Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Letting Agents
Benham & Reeves are great at what they do, the staff are efficient and friendly who made the whole process of getting new tenants easy, a pleasure to deal with them - particularly Rahim Velji who was our letting agent
Toulous · 26 March 2024
Agent replied · 15 June 2024
Hi Toulous, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Rahim and our Colindale lettings team. Thank you for your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotBengam &Reeves ,very helpful and professional people
Bengam &Reeves is a very serious company! And very very helpful! Rubel is very friendly and he helped me with all I need to know and do . I recommend this company as they are very professional people
Oana · 3 May 2024
Agent replied · 15 June 2024
Hi Oana, its great to hear you've had such a positive experience with our lettings service in Kensington and we appreciate you recommending us, thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotKyle and Veronica were really nice and…
Kyle and Veronica were really nice and supportive, they do provide us with useful information and we are happy with the great living experience.
Jiahui · 15 December 2024
Agent replied · 24 December 2024
Hi Jiahui, we're pleased to hear you've had such a positive renting experience with Benham and Reeves and are glad you've benefited from Kyle and Veronica's collective expertise. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotLily Busby at Kew
Lily Busby has been so helpful and kind - she did everything possible to make our experience of renting out our apartment a positive experience. Lily is always totally professional and customer focused. Brilliant.
John · 8 July 2024
Agent replied · 23 August 2024
Hi John, many thanks for taking the time to leave feedback here about the service you've had from Lily in our lettings teams. We're very pleased to hear you've had such a good experience with Benham and Reeves.- Emily, B&R
★★★★★ 5/5
GoogleBenham & Reeves Kew Estate agents branch staff have been very helpful, efficient who guided us swiftly through the process and helped us as tenant Specially we have found there was always Tanya Karachorova and Elizabeth Robertshaw to speak to if I had an issue and response times were quick. I would definitely recommend Benham & Reeves.
Zaheena · 15 June 2025
Agent replied · 12 November 2025
Hi Zaheena, thank you for your kind service acknowledgement and five star rating shared here. We're very pleased to hear your lettings and property management service expectations are being exceeded by Tanya and Elizabeth in our Kew team. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
GoogleThe team at Benhams provide an excellent fully managed service for me as an owner renter of an apartment at Kew Bridge. A particular call out and thank you for Claire Greenwood and Konszuela Beringye who always go the extra mile to provide great customer service during tenancies and also in the transition phase between tenants, which can sometimes be a challenge. These ladies have looked after my rental for years and not only are they proactive but if something does go wrong (e.g. a piece of new furniture required or a service issue) they are on it swiftly and effectively to resolve and keep all parties happy.
Andrew · 25 July 2024
Agent replied · 24 August 2024
Hi Andrew, thank you for this lovely feedback about the letting and management service you are being provided for your Kew rental property. We are all very pleased to see your five star rating shared heren and are very pleased to know we continue to meet your service expectations. We highly value this feedback, thank you.
- Ruth, B&R
★★★★★ 5/5
TrustpilotMy experience with Francesca Moralis…
My experience with Francesca Moralis was outstanding. She was professional and responsive, swiftly securing reliable tenants for my property. The entire process was seamless and stress-free. I highly recommend her services.
Munera · 4 August 2024
Agent replied · 23 August 2024
Hi Munera, thank you very much for your lovely service feedback, we're pleased to hear you've had such a great experience as a landlord with Benham and Reeves. We appreciate your custom.- Ruth, B&R
★★★★★ 5/5
Trustpilotimmense gratitude
I cannot begin to express my gratitude to Rahim for his support, help, guidance, empathy and compassion in anabling us to find the best home for myself and my daughter. His support went above and beyond a transaction and he was there every step of the way, nothing question was a sill one and no request was a big deal, this enabled a calm, peaceful and successful process and move in and we can’t be grateful enough. He was most professional and extremely kind. Thank you so much.
Munira · 16 July 2024
Agent replied · 23 August 2024
Hi Munira, its great to hear you've had such a great lettings experience from Benham and Reeves and that Rahim went the extra mile. We're glad you've benefited from his expertise and professionalism. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotIvan and team are always very…
Ivan and team are always very professional and available when help is needed with our long term lets.I would have no hesitation in recommending them as letting agents.
Lorraine · 16 September 2024
Agent replied · 23 October 2024
Hi Lorraine, its great to hear you are finding the London lettings and property managment service provided by Ivan and the team professional and efficient. We are very grateful for this feedback and for you sharing a five star rating here. Thank you for your continued custom with us.- Ruth, B&R
★★★★★ 5/5
GoogleLily from the Kew branch helped us to find a great apartment. We had a strict criteria which was quite extensive (near station, parking space etc) but she understood fully what we were looking for and found an apartment accordingly.
She was v quick with responses and also really friendly. Thank you Lily for all of your help.
Fatima · 25 August 2022
Agent replied · 24 August 2024
Thanks Fatima, Lily and all of us here at the Kew branch are delighted to see your comments and five star rating. We're very happy to know you had a great moving experience with us.
- Emily, B&R
★★★★★ 5/5
TrustpilotThank you Denisa for your excellent service!
We would like to thank Denisa for her high efficient service for the maintenance of the flat. We moved in since 2019, whenever needed, we always can get professional help in time. She and her team is the good reason to keep us renewing our lease year by year. We really appreciate it.Thank you Denisa!
Z · 16 December 2022
Agent replied · 15 June 2024
Thank you very much for your very kind words about Denisa and our property management service. We are thrilled to hear you value the service, this is wonderful to hear.- Emily, B&R
★★★★★ 5/5
TrustpilotFast and communicative in a scenario…
Fast and communicative in a scenario with lots of moving parts!
Ro · 15 July 2026
Agent replied · 25 September 2026
Hi Ro, its great to hear you've had a good service experience with Benham and Reeves. We are well used to working fast pace with lots of moving parts and are glad you've benefited from our expertise! Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotMawaddah
I would like to thank Di who has been looking after us for the last few years as a tenant, i am always able to rely on him on every thing such understanding honest and straightforward and of course i cant forget to thank Jade as well many respect to both of you.
Ma · 20 February 2023
Agent replied · 15 June 2024
Thank you Mawaddah, its very kind of you to take the time to appreciate Di and Jade at our Hyde Park lettings branch. They are thrilled to see your lovely comment and five star rating.- Emily, B&R
★★★★★ 1/5
TrustpilotShocking Practice
We had videos of a property and an offer accepted, put down the holding deposit as per requirements. Only to be told, the price had changed (by around 200pcm) and we didn’t have the flat.Incredibly poor service, should not have taken a deposit if this was the case. Then it took them over a week to return the greater than £400 deposit. Cowboy-esc structure to the company in this regard. Would avoid if you can.
ML · 9 September 2024
Agent replied · 23 October 2024
Hi ML, we're very sorry for any inconvenience caused to you. The landlord decided not to proceed with the tenancy and it seems we fell short in getting your deposit returned as quickly as we would usually do. We will be looking into this in case of any learning on our part. - David M, B&R
★★★★★ 5/5
TrustpilotAbbie White was a pleasure to work with!
Abbie White was a pleasure to work with! She made my entire experience from viewing the flat, to negotiating the offer, to completing the reference process and signing the agreement very straightforward and clear. I would highly recommend working with Abbie to other prospective tenants.
David · 7 September 2023
Agent replied · 15 June 2024
Hi David, thanks very much for your kind words and five star rating shared here for our Hampstead lettings team member, Abbie. We're all thrilled to hear you've had such a great experience renting with us and we hope you enjoy your new home.- Emily, B&R
★★★★★ 5/5
TrustpilotPraise for Abbas Efir
This is my personal rating related to ongoing support by Abbas Efir at Benham & Reeves: 5 out of 5! Abbas is always helpful, efficient, responsive. My experience with Abbas throughout the years as a Benham & Reeves client has only been positive and constructive. Much appreciated!
Olga · 15 May 2023
Agent replied · 15 June 2024
Thank you Olga for recognising Abbas's management of your property, we are very pleased to see your kind comments and five star rating here. Thank you for your continued custom.- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent Service
Many thanks to Rahim Velji and the team at Benham and Reeves for successfully letting my flat again. I have used Benham and Reeves for many years and have always received a very efficient and attentive service.
David · 20 January 2024
Agent replied · 15 June 2024
Hi David, thank you very much for leaving a five star rating here which Rahim and the lettings team are very glad to see. We also glad to hear that as a landlord with us for many years, you are still receiving high levels of service from us. We appreciate your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotA really fabulous renting experience!
This is the second time that I have rented my flat through Benham and Reeves. They are really excellent. Yvette even came and helped me move furniture into my car (way beyond the call of duty!) and organised painting etc, and I now have great tenants for the next two years. I can not recommend them highly enough. Alice Lewes owner of flat in Queens Wharf
Alice · 19 December 2024
Agent replied · 24 December 2024
Hi Alice, thanks very much for sharing a five star rating and for your lovely comments about being a contented landlord with Benham and Reeves. We're thrilled to have your trust and to be looking after the rental and appreciate your continued custom.- Emily, B&R
★★★★★ 5/5
GoogleGreat to work with this companies Lettings team, especially Lily Busby who was professional and responsive. Thank you.
Ruben · 17 December 2024
Agent replied · 24 December 2024
Hi Ruben, many thanks for sharing a five star rating here and for your lovely feedback. We are very pleased to hear Lily was able to meet your services expectations and you found us professional and responsive. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotEdelyn Reynolds was a pleasure to work…
Edelyn Reynolds was a pleasure to work with! She made the entire process very clear and straightforward, was extremely responsive, and came back to me on my queries in amazing time. I would highly recommend working with Edelyn and Benham & Reeves!
David · 15 September 2023
Agent replied · 15 June 2024
Hi David, thanks very much for your very kind words which encouraged Edelyn greatly. Its good to hear you've had such a good service experience and we are worthy of your five star rating. Thanks!- Emily, B&R
★★★★★ 5/5
TrustpilotA good agency
The agents, Yoshi and Ivan, worked very hard to find the right tenants for our flat. They took care of everything and ensured smooth process.
Customer · 14 October 2026
★★★★★ 5/5
TrustpilotAbbas Efir has been an absolute…
Abbas Efir has been an absolute pleasure to work with. His professionalism, efficiency, and dedication to both his work and clients are truly commendable.Abbas and his team have made every interaction seamless and enjoyable, and I look forward to continuing my relationship with Benham and Reeves thanks to the excellent service they provide.
Sarah · 22 October 2024
★★★★★ 5/5
GoogleBenham & Reeves at Kew do an outstanding job. They helped me with any inquiry I have had in a timely manner. Tanya is very kind, attentive and amazing at her job! I highly recommend the Benham & Reeves agency, specifically Tanya!
Kassy · 25 August 2023
Agent replied · 24 August 2024
Hi Kassy, its great to see your five star rating here and we're really pleased to hear you've had such a great service experience with our lettings and property management teams. Tanya is thrilled to hear this.
- Emily, B&R
★★★★★ 5/5
TrustpilotGreat rent
Di and Joanna were very helpful to us during our rental and provided great assistance during the process.
Mu · 28 November 2024
Agent replied · 24 December 2024
Hi Mu, thanks very much for sharing a five star rating here which Di and Joanna are thrilled to see, we are glad you've found the lettings and property management service and the process very helpful. Thanks for your custom, it's appreciated.- Ruth, B&R
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