Trusted Agent profile · Brentford
★★★★★
515 reviews across 2 platforms
Unit 15, 8 Kew Bridge Road, Brentford, TW8 0FJ
Benham and Reeves Kew's office in Brentford, at Unit 15, is rated 4.6 out of 5 across 515 reviews on two platforms, including 136 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Benham and Reeves Kew hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentford.
The Trusted Agent 2026 results for Benham and Reeves Kew, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Brentford office, from every platform, shown as written. First names only.
5/5
GoogleAmazing agency. Everything is super fast and professional. Thank you very much for your cooperation.
Hi Andrii, many thanks for your kind feedback and five star rating here for our Kew estate agents, we appreciate it and your custom. - Ruth, B&R
5/5
GoogleI had been trying to rent out my flat, a well-maintained property in a new development, since December last year through another agent, but unfortunately without success. I then contacted Lily at the Kew office, and from the outset, she …
Hi Parastoo, we are very glad to have your Kew rental property on our register and it is a pleasure to look after it for you. Thank you for your trust, we are glad you are happy with the service. - Ruth, B&R
5/5
TrustpilotA great service from B&R
I let my flat through B&R and find them to be really efficient. Kayleigh Weston is so easy to deal with and really responsive.
Thank you very much for taking the time to tell us about the efficient service you are receiving from Kayleigh in property management, we appreciate you sharing a five star rating here which is a great encouragement to the team and thank you for your continued custom.- Ruth, B&R
5/5
TrustpilotVery grateful to Benham and Reeves
I am very grateful to Thomas, Nick and Benham and Reeves for all their help with the purchase of my flat. Owning a property in London seemed like an unattainable goal but with Thomas' support, the owner accepted my offer to purchase in no time. It was a quick, smooth process and Thomas removed all the stress and worry from the proceedings. This was particularly important to a first-time property buyer like myself, not really familiar with the real estate market and needing guidance with the purchase. Thomas and Nick excelled at that. I highly recommend their services and thank you for everything!
Hi Eva, we are thrilled to hear how easy you found working with Tom and Nick in our sales team. It's great to hear you've had such a great experience buying a London property through us and we're glad you found the service so smooth and worry-free, We wish you well in your new home!- Emily, B&R
5/5
TrustpilotThe B&R staff was very kind and…
The B&R staff was very kind and helpful. They clarified all our questions and helped us to have a smooth process while renting a flat. We definitively recommend them. Kevin, Ana e Maria were amazing!
Hi Melina, thank you for sharing a five star rating here and for telling us you've found renting with us such a great experience, this is great to here and we hope you are enjoying your new home.- Emily, B&R
5/5
TrustpilotExcellent / reliable service
Have used Benham Reeves for a number of years. Very happy overall. Rahim is always approachable, gives good advice and genuinely wants to help. Thank you.
Hi AG, thanks very much for your kind feedback which is great to see. We're pleased to hear we are meeting your service expectations and appreciate your five star rating shared here.- Emily, B&R
5/5
TrustpilotNew tenant
Benham and Reeves has done a very good job in finding me a new tenant. I must say my letting agent Kevin Lam is very responsive and efficient, his professionalism is greatly appreciated.
Hi Simon, thank you very much for your kind feedback which Kevin and the team are very pleased to see. We're glad to hear our Landlords service is working well for you and appreciate your five star rating here.- David M, B&R
5/5
TrustpilotI had a smooth and hassle free letting…
I had a smooth and hassle free letting experience with B&R. Rahim kept me informed about the process and the timelines and Anne helped me with all the required formalities to avoid any last minute hitches.
Thank you Debaleena, we are very pleased to hear we met your services expectations. Rahim and Anne were glad to hear you were happy with their assistance with your property rental.- David M, B&R
5/5
GoogleWe have rented out a property at Kew through Benham & Reeves for the last 13 years and they have been managing it on our behalf throughout, with changes of tenancies. Both the Letting team (Nick and Lily) and Property Management team (Tanya and Abbas Efir) are very professional and efficient and we are happy with their excellent services. We have had problems with outstanding electricity bills by a previous tenant and that was handled well. Recently, Abbas has also been very helpful in resolving an issue with an energy bill. I would definitely recommend B&R services!
5/5
GoogleI've been with Raj Miah and his team for close to a decade and have nothing but praise for their work and customer service.
Hi Rick, many thanks for sharing a five star rating here. We're really pleased to hear we are meeting your service expectations. Thanks for your custom. - Ruth, B&R
5/5
GoogleI've been living in this property since August 2024 and have had a really positive experience as a tenant with B & R. The team is consistently helpful, polite, and quick to respond whenever any issues come up. Communication is always clear …
Hi Mequanint, thanks for sharing a five star rating for our Kew Bridge Estate Agents, we appreciate it. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotReview of Working with Kayleigh Weston
I have had the pleasure of working with Kayleigh Weston who has been the property manager for my stay in Beaufort park close to 3 last years. Her professionalism is exceptional, her prompt responses are so good in giving confidence to any request to be resolved and the contractors she has had to take care of any requests (including the boiler and door knob and wine cooler knob and mesh under the wine cooler) were able responses to professionally and timely. I am grateful for her enthusiasm and dedication to make staying here a wholesome experience.
Hi Lawrence, it's lovely to see such encouragement for Kayleigh here and we really appreciate you sharing a five star rating for the ongoing property management service that you are receiving. Thank you!- Emily, B&R
5/5
TrustpilotVery positive experience with the help…
Very positive experience with the help from Thomas Grossi. Though huge delay with the home completion due to the current situation, Tom was responding my emails and trying to get more information for me as soon as he can. Thank you very much Tom for all your time and professional service. Highly appreciated.
Thanks Sue, we appreciate you taking the time to give us feedback regarding our property sales service. Tom was very encouraged to see this and is glad he was able to meet your service expectations - despite the pandemic effects. Kind regards, Emily Taylor, B&R
4/5
TrustpilotFinding New Tenant
Benhams has looked after my properties in London for a long time. During a recent experience when finding a new tenant for one of my vacated properties, I was a bit disappointed the rental agent was not aggressive enough to ask for what I believed the market rent was. I insisted and we ended up finding a tenant at the rent that I wanted and thought reflected a fair price.On the actual ongoing management of my flats, Benhams does a good job and my agent is very responsive.
Hi Babak, thank you for your continued custom which we do appreciate. We are very pleased to hear you are finding the management service so responsive and meeting your high expectations. - Emily, B&R
5/5
TrustpilotExcellent service! Thank you!
Nick Grossi has been very polite and helpful, always responds quickly when I need him assistance. The whole buying experience was stress free. I cannot recommend them enough! Thank you so much for helping me buy my first home!
Hi Zi, Nick and all the Colindale property sales team are very encouraged by your lovely feedback here. We are really glad we were able to play a small part in your first foray into owning your first home. Best of luck to you!- Emily, B&R
5/5
GoogleB&R was always helpfull for me to rent and manage my flat at UK. Tanya’s experience and professional and personal effort was always great to solve the problems. Tanya’s timing and solutions was always great. Many thanks for B&R’s whole team.👏👏👏🧿 …
Hi Mehmet, we are very pleased to manage your rental property and are glad that you are finding the service professional and efficient. Tanya and the lettings team are very glad to be of service. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotWe have been dealing with Mr Raj Miah…
We have been dealing with Mr Raj Miah for letting agents for the two property we have in Colindale .The one in Beaufort Park our experience is for last 6 years . We have found service professional and excellent. We decided to use Raj for our another property at Silver work last year as we found Raj Miah better than the agent we were using at Siver work. We will continue to support him and his team .
Hi VV, we're very happy to hear you've had such a great experience as a landlord with us. Raj would also like to thank you for leaving a five star rating here, it's appreciated.- David, B&R
1/5
Trustpilot!!!!Be carefule of this agent!!!
!!!!Be carefule of this agent!!!(Final update: I got back my deposit in full after a time-consuming process which was not necessary.)In short, letting agent is good but property mangement team will unreasonably deduct of deposit at end of lease.1 of issues as example, they diposed landlord's furnitures mistakenly, but said they disposed my stuff remained in flat and charge me £50.Secondly, the property manager tries to ignore my arguments or selectively reply my arguments which is not honest but just trying to force me accept it.Another example is joiner between freezer door and exterior door, because of aged, the exterior door keeps detaching from freezer door, no matter how many times it has been fixed. I also have requested to fix it before end of lease but it quickly becomes detached again after a few days. The Benham requests to deduct deposit on this problem, however, in fact it will alaways detach again.
Hi Wong, the process for deposit return takes time when all parties have to agree on dilapidations. Our records show that your complaint was looked into already and you were satisfied with the final outcome so its disappointing to see your 1 star review but we take on board your comments and have relayed them to the management team.- David M, B&R
5/5
GoogleClaire De Vantier was absolutely fantastic throughout; I can't speak more highly of her. She always went above and beyond and was an absolute gem!!!
Hi Jay, many thanks for taking the time to share a five star rating here. Claire and the property management team are very pleased to hear you've had such a great service experience. - Ruth, B&R
5/5
GoogleClaire De Vantier was absolutely fantastic throughout; I can't speak more highly of her. She always went above and beyond and was an absolute gem!!!
Hi Jay, many thanks for taking the time to share a five star rating here. Claire and the property management team are very pleased to hear you've had such a great service experience. - Ruth, B&R
5/5
TrustpilotGreat team and support from Benham &…
Great team and support from Benham & reeves thanks to Wesley for finding the right home for me and Fiona for all the support she provided, wish them best of luck
Hi Mustafa, thanks very much for sharing a five star rating here. Wesley and Fiona are very pleased to hear you've felt well supported in your property search and were glad to help you secure the right home. - Emily, B&R
5/5
GoogleGrateful thanks to Lily and Tanya of Benham & Reeves for their efficient help. We appreciate the peace of mind we have knowing our valuable asset is in capable hands.
Hi Jane, thank you very much for your kind words which Lily and Tanya are thrilled to see. We are delighted to be of service and appreciate your ongoing trust in our abilities. Thank you for sharing a five star rating too, its appreciated. - Emily, B&R
5/5
GoogleGreat to work with Elizabeth and the team!
Hi Haykaz, many thanks for sharing a five star rating here for Elizabeth in our Kew Bridge branch, we are glad you've had a great service experience with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotGreat service
my experience with B&R has always been a smooth, no problems service. I have worked with Ivan for many years and he has always been extremely quick and helpful in finding suitable lettings. Overall very satisfied.
Hi Franco, thank you very much for your wonderfully positive feedback about the lettings service you've had from Ivan at our Highgate branch. We really appreciate your custom too.- Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves Kew, Brentford won Trusted Agent.
Tell us what you need and we'll put you in touch. Benham and Reeves Kew hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brentford.
