Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMe and my wife rented a property through Benham & Reeves . George Gheorghita who dealt with the property . He was very helpful and he gave us the best services. Thank you very much Benham & Reeves especially George . highly recommend.PositiveProfessionalism
Naser · 25 August 2021
Agent replied · 24 August 2024
Thank you Naser for your five star rating of our Kew letting agents, we are very happy to help you any time and will gladly find a property for anyone you recommend to us! Kind regards, Emily Taylor, B&R
★★★★★ 1/5
TrustpilotReal shameless scammers
After three months we finally got the deposit back from TDS by filing a dispute against this agency..The adjudicator decided that they were charging two to three times of the deposit than they deserve. We also realised that they are arbitrarily and unlawfully charging a 'checkout fee'. This is deemed unlawful regardless what they forced us to sign. The checkout fee was refunded per the adjudicator's request. Yes.. they will bombard all your coms to pressure you into buying, paying, signing, and the worst part, by twisting the actual laws and regulations against you. Please remain calm, and seek legal help if you feel like that you have been coerced by them. Do not waste more time trying to talk sense with them. As you read their replies here on trustpilot, they never sincerely apologized for anything or admit they did anything wrong. Regarding to the conduct of the agent we are currently preparing a lawsuit. We believe in justice, and would not stop until justice is served.
Charlie · 22 December 2022
Agent replied · 15 June 2024
Hi Charlie, this is not a factual account regarding the outcome of your deposit dispute. Your previous attempts to trash us are all recorded on Trustpilot and can be seen publicly here dated the 18th Oct 2022 where we have already responded to you.- David M, B&R
★★★★★ 5/5
TrustpilotManaging agent
Since I’ve moved into my apartment ten years ago, I’ve had an array of different managing agents, that weren’t that efficient. However, when Denisa Markusekova became the managing agent for my property, things changed completely. She is so efficient, and is always on standby to solve any problems with the property. She puts her utmost effort into ensuring that both the tenants and landlords are looked after completely. I have always had full faith in her work. She has sorted so many problems in my flat, from plumbing issues, to furniture replacements, etc, in the most timely manner. I have never had to worry at all. She is a huge asset to Benham and Reeves - and I probably wouldn’t have stayed in this property if it weren’t for her. Sarah,Tenant at cameret court.
Sarah · 16 December 2022
Agent replied · 15 June 2024
Thank you Sarah, it's great to see this lovely feedback about our property management service. Denisa is very encouraged by your praise for her attention and effort. Thank you too for sharing a five star rating here, we do appreciate it.- Emily, B&R
★★★★★ 1/5
TrustpilotRented a flat with them
Rented a flat with them. It took Benham and Reeves more than 2 months to reimburse my deposit after many emails. The accounting department made a lot of mistakes and information communicated to me was erroneous (miscommunication as they would call it) which eventually cost me half a month rent. Would not trust them for any transaction
Mr · 26 June 2024
Agent replied · 23 August 2024
Hi Pryesh, we are sorry to hear of your disapointment and for the time it took to sort out your deposit return. If you would like to make a formal complaint, please email to info@benhams.com in case of any learning at our end. Thank you.- Ruth, B&R
★★★★★ 5/5
TrustpilotKayleigh Top Service
Kayleigh who has been looking after us for the last few years has been a breathe of fresh air. As a tenant, we are always able to rely on her to ensure the apartment is maintained and any issues she is very quick to help us out. This makes life a lot easier and always having someone to attend to our needs when required. Kayleigh certainly goes above and beyond and we are grateful for her looking after us.
William · 19 December 2022
Agent replied · 15 June 2024
Hi William, thank you for sharing a five star rating and for providing such highly positive feedback about your service experience from Kayleigh in our property management team. We are very pleased to hear you feel so well looked after. Thanks again!- Emily, B&R
★★★★★ 5/5
TrustpilotI purchased my flat via B&R
I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.
Borjan · 22 June 2022
Agent replied · 15 June 2024
Thanks very much for sharing a five star rating here Borjan, we're pleased to hear you had such a good experience buying a property through us and Dinesh thanks you for this kind feedback.- Emily, B&R
★★★★★ 5/5
GoogleI'm delighted to share my positive experience with Benham & Reeves as a UK property owner living overseas! Their exceptional team, including Tanya, manages my property effortlessly. They expertly handle all tenants, whether straightforward …
Patrick · 16 May 2025
Agent replied · 16 April 2026
Hi Patrick, we're pleased to hear you are finding the lettings and property management service professional and seamless. All of the Kew lettings team are very pleased to see this along with your five star rating shared here. Thanks!
- Emily, B&R
★★★★★ 5/5
GoogleLily and Darcey were very helpful and efficient. From viewings to contract are all finished within a few days. Great renting experience.
Junming · 25 August 2023
Agent replied · 24 August 2024
Hi Junming, thank you for your kind review and five star rating shared here, we are thrilled to hear you've had a great experience renting with us, we wish you well.
- Emily, B&R
★★★★★ 5/5
TrustpilotLisa-Jane Stratton is fabulous and very…
Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!
JM · 26 June 2023
Agent replied · 15 June 2024
Hi Mr Cheung, thank you very much for lovely feedback about the lettings service you're receiving from Lisa-Jane at our Knightsbridge branch. You are definitely in safe and experienced hands so we thank you for this recognition and for your continued trust in Benham and Reeves.- Emily, B&R
★★★★★ 5/5
GoogleProfessional service that was highly tailored to my circumstances - delivered in a warm and friendly manner without being pushy.
Would highly recommend the agency in general, and in particular George Gheorghita!
Justin · 25 August 2022
Agent replied · 24 August 2024
Hi Justin, thanks very much for sharing your five star rating here with the community, and for your kind feedback about your service experience with us here at our Kew Bridge branch.
- David M, B&R
★★★★★ 5/5
GoogleHelpful and prompt staff, especially Lily and Darcey. All queries and issues were promptly addressed.
Raju · 28 December 2023
Agent replied · 24 August 2024
Thanks Raju, we appreciate you sharing a five star rating here for our Kew lettings team, we're very pleased to hear you've found the service prompt and helpful.
- Ruth, B&R
★★★★★ 1/5
TrustpilotThe most irresponsible property agent…
The most irresponsible property agent in Colindale area.
A · 9 January 2026
Agent replied · 25 January 2026
Hi,
Although we dont manage your property, one of our managers tried her best to answer your queries re the TDS over the new year holidays when our offices were closed. We are sorry to hear that your experience with us fell short of your expectations in this instance.
- Emily, B&R
★★★★★ 5/5
TrustpilotVery supportive with pet queries
Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!
Lisa · 6 April 2022
Agent replied · 15 June 2024
Thank you Lisa for taking the time to leave a review and for the five star rating. We're glad you have found the service friendly and responsive, this is what our team strive to provide. We hope you and pup will be very happy in your new home.- Emily, B&R
★★★★★ 1/5
TrustpilotExtremely poor service
Extremely poor service, Hyde Park branch
Patrick · 9 January 2026
Agent replied · 25 January 2026
Hi Patrick,
Sadly this review does not accurately reflect the circumstances.
You were an applicant seeking to rent a property, and as with all applications, third-party reference checks were carried out by an independent referencing company to assess your suitability for renting a property with Benham and Reeves. Those checks identified material inconsistencies, and on that basis the application did not proceed. The landlord was informed and agreed they did not wish to rent to you based on the referencing data.
Referencing outcomes are based on independent professional assessments, not automated decisions. Everything was done in line with our professional standards and if you are still not satisfied, you can contact The Property Ombudsman of which we are long-term members or get further advice from the Citizens Advice.
- Emily, B&R
★★★★★ 5/5
Trustpilot506 The Crescent
I would like to extend my thanks and appreciation to Anna Kaplan for her professionalism and efficiency in getting me a new tenant. Definitely I will contiinue to recommend Benham and Reeves to all my friends with needs for letting and management services in London.
Simon · 30 October 2024
Agent replied · 24 December 2024
Hi Simon, we're very pleased to hear you are happy with the service provided by Anna in our lettings. We're glad you've found everything efficient and professional which is what we like to hear from our landlords. Thanks for your continued custom with Benham & Reeves.- Ruth, B&R
★★★★★ 5/5
GoogleWould strongly recommend the lettings team, they’ve done a great job letting and managing my property for me over the past 7 years. Wouldn’t consider going anywhere else!
Chloe · 10 June 2025
Agent replied · 12 November 2025
Hi Chloe, thank you for your kind service acknowledgement and five star rating shared here. We're very pleased to hear your property rental and management service is working well for you. Our Kew team are very pleased to see this. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotIncredible Service
The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik
Erik · 22 September 2023
Agent replied · 15 June 2024
Hi Erik, thank you for your kind review here which Greta and Darcey at our Ealing branch are very pleased to see. We are very pleased to know you've had such a good lettings experience with us.Emily, B&R
★★★★★ 5/5
GoogleTanya Karachorova of Benham & Reeves manages our property well and is very responsive. It’s nice and great to work with Tanya, and Benham & Reeves is a very professional company.
Catherine · 26 April 2025
Agent replied · 16 April 2026
Hi Catherine, thank you for your kind service feedback which Tanya from our Kew lettings and property management team is very pleased to see shared here. We appreciate your acknowledgement of the professional property services being … More
★★★★★ 5/5
TrustpilotAmazing service
I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.
Ishan · 24 February 2022
Agent replied · 15 June 2024
Thank you Ishan for sharing your highly positive feedback with us and the online community, we are pleased to know you had such a great service experience using our lettings service at our Hampstead branch. It's great to know you found all the communication efficient too. - best regards, Emily T, B&R
★★★★★ 5/5
GoogleRented a flat from Benham and Reeves and they were great. They also managed the property, and my tenancy (almost 7yrs) couldn't haven't been better managed. Problems were solved quickly without any haggling, and people have always been nice and helpful. Highly recommended.
Antonio · 26 August 2018
Agent replied · 24 August 2024
Hi Antonio, Thanks very much for taking the time to review our lettings and management services, it’s good to hear that you’ve had such a positive experience and we hope you continue to enjoy your tenancy. Kind regards, Emily T
★★★★★ 5/5
GoogleLily was so helpful, friendly, and very easy to work with. I loved working with her!
Rahaf · 25 August 2023
Agent replied · 24 August 2024
Hi Rahaf, thanks very much for your kind words and for sharing a five star rating here, its really appreciated by Lily and the team at our Kew Bridge branch.
- Emily, B&R
★★★★★ 5/5
TrustpilotJack Tyrimos
Working with Benham and Reeves for the past few years has been an absolute pleasure! I am in direct contact with Kayleigh at Benhams, and she always goes above and beyond. She is responsive, efficient and always makes our lives very easy. Benham and Reeves are amazing!
Jack · 12 August 2024
Agent replied · 23 August 2024
Hi Jack, it's been a pleasure to provide service to you, thank you for taking the time to leave feedback and a five star rating here, Kayleigh is very pleased to see this and to know how happy you are. Thanks for your continued custom with Benham and Reeves.- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finishwould highly recommend Wesley Ramsey for letting
Stephen · 22 November 2023
Agent replied · 15 June 2024
Hi Stephen, it's great to hear you've had such a great service experience with Wesley who really appreciates seeing your feedback and five star rating here, many thanks.- Emily, B&R
★★★★★ 5/5
TrustpilotMany thanks to Benham & Reeves team
Many thanks to Caroline and Thuraya for a their pieces of advice, finding effective solution, and quick renewal of my tenancy agreement!
Igor · 15 February 2023
Agent replied · 15 June 2024
Thank you Igor, we're pleased to hear you found the service from our Kensington lettings team to be worthy of a five star rating, they appreciate seeing your encouragement here.- David M, B&R
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