Benham and Reeves Kew Brentford reviews

★★★★★ 5/5

Trustpilot

100% remote management and all's good

I am 100% relying on Benham & Reeves team to manage my property as I live abroad - there are a few hiccups along the way but Ivan and his team are supporting me through these and so far I do not have major troubles in terms of keeping my flat in good condition (though I've never seen it myself) and collecting rents. They definitely know about my flat better than myself. Thank you for treating my flat as if it's your own.

R · 27 June 2026

★★★★★ 4/5

Trustpilot

Abbas Efir was absolutely excellent as…

Abbas Efir was absolutely excellent as Property Management Administrator. He could not have been more helpful and efficient at all times. Shali Motachande as Lettings Negotiator was also terrific. The missing star is because of my unfortunate experience with the Property Manager responsible for making the inventory checkout and deposit nightmarish last year. She knows who she is and I do hope she improves!

Simon · 15 September 2026

★★★★★ 1/5

Trustpilot

I am of the humble opinion that your…

I am of the humble opinion that your staff have no customer skills and lack professional manners in handling clients. They appears to be rude and bookish as opposed to find solutions to assist clients. There is more to it, which I intend to place on social medias and would probably considering not to renew my contract with your firm

Sunil · 17 August 2026

★★★★★ 5/5

Trustpilot

Great experience dealing with Rahim Velji and B&R…

Great experience working with Rahim Velji during the recent process of renting our flat. He highlighted certain areas in the flat that needed refurbishment or improvement, if done, would lead quickly in finding a good tenant. We took his advice and the needful was done. Rahim and his team, as indicated, then were quickly able to find a suitable tenancy.

Salman · 16 August 2026

★★★★★ 5/5

Trustpilot

Woolwich team is excellent

I have just moved into my new home a few weeks ago, and had a very good experience with the Woolwich team. Dinesh is very professional, always helpful and we had seamless communication. Bell is very lovely, always supportive and go extra mile for me. They are excellent and both deserve 10 stars!!!

Chan · 10 September 2026

★★★★★ 5/5

Trustpilot

Very good services for helping me find…

Very good services for helping me find the perfect place to rent within my budget. Dele is very efficient and professional, tried his best to get a good price. After move in, the management service is also excellent. Zhou Wang responses to all my repairing requests without any delay.

Grace · 18 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much Qilin Wang and Claire Greenwood

Well done and thank you so much Qilin Wang and Claire Greenwood! You are professional and exercise due care to my property and really treat my property as own. Both of them try to save money for me and try every effort to make the discoloured cupboard to be cleaned and even do it by themselves

Suen · 22 June 2026

★★★★★ 5/5

Trustpilot

Kayleigh Weston

Currently, Kayleigh Weston is our property manager, and we greatly appreciate all her assistance. Whenever we have needed her help, she has always responded promptly to our emails, and the few minor issues we have experienced have been resolved quickly and with genuine care.

Consumer · 12 August 2026

★★★★★ 5/5

Trustpilot

Thanks Rahim and Anne

"I couldn't recommend Rahim and Anne at Benham & Reeves in Colindale highly enough! From the initial viewing to the tenancy renewal, they were both incredibly professional, responsive, and supportive. Rahim was flexible with viewings and guided us expertly, while Anne handled all the paperwork seamlessly and answered every question promptly. They made what could have been a stressful process completely hassle-free. 5 stars, true professionals!"

Gulchekhra · 17 December 2025

★★★★★ 5/5

Trustpilot

Excellent Service!

We've had an amazing move and stay, thanks to Darcey, Nick, Will and the team! They are quick to respond to matters that we report to them and make sure we are instantly attended.

MLM · 13 August 2026

★★★★★ 5/5

Trustpilot

I have been tenant in Beaufort park for…

I have been tenant in Beaufort park for 5 years. The team is super helpful especially Kayleigh , she has helped us resolving issue in real quick time . Thanks Kayleigh for quick and prompt resolution on issue in the past.

Shubham · 25 June 2026

★★★★★ 5/5

Trustpilot

Amelia Wright

I would like to say a big THANKS to Amelia Wright for her work and efforts in handling the tenancy. She delivered professional service and act on my instructions promptly and precisely. Very well done.

EP · 11 July 2026

★★★★★ 5/5

Trustpilot

Great value Estate Agency team

The Estate Agent team, Roman and Tommy helped successfully sell our 2 bedroom apartment in Kew Bridge and were excellent in communication and decision making all the way through the process, which was made more complicated by the residential development going through a freehold transfer project during the same period. Very patient and exercising good judgement throughout, we very much appreciated input and support of the Benham and Reeves team.

Mr · 15 September 2026

★★★★★ 5/5

Google

It was very good move in experience from Benham & Reeves for me and special thanks to Lily and Keira who assisted me with my tenancy and specially Lily for still helping me with quick responses and time when ever I have any queries.

Ricky · 2 April 2026

★★★★★ 5/5

Trustpilot

Kayleigh Weston

Kayleigh has been especially helpful throughout my tenancy and has also assisted me as I moved out of the property.

Ian · 18 September 2026

★★★★★ 4/5

Trustpilot

The staff were helpful

The staff were helpful, however, one of them was very mean with me and my husband while speaking on the phone. I sent them my tenancy agreement which was just a piece of paper because I used to live in a single room. And she started saying that the tenancy agreement that I sent very “strange”, I was trying to explain but she kept saying same thing with same manner. Also she did the same with my husband. Overall, the others were very kind and helpful.

Selma · 19 June 2026

★★★★★ 5/5

Trustpilot

Simply the best

Our agent Gloria is the professional par excellence. She responds to queries swiftly, solves problems steadily and delivers peace of mind smoothly. The best, simply.

Andrew · 4 August 2026

★★★★★ 5/5

Trustpilot

Dele and his team in Hampstead are simply amazing at what they do!!

Dele and his team in Hampstead were excellent. After a short discussion, he came over, viewed my flat, took pictures, listed it and, despite it being the end of the season he was able to rent it out at my asking price. The whole process was smooth and completely simple!

Tanaka · 13 January 2026

★★★★★ 5/5

Trustpilot

I feel very fortunate to have Benham &…

I feel very fortunate to have Benham & Reeves managing my property, with special thanks to Denisa, my Property Manager, and Di, my Letting Manager.

Eve · 22 July 2026

★★★★★ 5/5

Trustpilot

Thomas and Nick in Colindale have been very helpful!

Both Thomas and Nick have been very helpful throughout the buying process in the recent months for our flat in Colindale. From the viewings, through the negotiations, searches and enquiries, and more recently during completion, they have been really responsive, and have helped to facilitate communication between all the parties. I would absolutely recommend their service, and will be sure to come to them again in the future.

KK · 12 August 2026

★★★★★ 1/5

Trustpilot

Incompetent, dishonest, and disgraceful service

If I could give zero stars, I would. My experience with Benham & Reeves, particularly Max Qian, has been an absolute disaster, marked by incompetence, dishonesty, and complete disregard for tenants' well-being.During my tenancy, I encountered a faulty toilet which began producing an overspill. When I contacted Benham & Reeves initially, I received an out-of-office response containing incorrect emergency contact details. Left with no alternative, I hired my own plumber, only for Benham & Reeves to refuse to cover the costs of the repair. It was later determined that the issue was due to the stack pipe, a structural problem that had nothing to do with me. Despite this, they took no accountability. Over the course of around a month, the situation worsened, leaving my only toilet - at one point - unusable for an entire weekend, forcing me to use the pub across the road.Upon checking out of the property, they attempted to hit me with a series of spurious charges, including:1. A cracked induction hob, which was confirmed by my removal team to have been undamaged when I left.2. Smears and marks caused by one of their approved contractors.3. Minor marks on the walls, for which they only provided close-up images, refusing to supply measurements or context to gauge their actual size or significance.4. Steam-cleaning issues, despite the fact that I used their recommended cleaners, who were instructed to steam-clean these items.While they eventually conceded on some of these issues after much back-and-forth, they are still insisting on charging me for marks on the walls that clearly constitute normal wear and tear.This company’s behaviour has been appalling. Their lack of communication, refusal to take responsibility for their failings, and repeated attempts to extort unwarranted costs from me are disgraceful.I cannot emphasise enough, avoid Benham & Reeves at all costs. Their ineptitude and underhanded practices will cost you time, money, and endless stress.

JMJ · 19 December 2024

★★★★★ 5/5

Google

Lily is an absolute asset to Benham & Reeves. She assisted and guided me on my role of managing a building when I was first employed and has been incredibly hands on with the units she supplies us tenants for. She is knowledgeable, personable and approachable. I am excited for future business with Lily and would recommend her to anyone looking for an honest Estate Agent to assist them on their journey with Letting out properties. Thanks for all your hard work Lily!

Fariha · 17 December 2024

★★★★★ 5/5

Trustpilot

Peace and quiet.

Today is a great day for me. I collected keys to my new flat. I'm very happy, but I would like say BIG THANK YOU for Yuan and Thomas. This two Great and Hardworking persons working in Ealing Broadway office for Benham & Reeves. I know, during all this process was sometimes stressful time or even few words too much from my side... my APOLOGIES for this behaviour. You did your job very well and perfect. You have my full recommendations.Thank you one more time.

Pawel · 21 November 2024

★★★★★ 5/5

Trustpilot

We would like to thank Francesca & Team

We would like to thank Francesca Sapiano and her team for helping me manage my property at Embassy Gardens. From the start, Francesca has gone above and beyond in all aspects of their role. Not only is communication prompt and professional, but Francesca consistently answers the phone (much appreciated), providing immediate support and solutions whenever needed. The peace of mind I get from knowing my property is well cared for is invaluable. We are happy to work with such a reliable, responsive, and knowledgeable professional team. Best regards, Dr. T.

Property · 18 November 2024