Foxtons Wembley reviews in Brent

★★★★★ 5/5

Google

Courtney did a wonderful job showing us the property and explaining everything in clear detail. She was friendly, patient, and made sure all our questions were answered. Mustafa, the sales negotiator, was also very helpful and professional, making the whole process smooth and easy. Their knowledge and support made the purchasing a great experience. Highly recommend them to anyone looking for property.

Keyur · 17 February 2026

★★★★★ 5/5

Trustpilot

Great service.

I just want to say our property manager Abigail Goad is absolutely amazing. We have tenants who are quite high maintenance but Abigail sorts everything out with super efficiency.

Sku · 24 June 2026

★★★★★ 5/5

Google

Thank you Said for your professionalism, patience and service. You made a complicated and stressful process of moving a breeze. God bless you

Ahmad · 17 November 2025

★★★★★ 1/5

Trustpilot

I was spoken to quite rudely on the…

I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.

Vinisha · 20 May 2026

★★★★★ 5/5

Trustpilot

Yasmin from the west end office

Yasmin from the west end office is the best estate agent so helpful and never leave the interest for trying to find somethings for us

E_G_E___ · 8 October 2026

★★★★★ 5/5

Trustpilot

Aga was amazing during our entire…

Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks

Harrison · 18 May 2026

★★★★★ 1/5

Trustpilot

Foxtons Letting Commission…

Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.

Kok · 1 May 2026

★★★★★ 4/5

Trustpilot

Thank you Habiba!

Habiba was very professional, helpful and friendly throughout the whole process.

Nusrat · 22 September 2026

★★★★★ 5/5

Trustpilot

I was assisted by the agent Noah

I was assisted by the agent Noah; from the very first house I visited, he provided support and constantly sent me options. Excellent service.

Talisson · 8 October 2026

★★★★★ 1/5

Trustpilot

I truly do not understand who in their…

I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.

H · 24 April 2026

★★★★★ 1/5

Trustpilot

Incompetence and lies on a legendary scale!

I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.

Anthony · 13 April 2026

★★★★★ 5/5

Trustpilot

So far, all good

Irfan has been an excellent. He addresses issues promptly, and we have experienced minimal disruptions throughout our tenancies. Would certainly recommend foxtons.

Anish · 23 June 2026

★★★★★ 5/5

Trustpilot

Quick and Easy

The service I got from Ash was exceptional.

Tej · 22 September 2026

★★★★★ 4/5

Trustpilot

Overall good experience with Foxtons

Overall good experience with Foxtons, but a big shout out to Irfan Pecaj for his continued support no matter the issue.

Daniel · 24 June 2026

★★★★★ 1/5

Trustpilot

New X Foxtons is appalling

New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.

Nic · 22 April 2026

★★★★★ 5/5

Google

We had a great experience with Gagandeep in Wembley. He showed us around on a few occasions and was super helpful and knowledgeable. He really listened to what we wanted and gave us some great advice. Highly recommend him if you're looking for a reliable estate agent! Thank you Gagandeep!

Kiran · 25 August 2024

★★★★★ 5/5

Google

I have had an absolutely fantastic experience with Sophie from Foxtons Wembley and I genuinely cannot thank her enough! In June I was looking to move and rather quickly, and she was so so helpful, listened to exactly what I was looking for and was very efficient with helping me find my dream flat! Her communication was perfect and I actually felt very well looked after, she made my search so much less stressful than it could have been, and all paperwork was handled in a very organised manner! I would highly recommend Foxtons and in particular Sophie who was just incredible!

Shashi · 24 September 2024

★★★★★ 5/5

Trustpilot

Harry Fox My Property Manager at…

Harry Fox My Property Manager at Foxtons and the rest of the management team do a fantastic job looking after my managed properties, resolving any issues and all repairs quickly and efficiently. highly recommended

Andrew · 22 June 2026

★★★★★ 5/5

Trustpilot

We were well supported by Molu

We were well supported by Molu, who helped us find the perfect kind of home that we were looking for.

Bhaskar · 21 September 2026

★★★★★ 2/5

Trustpilot

Priorities are wrong

Foxtons can't seem to answer simple enquiries about a property - for example "how long is the leasehold" or "what are the service charges". Instead their focus is on gaining as much information about the person inquiring as possible. Ie they have more interest in adding to a dataset of potential buyers and marketing themselves than in answering a simple enquiry. I certainly wouldn't sell with them given how they prioritise themselves over the sellers interests..... of course all this is in the guise of "customer service" but it's not really is it? It's blatant marketing and self promotion.

Teidi · 2 March 2026

★★★★★ 1/5

Trustpilot

nightmare agents

nightmare agents. do yourself a favour and use a different one. these are the guys who give estates agents their bad name. its been almost 2 months since i completed and they still havent given me the full set of keys or removed furniture as promised. i dealt with jordan at the temple fortune branch and every day he has a new excuse. they dont respond to messages or phone calls and provide a truly awful service. there are plenty of other good agents around who provide a much better service.

Bernard · 25 February 2026

★★★★★ 1/5

Trustpilot

They take the money & abandon…

They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.

Sally-Clare · 1 May 2026

★★★★★ 2/5

Google

Initially dealt with agent Said. Booked a viewing 1 week in advance. 3 days before the viewing I tried multiple means to get in contact with him to confirm it’s still happening but to no avail. On the day of viewing, after multiple calls and text, he informed me he was on sick leave. Seriously? That’s how u treat customers? If u are sick, u should inform your clients who will be affected? If I didn’t have the initiative to ask beforehand and showed up to the flat after 1h drive I will be up for an unpleasant surprise. He told me he will try to find a colleague to show me the flat. However, I guess none of his colleagues wanted to so he just left me on read and never got back to me. Since anyway I went to agent Sophie instead. Very friendly person and helped me sort my letting out. However, she was also very slow in proceeding with the let even thought I told her we were ready to do referencing. Apparently the next working day she was also on sick leave, wow impressive the whole office must have been infected with something then. I was told by Sophie going through Foxtons will be cheaper etc as they are helping a company let the property as well. However, I realised I might as well deal directly with the company instead of this back and worth with Foxtons as the middleman. The rental price is the same even though I was told Foxtons will offer cheaper. Don’t like being lied to. Can’t believe 2 working days later, Said can call me asking why I have not provided any documents to Sophie for the Let. I am here thinking, cause Sophie never officially confirmed the documents the company letting the property actually required. She sent me a list of items required but actually some stuff was missing from it. Luckily I went straight to the company letting the property and everything sorted within a few hours 2 stars cause Sophie was nice that’s all. If not defo 1 star. I have said what needs to be said, pls don’t reply this review with pls email me at () to discuss. Not sure what there is to discuss since everything has been said here. Go ask your agents yourself

Keyang · 26 July 2024

★★★★★ 5/5

Trustpilot

Satisfactory property management

I have used Foxtons as the property management agent for nearly 5 years, I am especially satisfied with my experience since Tony Chan from property management became my property manager since 2024. He is very professional and proactively in handling with the requests and issues regarding the tenant & property management. He always responds to my enquiries promptly and provides valuable advice.

Ding · 24 June 2026