Marsh & Parsons Willesden Green reviews

★★★★★ 1/5

Trustpilot

Headquarters

My experience working in Hammersmith was extremely disappointing. The working conditions were poor, and the environment felt very toxic. One of the main issues was with management, particularly Emily, who often appeared disengaged and would spend time on her phone instead of supporting the team. Unfortunately, senior management did not address these concerns, even when they were aware of the situation and were nearby.

N/A · 18 September 2026

★★★★★ 5/5

Trustpilot

Great service from team manager

Me and my partner have been tenants in a Marsh & Parsons managed property since October 2025. We’ve been dealing with Debbie Lewis in regards to property maintenance over the course of this time. Debbie has been incredibly helpful, kind and conscientious in dealing with our queries, she also gets things done incredibly quickly. We’ve had a nice time with marsh & parsons and can’t recommend working with Debbie enough :)

Bev · 3 August 2026

★★★★★ 5/5

Trustpilot

All good!

The Marsh & Parsons team, and the Conran group before them, have been great letting agents. Having moved to London for the first time three years ago, the move in process was quick and easy, and since then communication has been respectful, simple, and on the rare occasion that the property had an issue, it was sorted quickly by the team. My thanks to Owain for his help as our property manager - and also ensuring the check out process has been simple. I’ve found that you’re left able to live comfortably in your property without constant hassle from the agent - which is not the case with other agencies! I have really appreciated the care and support from Owain and the M&P team.

Tom · 21 April 2026

★★★★★ 5/5

Trustpilot

Great experience

Marsh & Parsons is a great estate agency with a wonderful team. In particular, Edward Shikabwali is a fantastic property manager. Throughout my tenancy, he has always been available, resourceful and incredibly helpful. His support, alongside Max Davies, was particularly valuable when I first moved into my flat, as several issues needed to be addressed and resolved.

Jayne · 9 September 2026

★★★★★ 5/5

Trustpilot

Solutions and Actions

This is my 1st year with Conran/Marsh & Parsons Estate Agents. There were a few teething problems with notices and with the tenants. Owain Wilson was very attentive and patient with my concerns. This was very encouraging. Owain was happy to expedite matters and took action to ensure there were no further inconvenience and delays to all concerned. I thank him for his patients because the situation was becoming stressful. Owain has a very friendly hands on approach to managing and offering solutions along with his team. Thank you

Angela · 17 February 2026

★★★★★ 5/5

Trustpilot

Kudos to Stefani and her group!

All I know is that a staff - Stefani Sengelieva and the chain of those who attended to me, showed dedication, responsiveness and being prompt to my requests! Definitely she is a product of the management. Her prompt response and care goes a long way to me! Thank you all. All is fixed.

Olumide · 1 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Marsh & Parsons

Marsh & Parsons provide excellent service. Debbie Lewis is always quick to respond, communicates clearly, and is very helpful whenever we have an issue. She resolves things promptly and keeps us updated throughout. Really happy with the service and would highly recommend Debbie and Marsh & Parsons.

Tim · 21 August 2026

★★★★★ 5/5

Google

I had an amazing experience working with Ehiman! He’s a truly dedicated estate agent who genuinely cares about his clients and goes the extra mile to make sure you find the perfect home. He took the time to understand exactly what I was looking for and made the whole process smooth and stress-free. Ehiman’s professionalism, honesty, and attention to detail really stood out. You can tell he’s passionate about helping people, not just making a sale. I couldn’t recommend him highly enough, if you’re looking for someone who will put your best interests first, Ehiman is the person to go to!

Zodiac · 24 November 2025

★★★★★ 5/5

Trustpilot

Michael Stout has been really…

Michael Stout has been really effortless and efficient, he has handled everything I’ve needed so seamlessly, clearly and promptly. Also, his communication is superb! Emails, phone calls and getting information that I request and passing on has been so great. Thank you!

Customer · 21 August 2026

★★★★★ 5/5

Google

We recently sold our home through Marsh & Parsons and we had a great experience. They worked really hard (particularly Toby Patman) to bring people through the door in a stagnant market. We were impressed with the number of viewings we had, and we know a lot of them were mustered up by Toby from their mailing list. Once we had an offer Toby stayed on top of the selling process and was always available to answer questions and give good advice when needed. Throughout the experience we felt as though Toby was there to support and advocate for us which was reassuring and helpful. We would definitely use Marsh & Parsons again.

Richard · 15 October 2025

★★★★★ 5/5

Trustpilot

Edward has been amazing

Edward has been amazing , professional, easy to talk to and very helpful. When there is an issue he is quick to resolve it to the biggest standard with the highest utmost level of customer service thank you for your help .

M · 12 August 2026

★★★★★ 5/5

Google

Had a fantastic experience working with Sohaib while viewing rental properties. From the very beginning, he was professional, friendly, and incredibly knowledgeable about the local market. He listened carefully to what I was looking for and made sure every property he showed was a great match for my needs. What really stood out was his patience and honesty he never rushed me or pressured me, and he was always happy to answer questions and provide insights. It made the whole process feel smooth and stress-free. If you're looking for someone reliable, responsive, and genuinely helpful, I highly recommend Sohaib. He made what could have been a stressful process feel easy and enjoyable! Thank you once again sobaib.

Ayoub · 8 October 2025

★★★★★ 5/5

Trustpilot

Debbie has been incredibly helpful in…

Debbie has been incredibly helpful in guiding me through the end-of-tenancy process. She provided all the information I requested in a timely manner and consistently delivered excellent customer service. Her kindness and clarity made the entire process much easier, and I would highly recommend her as a point of contact at March & Parsons.

Marianna · 28 April 2026

★★★★★ 5/5

Trustpilot

Great Service from Lucy

Lucy has been a dream of a Property Manager to have, any problems we had during our tenancy were dealt with promptly and any questions were answered thoroughly. We feel very lucky that we were assigned Lucy!

Tom · 19 August 2026

★★★★★ 5/5

Trustpilot

Tassos Joannou

Tassos has been incredibly helpful throughout our tenancy. He has always been quick to respond, efficient in arranging repair works, and proactive in making sure any concerns we raised were passed on to the right team and dealt with promptly. It’s been very reassuring to have someone so responsive and reliable to deal with.

LK · 21 April 2026

★★★★★ 5/5

Trustpilot

Best Estate Agents

The team at Greenwich are fantastic, they’ve helped me sell a house and have managed my rental property for nearly 10 years. They are also super helpful and friendly when you chat to them and have lots of insight. Debbie Lewis is a delight to work with and brilliant at managing landlords and tenants. I wouldn’t trust any other agency with my property.

Beth · 17 September 2026

★★★★★ 5/5

Trustpilot

5* service Everytime!

Owain Wilson is always incredibly helpful if we ever have an issue ever crops up and super efficient in getting it resolved. We have been tenants for 3 years now and couldn’t rate the experience higher!!

Amanda · 27 July 2026

★★★★★ 5/5

Trustpilot

Marsh and Parsons are

Marsh and Parsons are, the cut above the rest within their sector with a professional approach and proactive team. I would personally like to thank Miss Natalia Catana for all help, transition into my new home. See you on my next purchase or rental.

Jerome · 21 May 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is such a lovely person to…

Debbie Lewis is such a lovely person to deal with. I got quite frustrated during my renting and then since i moved in but Debbie has been always available to respond. Quick to respond and also being on top of all my issues to get it sorted

Customer · 24 April 2026

★★★★★ 5/5

Google

Ikneet was an absolute standout during my rental property search. From the very beginning, she really took the time to understand exactly what I was looking for and tailored the entire search to suit my requirements perfectly. Ikneet was always responsive, professional, and genuinely helpful, keeping me updated throughout and making what can usually be a stressful process feel smooth and straightforward. Her knowledge of the market and attention to detail made a real difference, and I always felt like I was in good hands. I’d definitely recommend Ikneet to anyone looking for a reliable and proactive letting agent who actually listens and delivers.

Ish · 16 April 2026

★★★★★ 5/5

Google

I recently purchased a property through Fabio at Marsh & Parsons in Willesden Green, and I couldn’t be happier with the experience. From start to finish, the entire process was seamless and completely faultless. Fabio was incredibly attentive, really taking the time to understand exactly what we were looking for. He went above and beyond to accommodate our needs and ensured everything progressed smoothly at every stage. His professionalism, responsiveness, and attention to detail truly set him apart. I would highly recommend this estate agent to anyone looking in the local area. Their knowledge of the market and commitment to excellent service made all the difference.

Barnesautos2 · 15 April 2026

★★★★★ 5/5

Google

I had an excellent experience working with Fabio Fersura at Marsh & Parsons and would highly recommend him. He was consistently professional, responsive, and clearly very knowledgeable about the market. I was under pressure to find a property quickly due to a relocation, and he acted immediately, putting forward a well-curated selection of properties that genuinely matched what I was looking for. Fabio stood out for his communication and attention to detail. He kept me fully updated throughout the process, was always easy to reach, and gave honest, balanced feedback during viewings, which helped me make decisions with confidence. He also managed the application process efficiently and handled small issues quickly behind the scenes, ensuring everything stayed on track without stress or delays. Overall, Fabio made what could have been a complicated move feel smooth and well-managed. I’m very happy with the property I secured and would not hesitate to recommend him to anyone looking to rent or buy through Marsh & Parsons.

Mat · 15 April 2026

★★★★★ 5/5

Trustpilot

Great Agency

Great Agency. They were very prompt with any questions or concerns I had. Special thanks to Anne Angus who was very helpful with our end of tenancy queries.

John · 27 August 2026

★★★★★ 5/5

Trustpilot

Using Marsh & Parsons as a tenant - good experience

We rented a flat in Greenwich through Marsh & Parsons for about 18 months. The service for the tenant has been very professional. The flat is in a period house conversion so there were inevitably a few things that needed upgrading or fixing during that time, as it is an older property. The Marsh & Parsons reporting system worked well and my contact there (Debbie Lewis) was great at keeping me updated and arranging for contractors to visit at convenient times. Happy to recommend. Jay and Monica

Jay · 30 July 2026