Trusted Agent profile · Brent
★★★★★
1,177 reviews across 2 platforms
499 Kingsbury Road, Kingsbury, London, NW9 9ED, Brent, NW9 9ED
Winkworth's office in Brent, at 499 Kingsbury Road, is rated 4.2 out of 5 across 1,177 reviews on two platforms, including 311 Google reviews rated 4.9.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
1/5
TrustpilotVery rude agent
Very rude agent, i think their name is Maggie. Was very unhelpful and rude. My mother confirmed the viewing and provided her phone number but the agent failed to even call. Called later and belittled my mother while being snarky.
Good morning, We are sorry to hear that you have had a bad experience with Winkworth. I am afraid I cannot find you on our system. Please advise what office you booked the viewing with ?
5/5
TrustpilotDeborah did a great job with the…
Deborah did a great job with the photography for our property. She was professional, efficient and very easy to work with on the day, which made the whole process straightforward. The photos came out really well and captured the house beautifully, helping it present strongly when it went live online. We really appreciated the care taken and would happily recommend Winkworth’s photography service.
Thank you so much for taking the time to leave an excellent rating Jon. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotLauren Douglas (Winkworth Shorditch)…
Lauren Douglas (Winkworth Shorditch) has helped me find tenants twice. On both occasions, she's found me multiple high-quality tenants very quickly. On both occasions, I've been delighted with the support she's provided. Her local knowledge and understanding of the ever-changing regulations governing the market are unequalled. I'll certainly be using Lauren Douglas again.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, Lauren is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotExcellent Agents
I have worked with many estate agents on buying and selling properties. I also used to work in the commercial property sector. In selling this property I have been very impressed by the advice and service given by Winkworths but notably by Lewis. We have been informed and regularly updated (without chasing or prompting). Lewis has been proactive throughout to ensure that our sale was made quickly and efficiently. I highly recommend Lewis and Winkworth.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotIf you want the best agent, try Nicole!
I wish to extend my utmost appreciation for the outstanding service provided by Nicole during my home purchase. Throughout this intricate process, Nicole has been an invaluable source of expert guidance and support. Whether you are buying, selling or renting a home, her professionalism, unwavering dedication, and commitment to delivering exceptional service are commendable. Nicole's ability to establish a personal connection and genuinely understand clients' needs is truly remarkable. She is a genuine asset to your agency, exemplifying the qualities of a top-tier agent. I would wholeheartedly recommend her. Once again Nicole, thank you!
Thank you so much for your kind words, Sophia. We really appreciate you taking the time out to share your experience with us, and we agree, Nicole is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotI am extremely disappointed with the…
I am extremely disappointed with the service provided by this agency. It has now been over a month since I moved out of the property, and I have still received no clear response regarding the return of my deposit. Despite repeated attempts to obtain an update, communication has been poor and unhelpful. The most concerning aspect is that the agency’s advice has simply been to hire a solicitor in the hope that this might put pressure on the landlord. Rather than actively assisting in resolving the issue, they appear to have shifted the responsibility and cost onto the tenant. A letting agency should act professionally, communicate effectively, and help facilitate a fair and timely resolution of deposit matters. Unfortunately, this has not been my experience. I would advise prospective tenants to think carefully before using this agency.
5/5
GoogleI would like to thank Gurpreet for re-letting of our rented property very promptly and easily. I found that all relevant documentation were put together in a single email very handy and useful. Gurpreet answered all questions and ensured re-let process was completed on time. Thank you Gurpreet and will be happy to work with you again in the future.
Dear Vishad Shah, Thank you for your fantastic 5-star review! We’re delighted to hear that Gurpreet provided you with prompt and efficient service during the re-letting of your property. We strive to make the process as smooth as possible, and it’s great to know that the consolidated documentation was helpful. We appreciate your kind words and look forward to working with you again in the future!
5/5
GoogleShilpa was very efficient, knowledgeable and went the extra mile for us when we were selling our property. She spotted an issue that could have proved problematic for a mortgage valuation, informed us of it and then advised how she would arrange for it to be sorted, which involved extra work for her. I would definitely use her services again.
Dear Claire, Thank you for your fantastic 5-star review! We’re thrilled to hear that Shilpa's efficiency and attention to detail made a positive impact during the sale of your property. Her commitment to going the extra mile is truly commendable, and we're glad she could help you navigate potential issues. We appreciate your trust and look forward to working with you again in the future.
5/5
GoogleDipen was very helpful and explained everything in simple manner, he is very kind and also the other colleagues Ravi and Nishi were very helpful. There is always a warm welcome when visiting their office. It was a very pleasant experience of renting the flat they made it very easy for us an elderly couple Many Thanks 🙏 …
Dear Dhiren Kumar, Thank you for your kind 5-star review. We’re thrilled that Dipen, along with Ravi and Nishi, were able to assist you so effectively. It’s wonderful to hear that you felt warmly welcomed during your visits and that the process of renting the flat was made easy for you. We’re so pleased to have been part of your experience and look forward to continuing to provide the same level of service.
5/5
TrustpilotAaron was an amazing help
Aaron was an amazing help. As soon as I spoke with him regarding re renting my flat he put me on the right 'track' in regards to everything I needed to do or not to do. The previous tenants left the flat in a real mess and Aaron recommended certain businesses that dealt with many of my concerns ie getting rid of rubbish, where to get an EPC from etc. As soon as the flat was ready to go on the market Aaron was able to muster up fifteen applicants whilst weedling out a few that weren't quite right for my flat. He got me an immediate offer which was a little more than expected which was great. Overall I had a great experience with Winkworth, would definitely use them again and recommend them to anyone that would like to rent out their property.
Thank you so much for your kind words, Juliet. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
2/5
TrustpilotPoor. Data protection ignored, no-show for viewing appointment.
Very friendly contact via email with Abbie Greisman. My explicit request not to use my data for any marketing purposes was simply ignored though. We send agreed on a date for a viewing, for which I received an appointment reminder on 13/07. But nobody showed up at the property, and the error wasn't even acknowledged; Abbie referred to a much earlier email exchange from 09/07 though, suggesting that it was all our fault. Poor.
5/5
TrustpilotA Lettings agent who gives good advice & listens
Ben at Winkworths Clapham gave me good advice from his valuation visit through to finding me a tenant within 2 weeks of going on the market. I achieved close to the rental value advertised in a competitive market & the process was stress free because he listened to my requirements.
We’re delighted to hear you had a 5-star experience at Winkworth Clapham, Monique. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.
5/5
TrustpilotI cannot recommend Aaron and his team…
I cannot recommend Aaron and his team highly enough - they are first rate, professional, knowledgeable and dependable. Any issues were ironed out quickly and Aaron went above and beyond to find a solution that left tenants, landlord and buyer happy. Aaron is extremely responsive, practical and a delight to deal with. I have dealt with other local agents over the years and Aaron is head and shoulders above the rest. He knows the market inside out and I wouldn't hesitate in renting my property with his team again.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
GoogleWow! The sale of our house became very complicated and with all the different parties involved and a really long chain there were many pieces to the puzzle. But they all fell into the right place thanks to Winkworths Kingsbury. Shilpa and her team handled the whole process with ease and professionalism. It doesn't take much of an online detective to see these guys are the best at what they do!
Thank you for your glowing feedback! We understand how intricate the sale process can become, especially with various parties involved and a lengthy chain. We're thrilled that our team, led by Shilpa, was able to navigate this complexity with ease and professionalism. Your recognition means the world to us. At Winkworth Kingsbury, ensuring a smooth and successful process for our clients is at the core of what we do. We appreciate your trust in us and thank you for highlighting our commitment to excellence!
5/5
TrustpilotRecently rented out my flat in Kensal…
Recently rented out my flat in Kensal Green with Winkworth Kensal Rise and am very happy with the service provided by Aaron Priscott and his team, from the initial consultation through to the tenants moving in. They are extremely professional and have a great knowledge of the market. They were able to get over the asking price (which I was definitely sceptical of), and provided me assistance with preparing the flat for renting as required. I would definitely use them again and recommend them to anyone.
Thank you so much for your kind words, Sophie. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
GoogleShilpa and her team came to our rescue when our house sale via an online agency collapsed. We were in a chain facing the possibility of not only losing the property that we wanted to buy, but also letting our seller down with their ongoing purchase. Shilpa swept in, thinking right out of the box and immediately started to introduce buyers from their books whilst working on marketing to a wider audience. I never dreamt that we would have so many viewers in our house - at the same time! We received multiple offers within days of Winkworth taking over and have happily relocated. There is no doubt that Shilpa works for her client - the seller!. She kept in touch throughout the process, keeping us informed and stepping in to help with issues, even out of business hours. It was like having a best friend to turn to. We are beyond impressed and would recommend Winkworth's Shilpa to anyone who is serious about selling their house. What on earth were we doing messing about with an online agency? Thank you Shilpa and team for making our dream come true.
1/5
TrustpilotExtremely Disappointing Service
My experience with Winkworth Fulham has been deeply disappointing. Shortly after moving into a property in mid-October, I discovered that construction noise from the ground floor was unbearable, making it impossible to study or rest. This construction, as confirmed by workers, had started months earlier, yet this critical information was never disclosed to us before signing the tenancy agreement.When I raised this issue, Winkworth not only denied knowledge of the construction but also showed no intention of helping resolve the matter. At a meeting I attended, I was faced with three representatives who seemed solely focused on defending the company’s interests rather than addressing my concerns. The lack of empathy, understanding, and professionalism in handling this situation has been shocking.I cannot recommend Winkworth based on this experience. Transparency and support for tenants are basic expectations, and unfortunately, Winkworth failed on both counts.
5/5
TrustpilotReece and Tim of Winkworths Woking have…
Reece and Tim of Winkworths Woking have been amazing, I have been having problems with my solicitors on a property purchased through them. They have gone above and beyond for me and after 7 long months they have helped the situation along tremendously. I cannot recommend them highly enough, professional, friendly and above all proactive. Thank you so much
5/5
TrustpilotWinkworth Kensal Rise
I have been a client of Winkworth for many years. I am a landlord. Throughout the time I have been with them. I had no problems renting out my property and the standard of the tenants was always excellent, due to them being thoroughly checked and sourced.The Letting Department is staffed with super professional guys who will always be at the end of the phone for help and advice.A particular shout out to Aaron Priscott, now Letting Director. and Frazer Cook. Thank you guys.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleWe recently purchased a property through Winkworth Kingsbury and received outstanding, professional service from Jay Bavisha and his team. Jay was exceptional in his communication with us and in addressing all our queries, providing prompt and clear responses throughout the process. He maintained constant communication with both parties’ solicitors, which significantly helped minimize delays in the purchase. I would highly recommend Winkworth Kingsbury for their excellent level of service and would not hesitate to use their services again in the future.
5/5
GoogleSince Winkworth have taken over the management of the property we are renting they have handled the issues we have had swiftly and efficiently, both minor and major issues. Kirtesh is our point of contact and always responds quickly. Work is carried out within a day or so. It’s nice having piece of mind that some is on hand to attend to any problems.
Dear Lee Dawson, Thank you for your wonderful review! We greatly appreciate your feedback and are delighted to hear about your positive experience since Winkworth took over the management of the property you are renting. Providing swift and efficient resolution to issues, whether minor or major, is always our priority, and we're thrilled that Kirtesh has been able to assist you promptly. Your satisfaction and peace of mind are important to us, and we're grateful for your recognition of our efforts. If you ever need assistance or have any questions in the future, please don't hesitate to reach out.
5/5
TrustpilotBuy a house from Thomas Syms
I was a first time buyer and a little apprehensive about buying a property. My agent, Thomas Syms, really understood what I was looking for very quickly and was able to suggest some suitable properties. He was also able to suggest some really good properties that were not what I thought I would like but were actually a very pleasant surprise! He has been encouraging and supportive throughout the long process and I was able to complete yesterday. Thomas is approachable and calm and definitely knows his field.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleAm glad I chose Winkworth to buy our new property,thank you Swati for introducing us to the right person.Shilpa and Kevin had been supportive throughout the process and given us the right advice whenever we needed during our purchase.I would highly recommend them to anyone who is selling or buying a property.
Dear Nita Vagadia, Thank you for your wonderful 5-star review and for sharing your experience! We’re delighted to hear that Swati, Shilpa, and Kevin provided you with the support and advice you needed throughout your property purchase. Your kind words and recommendation mean a lot to us. We also appreciate the thoughtful inclusion of your photo! We look forward to assisting you again in the future.
5/5
TrustpilotThomas has been a superstar throughout the first-time buying process!
Thomas has been a great help throughout the process of myself and my partner buying our first home. He's been with us from the very beginning of the purchase process (initial viewing) all the way through to exchange and completion. As first time buyers we didn't really know what to expect from the process, but Thomas has always been on hand to help us (helping with arranging last minute viewings with the seller and guiding us through the entire process). Thomas has helped to make what could have been a very stressful process as smooth as possible, which we are both extremely grateful for. Thank you Thomas!
Thank you so much for your kind words, Amy. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
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