Every review we hold for the Brent office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIt is hard to believe this agency can…
It is hard to believe this agency can legally operate in this country. They are run like organized crime: the xenophobia, sexism and homophobia are also palpable in every interaction, yet just insidious enough for TPO to say there is no "evidence." Everything switched from regular to HELL the day the tenancy started. A series of lies, deflections and obstructions following the fact that the shower did not work for a whole month whereas fixing it had been a pre-condition for the contract to start! These people are so HORRIFIC (no exceptions either, it's as if they've all been trained by the same evil mastermind) they simply "terminate the call" when they cannot answer in a way that doesn't indict them. They fix nothing. EVER. It's been 18 months, I am on my SECOND TPO complaint. Also TPO seems to always side with big business no matter how strong your case is. So when agencies like Marsh & Parsons act evil they know there is no real system of checks and balances so they are free to always just offer excuses, lie and SCAM tenants. I've had BED BUGS and MICE and the common areas are NEVER cleaned, ever. It's a pigsty and they always claim it's beyond their responsibility. You can talk to the secretary, the manager or the CEO (I have). They're ALL jus lacking in human decency and empathy. They seem to get high off of tenant misery, it's very bizarre. STAY AWAY.
Diego · 12 February 2019
★★★★★ 4/5
TrustpilotMostly good
Mostly good. I would like some knowledge/services in new areas like heat pumps.
G · 8 March 2024
Agent replied · 23 December 2024
Dear G Lawson, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
GoogleAgent won’t wait for you five minutes and will leave the property before even calling you to notify you…
Jeremy · 26 October 2023
Agent replied · 25 October 2024
Dear Jeremy, we are sorry to hear you are unhappy with our service. We are unable to locate your details on our system. Please provide further information at customerrelations@marshandparsons.co.uk thank you. Kind regards, Lesley Alford, Customer Relations
★★★★★ 5/5
TrustpilotSpoke with Charlie Caine about a broken…
Spoke with Charlie Caine about a broken dishwasher, he was very helpful and quick to resolve the issue
Ben · 10 November 2023
Agent replied · 23 December 2024
Dear Ben, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotFantastic experience working with Aniceto
Professional, knowledgeable and reliable real estate agent I would highly recommend.
Vasso · 7 April 2024
Agent replied · 23 December 2024
Dear Vasso, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleSeamless experience working with Gaia. Their expertise and dedication made the process smooth and stress-free. Definitely recommended!
Pratik · 30 November 2023
Agent replied · 25 October 2024
Dear Pratik, Thank you for leaving a 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Kept up to date at all times.
Happy · 13 May 2024
Agent replied · 23 December 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotCharles Caine has always been helpful…
Charles Caine has always been helpful throughout my tenancy and was very fair with the release of my bond.
Tom · 7 October 2023
Agent replied · 23 December 2024
Dear Tom, Thank you for taking the time to leave a lovely review regarding Charles. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotReally easy renting through Marsh &…
Really easy renting through Marsh & Parsons. Wonderful help throughout
Callum · 18 April 2024
Agent replied · 23 December 2024
Dear Callum, Thank you for leaving a 5 star Trustpilot review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience with Jordann Webb
Great communication from Jordann and the process to change over the lease was smooth!
Lauren · 25 January 2024
Agent replied · 23 December 2024
Dear Lauren, Thank you for taking the time to leave a wonderful 5* review. Jordann will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotVery straight forward to deal with and…
Very straight forward to deal with and responsive
MB · 23 May 2024
Agent replied · 28 October 2024
Dear MB, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGiving the best response to the…
Giving the best response to the clients, especially to the urgent situations.
Aaron · 5 March 2024
Agent replied · 23 December 2024
Dear Aaron, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotSupport has been efficient, and good advice.
Advice and support has always been efficient, and property seems to have been well maintained. No complaints at all.
Andrew · 22 September 2023
Agent replied · 23 December 2024
Dear Andrew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotThis estate agent is the WORST!
This estate agent is the WORST!! Stay away from them!!!!The quality of tenants they sourced were terrible. They do not care and do any personal inspections. Property management is basically sending emails from an office. They do not care about your property at all. Terrible.
Bels · 28 October 2019
Agent replied · 23 December 2024
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotVictry Simbo replied quickly and…
Victry Simbo replied quickly and professionally to my request.
Lester · 23 April 2024
Agent replied · 23 December 2024
Dear Lester, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been with M&P for a year and a…
I have been with M&P for a year and a half. They are professional and minimal hassle for landlords.
Nick · 15 September 2023
Agent replied · 23 December 2024
Dear Nick, Thank you for taking the time to leave a wonderful 5 star Google review. The team will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotM&P-Pimlico rental
Systematic managment of rent collection throughout lease tenor. Efficient refunds processing
Ban · 14 March 2024
Agent replied · 23 December 2024
Thank you for taking the time to leave a lovely review. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst letting agency ever
Worst letting agency I have ever worked with. Took months to ever fix anything, always used contractors that would fight each other (including individual staff members) over who made what fault on what appliance years ago, always leading to us waiting with broken stuff. Terrible customer service.Avoid at all costs. Cannot more strongly advise against working with these people.
Connor · 19 January 2023
★★★★★ 5/5
TrustpilotGreat service
Quick, efficient, kind
Eleanor · 1 August 2024
Agent replied · 28 October 2024
Dear Eleanor, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThey've been very efficient and helpful…
They've been very efficient and helpful every time I've needed them. Would recommend.
Kris · 22 January 2024
Agent replied · 23 December 2024
Dear Kris, Thank you for leaving a wonderful 5* Google review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI had a great experience at Marsh and Parsons with Mr Omar who was extremely helpful and very polite!
A · 20 March 2025
★★★★★ 5/5
TrustpilotMy contact at M&P Abdullah Leghari
My contact at M&P Abdullah Leghari, is always responsive and available when issues around our rental property arise.
Mr · 23 September 2023
Agent replied · 23 December 2024
Dear Mr John Jenner, Thank you for your kind comments regarding Abdullah and your 5* review. We are grateful that you have taken the time to leave a review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotSpeed of response providing exactly…
Speed of response providing exactly what I needed
MRS · 27 April 2024
Agent replied · 23 December 2024
Dear Mrs Morgan, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotPrompt response
Prompt response, clear communication.
Emily · 8 July 2024
Agent replied · 28 October 2024
Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
