Trusted Agent profile · Brent

Dexters Kensal Rise & Queen's Park reviews in Brent

4.4

★★★★★ Great

2,267 reviews across 2 platforms

62 Chamberlayne Road, Kensal Rise, NW10 3JJ, Brent, NW10 3JJ

Dexters's office in Brent, at 62 Chamberlayne Road, is rated 4.4 out of 5 across 2,267 reviews on two platforms, including 389 Google reviews rated 4.9.

Google logo

4.9 / 5

389

Reviews on Google

This office

Trustpilot logo

1,878

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Brent office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great service from property managers

Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.

Davide · 24 November 2023

Agent replied · 23 October 2024

Dear Davide, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters Kensal Rise and Sophie Ling in particular were fantastic as I purchased my property. As a first time buyer, especially in this roller coaster of a market, I had lots of questions and Sophie was patient and efficient in helping me and nudging the sale through in a timely way. Communication was great and I highly recommend!

Kecia · 26 October 2023

Agent replied · 25 October 2024

Dear Kecia, It’s great to hear that you have had a brilliant experience with our Kensal Rise office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I really enjoyed working with Dexters, in particular my agent Arbnor. He was straight forward, considerate and very genuine. He kept me constantly updated on new properties without being pushy. I didn't feel I was being played around. Would highly recommend them first as an estate agency but particularly Arbnor who was a genuine pleasure to work with!

Leif · 26 October 2023

Agent replied · 25 October 2024

Dear Leif, We really appreciate you taking the time to leave such lovely comments about Arbnor. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Kensal Rise & Queen's Park team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Had a really pleasing time with Dexters, especially Ebyan who provided professional and warming support. Didn’t end up purchasing a Dexters listing but still very grateful for Ebyan being patient with me, accommodating my taste, and helping along:)

Stella · 9 November 2024

Agent replied · 23 November 2024

Dear Stella, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

Petros was outstanding in customer…

Petros was outstanding in customer care, I email or call him for any issue with regards to my apartment, and he would always handle it with best care. I would say agents like Petros are an asset to the Dexter. I wish Petros good luck in all future endeavours.

Mr · 3 May 2024

Agent replied · 23 October 2024

Dear Seniya, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Anna, Stacie and Nitesh have been brilliant

Anna Harrison and Stacie White have been exceptional at handling fixes and questions to our rental as soon as we moved in. Their support for us has been nothing short of extraordinary.

Sanga · 20 May 2026

Agent replied · 25 May 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

David gave me excellent and fair advice during my flat sale process. His customer care skills are outstanding and he did his best to match the right buyer for my flat at an unpredictable time in the market. David is an embodiment of excellence as a realtor.

Karen · 28 May 2024

Agent replied · 25 October 2024

Dear Karen , Thank you for taking the time to leave a lovely review regarding David. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Thank you to Petros

After we moved into our property, we were faced with a few maintenance issues, but Petros has been extremely helpful in resolving these by liasing with the maintenance teams and organising any repairs, and has really been on our side through the whole experience. Thank you Petros!

James · 27 May 2024

Agent replied · 23 October 2024

Dear James, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team

5/5

Google

Just moved in to our new property and Dexters couldn't have been more helpful with a couple of move-in queries we had. Remi in particular has handled our move with nothing but efficiency and helpfulness, couldn't have asked for more.

Nicole · 16 March 2026

Agent replied · 16 April 2026

Dear Nicole, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma

5/5

Trustpilot

Joe Read was quick in response and…

Joe Read was quick in response and clear in the market response to evolving higher rental demands due to higher interest base rates. He was knowledgeable and very pleasant to talk to and gave me the assurance that I have put tenant finding in competent hands when my wish for professional corporate employees were adhered to. Thank you, Joe.Susie Heupel

Susie · 9 August 2023

Agent replied · 23 October 2024

Dear Susie, We really appreciate you taking the time to leave such lovely comments about Joe. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thanks Natasha & Dexters!

We've had a fantastic time staying at a property managed by Natasha over the last three years. Natasha and her team are always available, and any issues with the property are always promptly resolved. We can only recommend Natasha, as we know how much difference an attentive and competent property agent like Natasha makes! Alen & Margherita

AM · 24 October 2023

Agent replied · 23 October 2024

Dear Alen and Margherita, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent sales progression

Have recently been involved in a transaction with Dexters where Alistair Maclean was instrumental in ironing out the issues required to move the transaction forward to exchange. His input and diligence was extremely beneficial to the transaction, so i'd have no hesitation in recommending Alistair and would welcome his involvement in future.

Christopher · 15 February 2024

Agent replied · 23 October 2024

Dear Christopher, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Google

Joanna has been really helpful in our house buying process so far. She has been patient with us as first time buyers and has explained all the processes very clearly as it's all new to us. Thank you for all your help and hard work!

Anna · 27 June 2024

Agent replied · 25 October 2024

Dear Anna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Brilliant service!

Dexters were extremely professional and had a great knowledge of the market. Really helped us secure our dream flat - special mention to Brandon who was a pleasure to deal with and extremely responsive throughout the process.

Will · 17 November 2025

5/5

Google

Renting out a flat through Dexters. Process was very simply and quick. Highly recommended. Just sold the property through Neela at Dexters. Again very smooth process, I was kept updated regularly. Very good experience.

Richard · 16 December 2024

Agent replied · 23 December 2024

Dear Richard, I am writing to say thank you for your kind comments about the service you received from our Kensal Rise Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Amazing experience at the Dexters of Kensal Rise branch! In less than a week, that’s right I said it, in less than a week, five days to be precise... David Luxton & Sophie Ling sold our flat, Incredible service, myself and my wife couldn’t be more elated. From the moment we walked into the Kensal Rise office, the professional attitude, the advise given to us, my only comment can be... absolutely first class, they are second to none! Can’t thank David & Sophie enough! I have no hesitation in recommending Dexters Estate Agents, give them a try... it’ll be the best decision you’ve ever made in terms of the property market!

Joe · 9 December 2020

Agent replied · 8 December 2024

Dear Joe, Thank you so much for the fantastic feedback, the team at Kensal Rise are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

As a prospective tenant, my experience with Dexters has been fantastic. Lewis in particular was very knowledgeable about the rental market and area and did a great job showing me around various properties and answering any questions I had.

Adam · 16 March 2026

Agent replied · 16 April 2026

Dear Adam, We really appreciate you taking the time to leave such lovely comments about Lewis. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

Tega was very helpful and reactive, he found several interesting places very quickly!

Cédric · 25 August 2025

Agent replied · 8 September 2025

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Our experience with Dexter Kensal Rise has been great thanks to Arjun. He has been quite helpful and efficient throughout the rent process. His feedback when we asked him questions has always been quick and resolving. You can tell Arjun knows how to approach people very professionally. We are satisfied with the agency thanks to him.

Patricia · 26 October 2023

Agent replied · 25 October 2024

Dear Patricia, We really appreciate you taking the time to leave such lovely comments about Arjun. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Kensal Rise team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Really great experience

Really great experience. When we asked for approval to upgrade some kitchen appliances, our account manager Neil went out of his way to talk to the landlord, not only obtaining approval but also a split cost agreement and managing to find the same appliances at a cheaper discounted price. Thanks!

Frederik · 5 March 2024

Agent replied · 23 October 2024

Dear Frederik, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great service - Kiera Foster and her team have been…

Kiera Foster and her team have been really helpful in resolving maintenance issues for me, obtaining different quotes to ensure I get the best price. Kiera has been great at providing me the info I need for my new Landlord licence and explaining the changes. Thank you Kiera and team! Best wishes, Jennie Rimmer

Jennie · 8 December 2023

Agent replied · 23 October 2024

Dear Jennie, Thank you for your kind comments regarding Kiera and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

We dealt with Zen from the Battersea…

We dealt with Zen from the Battersea branch when we managed to lock ourselves out of the house (!) the other evening. We called the branch immediately, Zen was the only person left in the office and was just about to leave for the day, but she kindly stayed and waited for us to get there so we could pick up a spare set of keys. We were so grateful! Thank you - Highly recommended!

Olivia · 11 November 2021

Agent replied · 23 November 2024

Dear Olivia, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I had a wonderful experience with Rachel assuring me in finding a one bedroom rental. She was extremely professional, friendly and personable. Rachel was very precise and thoughtful about my requirements and would contact me right away when something suitable came along. Even before it was listed! I would definitely recommend Dexters! I had the pleasure to speak with and meet with a few others in various offices and they were all very kind and extremely helpful.PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 25 October 2020

Agent replied · 25 October 2024

Dear Rebecca, Thank you for taking the time in providing such lovely comments about Rachel in our Kensal Rise office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

Erika Fejzullahu has been a real star from start to end. The care and professionalism was of another level. I did not feel as another customer but as a valued person who is looked after. A true meaning of how businesses should be run.

Ridvald · 27 June 2024

Agent replied · 25 October 2024

Dear Ridvald , We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

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