Marsh & Parsons Willesden Green reviews in Brent

★★★★★ 5/5

Google

I’m a property solicitor who worked with Lev Lassman on multiple transactions. Lev is very efficient, handles clients well (they always comment highly about him) and has an approachable and friendly manner. Lev always professional when dealing with solicitors and at the same time progresses transactions well while maintaining right communication balance.

Clover · 26 October 2023

★★★★★ 5/5

Google

I spoke with Lewis​​​​ Elliott at M&P willesden green and I must say that I had an excellent experience. He is so attentive and efficient. He answered all my questions and didn't make me feel like I was bothering him. And most letting agents do. So thank you Lewis for this experience.

GEM · 26 October 2023

★★★★★ 5/5

Trustpilot

Elizabeth has been very helpful

Elizabeth has been very helpful, kept us informed, done what we have asked. If we have asked a question she does not know the answer to she has been honest and said she would find out and has come back to us with the answer promptly

Bridget · 4 March 2024

★★★★★ 2/5

Trustpilot

Could have better manners

Got rescheduled a couple of times without any proper reason given, and there hasn’t been a single apology throughout, even though it always happened at the last minute.

Ha · 2 May 2026

★★★★★ 5/5

Trustpilot

To whom it may concern: Appreciation

To whom it may concern:Dear Sir or MadamI would like to thank Harry Bunn the Tenancy Manager for his patience andassistance in re- organizing an inspector to come to our rented flat at very short notice. It was extremely helpful to me and I was impressed by Harry’s help and attitude.Yours FaithfullyFinola Chatamra

FMP · 20 September 2023

★★★★★ 5/5

Trustpilot

I’ve had a great experience with Eryk…

I’ve had a great experience with Eryk at Marsh & Parsons. He helped me secure reliable tenants quickly and has managed communication smoothly throughout. Eryk is always responsive and clear, and he works efficiently between me and the tenants to ensure everything runs well. Highly recommend!

K · 22 June 2025

★★★★★ 5/5

Trustpilot

Professional, courteous and impressive.

I have been working with M&P for 9 years and my experience with the company is well above the expectations. Very professional people dealt with me in detail and very courteously. I am always impressed with their professionalism. All paperwork is flawless and they always answered my questions in detail and kindly. I have met many great people during my time with M&P, latest addition to my list is Charlotte, Claudia, Kellan and Baran Mehmet. I applaud you all.

Anne · 14 November 2024

★★★★★ 5/5

Trustpilot

A great property manager, hopefully for you too

This review is more so for our property manager, Elisabeth Ppasa, than for Marsh&Parsons, who like any other real state agency, probably has it's equal share of flaws and good practices.If you do get Elisabeth as your property manager, she is extremely reliable and responsive. If you do run into issues or have questions about your property, she will be extremely dilligent in addressing and solving them in what her ability and scope is concerned. We feel very reassured having her as our first point of contact.

Camilo · 23 October 2024

★★★★★ 1/5

Trustpilot

Traumatised Experience: Be Cautious

Whenever I walk past Marsh and Parsons on the street, I shudder inside. I moved into a rental property on October 1, 2023, and throughout the process, they lost my documentation twice and sent me two incorrect contracts to sign. As a result, I didn’t get the correct contract until one month before my move out date (July 2024). When I asked for a housing reference, they said they would only quote the one month.They refused to inspect the property before I moved in, and when I pushed back on the misquoted rental duration, they replied, "Really, we shouldn't be providing a reference at all given you sublet the property for 8 months without consent," despite having back-and-forth emails with them about the move-in since September 1, 2023, and paying rent on time every month. Even now, they are still harassing my ex-housemates and me, requesting we pay a cleaning fee that they initially said the landlord had agreed to cover (and we have email evidence of this).Honestly, my experience with this company has been traumatizing. No matter how glamorous or gorgeous a property may be, I would never deal with Marsh and Parsons again.

Erin · 18 October 2024

★★★★★ 1/5

Trustpilot

M&P rental service a disaster

Do not use M&P to let out your properties. I’ve used them for years and the service was ok until they developed a new co-coverage model where they have a team of people cover you instead of one person for each property. Absolutely awful experiences on properties I let through them under new model. Key information not communicated (delaying moving in date for tenant despite dated contract signed) and then being inundated with non-sensical emails from people relating to property issues they have no clue about. It’s so bad I am going to sever my relationship of 15 years with them. Whoever designed the pooled coverage model is a COMPLETE IDIOT as it does NOT work for landlords. I hope someone senior sees this review as the pooled model is a DISASTER for landlords

James · 9 October 2024

★★★★★ 5/5

Trustpilot

Helpful team and answered my questions…

Helpful team and answered my questions when needed

Matt · 8 September 2026

★★★★★ 5/5

Trustpilot

Great support

Edward was quick to respond to an urgent situation at the flat. He provided sound advice, took prompt action, maintained clear communications and saw the situation through to its completion. It was reassuring as a landlord to have Edward’s support - thank you!

Nicki · 28 March 2024

★★★★★ 2/5

Trustpilot

Warning! Not recommended for landlords or tenants!

Terrible response time for handling issues after moving in. The check-in process was a mess (they wanted to delay it, despite our movers stamping at the door!), the check-in cleaning was awfully poorly done and the windows and gutters were NOT cleaned as agreed upon. It’s been almost a MONTH and this is not resolved. The check-in clerk discovered mould all over the property, which is problematic for my husband with asthma and our young children. The realtors have not responded at all to our complaints about this. The only reason I do not give a 1 star is because they were very eager and proactive to have us sign and easy to deal with during the search process. After signing and paying the deposit, everything stopped. As a landlord, I would not want this company dealing with my house. They did not check the basics in the contract were lived up to, the property has dilapidated in their ”care”. Reports to the landlord were met with surprise ”I had no idea!” which is a very bad sign. Would NOT recommend to tenants OR landlords.

Happy · 2 October 2024

★★★★★ 5/5

Trustpilot

Debbie Lewis - Professional and Reliable Support

We have had a great experience with Debbie Lewis and entire Marsh & Parsons Team, who has been managing our property for the past few years.

Paras · 29 April 2026

★★★★★ 5/5

Google

We rented our house through M&P and Rachel and Gaia were great to work with…it was all done in 1 week, great rent and good tenant. Very happy with all the team in fact and would recommend using them for sure. Nick

Nick · 29 March 2024

★★★★★ 4/5

Trustpilot

Quick Action

I was in need of some quick data ,so as not to breach the 31st January income tax payment deadline.Although I left it late, Phoebe was upto the task, for which I am very grateful.I have found her to be always polite and prompt

Jim · 8 February 2024

★★★★★ 5/5

Trustpilot

Nara has helped oversee a change over…

Nara has helped oversee a change over of tenants along with all the administrative details of that. And made it seem effortless and easy. Good communication and attitude all round. Gets the job done - simple.

Mrs · 8 July 2024

★★★★★ 5/5

Trustpilot

I really rate M&P's property…

I really rate M&P's property management. Charlie Caine is extremely professional, efficient and easy to deal with. I own another property somewhere not served by M&P and it is a completely different story! I'd highly recommend them to any landlord wanting quality management that removes the stress from property ownership.

Olivia · 13 September 2023

★★★★★ 1/5

Trustpilot

Avoid Marsh & Parsons Lettings

They are a load of crooks. They recommended a tenant and gave her a glowing review but it turned out she was out of work and had just been evicted from her previous flat. She then got about a year in debt with us before we could get her evicted. The local branch were just interested in getting their new business commission at all costs. Then their dodgy solicitor would admit no liability and said he would fight it to the end, knowing that the general public do not have the finances to spend £1000s on solicitors and court hearings. Avoid Marsh and Parsons.

Trevor · 9 September 2024

★★★★★ 5/5

Trustpilot

Tor Ziegler-Evans was efficient

Tor Ziegler-Evans was efficient, understood what needed to be done and executed with aplomb! Thanks, we were happy with this renewal, which we negotiated September through October, not a specific date as the form is asking for below... all good, these things take time to be done right!

Kathleen · 28 October 2023

★★★★★ 5/5

Trustpilot

Support with move out

Michael was great to communicate with about moving out of my apartment. We had quite a few questions and requests, and he handled them swiftly.

Bella · 16 December 2025

★★★★★ 5/5

Trustpilot

The experience with Marsh and Parsons and Abdullah…

The experience with Marsh and Parsons is very good and especially the service from Abdullah is extraordinarily nice. He responded to my request very quickly and managed all the things in a very good order. Besides, he is very helpful and always put customer’s needs at the forefront.

Gong · 26 October 2023

★★★★★ 5/5

Trustpilot

Baran has been very helpful throughout…

Baran has been very helpful throughout our tenancy transfer. While we haven’t yet completed the process, I’ve found him to be very organised and proactive so far!

Aifric · 21 November 2024

★★★★★ 5/5

Trustpilot

Excellent property manager

I had to talk through variations of my tenancy agreement with my property manager, Giles Grainger. Giles was thorough, very helpful, and thoughtful. We talked through intricacies of the lease and figured out a plan for next steps. Thanks so much!

Charlie · 20 March 2024