Trusted Agent profile
★★★★★
425 reviews across 2 platforms
451-453 High Road, Wembley, HA9 7AF, Brent HA9 7AF
Foxtons's Brent office at 451-453 High Road is rated 4.1 out of 5 across 425 reviews on two platforms, including 261 Google reviews rated 4.6. The 164 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
GoogleThank you Said for your professionalism, patience and service. You made a complicated and stressful process of moving a breeze. God bless you
We're glad you had a positive experience with Foxtons Wembley Estate Agents Thank you for your five star review - We really appreciate your feedback! Sophie, Foxtons Wembley Estate Agents Get it done with London’s number 1!
1/5
TrustpilotI was spoken to quite rudely on the…
I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.
5/5
TrustpilotAga was amazing during our entire…
Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks
1/5
TrustpilotFoxtons Letting Commission…
Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.
4/5
TrustpilotThank you Habiba!
Habiba was very professional, helpful and friendly throughout the whole process.
1/5
TrustpilotI truly do not understand who in their…
I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.
1/5
TrustpilotIncompetence and lies on a legendary scale!
I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.
5/5
TrustpilotSo far, all good
Irfan has been an excellent. He addresses issues promptly, and we have experienced minimal disruptions throughout our tenancies. Would certainly recommend foxtons.
5/5
TrustpilotQuick and Easy
The service I got from Ash was exceptional.
4/5
TrustpilotOverall good experience with Foxtons
Overall good experience with Foxtons, but a big shout out to Irfan Pecaj for his continued support no matter the issue.
1/5
TrustpilotNew X Foxtons is appalling
New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.
5/5
GoogleWe had a great experience with Gagandeep in Wembley. He showed us around on a few occasions and was super helpful and knowledgeable. He really listened to what we wanted and gave us some great advice. Highly recommend him if you're looking for a reliable estate agent! Thank you Gagandeep!
Thank you Kiran for your review. Sophie, Foxtons Wembley Estate Agents Get it done with London’s number 1!
5/5
GoogleI have had an absolutely fantastic experience with Sophie from Foxtons Wembley and I genuinely cannot thank her enough! In June I was looking to move and rather quickly, and she was so so helpful, listened to exactly what I was looking for and was very efficient with helping me find my dream flat! Her communication was perfect and I actually felt very well looked after, she made my search so much less stressful than it could have been, and all paperwork was handled in a very organised manner! I would highly recommend Foxtons and in particular Sophie who was just incredible!
5/5
TrustpilotHarry Fox My Property Manager at…
Harry Fox My Property Manager at Foxtons and the rest of the management team do a fantastic job looking after my managed properties, resolving any issues and all repairs quickly and efficiently. highly recommended
Hi Andrew, We’re pleased to hear your properties are being managed effectively and that issues are being resolved quickly and efficiently. Alex, Get it done with London’s number 1!
5/5
TrustpilotWe were well supported by Molu
We were well supported by Molu, who helped us find the perfect kind of home that we were looking for.
Hi Bhaskar, Thank you for your feedback. We’re really pleased to hear you felt well supported throughout your search and that we could help you find the right home. Alex, Foxtons Estate Agents Get it done with London’s number 1!
2/5
TrustpilotPriorities are wrong
Foxtons can't seem to answer simple enquiries about a property - for example "how long is the leasehold" or "what are the service charges". Instead their focus is on gaining as much information about the person inquiring as possible. Ie they have more interest in adding to a dataset of potential buyers and marketing themselves than in answering a simple enquiry. I certainly wouldn't sell with them given how they prioritise themselves over the sellers interests..... of course all this is in the guise of "customer service" but it's not really is it? It's blatant marketing and self promotion.
1/5
Trustpilotnightmare agents
nightmare agents. do yourself a favour and use a different one. these are the guys who give estates agents their bad name. its been almost 2 months since i completed and they still havent given me the full set of keys or removed furniture as promised. i dealt with jordan at the temple fortune branch and every day he has a new excuse. they dont respond to messages or phone calls and provide a truly awful service. there are plenty of other good agents around who provide a much better service.
1/5
TrustpilotThey take the money & abandon…
They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.
2/5
GoogleInitially dealt with agent Said. Booked a viewing 1 week in advance. 3 days before the viewing I tried multiple means to get in contact with him to confirm it’s still happening but to no avail. On the day of viewing, after multiple calls and text, he informed me he was on sick leave. Seriously? That’s how u treat customers? If u are sick, u should inform your clients who will be affected? If I didn’t have the initiative to ask beforehand and showed up to the flat after 1h drive I will be up for an unpleasant surprise. He told me he will try to find a colleague to show me the flat. However, I guess none of his colleagues wanted to so he just left me on read and never got back to me. Since anyway I went to agent Sophie instead. Very friendly person and helped me sort my letting out. However, she was also very slow in proceeding with the let even thought I told her we were ready to do referencing. Apparently the next working day she was also on sick leave, wow impressive the whole office must have been infected with something then. I was told by Sophie going through Foxtons will be cheaper etc as they are helping a company let the property as well. However, I realised I might as well deal directly with the company instead of this back and worth with Foxtons as the middleman. The rental price is the same even though I was told Foxtons will offer cheaper. Don’t like being lied to. Can’t believe 2 working days later, Said can call me asking why I have not provided any documents to Sophie for the Let. I am here thinking, cause Sophie never officially confirmed the documents the company letting the property actually required. She sent me a list of items required but actually some stuff was missing from it. Luckily I went straight to the company letting the property and everything sorted within a few hours 2 stars cause Sophie was nice that’s all. If not defo 1 star. I have said what needs to be said, pls don’t reply this review with pls email me at () to discuss. Not sure what there is to discuss since everything has been said here. Go ask your agents yourself
5/5
TrustpilotSatisfactory property management
I have used Foxtons as the property management agent for nearly 5 years, I am especially satisfied with my experience since Tony Chan from property management became my property manager since 2024. He is very professional and proactively in handling with the requests and issues regarding the tenant & property management. He always responds to my enquiries promptly and provides valuable advice.
1/5
TrustpilotDisorganised and Unreasonable Charges
I’ve never felt the need to write a review in my life, but my recent experience with Foxtons was so poor I felt compelled to share it and warn others.
Hi Dan, Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not positive. Please contact Social@foxtons.co.uk with your tenancy information so we can investigate this further. Kind regards, Alex
5/5
TrustpilotTruly fortunate to have had Foxton's Andy Hoad Onboard
Truly fortunate to have had Andy Hoad assigned to my property purchase as a first-time buyer.
Hi Al, Thank you for your fantastic feedback. We’re so pleased to hear you felt well supported throughout your purchase and that the communication and guidance helped make the process run smoothly. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
GoogleFoxtons made the process of selling our property smooth and stress-free. Their expertise, professionalism, and constant communication kept us well-informed throughout the entire process. Mustafa was always just a phone call away, incredibly responsive, and very understanding of our needs. The branch manager Carlos was equally supportive, ensuring everything stayed on track. They went above and beyond to ensure everything went smoothly, and we couldn't be happier with the results. Highly recommended!
5/5
TrustpilotThis is the first time I used Foxton to…
This is the first time I used Foxton to buy an auction flat. The agency (AJ) in the Wembley office is very professional. She is very experienced. I highly recommend it.
Thank you for your feedback. We’re pleased our team supported you through this new transaction experience. Best, Alex
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Brent office has 425 reviews across two platforms: 261 on Google, 164 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Foxtons Wembley is rated 4.1 out of 5 across all 425 reviews, and 4.6 out of 5 on Google from 261 reviews, checked 9 October 2026.
Foxtons Wembley, 451-453 High Road, Wembley, HA9 7AF, Brent HA9 7AF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.