Every review we hold for the Brentford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBenham and Reeves Property Agents in…
Benham and Reeves Property Agents in London exceeded my expectations. Their team provided impeccable service, guiding me through the entire rental process with professionalism and expertise. Thanks to their efforts, I found my dream tenant for my unit.
Noel · 1 May 2024
Agent replied · 15 June 2024
Hi Noel, many thanks for your lovely feedback. We are thrilled to hear our lettings service exceeded your expectations and we found you the righ tenant for your rental property. We're really glad to know you've benefited from our expertise and appreciate your custom.- Ruth, B&R
★★★★★ 5/5
GooglePerfect agent, quick responses and super caring from landlords perspective!
Andy · 15 June 2025
Agent replied · 12 November 2025
Hi Andy, we are thrilled to hear you call us a perfect agent and to know we are quick to respond and super caring. We are very glad to have you as a landlord and for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotPrompt and efficient service to matters relate to letting and tenancy
Prompt and efficient service for rental, dealing with mates affecting the tenants and flat that need rectification. Timely repairs and replacement of furnitures etc .
FOOK · 3 December 2024
Agent replied · 24 December 2024
Hi Fook Kow, many thanks for your kind feedback here, we're very pleased to hear you are finding the lettings and property management service prompt and efficient, thank you for your custom.- Ruth, B&R
★★★★★ 5/5
GoogleGreat experience, very efficient and professional. George has been extremely helpful throughout the entire process. Many thanks!PositiveResponsiveness, Quality, Professionalism
Beth · 25 August 2021
Agent replied · 24 August 2024
Thanks for your lovely feedback and five star rating, our Kew Bridge lettings team really appreciate it. Really great to hear you had such a positive experience throughout the process.
best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotBravo Abbas - and Thank You!
This rating relates to my experience and cooperation with Mr. Abbas Efir. Abbas takes care of my property issues as if they were his own. He proactively spots and resolves problems. His knowledge is thorough and help - invaluable. Thank you!
Olga · 13 February 2024
Agent replied · 15 June 2024
Thank you Olga, we are very appreciative of you recognising Abbas for his property management skills and knowledge. We know how important this is for landlords and tenants and are glad you are benefiting from his invaluable help. Thank you for your continued custom.- Emily, B&R
★★★★★ 5/5
TrustpilotHappy to recommend
I've been renting out my property through B&R more than 5 years now. They respond promptly to my emails and I've had no problems dealing with them. I've dealt with various staff and this time it was Abbas who assisted me. Thank you.
Fong · 26 May 2025
★★★★★ 5/5
Trustpilot"Thank you, Manager Claire De Vantier."
Thank you very much to my property manager, Claire De Vantier, for her thorough and professional assistance in handling my security deposit refund. I am very satisfied. Due to my limited English proficiency, I couldn't respond to her emails promptly, which caused inconvenience. Please accept my apologies.
Consumer · 25 September 2023
Agent replied · 15 June 2024
Thank you for this lovely feedback regarding the service you've had from Claire in our property management team. We are glad everything is working well for you and we value your trust in our abilities as your agent.- Emily, B&R
★★★★★ 5/5
TrustpilotChris is very great!
Chris is very knowledgeable, helpful and really knows his stuff! Wouldn't hesitate to recommend to anyone.
HFW · 13 December 2021
Agent replied · 15 June 2024
Thanks very much for your service review, Chris was very pleased to hear you have benefitted from his 20+ years of property sales expertise. He is the 'go-to' for many of our Hampstead and Highgate clients so its great to know you have found his knowledge so helpful too. - Emily, B&R
★★★★★ 5/5
Trustpilotcustomer from oversea，thanks for Dele Lawal
As a customer from oversea，there were loads of difficulties to overcome. And I am really really thankful of Dele Lawal. Thanks for your help.
Youqian · 28 November 2024
Agent replied · 24 December 2024
Hi Yougian, we're very glad to hear you've felt well looked after by Dele and that you've been abe to benefit from his lettings expertise. We appreciate you taking the time to give feedback and for sharing a five star rating here, thank you.- Ruth, B&R
★★★★★ 5/5
TrustpilotDele Lawal from B & R has served with a…
Dele Lawal from B & R has served with a very professional service with the old tenant moving out and the new tenant moving in on the same day. This has given me very deep impression.
Jun · 5 May 2024
Agent replied · 15 June 2024
Hi Jun, so glad you have benefited from our good tenancy turn around which Dele has overseen for you. We are glad our lettings systems are working well for you and appreciate you leaving a five star rating here, thank you.-Ruth, B&R
★★★★★ 5/5
TrustpilotFrancesca Sapiano did a terrible job as…
Francesca Sapiano did a terrible job as a property manager. If you are going to deal with Benham and Reeves just make sure Francesca isn’t your property manage. My new property manager did a great job. 6 march 2024
Chris · 6 March 2024
Agent replied · 15 June 2024
Hi Chris, we appreciate your custom and listened to your concerns back at the time you mentioned to us and I can see we switched you to a different property manager which I hope is working well for you now.- Emily, B&R
★★★★★ 5/5
GoogleI have always found B&R to be most efficient and effective in the letting of my property. Most recently they alerted me that a tenancy was due to expire along with a 'recommended' monthly charge that I accepted and a new tenant was identified without a break.
John · 25 August 2023
Agent replied · 24 August 2024
Thank you John, we really appreciate your positive feedback about our lettings service here at Kew Bridge. We're glad our forethought worked out in your favour, securing a tenant fast with no void period. This also pleases us too.
- David M, B&R
★★★★★ 5/5
TrustpilotExemplary Service from Bentham & Reeves to manage…
We have used Bentham & Reeves to manage a flat we rent out for c15 years. The service we have received in this time has consistently been excellent whether finding tenants, suggesting pricing, dealing with repairs, financial information and statements - on all aspects of our relationship. The information flow has been exemplary with prompt action, feedback and a proactive approach.
RonaC · 11 April 2022
Agent replied · 15 June 2024
Thank you RonaC for sharing your five star rating here and telling us how happy you've been with our letting & property management service over the last 15 years. We are thrilled to hear you find the service so prompt & exemplary, we are all very encouraged by this. - David M, B&R
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service! Tanya and the team have alsways been friendly and very helpful
Elson · 31 March 2022
Agent replied · 15 June 2024
Thanks very much Elson, we really appreciate your positive feedback and five star rating here. Great to know Tanya is doing a good job with managing the property.- David M. B&R
★★★★★ 5/5
GoogleWe've had a really smooth experience with Benham and Reeves especially with our main contact, Elizabeth Robertshaw, who was very kind and responsive to all our questions.
Dana · 25 September 2024
Agent replied · 25 October 2024
Hi Dana, thank you for your positive feedback here, we're glad to hear you've had such good service from Elizabeth who is thrilled to see your five star rating here.
- Ruth, B&R
★★★★★ 5/5
Trustpilotamazing service...thanks to Brett
amazing service...thanks to Brett and his team for helping so much in accommodating our requests and moving us in so quickly
Margaret · 1 July 2020
Agent replied · 15 June 2024
Thank you Ms Tan, it was our pleasure helping you find your perfect home. We hope you enjoy your apartment and Kensington with all it has to offer. Kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleAs a tenant, Tanya has always been a pleasure to deal with. Over three years she has always been responsive, helpful, and polite and I'm grateful for all her efforts.
Richard · 25 July 2024
Agent replied · 24 August 2024
Thanks very much for sharing a five star rating here, we appreciate it.
-Ruth, B&R
★★★★★ 5/5
TrustpilotThomas at Beaufort Park has been…
Thomas at Beaufort Park has been amazing, he made my buying experience so easy, highly recommended !
Cody · 5 May 2021
Agent replied · 15 June 2024
Thank you Cody, we're really pleased to know we made your buying experience of a London property such a highly positive one. We wish you well with your new home.best regards, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotA good experience thanks to Tanya's approach
As a tenant, Tanya has always been a pleasure to deal with. Over three years she has always been responsive, helpful, and polite and I'm grateful for all her efforts.
Richard · 15 July 2024
Agent replied · 15 June 2024
Thanks for your highly positive feedback Richard and for sharing your five star rating here with the community. We are glad to hear our service is different to other agents, this is what we strive for so we are very pleased to hear this.- David M, B&R
★★★★★ 4/5
GoogleDelighted with the speed B&R went into action and sourced a new tenant. However, we were contacted by multiple strands from B&R and it was hard to work out where the various conversations with multiple prospects were at. It was not clear that one part of B&R knew about the activities of other parts so could present a unified voice on our options.
Jeremy · 25 August 2021
Agent replied · 24 August 2024
Thanks for your five star rating Jeremy and your lovely comments, this is a great encouragement to our Kew Bridge staff. Thanks again, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotReview - Service
I have been dealing with Kayleigh for a while now and she always delivers excellent service - she is thorough and actions all our requirements quickly
Glenn · 20 August 2024
Agent replied · 23 August 2024
Hi Glenn, thank you for your kind feedback about the property management service you've been having from Kayleigh, we are thrilled to hear everything is going well for you and appreciate your custom.- Ruth, B&R
★★★★★ 5/5
Trustpilotswift and professional tenant support
Rahim and Anne from B & R provided swift and professional service in renewing our tenancy, handling our queries and concerns promptly. We're so delighted to have them helping us
Vic · 31 May 2024
Agent replied · 15 June 2024
Hi Vic, we're thrilled to hear you've been delighted with the lettings experience and assistance provided by Rahim and Anne. It is a pleasure to be of service to you and we appreciate you sharing a five star rating here.- Ruth, B&R
★★★★★ 5/5
GoogleTanya and Lily are so supportive.
S · 16 May 2025
Agent replied · 16 April 2026
Hi Shinji, we're very glad to hear you are finding Lily and Tanya in our Kew lettings and property team supportive, and that you are benefiting from their collective expertise. Thanks for sharing a five star rating here.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThey are super helpful and cooperative
They are super helpful and cooperative, especially Kyle and Veronica.
Naif · 2 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
