Trusted Agent profile · Brent

Winkworth Kingsbury reviews in Brent

4.2

★★★★★ Great

1,236 reviews across 2 platforms

499 Kingsbury Road, Kingsbury, London, NW9 9ED, Brent, NW9 9ED

Winkworth's office in Brent, at 499 Kingsbury Road, is rated 4.2 out of 5 across 1,236 reviews on two platforms, including 369 Google reviews rated 4.9.

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4.9 / 5

369

Reviews on Google

This office

Trustpilot logo

867

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Brent office, from every platform, shown as written. First names only.

5/5

Trustpilot

Absolutely first class - recommend without reservation

Absolutely first class. James Wilkinson was superb. Deep market knowledge, helped us achieve a great price on our property, provided great advice on what changes were/ were not worth making, great communication throughout and superb instincts around how we should proceed in difficult situations.

Andrew · 8 March 2022

Agent replied · 23 November 2024

Thank you so much for your kind words, Andrew. We really appreciate you taking the time out to share your experience with us, and we agree, James is truly a gem to have on our team!

5/5

Trustpilot

Aaron and the team

I have been using Winkworth as a letting agent for over 10 years and their expertise and knowledge is second to none. Aaron and the team at Winkworth are so reliable, friendly & brilliant that I would recommend them whole-heartedly. They know the dynamics of the market well, don't artificially inflate prices to draw you in but instead succeed in gaining the rents and valuations they suggest. This is rare to find and so look no further!

Tim · 10 January 2022

5/5

Trustpilot

We have just sold and bought through…

We have just sold and bought through the Kensal Rise office. Overall we had a great experience, we were trying to complete before the stamp duty relief, which became quite tight, however Gurdeep couldn't have worked harder on our behalf to get things done on time. He went above and beyond and was very nice to deal with... Having used a few estate aagents in the past, Gurdeep has been by far the best. Along with Stuart being very helpful through the process.

Mike · 7 July 2021

5/5

Trustpilot

First ever move and Winkworth were…

First ever move and Winkworth were amazing. Huge thank you to Andy and Neil in the Norwich office, kept me updated so helpful kind and professional. Once sold aftersales what can I say, dealt with Hannah and Hollie, both amazing but Hollie was so supportive, kind, friendly, kept me up to date constantly pushing it along and made me feel like I was the only one selling a house, nothing was too much trouble ,what an absolute credit to Winkworth . Thank you so much

Michelle · 28 June 2021

5/5

Trustpilot

Excellent Lettings agency

Excellent Lettings agency. From start to finish. Great customer service: easy to access and professional staff. Aaron as head of Lettings in Kensal Rise is extremely dynamic. He engages with the landlord from the start of the Lettings process to the end. He ensures the property is in a good condition and is ready for rent; he gives help and advice on how to improve things. He’s in touch on a weekly basis to feedback on how things are going and what viewers are reporting. Also very proactive managing the tenancy. I’m really very pleased and awed by the enthusiasm

Linda · 25 June 2021

5/5

Trustpilot

A massive thank you to Fabian in the…

A massive thank you to Fabian in the Kensal Rise office for helping me secure a flat in this difficult rental market. The process was swift and easy. Thanks so much for all your hard work. - Sophie

Sophie · 10 November 2022

Agent replied · 23 November 2024

Thank you so much for your kind words, Sophie. We really appreciate you taking the time out to share your experience with us, and we agree, Fabian is truly a gem to have on our team! We look forward to working with you again in the future!

1/5

Trustpilot

Toxic black mould not dealt with

Unfortunately I have had a bad experience as a tenant for nearly 3 years. There is a terrible case of toxic black mould in the property which has impacted my health and my children’s health. They have been reluctant to do anything about it- giving me advise such as “open the windows” and “keep the house at a constant temperature” it’s not acceptable considering they have a duty to provide safe living conditions, which they aren’t doing.

Sophia · 21 December 2021

5/5

Trustpilot

Fantastic experience!

Really pleased with Tom's service as a newbie first time buyer like me. He has been professional, efficient and very accommodating throughout the process. Viewing booked same day of initiation call, offer accepted within two hours of viewing, memorandum of sale 24 hours after acceptance of offer and 3 further viewings organised/ accommodated between offer acceptance and completion with no hesitancy even though he had a broken collar bone. Special mention to Esta too who went out of her way to keep the process moving and completed well within the stamp duty relief deadline! Thank you Tom and Esta, I'll definitely be recommending your services to my friends and family!

Sumeya · 10 June 2021

5/5

Trustpilot

Best estate agents in town! Dont waste time going with anyone else!

Estate agents have a reputation (usually very bad and justified) but Winkworth Kingsbury is a textbook example of how things should be done. Instead of canvassing homes with paper flyers or resorting to pushy underhand tactics to get your business they focus on getting things done.From the point of initial contact to official engagement, they are friendly, professional and genuinely care about client service. I could email them at 1am, walk into their office randomly and they would always make time.Kevin and Nishi were calm and patient in their approach. Shilpa (the bada$$ negotiator) steps in to take things through to the end thus creating the perfect mix for a successful sale.I went with someone else at first but ultimately that cost me a few months.

Arj · 7 June 2021

5/5

Trustpilot

Winkwork Kingsbury and the team there…

Winkwork Kingsbury and the team there led by Ajay Bhatija currently manage 2 rental properties for me. They provide simply outstanding service. Frankly I feel as though they care for my properties as if they are their own.Recently I had serious problems with a tenant whose behaviour was allegedly causing concerns to other occupants of the building. The property manager was sending me threatening messages. Ajay Bhatija and his team got to the bottom of the problem and brought about a positive and smooth resolution. I don’t know what I would do without Winkworth Kingsbury!

Binita · 10 May 2021

5/5

Trustpilot

I recently had the extreme pleasure of dealing with Mr Ajay Bathija from Winkworth Kingsbury

I recently had the extreme pleasure of dealing withMr Ajay Bathija from Winkworth Kingsbury, with regard to a lease on a property.The complications with the property and previous tenant would have led any person not to follow through with the transaction, however due to the involvement of Ajay we were able to see the finish line and not give up.Ajay was second to none with regard to his professionalism, he was instrumental throughout the entire process and I would have no doubt to recommend him for prospective clients!!

Hassan · 10 May 2021

5/5

Trustpilot

Both Ajay and Nishi have been…

Both Ajay and Nishi have been tremendous in their approach to the task of obtaining a good tenant when our Property was up for renting again . Ajay suggested repair work where it was needed , using common sense and saving monies as and when it was feasible . Nishi had worked tirelessly to ensure that the whole process went smoothly . This required discipline, constant effort and faith and confidence . Winkworth is a great company . Nishi has worked selflessly and is a ‘ live wire ‘ . This emanates from the leadership quality of Ajay who has also shown ample purity of thought , enthusiasm and equanimity. Excellent 10/10

Mahendra · 10 May 2021

5/5

Trustpilot

Winkworths Kingsbury

I have dealt with Winkworths Kingsbury for several years now and found their service uniformly superb. Ajay Bathija, its head, has done much more than what a real estate agent is required to do, advising me on the best investments or solutions to any problems. His team has been trained well by him and reflect the excellent ethos of the company. Currently Ajay is assisting me in a commercial property matter and is being the motive force for getting all other stakeholders to get a move on and not to waste time and (my) money. I would recommend Winkworths Kingsbury and Ajay for any property matter unreservedly.

Surendra · 8 May 2021

5/5

Trustpilot

Excellent A+ service - highly recommend

I received excellent service from Ajay Bathija and the team at Winkworth Kingsbury, in order to buy a property and rent it for many years (4 years so far and still continuing). The service has been A+, communication always transparent and clear, and very friendly staff members. They go well beyond what I expected, and have provided fantastic help and advice to ensure the sale initially went through, as well as guide me with recommendations along the way for relevant repairs and helpful information which has made the process very easy. I highly recommend.

Rajiv · 8 May 2021

1/5

Trustpilot

zero stars

shame! zero stars, their house smells sewage sewage everywhere! unhabitable!

Tracey · 4 March 2026

Agent replied · 27 May 2026

We’re sorry to hear about your experience, Tracey, and appreciate you taking the time to share your feedback. While we do not recognise some aspects of your review, we take all concerns seriously. Throughout the tenancy, any maintenance issues reported to us were addressed in line with standard procedures, and we made efforts to follow up where we did not receive a response. We have no record of the sewage issue mentioned, but we would always investigate matters of this nature if they are brought to our attention. In relation to the deposit, this is currently being handled through the Tenancy Deposit Scheme (TDS), an independent service which ensures a fair and impartial resolution for both parties. We would welcome the opportunity to discuss your concerns further and encourage you to contact the office directly so we can assist.

5/5

Google

Kevin Parmar, took us through the journey from beginning till the end of whole process. Explanation was crystal clear for each step required. We would mark Kevin 💯 and also the rest of the team. …

Mahesh · 4 December 2024

5/5

Google

Nishi was very helpful throughout the entire renting process. She was always available to answer any questions and was very responsive. I would definitely recommend this letting agency to anyone looking for a new place to live.

MARIA · 18 November 2024

1/5

Google

Clearly the reviews got a different version of Nishi then I got. Unhelpful, blunt and unnecessarily short which is rude.

Sarah · 11 August 2026

1/5

Trustpilot

Avoid

My initial valuation went really well - one of the directors came to see the flat and was extremely professional, friendly and knowledgeable. Aside from the excellent photography, this is the only positive thing I have to say about my experience with Winkworth. As soon as my sale was passed on to the office team, things went downhill. Viewings were held by different members of staff, there was no continuity, and on a couple of occasions it was clear staff had not even done basic research into the property (one called me up after a viewing to ask if we had recently renovated the flat - this information was included in the Rightmove description. We had done a complete refurb - a fact I think that prospective buyers would definitely want to know).Calls weren’t returned, communication between staff and from staff to myself was consistently poor. I didn’t feel like the main person in charge of my sale had a good grasp of the process and perhaps this was due to being new. My buyer felt the same and eventually we started emailing each other directly regarding the sale, as it was so much easier than dealing with Winkworth. I honestly felt like I wasted thousands of pounds and could’ve got the same result with purple bricks.

Rachel · 17 March 2021

5/5

Google

Thankyou to shilpa for her endless efforts with purchasing a property . Shilpa is very hard working and she will always keep her word if she say she will call she certainly will :-). I had a smooth transaction all because of shilpa , she is very good at her job . Keep up the good work here Shilpa and Thankyou for your extremely professional fantastic service .

Salma · 10 December 2022

1/5

Trustpilot

False information and messed up system

This company has automated viewing booking system from its website. They have the earliest time set as 9 in the morning and the opening time shown on their website is from 9 am as well. However, when I drop by for the viewing, there was nobody, and the auto message from their contact says they'd open from 9:30 only.

Sana · 7 August 2024

Agent replied · 23 November 2024

Good afternoon Sana,At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.Winkworth Client Relations

5/5

Trustpilot

Ahmed & Yasmin were great

We recently begun a tenancy with Winkworth and everything has gone super smoothly. I was previously living with friends before moving in with my partner and the difference in our experiences with securing a property was vast. We had no issues at all from start to finish and both Ahmed & Yasmin were helpful and clear with any of our questions and thoughts. Looking forward to having Winkworth as our agent for the future as if everything carries on as it has been up to now, they will be far better than any agency we've dealt with before.

Toby · 23 February 2021

5/5

Trustpilot

Highly recommend and so pleased we chose Winkworth

Just a note of excellent review for Winkworth Kensal Rise/Queens Park. Andy at Winkworth was fantastic with incredible hard work, commitment, expertise, and skills at keeping us sane, that we relied on so much during our rather challenging sale process. We were massively pleased that we had chosen these guys as our agent. From the initial meeting where manager Stewart was the only person who really took the time to consider the best pricing approach and strategy (out of 11 potential agents!), and then Andy being fantastic from start to finish, knowing just when to be patient and when to push. We felt in incredibly safe hands. Sincerely, thank you.

Anna · 19 February 2021

5/5

Google

I was a tenant at 14 Repton Road, which was let by Winkworth Kingsbury. I had a great experience working with Shilpa and her entire team. They were reliable and always available to provide assistance and answer my queries. They were extremely professional throughout, right from showing me the property to helping me lease it. I would highly recommend Winkworth Kingsbury. Thank you Winkworth Kingsbury for your assistance!

Jaiveer · 13 February 2024

Agent replied · 9 November 2024

Dear Jaiveer Chabria, We truly appreciate your kind words and the time you took to share your experience as a tenant at 14 Repton Road. It's fantastic to hear that you had a great experience working with Shilpa and our entire team at Winkworth Kingsbury. Ensuring reliability, professionalism, and being readily available to assist our tenants are key priorities for us. We're delighted to know that our efforts in showing the property and facilitating the leasing process were appreciated. Thank you for recommending Winkworth Kingsbury, and if you ever have any further queries or need assistance, please don't hesitate to reach out.

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