Marsh & Parsons Willesden Green reviews in Brent

★★★★★ 5/5

Trustpilot

Excellent communication and build good relationships

M&P have always demonstrated excellent communication and as a landlord have been with them for many years. Most recently, Jordann has been particularly efficient and listened to my wishes and wants, suggesting an appropriate way forward and taking prompt and agreed action. This is fundamental when maintaining positive relationships between tenant and landlord, especially if there is a small hiccup along the way, which inevitably there will be!

Lorraine · 15 January 2024

★★★★★ 1/5

Trustpilot

Avoid if you value your sanity

Whether those responsible for property management at this company are comically incompetent or inhumanly cruel is anybody's guess. They have absolutely no regard for their contractual responsibilities, their tenants' safety, nor the state of their clients' properties. If you're a landlord who values their property stay well clear. If you're a prospective tenant who enjoys basic amenities such as running water and working electricity, avoid Mars and Parson's like the plague.

Matt · 10 October 2025

★★★★★ 5/5

Trustpilot

Working with estate agent Debbie Lewis for my rental flat

I've liaised with Debbie Lewis for the past five years and have only had a really good experience. Always quick to respond and with a thorough approach to anything that needs sorting in the flat.

Liz · 27 July 2026

★★★★★ 5/5

Google

Such an amazing estate agent, I want to thank the lettings team in organising many viewings for my search and passing on offers. Sohaib has been very knowledgeable and helpful in my search.

Paula · 16 April 2026

★★★★★ 5/5

Trustpilot

Responsive

Been a tenant for a few years now and the team is responsive and helpful in tackling any issues or queries - as well as open to feedback. Charlie recently helped me with a leakage issue swiftly and has been friendly and helpful in communicating

Savan · 15 May 2026

★★★★★ 5/5

Trustpilot

Kyrsten went above and beyond to help.

Kyrsten went above and beyond to help me. I needed some urgent help for a legal matter and required relevant documents. Kyrsten not only found the appropriate files in no time, but also managed to find some versions that I imaged would not be available. Overall, extremely satisfied by how quickly and efficiently all of this was done.

Spyros · 3 July 2024

★★★★★ 5/5

Trustpilot

We’ve had a good experience with Marsh…

We’ve had a good experience with Marsh and Parsons. Thanks to Debbie Lewis for managing the property for us.

Sarah · 22 July 2026

★★★★★ 5/5

Trustpilot

I rent my flat out with Marsh and…

I rent my flat out with Marsh and Parsons and they are so professional to deal with. They give a very good service which is a real peace of mind.

Jez · 21 August 2026

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa, outstanding M&P Manager

Elisabeth Ppasa is an outstanding property manager. We have worked with her both as landlords and tenants. She is extremely professional, highly dedicated, always responsive and takes ownership of any issue that arises, no matter how complicated. In short, tenants and landlords alike can be confident they are in a safe pair of hands with her. A rare commodity in the property management space.

Tsegaye · 26 February 2024

★★★★★ 5/5

Trustpilot

Please to deal with

Special mention to Phoebe Negueroles - she is very quick to deal with any queries and questions we may have, and puts us as tenants at ease - which is all we could really ask for.For someone who asks a lot of questions, it's really lovely to have a managing agent that takes action.So thank you Phoebe, people like you give Marsh and Parsons its good name.

Charl · 19 December 2023

★★★★★ 5/5

Trustpilot

I have rented my property through Marsh…

I have rented my property through Marsh & Parsons for the last 3 years. I am especially happy with the property management team given that I live abroad. They respond to queries from my tenants and from my promptly and always provide detailed information about any issue. Big endorsement for the Hammersmith property management team, especially Kisha Quintas.

Natalia · 22 August 2025

★★★★★ 5/5

Trustpilot

Edward is very helpful and…

Edward is very helpful and warm-hearted. By the way, he is a very handsome young man as well.

Huiru · 22 July 2026

★★★★★ 5/5

Trustpilot

Ash Hutchings Review

Ash Hutchings from the Head Branch of M&P was super helpful in a Change of Occupancy process I was doing. There were many delays in the process for various different reasons and Ash made it his mission to keep the process moving quickly, understanding my frustrations and doing everything he could to make the situation as easy as it could be. Thanks so much Ash!

Jane · 23 January 2024

★★★★★ 5/5

Trustpilot

Giles Grainger - the property manager that you want!

Have been working with Giles Grainger on my rental property. Had plumbing issues for over a year and due to the multiple change of property managers, the issue fell into a blackhole and cost me money!! This all changed when Giles took over. He had laser focus on the issue, prioritised the matter and got the problem fixed. This is what you need from a property manager - THANK YOU Giles.

Kwokker · 20 March 2025

★★★★★ 5/5

Trustpilot

Ellie was amazing

Ellie was super super helpful and explained everything in a very ‘user friendly’ way. She was great to deal with and I couldn’t recommend her more. She was very calming and reassuring and advised me of all the options without trying to push me in to anything. I found her extremely honest & helpful. Eryk was also helpful.

Zsa · 4 June 2024

★★★★★ 5/5

Trustpilot

Thank you to our Property Manager

Thank you to our Property Manager, Abdullah Leghari, for his consistent care of our property, and consideration for our tenants. We have had many maintenance issues, due to other flats in the building. Dealing with the Building Management and Insurance Company was a slow and frustrating process. We would like to acknowledge Abdullah for his role in resolving these problems.

Karen · 19 April 2024

★★★★★ 5/5

Trustpilot

Best Property Manager!

From the first day we arrived at our apartment on the coldest day of the year and no heating, our Property Manager Abdullah Leghari has been fantastic in helping us. He’s professional, experienced, polite and ever ready to assist. No issue or question is too big or small for him to solve, and he’s a lightning fast ninja in his replies. Thanks, Abdullah!

SU · 15 February 2024

★★★★★ 5/5

Google

Ehimen has been very attentive and quick in helping me find a 2 bedroom property

DanzzHD · 24 November 2025

★★★★★ 5/5

Google

Ehimen was great to work with! Super helpful, responsive, and made everything easy. Highly recommend!

LP · 24 November 2025

★★★★★ 5/5

Trustpilot

Sabina was extremely helpful and…

Sabina was extremely helpful and efficient in assisting my flatmates and I making the end of tenancy process as smooth and possible. She replied to all our queries promply and professionally and also provided a quote for the end-of-tenecy professional cleaning and arranged it for us.

Lara · 28 November 2024

★★★★★ 1/5

Trustpilot

Misleading and try and catch you in a…

Misleading and try and catch you in a trap with a holding deposit, very unprofessional communication and as soon as a problem arise they stop answering once they have taken your money.

Bill · 22 July 2026

★★★★★ 5/5

Google

Sohaib really came through for me. He didn’t just find a good deal, he found something that completely blew the market price out of the water. On top of that, he was there from start to finish, checking in, explaining things, and making sure everything went exactly the way it should. Honestly, the level of service was on a different level. 11/10

Mohamed · 24 November 2025

★★★★★ 5/5

Trustpilot

Excellent Service Support

I had my gas certificate renewed. I just needed to give the go ahead and Debbie Lewis did the rest, including the ease of invoice settlement. And she did it with happy email interaction. These things all count to make us feel positive.

Jenny · 24 April 2026

★★★★★ 5/5

Trustpilot

Portfolio landlord

Edward has been particularly attentive since he's taken over as our point of contact at Marsh and Parsons. He helps with managing the maintenance across our portfolio and is always quick to respond. Thank you Edward, its a pleasure working with you!

Gemma · 19 December 2025