Every review we hold for the Brent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIv being using Winkworth as my letting agent for over 12 years from when they were AKA. Iv always nothing but 5 stars service and still use use them and have regular contact with Sam there. They work effectively in finding me new tenants when the time is required and are always making sure all contacts are renewed in a timely manner and all documentation for certs required by myself are requested in plenty of time e.gas certs ect and insurance.
Siobhan · 14 March 2024
Agent replied · 9 November 2024
Dear Siobhan Mcdonagh,
Thank you for your loyal support and wonderful review! We greatly appreciate your trust in Winkworth as your letting agent for over 12 years, and we're delighted to hear about your positive experience with our service, especially with Sam. Providing consistent 5-star service and ensuring all aspects of your letting needs are taken care of is always our priority. We're glad that we've been effective in finding you new tenants and managing all documentation and certifications in a timely manner. Your satisfaction means a lot to us, and we're grateful for your continued partnership and support. If you ever need assistance or have any questions in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleWinkworth Kingsbury have been my letting agents for over 8 years, since before they were Winkworth, it the transition didn't stop their amazing customer services. The team are excellent, their attention to detail is amazing and they have done everything in their power to make my life as a landlord as easy as possible.
The entire team, from Gurpreet, to Sam, from Swati to Kirtesh have always given me the best advice and have looked after me all these years. I have happily recommended them to my family members who are also extremely happy.
Professional, knowledgeable and trustworthy are what the Kingsbury team are.
Zunaid · 14 March 2024
Agent replied · 9 November 2024
Dear Zunaid Rahman,
Thank you for your loyal support and glowing review! We greatly appreciate your feedback and are thrilled to hear about your positive experience with Winkworth Kingsbury over the past 8 years. Providing excellent customer service and making your life as a landlord as easy as possible is always our goal, and we're delighted that our team, including Gurpreet, Sam, Swati, and Kirtesh, have been able to assist you effectively. Your recommendation and satisfaction mean a lot to us, and we're grateful for your continued support. If you ever need assistance or have any questions in the future, please don't hesitate to reach out.
★★★★★ 1/5
TrustpilotPlease avoid them. Reclaiming our deposit has become a lengthy and arduous process
Unfortunately, our experience with Winkworth has been so disappointing that I must give a 1-star rating, though I wish there was an option for zero stars. They have repeatedly made false statements to unfairly extract money from tenant. Even damage noted in their own move-in inventory report from last year is now being used against us to justify charges. It's disheartening to witness their prioritization of profit over fairness. When confronted, they suggest disputing through "my deposit scheme," only to further inflate fees. Our cleaning fee surged from £140 to £336, and apart from maintenance fees were hiked for pre-existing damages. Despite returning the property in better condition, we were still charged professional cleaning fees for mold, dust, and dirt present upon move-in. They even colluded with their inventory company to exploit situations for financial gain, leaving us speechless. Additionally, we graciously accommodated potential tenant viewings three times in 10 days, only to have our privacy violated as individuals freely took photos and rifled through our belongings without consent. This experience has left us profoundly disappointed and hesitant to engage with Winkworth in the future.
W · 22 February 2024
Agent replied · 23 November 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
TrustpilotGreat team!
Aaron, Shaun and the team at Winkworth worked to hard to find our family the perfect short term rental solution. They were responsive, helpful and genuinely cared about meeting our needs. Thanks team for making what could have been a very stressful time, as smooth and easy as possible!
Jodie · 11 November 2024
★★★★★ 1/5
TrustpilotWorst Ever
My experience with Winkworth was a masterclass in chaos and incompetence. A real circus is even better them. Not only did they turn a blind eye to broken properties, but they also seemed to have a PhD in denial and deception. They don't even have the decency to possess basic moral standards. I bet Winkworth does not care their branding or reputation, basic thing for a business. Their idea of 'professional cleaning' was a joke - the place was dirtier than a pigsty, with mold, spiders the size of small cars, and no sign of any supposed cleaning crew. And don't even get me started on their response time - it's like they only sprang into action when I threatened to pack my bags.During checkout, they pulled out all the stops with their wild accusations, conveniently forgetting that the damages were already there when I moved in. But oh no, let's blame the tenant instead!And as if dealing with Winkworth wasn't enough, their partner in crime, ACT Property, was just as useless. It's like they were in cahoots, caring more about squeezing every penny out of me than addressing my legitimate concerns.Privacy? What privacy? They had no qualms about waltzing into my home uninvited, rearranging things like they owned the place. And to top it all off, they even decided to whip up a meal in my kitchen without so much as a 'by your leave.' They took away my letters too.Getting my deposit back was a whole saga, thanks to their fault-finding frenzy. But hey, at least I've inadvertently become their biggest promoter in my community (whatsapp, X, facebook, signal, neighbours) about Winkworth. The way word spreads, it's like a snowball effect! I am so excited!
Tong · 19 February 2024
Agent replied · 23 November 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
★★★★★ 5/5
GoogleIt's a wonderful agency to work with they go extra mile to make sure they support their tenants. Also I want to mention Nisha was nothing but a wonderful support during tenancy renewal. Thanks so much.
Inese · 10 November 2023
Agent replied · 9 November 2024
Thank you for sharing your positive experience with our agency and highlighting Nishi's excellent support during your tenancy renewal, Inese! We're delighted to hear that you found our service wonderful and that Nishi made a difference. If you have any more feedback or if there's anything else we can do to assist you, please don't hesitate to reach out. Your satisfaction is our priority. Thanks for being a valued tenant!
★★★★★ 5/5
GoogleI recently purchased an investment property from Winkworth in Kingsbury. Nishi, Shilpa and Kevin were absolutely amazing in my dealings with them. From my first contact with them, when making the offer until the day I picked up the keys for my new property, they were super responsive and great with communication throughout the whole process. Nishi even went beyond her duties by helping me find tenants immediately upon completion. Can't thank you all enough for the service you provided me. Thank you :o)
Sanjay · 10 November 2022
★★★★★ 5/5
TrustpilotSelling made easier
Very good advice when selling my late sister flat and traveling from Warwickshire to complete the sale was made easier by a lot of help
Shirley · 23 January 2026
Agent replied · 21 March 2026
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleI recently had the opportunity to meet Kirtesh Shah who came to check on my rent property, and I couldn't be more impressed with his professionalism and expertise. From the moment he arrived, he demonstrated a thorough understanding of the rental market and provided valuable insights about my property.
His punctuality was commendable, arriving right on time and prepared for the inspection. During the visit, he carefully assessed the condition of the house, taking note of any necessary maintenance and ensuring everything was in order. His attention to detail was impressive, and he communicated his findings clearly, which made it easy for me to understand what needed to be addressed.
What stood out the most was his approachable and friendly demeanor. He took the time to answer all my questions.
Overall, my experience with this house agent was exceptional. His combination of knowledge, professionalism, and personable approach made the property check a smooth and positive experience. I highly recommend his services to anyone looking for an agent who truly goes above and beyond.
Iulia · 8 June 2025
★★★★★ 5/5
GoogleWe had a very professional, attentive and friendly service from Winkworth representative - Mrs Bathija. It was a very reassuring and comforting experience from first viewing the property right through to completion. Our heartfelt thanks.
Vipul · 11 July 2026
★★★★★ 5/5
TrustpilotI have just re let my apartment
I have just re let my apartment through the Kensal Rise Office who have been managing my property for 2 years. Aaron and his team were fantastic and managed a turnaround in record time resulting no loss of rental revenues. The process was extremely efficient and very re assuring. They went above and beyond my expectations. Totally recommend.
Alison · 29 March 2021
Agent replied · 23 November 2024
Afternoon Alison. Thank you so much for sharing your positive experience with Winkworth Kensal Rise. All of the Winkworth offices are independently owned and operated and Aaron and his team are truly dedicated to providing the best service possible for their clients. It is excellent news that you felt they exceeded your expectations and are delighted that you would recommend Aaron and his team to other potential clients. Wishing you all the success with your property moving forward. Kind regards Winkworth Client Services
★★★★★ 5/5
TrustpilotGreat experience with Winkworth
We rented an apartment though Winkworth last month and the process could have not been any better. From coordinating the viewing to signing the contract and moving in, Aaron and his team have gone above and beyond. Would definitely recommend them if you are planning to rent/ buy around the area.
Lucas · 6 September 2024
★★★★★ 5/5
GoogleNishi was a great rental.Manager. She understood our requirement and explained all the technical details in the rental process. It was a smooth process for finding tenants. Thank you Nishi
Harish · 13 February 2024
Agent replied · 9 November 2024
Dear Harry,
Thank you for sharing your positive experience with Winkworth Kingsbury! We're delighted to hear that Nishi provided you with excellent rental management services. Understanding your requirements and explaining the technical details to ensure a smooth tenant-finding process is what we aim for.
We appreciate your kind words and thank you for choosing us. If you have any further needs or questions, feel free to reach out.
★★★★★ 4/5
GoogleAnand from Winkworth did an amazing good job with the media and virtual tour. He is also a pleasant individual to speak to.
Steph · 20 September 2026
★★★★★ 5/5
TrustpilotAs a landlord of two properties I have…
As a landlord of two properties I have been renting with through Winkworth for 8 years now. They have always provided me with a professional and reliable service. Aaron and the team are prepared to go above beyond to ensure a smooth service.
Katie · 3 March 2023
Agent replied · 23 November 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
★★★★★ 5/5
GoogleA fantastic job done by Shilpa and her team. Would definitely use them again.
Mahesh.
Mahesh · 26 October 2024
Agent replied · 9 November 2024
Dear Mahesh,
Thank you for your wonderful feedback! We’re thrilled that Shilpa and the team made such a positive impression and that you’re happy with the results. It’s great to hear you would use our services again, and we truly appreciate the kind gesture of including the picture.
We look forward to working with you again in the future.
★★★★★ 5/5
GoogleI had an issue with the boiler, requested support, and Kirtesh was knowledgeable and effective guiding me through possible fixes. The issue was solved quickly thanks to his actions and willingness to help.
Fernando · 10 November 2023
Agent replied · 9 November 2024
Thank you for your 5 star review. We appreciate you taking the time out to post the same. We are always here to support you and provide solutions on behalf of our landlords.
★★★★★ 5/5
GoogleReally pleased with the service provided by Winkworth Kingsbury in the sale of my property. The whole team worked tirelessly to assist in the preparation to market the property. From the initial contact with Nishi and Lauren and then the photos and 360 degree video by Garvey. The viewings managed by Kevin bringing the right customers to the property. To the finer details and final sale managed by Shilpa, who was exceptional in the task. I would highly recommend the Kingsbury team to assist in selling your property. They all helped answer any questions I had and assisted in resolving any issues. A great team to work with to get that sale achieved.
Kamran · 10 November 2023
Agent replied · 9 November 2024
Thank you Kamran for your wonderful review. We are always grateful for your custom and trust in us and we have enjoyed working with you.
★★★★★ 5/5
GoogleWords cannot express my gratitude for the 5-star service that the Winkworth team provided on the sale of our family home. From the initial meeting through to completion of the deal. They were always polite, professional and represented our interests with a level of care and attention to detail that went beyond what was promised. We were constantly updated on all matters throughout the transaction and their experience was invaluable in guiding us through the whole sales process which resulted with a successful conclusion. I would have no hesitation in using them again and to recommend their services. Special mention must go to Shilpa Bathija, who is the best residential agent I have ever had the pleasure of meeting. Her insight and knowledge was first class. My appreciation is also extended to Jay Bavisha, Nishi Shah and Kevin Patel who were all exemplary. A real team effort which is greatly appreciated. Thank you very much indeed.
Owain · 10 November 2023
Agent replied · 9 November 2024
Thank you, Owain
We are deeply touched by your generous words and are grateful for the trust you placed in Winkworth during the sale of your family home. Your experience from the initial meeting to the completion of the deal highlights the dedication and professionalism of our team.
We take great pride in going above and beyond for our clients, and your feedback affirms that commitment. Shilpa, Jay, Nishi, and Kevin are indeed exemplary members of our team, and we are thrilled to know that their combined efforts led to a successful conclusion.
If you ever need our services in the future or have any questions, please do not hesitate to reach out. Your recommendation means the world to us, and we are here to assist you.
Thank you once again for choosing Winkworth Kingsbury, and we look forward to serving you in the future.
★★★★★ 1/5
Trustpilotvery rude agent and poor behaviour
One of the agents at this firm has abused a member of our team because she had taken one day's leave. He then decided to leave a review of the whole firm making serious allegations about our firm.
Karen · 26 May 2026
★★★★★ 5/5
GoogleExcellent expert service on a very difficult and complex flat sale. Thanks especially to Shilpa.
M · 16 March 2026
Agent replied · 17 April 2026
A special thank you for recognising Shilpa, she will be delighted to hear your feedback. Transactions like these often require patience, experience and careful coordination, so we’re glad the team was able to guide the process to a … More
★★★★★ 5/5
TrustpilotProfessional and friendly
I rate Winkworth Kensal Rise very highly and have let my flat with the company for many years now, as I know I will be getting uncomplicated, efficient, fair and friendly service from a team of specialists. I find Director Aaron particularly helpful. They are great at finding trustworthy, respectful tenants and guiding me through the layers of paperwork.
KO · 1 December 2025
★★★★★ 5/5
TrustpilotThank you to winkworth team in Kingsbury
Thank you to winkworth team in Kingsbury for helping getting my new place! I would like personally like to thank Nishi Shah, she was very professional and made my transition easy and less stressful! Communication levels were 5* and everyone at Winkworth Kingsbury are kind and helpful. Thank you once again!
Zobia · 19 July 2024
★★★★★ 5/5
TrustpilotFantastic service from all the team
Over the past 13 years we have had a fantastic service from all the team at Winkworths in letting, managing and finally selling our property. They were consistently professional, efficient and knowledgeable and made the whole experience go smoothly. Thank you!
M · 27 April 2026
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