Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWill be making a complaint.
After 2 lovely years of great service, and dealing with Sylvie, it seems to have all changed since I’ve handed in my notice - they’ve gone rogue! I’ve just had the most unprofessional call from Dele (branch manager at their Hampstead office). I asked for no viewings in the first week of notice period as I have online exams and study all week and would prefer not to have strangers in and out (notice period is two months btw !), he told me I was being unreasonable and then said he’ll only be giving me 24hr notice going forward. As a professional landlord who only needed to rent this space as I needed somewhere quickly and close to the hospital my mum was staying in - it’s heartbreaking that a company I once held in high regards have now shown their true colours “because they need someone in as soon as possible” to replace me. Disappointed beyond belief.
Alethea · 26 January 2024
Agent replied · 15 June 2024
Hi Alethea, we're sorry to hear you've found the service fall below your expectations, especially as you've had 2 years of great service renting with us. To reassure you, this is being looked into by a Director who will be in touch directly with you.- Emily, B&R
★★★★★ 5/5
TrustpilotWe are very satisfied with the service…
We are very satisfied with the service provided by your company and Yuan. I am in a foreign land and not familiar with London. It was Yuan who helped me find a satisfactory house through the company's resources. This house is very comfortable and cozy, and I am excited to be able to rent such a perfect house. I hope to have a long-term cooperation with the company and Yuan. Thank you again for Yuan and Veronica's professional and patient service!
K · 26 January 2024
Agent replied · 15 June 2024
Hi KK, we're very pleased to hear you've had a great experience renting a new home with us. Yuan and Veronica are very appreciative of your five star rating and glad everything is working out well for you.- Emily, B&R
★★★★★ 5/5
TrustpilotVery efficient and thorough when it…
Very efficient and thorough when it comes to lettings protocols that are easily understood by us, their clients. Thank you to Greta and Tom. They also give us ample time to respond.
Jasmine · 24 January 2024
Agent replied · 15 June 2024
Hi Jasmine, thank you for leaving a five star rating and for your lovely feedback. We're glad to hear you've had a really good service experience with Greta and Tom, we appreciate it.- Emily, B&R
★★★★★ 5/5
GoogleRichmond (and the whole letting procedures in the UK) was new to me before I moved into this area but I was so glad that through the help of the letting negotiator, I was able to find a place which has met all my requirements! Throughout …
Cecilia · 16 June 2025
Agent replied · 24 August 2024
Hi Cecilia, thank you very much for leaving such a positive and detailed review here, and for sharing a five star rating. Lily and all the rentals team here are thrilled to know you've had such a great service experience with us.
- Emily, B&R
★★★★★ 5/5
TrustpilotPenny was fantastic and really made the…
Penny was fantastic and really made the process as stress free as possible!! Highly recommended!
Alex · 18 November 2024
Agent replied · 24 December 2024
Hi Alex, we're very pleased to hear you've had such a fantastic experience with Benham and Reeves. Penny is very glad to see this and your five star rating. Thanks very much for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotI'm happy to renew the tenancy with Raj…
I'm happy to renew the tenancy with Raj and Anne, they are professional and always helpful.I must say thank you to Kayleigh always response and assist me promptly.
Kanny · 20 March 2024
Agent replied · 15 June 2024
Hi Kanit, we are very pleased to hear you are happy with the letting and property management of your propery, Raj, Anne and Kayleigh are very glad to hear this. Thank you for sharing a five star rating too. - Ruth, B&R
★★★★★ 5/5
GoogleThank you very much Benham and Reeves for outstanding service and very prompt actions. Everything went quickly and smooth. Special thanks to Nick who was very kind and professional as well as Sahib who made our documents ready in a very prompt way. Overall - we are very happy to deal with such a professionals!
Stanislav · 25 August 2021
Agent replied · 24 August 2024
Thank you Stanislav for your highly positive feedback about our Kew lettings service and for telling us you appreciated the professionalism of our accounts service which rarely gets a thank you! We appreciate you taking the time and for the five star rating. best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotThanks Rahim for assisting us in…
Thanks Rahim for assisting us in finding our new flat. Great experience from Benham and Reeves and would definitely recommend to our friends. Keep up the good work. ThanksFrom: Robert and Glaiza
Glaiza · 19 December 2023
Agent replied · 15 June 2024
Hi Glaiza, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
★★★★★ 5/5
TrustpilotI find Ms Kayleigh Weston very helpful…
I find Ms Kayleigh Weston very helpful and supportive. I initially requested her for recommendation of their contractor/s regarding AC and heating issue, who knows the system in Beaufort Park. She offered assistance and contacted the RMG company and they resolved the issue. Moreover, Kayleigh has impressively and significantly improved her communication skills. I am grateful for her service and assistance.
Shahrad · 26 November 2024
Agent replied · 24 December 2024
Hi Shahrad, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the Colindale lettings team are very pleased to see this. - Ruth, B&R
★★★★★ 5/5
TrustpilotMany thanks for Rahim and Anne's…
Many thanks for Rahim and Anne's professional and efficient services to secure a renting property in a very short period, which relievedme from huge pressures on moving.
Gary · 18 December 2025
Agent replied · 25 December 2025
Hi Gary, thanks for sharing your feedback and five star rating here for the service you've had from Rahim and Anne in our Colindale lettings team. We are pleased to hear you've had such a smooth process renting a property with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotJomar is so niceee patience and…
Jomar is so niceee patience and professional!! Huge thank you to Jomar! Help me a lot and reply the message so fast even it is in non-working hours. I am really appreciated! The moving process is smooth and super fast! Thank you so much Jomar!
L · 23 November 2022
Agent replied · 15 June 2024
Hi L, thank you very much for your wonderfully positive comments about the service you've had from Jomar, it's great to hear you've had such a great experience renting with us. We wish you well in your ongoing tenancy.- Emily, B&R
★★★★★ 5/5
GoogleI have been a tenant for two years in a property managed by B & R. So far, it's been a positive experience. Communication with them is fluid, and there haven't been problems with the property. Overall, I recommend renting from them.
Christopher · 15 July 2025
Agent replied · 12 November 2025
Hi Christopher, its great to hear you are having such a positive renting experience with Benham and Reeves. We're glad that the professional property management offered is meeting your service expectations. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotI am very satisfied with B&R services
I am very satisfied with B&R services. Everyone in B&R is very professional in dealing with issues in managing my apartment in London. The process of Letting is smooth. I received the report in each milestone stage.
Consumer · 24 July 2023
Agent replied · 15 June 2024
Thank you very much for your highly positive feedback about our Landlords service. We are very pleased to hear we are meeting your expectations and appreciate your continued trust in our abilities.- Emily, B&R
★★★★★ 5/5
TrustpilotStrongly recommended
Thanks to Greta and Nick for helping in viewing the flat , signing the deal and finally getting the property of our liking. It’s been a pleasure working with them. Highly recommend Benham and Reeves for their professionalism.
Anand · 24 June 2023
Agent replied · 15 June 2024
Hi Anand, thanks for sharing your positive service experience here, Nick and Greta are very pleased to see this and your five star rating. We're glad you are enjoying your new home.- Emily, B&R
★★★★★ 5/5
GoogleI recently moved into a new apartment offered by George Gheorghita at Benhams. The experience was excellent from the initial viewing all the way through the lease completion and move-in phase. George was available for support even after I moved in to ensure a smooth transition. Overall a great experience thanks to George and the Benhams team !
Peter · 25 August 2020
Agent replied · 24 August 2024
Thanks Peter for your lovely feedback about George and the service he provided, we appreciate you taking the time to post your review. Wish you all the best, kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotGo B&R
The whole organisation at B&R is clued on with empathy and understanding for their clients needs, offering a comprehensive package. Our agent Nick Hubbard is exemplary. Go Nick Hubbard
Subhas · 10 January 2024
Agent replied · 15 June 2024
Hi Subhas, thanks very much for leaving a five star rating here for Nick in our lettings team, we really appreciate it and are glad to hear we are meeting your service expectations.- Emily, B&R
★★★★★ 1/5
TrustpilotPlease consider renting elsewhere.
Extremely unprofessional and incompetent property manager. Took 5 months to reimburse me for the gas charge that the previous tenant did not clear. I moved out on 1st Oct, signed the deposit return form on 14th Oct and I still have not received my deposit back, or even an update on the process. Absolutely no communication from the property manager, who is supposed to take care of this. Most of my emails were ignored/ replied to after more than a week. Never once apologised for late communication, no courtesy whatsoever.During the tenancy, pipe leakage, non-functioning ventilation, molding were not dealt with even though complaint were sent a few times. Not to mention some unreasonable charges to the deposit for wear and tear upon moving out. This overall has been a terribly distressing renting experience. Please stay clear of this agency.
Vinh · 31 October 2023
Agent replied · 15 June 2024
Hi Vinh, we tend not to answer feedback when its given during a vacation process hence this delayed reply. After all the utility bills were paid and dilapidations were agreed with you, it looks like you settled everything amicably. We are sorry for your frustration during the process but there are alot of moving parts, most of which are outside our control. - David M, B&R
★★★★★ 5/5
GoogleAmazing agency. Everything is super fast and professional. Thank you very much for your cooperation.
Andrii · 25 September 2024
Agent replied · 25 October 2024
Hi Andrii, many thanks for your kind feedback and five star rating here for our Kew estate agents, we appreciate it and your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI had been trying to rent out my flat, a well-maintained property in a new development, since December last year through another agent, but unfortunately without success. I then contacted Lily at the Kew office, and from the outset, she …
Parastoo · 16 June 2025
Agent replied · 12 November 2025
Hi Parastoo, we are very glad to have your Kew rental property on our register and it is a pleasure to look after it for you. Thank you for your trust, we are glad you are happy with the service.
- Ruth, B&R
★★★★★ 5/5
TrustpilotA great service from B&R
I let my flat through B&R and find them to be really efficient. Kayleigh Weston is so easy to deal with and really responsive.
Jamie · 2 April 2024
Agent replied · 15 June 2024
Thank you very much for taking the time to tell us about the efficient service you are receiving from Kayleigh in property management, we appreciate you sharing a five star rating here which is a great encouragement to the team and thank you for your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotVery grateful to Benham and Reeves
I am very grateful to Thomas, Nick and Benham and Reeves for all their help with the purchase of my flat. Owning a property in London seemed like an unattainable goal but with Thomas' support, the owner accepted my offer to purchase in no time. It was a quick, smooth process and Thomas removed all the stress and worry from the proceedings. This was particularly important to a first-time property buyer like myself, not really familiar with the real estate market and needing guidance with the purchase. Thomas and Nick excelled at that. I highly recommend their services and thank you for everything!
Eva · 19 September 2023
Agent replied · 15 June 2024
Hi Eva, we are thrilled to hear how easy you found working with Tom and Nick in our sales team. It's great to hear you've had such a great experience buying a London property through us and we're glad you found the service so smooth and worry-free, We wish you well in your new home!- Emily, B&R
★★★★★ 5/5
TrustpilotThe B&R staff was very kind and…
The B&R staff was very kind and helpful. They clarified all our questions and helped us to have a smooth process while renting a flat. We definitively recommend them. Kevin, Ana e Maria were amazing!
Melina · 28 June 2023
Agent replied · 15 June 2024
Hi Melina, thank you for sharing a five star rating here and for telling us you've found renting with us such a great experience, this is great to here and we hope you are enjoying your new home.- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent / reliable service
Have used Benham Reeves for a number of years. Very happy overall. Rahim is always approachable, gives good advice and genuinely wants to help. Thank you.
AG · 1 February 2024
Agent replied · 15 June 2024
Hi AG, thanks very much for your kind feedback which is great to see. We're pleased to hear we are meeting your service expectations and appreciate your five star rating shared here.- Emily, B&R
★★★★★ 5/5
TrustpilotNew tenant
Benham and Reeves has done a very good job in finding me a new tenant. I must say my letting agent Kevin Lam is very responsive and efficient, his professionalism is greatly appreciated.
SIMON · 6 August 2023
Agent replied · 15 June 2024
Hi Simon, thank you very much for your kind feedback which Kevin and the team are very pleased to see. We're glad to hear our Landlords service is working well for you and appreciate your five star rating here.- David M, B&R
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