Trusted Agent profile · Brent
★★★★★
975 reviews across 2 platforms
291-295 Willesden Lane, London, NW2 5HY, Brent, NW2 5HY
Marsh & Parsons's office in Brent, at 291-295 Willesden Lane, is rated 4.2 out of 5 across 975 reviews on two platforms, including 176 Google reviews rated 4.8.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
GoogleMohammed was a great agent. Very responsive, booked us a viewing as soon as and working on our offer
Dear Hussain, Thank you for taking the time to leave a wonderful 5 star Google review. Mohammed will be thrilled to read your kind comments. Kind regards, Lesley
5/5
GoogleMax was outstanding, professional, responsive, and highly knowledgeable, he made the whole process smooth and stress-free. I’d highly recommend Max to anyone looking for first-class service.
5/5
TrustpilotThe M&P Team is Fantastic
The Marsh & Parsons team has been fantastic throughout my flat purchase journey. It definitely is a team, from the primary point of contact (shout out to Josh) to others who helped throughout the process (many thanks Mhari and Alice).
5/5
GoogleMarsh and Parsons have provided a great service to me. A special and specific thanks to Ebyan Noor who showed me a wide range of properties that met my criteria, quickly arranged second viewings and secured a property after I made an offer, she has maintained great communication throughout being responsive and answering my questions.
Dear Dilshad, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotLease renewal/negotiation
Ellie Hodkinson was professional, helpful and really added value to the whole renegotiation/lease renewal process. A great brand ambassador for Marsh and Parsons and delighted to have had her support and guidance during this period - especially as she did all the hard work with the discussions with the tenants and keeping me up to date and informed.
Dear James, Thank you for taking the time to leave a lovely review regarding Ellie. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat expertise
William was extremely helpful and prompt with his assistance today. Great to have his expertise - highly recommend!Roy is another member of staff who deserves recognition. He was extremely fundamental in securing another tenant for my flat. His attention to detail was excellent. I was extremely happy with his work and wouldn’t hesitate to recommend.
Dear Slaney, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDebbie Lewis…
I would like to appreciate Debbie Lewis for being so amazing and quick with her response.. Debbie has always helped us to resolve our queries and has done her best to get a solution as quick as possible....
Dear Ruhani, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotTor has been very helpful in helping me…
Tor has been very helpful in helping me to resolve an issue with a recent a memorandum. I would like to thank him for his prompt response to my queries and his clear explanation of how best to resolve the issue which demonstrated a good understanding of how the AST worked
Dear Nicholas, Thank you for taking the time to leave a lovely review regarding Tor. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI recently sold my flat with M&P Willesden Green, and Isaac and the whole team were a delight to work with, and highly professional from start to finish. Isaac was supportive and patient during a sometimes stressful and drawn-out process. He and the team took great care with the marketing of the flat and were communicative and friendly throughout. Would absolutely recommend.
5/5
TrustpilotLong-standing good service
I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.
Dear Joanna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
TrustpilotMarsh & Parsons Tennancy Management Team at Marsh &…
The Tennancy Management team at Marsh & Parsons have been very supportive during some difficulties i had with the current tennant. I would like to highlight Jordann Webb who was particularly helpful and always responded to queries promptly and clearly. Jordann went above and beyond to support my tennancy and is a credit to Marsh & Parsons.
Dear Terry, Thank you for taking the time to leave a lovely review regarding Jordann. Kind regards, Lesley, Customer Relations Team
5/5
GoogleMarsh and Parsons have been incredibly professional throughout our house search. Arati has been particularly helpful with any questions we have had. Thanks also to Charlotte and Ismahaan! We are very excited to moving in soon and cannot recommend their services enough.
Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley
5/5
TrustpilotThere was simply nothing to complain…
There was simply nothing to complain first they tried to sell and then we decided to rent out the flat, found a tenant in a very short time and so far rent was paid ;) Lots of things had to be done and they arranged everything for us. Good on emails and information.
Dear Ole, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI sold my property through M&P in Willesden Green and found them to be excellent. Isaac and the team were always available, made smart decisions, gave good advice and worked hard to bring people in. I recommend them very highly
Dear Matthew, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley.
5/5
TrustpilotDedication and prompted action.
Our property in Battersea has been managed by Marsh & Parsons over a year and our property manager is Abdullah Leghari. I'm pleased to provide feedback about our property manager, Abdullah. He has consistently demonstrated dedication to his work and has shown great efficiency in promptly resolving issues. His commitment to maintaining our property is commendable and greatly appreciated.
Dear Sara, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Abdullah, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI truly appreciate the time and thoughtfulness we received from Isaac, Ebyan and the team. My previous experience with other agents has been less than satisfactory. Marsh & Parsons has restored my faith in estate agents….1st class service. Isaac you said you could sell our house and you delivered….Thank you.
Dear Carmelita, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotMy experience with Marsh & Parsons has…
My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.
Dear Joseph, I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Hayley, Customer Relation
1/5
TrustpilotWorst estate agent ever!
Worst estate agent ever!I was a tenant at a property in London. M&P were only concerned with getting fees. Property is in a poor state. Regular issues with damp and mould which would go unfixed for months/years. At one point we were without hot water for 3 to 4 weeks.At one point, after telling them there was an issue with a leak in the bathroom they took months to do anything and only did because the fuse box was tripping as water had got into an electrical socket. If anything had been plugged in that could have ended very badly!!I felt we cared about looking after the property, but the estate agent didn’t. Not sure how aware the owner is, but property needs to be completely stripped back. Electrics, plumbing, roof, kitchen, bathroom etc etc need replacing. Plant roots are coming through walls. So all the pointing needs replacing. Estate agent is totally aware of all issues. I wonder if the landlord knows. If it were my property I would care!! The house must be devalued at least 200k below other houses in areas because it will take a lot to put right. If M&P had fixed things when we told them they wouldn’t have built up to a massive issue which they now are.Avoid as a tenant if you want an estate agent who will be responsive,Avoid as a landlord if you want to protect your investment.
Hi there, we are afraid that we cannot find your details or details of a complaint of this nature on our records, but if you have anything to discuss please do feel free to get in touch directly. Kind regards, Marsh & Parsons
5/5
TrustpilotNora was absolutely excellent
Nora was absolutely excellent: very quick and approachable. The 5 star is for her.However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.
Dear Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJasmine was incredibly helpful and…
Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative
Dear Matthew, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotIndia was attentive and knowledgeable when helping us find our forever home.
We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.
Dear Kaycee, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
5/5
TrustpilotGreat experience could not recommend more!!
My experience with Tenancy Manager Giles was really great. I was waiting for my tenant to pay rent and spoke with Giles who went above and beyond to chase the tenant and get everything resolved. He kept me in the loop the whole time and made me feel very secure in what was going on. Fab!!
Dear Emily, Thank you for your review, and mentioning your experience with Giles. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotMeilssa Polvan
Meilssa Polvan, an agent at Marsh and Parsons gave me good advice for saving money by saying to get my friend to move my stuff as opposed to hiring a removals company but she was expecting me to cover the void period of £250 for the landlord. Her justification for the latter is '£250 is not a lot of money'.Furthermore, Melissa Polvan was very pushy in getting me to sign the contract using manipulative means amongst other things were were distasteful.Stay well away from March and Parsons.
Hi Vishal, we are sorry that you are not happy with your experience. We would like to note that our tenants do not cover any costs outside of those stated in the contract, and refute your claim that you were asked to cover a void period unnecessarily. We pride ourselves on our customer service standards- if you had raised any concerns while renting the flat through us two years ago we would have been more than happy to address them. Kind regards, Marsh & Parsons
1/5
GoogleI recently had a very frustrating experience with this estate agent. I visited their office to book a property viewing, and everything seemed fine at first. However, when I arrived at the property at the scheduled time, no one was there. I waited and even called their office to check on the person I was supposed to meet. They assured me he was on his way, but after waiting another half hour with no sign of him, I had to leave. To make matters worse, they promised to organize another viewing, but no one ever got back to me. When I followed up with them myself, they casually informed me that the property was now under offer. This entire experience was unprofessional and a complete waste of my time. If you're considering working with this estate agent, be very cautious. Their communication and reliability leave much to be desired.
Dear Emad, I am concerned to read your comments and have passed them to the Director of our Wllesden Green office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Lesley
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