5/5
TrustpilotZhengxiong
Quick response and caring service!
Agent replied · 23 December 2024
Dear Zhengxiong, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
Trusted Agent profile · Brent
Marsh & Parsons Willesden Green reviews in Brent
★★★★★
961 reviews across 2 platforms
291-295 Willesden Lane, London, NW2 5HY, Brent, NW2 5HY
Marsh & Parsons's office in Brent, at 291-295 Willesden Lane, is rated 4.2 out of 5 across 961 reviews on two platforms, including 176 Google reviews rated 4.8.
Reviews
Every review we hold for the Brent office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery fast and efficient response
Very fast efficient response
5/5
TrustpilotPrompt and cheerful response from…
Prompt and cheerful response from Sabina Parla at a time of great stress - much appreciated!
1/5
TrustpilotThe worst Estate agents
The worst Estate agents. Not only they lie to their applicants making false promises on behalf of their landlords so they can secure a tenancy- they DO NOT run thorough checks on their applicants resulting in them introducing sub lettors!!!!! Just as long as they get their commission.
1/5
TrustpilotThey are so lazy,useless they took 3…
They are so lazy,useless they took 3 weeks to repair some minor maintaince issues,never updating,never an inspection to see if everything going well in the property
Agent replied · 23 December 2024
Hi there, we are unable to find your details or details of a complaint of this nature on our records. If you do have anything you would like to discuss, please feel free to get in touch directly. Kind regards, Marsh & Parsons
1/5
TrustpilotMarsh and Parsons sent me JUNK MAIL and…
Marsh and Parsons sent me JUNK MAIL and made me pay for it!! I received a letter stating I needed to pay the postage for an unidentified letter. I paid the amount and then received the letter to see that it’s solicitation for business! Are you joking me??!!
1/5
TrustpilotAVOID at all cost
Marsh and Parson used contractors that flooded my flat rendering it unusable. When I complained they said they ‘had no responsibility for third party contractors’ so I must take it up with the contractors - that they hired ! Read all the reviews on here and avoid this company at all costs.
1/5
TrustpilotShould not be allowed to operate
They hired a contractor to fix a leak who flooded my flat rendering it uninhabitable. When I complained they said they had ‘no liability for the actions of third party contractors’. I still can’t use my flat. It’s no wonder Marsh and Parsons have such a terrible reputation. Avoid at all costs.
5/5
TrustpilotFantastic service and professional…
Fantastic service and professional attitude by our letting agents Sam Canning-Birtles and Gemma Feeney. Always on call and really made our move a dream. THANK YOU
Agent replied · 23 December 2024
Hi there, thank you so much for taking the time to leave us a positive review! We are delighted that you're happy with our service and will be sure to pass on your feedback to the rest of the team. All the best, M&P
1/5
TrustpilotAvoid if you can!
Nice & friendly until you sign the contract (Tenant) and after that just delays upon delays upon delays. Lots of faffing around and little of actually doing anything. Utterly ignored when trying to get our deposit back, dispute in progress. Avoid like a plague if you can.
5/5
GoogleLev showed me some options for property that were just what I was after . He was quick in identifying what I was looking for and quickly managed to complete the deal.
1/5
TrustpilotVery unprofessional company
Very unprofessional company with staff who has no clue about what they are doing. The levels of incopetency is unbelievable. They are unhelpful and unresponsive. Their property management is literally the worst service. Avoid at all costs!
5/5
TrustpilotHi Everyone
Hi Everyone, we have all taken a bit of a hammering in the past 2 years, but to not know the full facts, is not the best way forward. I have had good, positive dealings with this company and to not know the full story.... Smile Please 😎
1/5
TrustpilotThe worst
They are the worst. Completely unprofessional, ruining our sale and subsequently sold our details to telemarketers. Now reported for infraction of GDPR rights
Agent replied · 23 December 2024
Hi Tom, unfortunately we cannot find your details in our system. If you have anything you wish to discuss feel free to get in touch, although we would like to note that we strongly refute the claim that we sell customer data, and we have not received any rights requests under GDPR. Kind regards, Marsh & Parsons
1/5
TrustpilotEmbarked on a new build conversion…
Embarked on a new build conversion purchased with M&P Willesden green. The list of errors is sizable, ultimately ending with a non-purchase. If the agent had been truthful from the start it would have saved time and money.
5/5
TrustpilotThanks for the help with the change of…
Thanks for the help with the change of occupancy Baran!
1/5
TrustpilotCharged me for rent on the same day…
Charged me for rent on the same day that new tenants moved in. Refused to discuss how this was unfair for me to pay for some one else's rent.Took full 10 days to decide on deposit which is fine but tone was churlish and patronising.
1/5
GoogleEven just for getting brief information, they need to know your saving information. And after I told her, she wouldn't believe and use really negative attitude. Bad service.
1/5
TrustpilotW A N K E R S
Great experience finding and getting set up with the flat but useless managing the flat and very rude. Makes you laugh when you leave at they send a follow up message saying that they would like to help you with the next flat.
1/5
TrustpilotUtterly appalling service
Utterly appalling service. We have reported countless urgent issues and chased them for months with no response. You cannot rely on Marsh and Parsons to resolve a single issue raised to their property management team, it is an absolute disgrace.
1/5
TrustpilotThis company is exactly why people…
This company is exactly why people dislike estate agents. Difficult, time consuming, incompetent, stay away. No idea of customer service. Sadly as they will often be the only agent advertising a property they can behave however they want. When will someone finally create a business where estate agents are no longer necessary.
5/5
TrustpilotAttentive and Prompt
Attentive. Very prompt reply.
1/5
TrustpilotTerrible flat management services
Terrible flat management services. Dreadful service. Cannot be trusted to provide the service you purchase. I paid for a check in inventory report which was not fully completed and they did nothing to rectify the situation and refused to provide a refund.
5/5
GoogleMags and Tavis at Marsh & Parsons made our house buying experience in Willesden Green completely stress free. I would highly recommend them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Marsh & Parsons Willesden Green
How many reviews does Marsh & Parsons Willesden Green have?
Marsh & Parsons's Brent office has 961 reviews across two platforms: 176 on Google, 785 on Trustpilot (across the whole business).
What is Marsh & Parsons Willesden Green's rating?
Marsh & Parsons Willesden Green is rated 4.2 out of 5 across all 961 reviews, and 4.8 out of 5 on Google from 176 reviews.
Where is Marsh & Parsons's Brent office?
Marsh & Parsons Willesden Green, 291-295 Willesden Lane, London, NW2 5HY, Brent, NW2 5HY.
