who was willing to help and was always respectful and polite was Thomas who would return our calls and help us as much as he could.Even when the funds were transferred and the sale complete, when I queried when I could pick up my keys as confirmed by my solicitors, they simply stated that I could not pick them up yet. I then had to go back to my solicitors who contacted the sellers solicitors who were more helpful and confirmed I could collect my keys from them.They made the process more difficult for me and given they were making such a large commission, it is not an agent I would recommend and I will ever use

Anika · 13 November 2023

★★★★★ 1/5

Trustpilot

Very-very disappointed with services. Cant give even 1 star.

Very disappointed with service. We were waiting to receive the keys for new property and on the last point they said landlord had pulled the prop your from market, and they never inform us this before so at least we can start searching another property. Very bad service, please do not trust on their words and do not rely when you buying property from them.

Jass · 31 March 2022

★★★★★ 1/5

Trustpilot

Very bad agencia

They are a very bad real estate agency. We wanted to rent a house that we talked about and there were certain details to confirm but in a matter of hours they raised the price of the house, what a lack of seriousness and nowadays as the cost of living is crazy and unscrupulous. My question is, do the owners know what they are doing with their properties, why do they have to have a contract and a valuation of the property? Bad performance of the agency.

Alejandra · 1 November 2023

★★★★★ 5/5

Google

First time letting out my flat and both Karam and Dushali offered great customer service during the whole letting process. They were always really helpful and answered any queries in a timely manner. They also resolved any issues whilst being friendly and polite, and answered all my questions whilst explaining things clearly.

Annie · 19 July 2023

★★★★★ 1/5

Trustpilot

Please avoid Gibbs Gillispie if you are…

Please avoid Gibbs Gillispie if you are tenant. If you do please read their terms and conditions. Worst experience. I gave them a notice to move on 8th December and they told me the notice will not be counted until the next bill date and I will have to wait 2 months to vacate. But most property notice period is one month. I am forced to pay rent for extra months and pay rent at 2 places.

Rahul · 5 January 2024

★★★★★ 5/5

Trustpilot

My experience with Gibbs has been…Great

My experience with Gibbs has been great, the acted as the middleman between us and a house we were buying in Harefield. We had a fantastic experience throughout the process. First our experience was with Ian who showed us the house, then Matt who handled the offer and negotiations and Luca who took us through the whole process to completion. I have to give Luca a special mention as we were in daily communication. He chased all solicitors including our buyer who was at the bottom of the chain and got the deal over the line. Without him being as proactive and on it, I don't think we would have completed yet. The whole office made this a fantastic experience and I wouldn't hesitate to use them if we look to sell again. Big thanks to everyone involved helping us to secure our dream house.

Natasha · 27 October 2023

★★★★★ 5/5

Google

My Wife and I have been with Gibbs Gillespie / Thorgills for over two years now. We have had a very good experience overall. Our property manager, Haffeeza Rasheed, in particular has been brilliant! Highly responsive and very reliable, we have absolutely no complaints. Haffeeza always goes above and beyond for us and we feel much more comfortable in our property for it.

Chase · 14 June 2022

★★★★★ 1/5

Trustpilot

UNTRUSTWORTHY COMPANY

It has been the most tedious experience using Gibbs Gillespie as an agent to let out our flat. No one ever responds in time, or if there is a response it is filled with empty platitudes and straight out lies. During the rental period, we found they took more than the expected fee and we had to calculate for the last year and inform them of erroneous deductions. After which it took them over 3 months to return the money owed to us. We are now facing unneeded delay in returning the deposit to the tenant, inconveniencing everyone during these troubled times. Their emails are empty of meaning or action and words strung together for the sake of a reply. I would never recommend using this company for lettings or sale.

P · 20 October 2023

★★★★★ 5/5

Trustpilot

Caring, Efficient, Responsive

I want to commend Leah Verasammy from the Ealing Broadway office at Gibbs Gillespie and her team of Rohan Berry and Luke Malik for the excellent service they provided to us when we put our house on the market. From the outset they were friendly, helpful, efficient, and responsive. I would particularly like to praise Leah for her incredible communication, listening and negotiating skills. On those inevitable occasions where an issue arose, Leah always managed to find a resolution that satisfied all parties involved. On numerous occasions, she went the extra mile to ensure things progressed as smoothly and speedily as possible. She has a charming and engaging manner, and genuinely cares about her clients. And perhaps best of all, she has a very calming effect on people, which is an extremely valuable asset for this business!

Diana · 12 October 2023

★★★★★ 5/5

Google

I am very satisfied with Thorgills up to now. I have been dealing with Kat Felton, in the property management department for some time now and the service she has provided me with so far is excellent. She responds to any emails within minutes and always patient and helpful. I Would definitely recommend! And thank you Kat

Jamila · 14 June 2020

★★★★★ 5/5

Google

Dannie Walton has been really great throughout selling our property. He has been really professional and efficient with dealing and responding to enquiries. He has always kept us informed and that's really helped with the progression of the sale. We'd like to thank him for his help and support over the past fews months, and we wish him all the best.

Paul · 15 June 2018

★★★★★ 5/5

Trustpilot

Pinner Lettings - thank you for a swift let

Joseph Mule at the Pinner branch helped us let our flat, he was great to work with and responded to our queries swiftly and professionally. Once the tenant was found he passed us to Molly Greenfield, the Lettings Move Manager, she was very professional and helpful in ensuring the tenancy documents were in place and coordinated with the tenant for a smooth let.Thank you both.

PP · 7 February 2022

★★★★★ 1/5

Trustpilot

It is impossible to talk to anyone and…

It is impossible to talk to anyone and the experience with lettings has been so poor since it was Thorgills There is no way you can talk to anyone!Very depressing

Mr · 22 November 2023

★★★★★ 5/5

Trustpilot

Gibbs Gillespie are efficent and on the…

Gibbs Gillespie are efficent and on the mark. I had the pleasure of being helped by Lucy Kelly in regard to my cistern and boiler not working properly. They sent a very professional young man called, "George" to help and he fixed everything in just 1 hour and a little bit. They are brilliant!

Be · 5 March 2021

★★★★★ 5/5

Google

Have moved recently into a property managed by this agency. Very satisfied with their services. We received all the support we needed when going through referencing process. Once moved, we also got a very efficient and prompt property manager - Haffeeza. She handled all our inquiries with lots of patience and professionalism.

Alina · 14 June 2023

★★★★★ 5/5

Google

The experience finding a house with Jasmin it was pleasant ! Communication all the time it was good, providing all the information that I need to know and also very professional. Full recommended !

Marta · 9 September 2025