Dexters Kensal Rise & Queen's Park reviews in Brent

★★★★★ 1/5

Trustpilot

Ignored locally, dismissed centrally, and the nuisance is now worse

My experience with Dexters has been appalling from beginning to end. I first contacted the Cricklewood office in July 2025 about persistent early-morning motorbike nuisance which I believed was connected with a tenant at a property they manage. This was not a vague complaint. I provided the address, described the repeated disturbance, supplied an audio recording and later a photograph showing the individual and motorbikes at the location. I was willing to provide further evidence. The local office did not respond to my initial complaint. I had to chase them and escalate the matter to Dexters’ central Customer Relations department. Only after that escalation did the Cricklewood office respond. What followed was, in my view, an extraordinary exercise in buck-passing. Dexters said that because HW is an A-road and the building contains multiple residential units (4 flats), they could not verify the source and advised me to contact the council and police. But this was not simply a case of someone starting and revving a motorbike at around 5am and immediately leaving. I had already told Dexters in writing that, on many occasions, he could be heard going around the neighbourhood for several minutes before continuing on, causing repeated disturbance across the surrounding area. That is not ordinary A-road background noise. I found Dexters' response indefensible: evasive, wholly inadequate, and focused more on explaining why Dexters would not act than on addressing the substance of the complaint. I had identified the property, described the motorbike and recurring pattern, and supplied both audio and photographic evidence. I even asked the obvious question: how many of your tenants at this property have a motorbike? Rather than answer that, explain what records had been checked, or tell me what enquiries had actually been made, I was directed elsewhere. When the nuisance continued, I escalated the matter again. The response from Dexters’ Director of Customer Relations was even more disappointing. Rather than independently addressing the complaint or explaining whether the evidence or the local office’s handling had been reviewed, I was simply told that the local director had already responded, that I should contact the police or local authority, and that Dexters could not assist any further. That was not meaningful escalation. It was the same dismissive position repeated at a higher level. What is the purpose of a central Customer Relations department if escalation merely results in being told that the branch has already replied and nothing further will be done? The local office initially failed to respond. When pushed, it gave what I considered a defensive and ineffective answer. When the matter reached central Customer Relations, they appeared to do little more than endorse the branch’s position and close the door. A central Customer Relations department should not, in my opinion, simply rubber-stamp an inadequate local response. I did not expect Dexters to become the police or determine whether a statutory nuisance had occurred. I expected a professional managing agent to take a persistent complaint seriously, investigate what was within its control, check its records and, where appropriate, engage with the relevant landlord or tenant. Instead, my experience was of an organisation far more effective at explaining why the problem belonged to somebody else than at demonstrating any meaningful attempt to address it. Perhaps most troublingly, the experience left me with the impression that because I am a neighbour rather than a paying Dexters client, my concerns simply did not matter. I cannot know whether that was their intention, but that is how their handling came across. Customer Relations should not mean relations only with people who generate revenue. Most seriously, as of today the nuisance has not improved. In my experience, it has deteriorated and become worse. After more than a year of complaints, evidence, follow-ups and escalation, there has been no improvement whatsoever. The nuisance remains. It has worsened. The local office resolved nothing. Central Customer Relations added nothing. Dexters closed the matter and left the neighbourhood with the consequences. That is my experience of Dexters. One star is generous.

The · 3 October 2026

★★★★★ 5/5

Trustpilot

Evie Buckingham is an absolute star

Evie Buckingham is an absolute star of a Property Manager. With a time sensitive issue, Evie managed to pick up all the details accurately, and she engaged with different teams to help find a timely and coherent resolution to the issue. In this age of automated systems it was a pleasure to feel heard and supported by someone so engaged over the phone, even on a Friday! Kudos to Evie. Genuinely great service and it makes all the difference. Actually, the PM team is wonderful - I have also spoke with Charmaine Carter (shout out for you too Charmaine!). Once through to the PM team, I know I’m in good hands with people that have a very high attention to detail. Some other teams should take notes ;) Thank you for your help Dexters,

Alex · 2 October 2026

★★★★★ 5/5

Google

We had an excellent experience working with Dexters Kensal Rise when selling two flats. From start to finish, the team was professional, knowledgeable, and attentive to our needs. Special thanks to Mark, Neela, and Tafari, who went above and beyond to ensure the process was stress-free and that the sale progressed smoothly. Their communication and dedication truly made a difference, and we would highly recommend Dexters Kensal Rise to anyone looking to buy or sell property in the area.

Mat · 10 September 2026

★★★★★ 5/5

Google

Lashonte at the branch of Dexter's estate agents in kensal Rise was very good on the phone and made me feel at ease whilst dealing with her to arrange viewings to buy a property that I was interested in she also suggested 4 other properties that I would possibly be interested seeing I met her at the first property from then on she drove me around the area and pointed out things of interested including all the back street I was visiting my friend in the local area she offered to drop me off which I appreciated as it's not part of her job she is a interested lady and has a lot of knowledge about the period of the properties I think she deserved this 5 star review as she was clear in her language Down to earth transparent and passionate in the job she has with Dexter's estate agents I felt obliged to remove the spiders😄 outside into the garden of each property as she was frightened of them that was the least I could do for such a good person who cares about her clients 😊 Lashonte thanks for your help 🙏

Anisa · 10 August 2026

★★★★★ 5/5

Google

I’ve had a really positive experience throughout the whole process so far. Lashonte has been incredibly helpful and patient, showing me several different properties and always taking the time to answer my questions without ever rushing me. Her communication has been excellent, and she’s always been easy to get hold of and great at keeping me updated along the way. She’s made the whole experience feel much easier and less stressful. I’m really happy with the support I’ve received and now looking forward to getting through the final stages. Thanks again for all your help!

Kostas · 10 August 2026

★★★★★ 5/5

Trustpilot

Erza at Dexters property Managment has…

Erza at Dexters property Managment has been truly amazing. She has been my main point of contact during my tenancy, I initially had a few hiccups ( no fault of dexters) and Erza fully kept me updated and in the loop at all times. She was very responsive and truly made the duration of my tenancy amazing. Couldn’t have asked for a better property manager. Thank you!!

Gabrielle · 30 September 2026

★★★★★ 5/5

Trustpilot

I just got the video of my property…

I just got the video of my property left to Dexters to get ready before my tenants moved in. It looks amazing - all repairs done beautifully, everything in order, clean and tidy. As i live abroad i need reliable management for peace of mind. In Dexters’ team i have a safe pair of hands. Thank you Lizzie, Charlotte and Evie for your hard work.

Aikaterini · 2 October 2026

★★★★★ 5/5

Google

We were extremely pleased with the level of service and support provided by Aarati and her team, originally from the Kensal Rise branch. From beginning to end, the process was handled with professionalism, efficiency and genuine care. Communication was consistently excellent, with every detail managed thoughtfully and nothing overlooked. What particularly stood out was the continuity of support following our move. Aarati has continued to assist with the same attentiveness and calm efficiency, ensuring any initial matters have been handled smoothly. We would have no hesitation in recommending Aarati and her team and would gladly work with them again in the future.

M · 10 June 2026

★★★★★ 5/5

Google

Can’t thank Neela and the team enough for everything they did from start to finish. Neela was incredibly proactive in helping us find the right property and was always attentive, accommodating, and available whenever we wanted to view it. She really helped get the deal over the line whilst taking our budget into consideration throughout the whole process. The gift bag when we collected the keys was such a lovely touch as well and definitely deserved the big hug she got at the end! Massive credit to the whole team, thank you again for making the entire experience feel so smooth and personal. Matt & Lauren

Matt · 10 June 2026

★★★★★ 5/5

Trustpilot

Ella has been a complete gem

Ella has been a complete gem! So grateful for all her hard work to help us get a new dishwasher when ours gave out. We told her about my mobility being down and that we had a baby under 1 - so without a dishwasher we were in quite a pickle! Ella was amazing - she chased everything up for us and got everything organised so the new dishwasher came within a week! Couldn’t recommend these guys enough 🙌🏼 Thank you so much!

Mary · 14 May 2026

★★★★★ 5/5

Google

had a positive experience with Dexters Kensal Rise & Queen’s Park, especially with Gentjan Vladi. He was professional, responsive, and supportive throughout the process. Communication was clear and he was always available to assist when needed, which made things much smoother during a stressful time. At times, rental negotiations were a bit challenging, but I appreciate his efforts in trying to move things forward and reach an agreement. Overall, a good experience and I would recommend Gentjan and the Dexters team.

Sammy · 26 March 2026

★★★★★ 5/5

Google

Lashonte is a really lovely agent who gave us a nice tour of some really great properties. She was super knowledgeable about the places we viewed with her. Also, we found that Lashonte was super keen to hear our thoughts on the properties we visited without pushing her own biases and we really appreciate that! Jacques and Jerome

Jacques · 10 August 2026

★★★★★ 5/5

Google

My experience with the team at Dexters has genuinely been excellent .Tega Agbede is exceptional in his commitment, communication, care and understanding of customer needs. Most importantly - he delivers. Marcy also needs a special mention - I could not recommend them more highly and whenever someone complains in the future about estate agents - happily I will tell them of my experience with Tega and the team and I will not go anywhere else in the future.

Kate · 10 March 2026

★★★★★ 5/5

Trustpilot

Safira Juttla has been enormously…

Safira Juttla has been enormously helpful to me whilst I have been dealing with Dexters. She's clearly on the ball and addresses queries efficiently and brings matters to a satisfactory conclusion. Her other colleagues have also been very helpful whenever I have had to deal with them.

Dr · 1 October 2026

★★★★★ 5/5

Trustpilot

Great service and communication

During our 2 year tenancy the property we lived in was managed by Dexters property management, the staff were always polite, friendly and helpful. Whenever there were issues with the property, we were able to reach someone who was able to provide assistance. Nikki Harris was managing the property we lived in, the five of us who lived there would like to thank her in particular for her consistent help and advice throughout the tenancy, she has always been massively helpful regarding any issues or questions we've had. For a few of the people living in the property this was their first time renting, Nikki always took the time to explain things clearly and in a way that helped us to understand how issues were being dealt with. Any issues with the property were always addressed as quickly as they could be and we always felt in safe hands. Many thanks

Toby · 21 September 2026

★★★★★ 4/5

Trustpilot

We have worked with Dexters since 2019…

We have worked with Dexters since 2019 and are landlords of one property. There have been ups and downs with tenants and we have found a way through working together. Having a key contact who is readily available is most helpful, particularly when there are tricky minutiae to deal with. We have worked with several members of staff in this capacity over the years; always seeking to be helpful and supportive. The level of professionalism has generally been high. Currently, Sherina Downes is our point of contact; she is excellent and deserves five stars on her own. Great communication and sees things through.

Anne · 19 September 2026

★★★★★ 5/5

Trustpilot

Property Management Team Member/Customer Service

Viraj based in the property management team in Loampit Vale is so proactive and on the ball. He gets things done and sorted and always knows the right people to contact. He is an excellent communicator and is always transparent. He is professional and friendly too. He is a fast responder and always ensures he follows up to make sure everything is ok. He offers and delivers solutions and provides a 5 star service. Viraj is a sterling individual and has really made us feel comfortable and welcome. He is a real asset to Dexters.

Sham · 17 September 2026

★★★★★ 5/5

Trustpilot

Thanks Anya!

Anya has been an excellent point of contact since we moved into the property. She is consistently professional, responsive, and easy to reach, which has made the whole renting experience much smoother. We really appreciate how attentive she is and how proactive she’s been in resolving any issues quickly and efficiently. It’s reassuring to know we can rely on her support - thank you, Anya!

Victoria · 19 May 2026

★★★★★ 5/5

Trustpilot

Wonderful service from Tyron

I had a really positive experience with Tyron . Tyron was professional, responsive, and genuinely helpful throughout the process of resolving an issue in my house. He kept me updated, handled everything efficiently, and made what could have been a stressful situation much easier. I really appreciated his communication and willingness to help. Thank you again for the excellent service!

Ms · 15 May 2026

★★★★★ 5/5

Trustpilot

Staff Review - Petros Giorganios

Just wanted to write a review about a recent inspection from one of Dexters Staff - Petros Giorganios. Petros is always so friendly and discreet. He respects our privacy and our home; he always conducts the inspection with a smile on his face and ensures that he delivers the best experience. Really happy to have him as our property manager.

Vasiliki · 15 May 2026

★★★★★ 5/5

Trustpilot

I had a property inspection with…

I had a property inspection with Dexters today and the team were very professional and responsive throughout. They were attentive, helpful, and always quick to respond to any requests with professionalism and efficiency. They also have a very good maintenance team for the apartments. Overall, a very positive experience. Thank you Petros Giorganios for your support.

Miss · 13 May 2026

★★★★★ 5/5

Google

The Dexters team have all been brilliant from start to finish. Oliver Sergides was professional and honest during our viewings. And during the progression of the sale Mark Apan has been fantastic and is always trying to get us to the next step with what felt like hundreds of phone calls. With delays out of our control Mark has done a great job in keeping us updated and keeping the communication flowing. And a thank you and to Neela Patel who has always been a friendly voice over the phone. Thank you Dexters

Edward · 15 October 2025

★★★★★ 1/5

Trustpilot

Extremely disappointing and insensitive handling of an ongoing leak

I have had an extremely frustrating experience dealing with the Dexter team regarding an ongoing water leak coming from the apartment above mine. The leak has caused water to drip through the ceiling of my living area and has resulted in ongoing damp and mould issues in my apartment. The issue is still not fixed I am a single occupant and work from the office Monday to Thursday, yet I have repeatedly been expected to accommodate inspections and contractor visits with as little as one hour's notice. I am expected to be available whenever they want access and to rearrange my commitments to suit their schedule. (and their contractor never shows up at the agreed time) On several occasions, I have been asked to leave keys with the concierge so contractors can access my apartment while I am at work. However, I have not been given any clear assurance about who will be present to supervise the contractors or monitor what work is being carried out inside my apartment while I am not there. I find this completely unreasonable. It is my home, and I should not be expected to simply hand over access without proper arrangements and accountability. Despite this, I have continued to cooperate and provide access whenever reasonably possible. The most frustrating part is that the leak is coming from the apartment above mine (Dexters are they pm), yet Dexters has repeatedly stated that repairing the source of the leak is not their responsibility. Whatever the internal arrangements between landlords, tenants, contractors and managing agents may be, the fact remains that the damage to my apartment is being caused by a leak originating from the property they manage. My own landlord and property management team have been trying to coordinate with Dexters, but they cannot repair a leak that originates from another apartment. Meanwhile, I am the person who has been left living with the consequences. The contractor dates have repeatedly been pushed back and the issue remains unresolved. The necessary dehumidifier installation has also been delayed (still not installed). We were told that a dehumidifier would be installed on 5 October, but this has now apparently been moved to 13 October because of a request from the tenant in the apartment above. The dehumidifier is required in my apartment, which has been affected by the water leak. It is extremely frustrating that this has been delayed when I am the person living with the consequences of the unresolved problem. Communication has also been extremely poor. Emails from me and my property management team have repeatedly gone unanswered, and calls are often not answered even during working hours. Over weekends, there appears to be little to no response. Allocated, Senior Property Manager at Dexters, has been involved in this matter, and I have found the handling of the situation extremely insensitive. I feel that Dexters has not taken sufficient ownership of coordinating a solution, while responsibility continues to be passed between different parties. I have been living with damp and mould for around five months, and this situation has started to affect my physical and mental wellbeing. I did not cause this leak, yet I have had to repeatedly chase different parties, accommodate last-minute access requests and live with the consequences of an issue originating from another property. I would expect a property management company to communicate properly, coordinate contractors effectively, respect residents' homes and schedules, and take the impact of problems originating from properties they manage seriously. Unfortunately, that has not been my experience with Dexter. The leak remains unresolved, communication has been poor, and I feel that the impact this situation is having on me has not been taken seriously.

Chhavi · 3 October 2026

★★★★★ 5/5

Google

Lashonte was excellent in helping us out with our search. Very accommodating and engaged with our needs which made for a more pleasant viewing experience than I have had in the past. Very professional and well done 🙏🏾 …

D · 10 August 2026