Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIt’s a pleasure dealing with Yoshi…
It’s a pleasure dealing with Yoshi Tsuji on the Japanese Desk at Benham Reeves Ealing. Totally professional, he looks after both our long standing tenant and ourselves, the apartment owner, in equal measure.I’d highly recommend him and the firm.
Nick · 30 August 2024
Agent replied · 23 October 2024
Hi Nick, thanks very much for your kind feedback here for Yoshi and the B&R Japan Desk team. We are thrilled to hear you are having such a great service experience with us and would recommend us to other tenants. We appreciate this and your continued custom.- Ruth, B&R
★★★★★ 5/5
GoogleWorked with George to find tenants. I was a first time landlord, but he made it a very easy a clear process. He worked efficiently and did exactly what he said he would do.
Shafiq · 26 August 2019
Agent replied · 24 August 2024
Thanks very much for this five star rating and feedback, we hope you will go on to have many happy tenancies with us. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotResponsive and helpful
My agent at B&R is very competent and is able to solicit a good tenant for us in a short time. She is very responsive and helpful and we are so pleased to have her helping us in the whole letting process.
Ng · 7 July 2024
Agent replied · 23 August 2024
Thanks very much for your kind comment and five star rating here, we really appreciate it and are very pleased to hear our lettings service is working well for you. - Ruth, B&R
★★★★★ 1/5
TrustpilotRead RECENT reviews and stay clear
We rented with this agent for 15 months. Several interesting practices (6 weeks before references came back, taking a non refundable holding deposit, referencing their wordy legalistic contract to suit their purposes etc). Agent explicitly asked if there had been a leak from the shower room. Saying no and the shower leaking within a week of moving in. Promised property would be thoroughly cleaned. Their own inventory described the kitchen as grubby Having the boiler changed by shoddy work men and then hearing a rustling in the kitchen that was a large rodent because they had left a hole big enough for it to come into the kitchen. Having to pay £288 for a pest controller to come in to find the source of the issue. I am not going to wait weeks whilst they scratched their heads about how to sort it with a small child in the house. No talk of refunding me this money (wasn't expected but not surprised it wasn't mentioned). Getting our deposit back was also problematic. To stay clear is a good idea.Edited to add: there is no excuse for poor service. I hope for the sake of the tenants renting with these people, they do do better. I would also appreciate my first name being taken off the response note.
Yetty · 17 February 2020
Agent replied · 15 June 2024
Hi Yetunde, thank you for your telling us about your experience which I have since investigated. I am sorry if the beginning process seemed lengthy but we do have very thorough and stringent referencing procedures that have to be followed, as consistent with current UK law. This is to protect you and the landlord.Concerning the shower room in the 2 bathroom property you rented, we share in your frustration as when we first had the shower checked there did not seem to be any obvious issue but we did correct this once the problem was eventually identified.With regards to the pest control issue, this was reported to us after you had hired your own contractor and no request was presented concerning any payment.You vacated the flat on 11th Jan and your deposit was released on the 30th Jan which at approx 2.5 weeks is well within the legal timeframe we work to for getting the check out organised, dilapidations approved and release forms signed. We're sorry you didnt leave on a more positive note, it is always disappointing when we see low service ratings here but thank you for letting us know, as it helps us to do better.Kind regards, Emily Taylor, Customer Services, B&R
★★★★★ 5/5
TrustpilotOutstanding service
Raj has gone above and beyond what could be expected in his efforts to manage my flat in Beaufort Park. Gbe quality of the service has been professional and efficient from the beginning and Benham and Reeves have been outstanding.
Lewis · 27 July 2024
Agent replied · 23 August 2024
Hi Lewis, thanks for letting us know you've had outstanding service from Raj and the Beaufort Park lettings team, this is wonderful to hear and we really appreciate you sharing a five star rating here too. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
Trustpilotletting experience with Benham and Reeves
We have used Benham and Reeves for about 6 years to manage our property During that time they have been on call to support any issues raised as quickly as possible for example a broken washing machine door handle was reported, this was quickly rectified by Tanya and various options of repair were given to usWe have also had very positive customer service from George and Haruka with previous tenants
Happy · 30 March 2022
Agent replied · 15 June 2024
Thanks very much for sharing your five star rating here, it means alot. We're really pleased to hear you've had continued good service from our property management team, this highly positive feedback is really appreciated. - Emily, B&R
★★★★★ 5/5
GoogleHad a great experience working with Lily and Tanya. Professional and responsive. Highly recommend!
Ally · 15 July 2025
Agent replied · 12 November 2025
Hi Ally, it's great to hear you've had such a good service experience with our Kew lettings and property management teams. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotProfessional and reassuring
Recently, Shaun Tan helped me clean, repair and rent out my house which had been vacant for many years. He is very professional and careful, and provided me with great help.
子易 · 13 December 2024
Agent replied · 24 December 2024
Thanks very much for your highly positive feedback for the services we've provided. We're glad Shaun was able to guide you with regards getting the property ready for letting and we're pleased to know you've found the service professional and helpful. Thanks for your custom.- Emily, B&R
★★★★★ 1/5
TrustpilotThey dont return the deposits
We were renting a flat 4 years and i must admit we had no significant issues with them. Checked out on the 13/12/2019 and they wont get back to us regarding the return of the deposit. We payed all the bills, inventory was fine and they just ignore us when we ask them about the return of the deposit.I have lost count of how many times we tried to contact them. This is crazy. They dont bother to reply to me..
Bill · 8 January 2020
Agent replied · 15 June 2024
Hi Bill, sorry to see this review here as our systems doesn't show that we have received any complaint. Can you please email me at info@benhams.com with the property address and your full name and I will investigate this for you. Deposits can take up to 28 days to return, making allowances for any deductions to be agreed and for the landlord to sign the release forms. We also had Christmas in the way but I am sure your deposit has not been forgotten. Please do email me. Kind regards, Emily Taylor, B&R
★★★★★ 4/5
TrustpilotOccasional hiccup while dealing with the property manager for my area
(Edit from a 1-star rage-review) I had an isolated unpleasant experience with them, asking for a series of repairs at my rent place and not receiving a reply for my request for more than a month, but I have been assured by their Customer Services that this is an isolated incident and that normally they take their customers very seriously. Someone took up my case and has shown legitimate interest in the situation.Other than that I would describe the experience as relatively good, I've been their customer for 2 years and I am otherwise happy with their services.
Customer · 19 December 2019
Agent replied · 15 June 2024
Hi G, I am really sorry for the initial confusion at our end and I am glad we were able to resolve this for you satisfactorily. I have given your helpful feedback concerning our complaints process to the relevant teams so we can action any improvements. Wish you well with your ongoing tenancy. Kind regards, Tracy, B&R
★★★★★ 1/5
GoogleI would not recommend this agent . I was trying to rent a property in a rush, and they don’t really care what my situation was . After paying the deposit, they said my document was not sufficient and asked me to provide loads of documents .It took them 10 days to make a decision not renting to me ,after providing all they asked. I could understand it was the landlord’s decision, but they were like asking for little things each day and I have to chase the reference company and the agent again and again. So I ended up giving up other properties opportunities and moving part of my furnitures to the storage and start searching all over again.
Letian · 26 August 2019
Agent replied · 24 August 2024
Hi Letian, it is really disappointing to see a 1 star rating here as we did our best to help you. We explained to you that we use a professional referencing company for all applicants and remain impartial in such matters. The landlord looks at the refencing feedback and makes a decision themselves as to whether to go ahead or not and allow the applicant to rent the property - not us. We hope you will reconsider changing your review as it is a bit unfair to blame us for something completely outside of our control. Kind regards, Emily Taylor B&R
★★★★★ 5/5
GoogleI had a great experience working with Lily at Benham and Reeves. She was incredibly professional, yet also friendly and approachable throughout the entire process. Highly recommend her services!
Oliver · 17 December 2024
Agent replied · 24 December 2024
Hi Oliver, thanks for your lovely feedback and five star rating. We are pleased to hear Lily has made your Lettings service experience a good one. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleLily was very helpful . She is quiet responsive and professional and always available if you have any queries. She is star ⭐️
Bahareh · 26 October 2021
Agent replied · 25 October 2024
Thank you Bahareh, we really appreciate this lovely feedback which Lily and the Kew Bridge lettings team were really pleased to see.
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotExcellent service
Benham & Reeves has been doing an excellent service in managing our properties for almost a decade.They are very professional in their approach and till date we have been having a pleasant experience.Kudos to them.
GIRIS · 12 September 2024
Agent replied · 23 October 2024
Hi GIRIS, we are very appreciative of your custom and for sharing your kind feedback and five star rating here. Thank you for trusting us as your professional London Estate Agent. We value your trust in us.- Ruth, B&R
★★★★★ 5/5
TrustpilotN & T Grossi, Benham& Reeves, Beaufort Park
25 Nov 23: just sold my flat in Beaufort Park. Live overseas. Nick & Thomas Grossi (and staff in office) did a superb job of getting it sold. Kept me in the loop, rapid response to queries, liaised with my solicitor and purchasers solicitor at all times. Faultless. Highly recommended
Ian · 25 November 2023
Agent replied · 15 June 2024
Hi Ian, we're pleased to hear you've found the property sales service from Nick and Tom "faultless". This is great to hear and makes us feel very satisfied knowing we are hitting our own high standards. We appreciate your custom.- Emily, B&R
★★★★★ 5/5
GoogleThe letting agency provides exceptional service. George at Benham and Reeves was very thorough throughout the application process. All considerations were taken into account when reviewing the properties. Great attention to detail was given when finalizing/prepping the flat for our arrival.
Would highly recommend for business professionals on a short visit, and individuals who want an "all-inclusive" living experience. Great amenities on-site, professional concierge, very secure and safe location with quick access to restaurants and transportation.
Tim · 25 August 2020
Agent replied · 24 August 2024
Thanks for your lovely feedback Tim, much appreciated by our Kew Bridge lettings team. best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleLily was very helpful . She is quiet responsive and professional and always available if you have any queries. She is star ⭐️
Bahareh · 25 August 2021
Agent replied · 24 August 2024
Thank you Bahareh, we really appreciate this lovely feedback which Lily and the Kew Bridge lettings team were really pleased to see.
best regards, Emily Taylor, B&R
★★★★★ 5/5
Trustpilotproperty manager Kayleigh
My property manager Kayleigh at Beaufort park is very professional and extremely helpful. I had a few annoyances at my flat when first moving in - she handled everything swiftly and kept me in the loop at all times. Her communication skills are fantastic. Very happy to have her as my property manager.
Sammy · 22 August 2023
Agent replied · 15 June 2024
Hi Sammy, thanks very much for sharing a five star rating here for the property management service you have received from Kayleigh, we appreciate it.- Emily, B&R
★★★★★ 5/5
TrustpilotThis is the best agent in the area
This is the best agent in the area. We have been landlords here for 10 years. They really take care about getting you high quality tenants not just anyone to get it rented quickly. Invaluable quality.
Olga · 7 August 2024
Agent replied · 23 August 2024
Hi Olga, we are really pleased to hear that as a long-term landlord with Benham and Reeves, you continue to receive a great service from our lettings and management teams. We will work hard to ensure that we continue to attract the best quality tenants for you. Thank you for your custom.- Emily, B&R
★★★★★ 5/5
GoogleSo fast and efficient
Thanks to Marc and a George for doing so much to get me in within 24 hours
Amazing
Guy · 25 August 2021
Agent replied · 24 August 2024
Thanks for rating us five stars Guy, its great to hear you were so happy with the service, its our pleasure to help.
kind regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotDinesh was really helpful and the…
Dinesh was really helpful and the communication was great throughout the entire process.
KG · 12 November 2022
Agent replied · 15 June 2024
Thank you very much for your five star rating. We're pleased to hear that you've had a great service experience from Dinesh in our SE London sales team. - Emily, B&R
★★★★★ 5/5
TrustpilotWe were satisfied with the service of…
We were satisfied with the service of Anne Benjamin for renewal of tenancy agreement in November. We were also happy with Rahim Velji who conducted a view of our apartment this March when we were in London. He was very helpful and professional when providing the service
Connie · 21 December 2023
Agent replied · 15 June 2024
Hi Connie, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
★★★★★ 5/5
TrustpilotSmooth process
Jomar is pretty nice.And he got Smooth process; good service; high efficiency
Haojin · 17 November 2022
Agent replied · 15 June 2024
Hi Haojin, thank you for telling us you've had such a great lettings experience with us, Jomar and our Canary Wharf branch are very pleased to hear this. Thank you for the five star rating too, it's appreciated.- Emily, B&R
★★★★★ 5/5
TrustpilotMoving out
Kayleigh Weston (MARLA) and Raj were helpful for arranging my checkout.
Rainbow · 21 December 2022
Agent replied · 15 June 2024
Thanks very much for sharing a five star rating here, Kayleigh in our property management team is very pleased to hear you've had a good service experience with us, this is encouraging feedback.- Emily, B&R
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