Trusted Agent profile · Brent
★★★★★
2,267 reviews across 2 platforms
62 Chamberlayne Road, Kensal Rise, NW10 3JJ, Brent, NW10 3JJ
Dexters's office in Brent, at 62 Chamberlayne Road, is rated 4.4 out of 5 across 2,267 reviews on two platforms, including 389 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Dexters Kensal Rise & Queen's Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
Every review we hold for the Brent office, from every platform, shown as written. First names only.
5/5
TrustpilotSpecial thanks to Sophie
Special thanks to Sophie. She looks after our property and does a great job. Thanks Sophie
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleNathalia was a fantastic estate agent in finding a future home. I would not hesitate to recommend her to anyone.
Dear Mabel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleHad a dream viewing with Lashonte this afternoon! Beautiful property, and Lashonte was so attentive throughout, answering all my questions and picking up on all the things that matter to me in a house search. She really went above and beyond to make me feel comfortable, and was direct and transparent about the process. 10/10 recommend!! ☺️💖
Dear Eve, We really appreciate you taking the time to leave such lovely comments about Lashonte. She will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
TrustpilotDexters have helped me during a recent…
Dexters have helped me during a recent tenant transition. They are very organised, I was dealing with Kirlon Sanchez who quickly and efficiently sorted out many issues while still leaving me with a level of control. For a landlord Kirlon and his team is just what you need.
5/5
TrustpilotSacha and the team
Sacha and the team were great at finding a tenant and handling the turnaround.
Thank you for leaving a wonderful 5* review. Kind regards, Asma
5/5
GoogleTega was incredibly helpful with our flat search. My partner and I were looking for a 3 bed with nice view near a great school as we’re expecting. He was so informative and funny! Definitely ask for him for your next search
Dear Danielle, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
1/5
Trustpilotreal lack of service/ communication
awful, I have been trying to speak to someone from the sales team for months. they say the same script every time I call "this is lettings, leave your details and sales will call you back". They never do. I actually want to purchase a property, why wont they talk to me? I can see the property just sitting there and every time I ask if it's still available they say it is. But I never get further than that with them.
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
GoogleLashonte has been a great ambassador for the for Dexters, polite and enthusiastic.
Dear Paul, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleAfter two previous failed sales, Neela from Dexter's office in Kensal Rise managed to clinch the deal on the third attempt. I found that she was attentive and followed the case closely making sure that myself as seller and buyer were always appraised of the situation. Neela made sure that whenever there were any potential issues these were resolved through communicating with all parties concerned in a concise and direct way. From survey to exchange of contract Neela was continually in contact making one feel comfortable with the whole process. When solicitors were slow to respond Neela would also chase up responses from her side. Alot of agents do not spend as much time following up on things and thank Neela for her hard work and assistance.
Dear Robert, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
GoogleTega was professional, responsive, and helpful throughout the process. He communicated clearly, answered questions promptly, and made the viewing straightforward and efficient. I appreciate his time and would recommend him to others looking for a smooth experience.
Dear Hanad, Thank you for taking the time to leave a lovely review regarding Tega. Kind regards, Asma
5/5
TrustpilotIt started when a friend's flat was…
It started when a friend's flat was passed to Dexters. I was dealing with this matter and met Christian Pengally the Lettings manager. He was cheerful and helpful throughout and even managed to get the owners deposit back despite the difficulties due to the tenant passed away. Will not hesitate to recommend him and Dexters.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleSo excited to move into our new flat which Zamar helped us find. The experience was amazingly smooth and Zamar was always on hand to help. Couldn’t recommend enough
Dear Jess, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotCan recommend!
Monika has been managing my flat for rent for the last year or so. She has always been friendly, responsive and proactive, communicated regularly by email and by phone and I have been able to feel the flat is in good hands. Recently we've had some issues with damage coming from the flat above and she has gone the extra mile to chase the managers of that property so that the damage can be repaired. I'm very grateful to her!
Dear Katherine, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotUnfortunately I had a leak at my flat…
Unfortunately I had a leak at my flat which I let out through Dexters. Monika has been incredibly efficient in resolving this - chasing the managing agent to find the cause of the leak, following up and arranging for it to be fixed and then looking into redecoration which needs to be claimed on the buildings insurance, as well as liaising with and reassuring the tenant and keeping me informed. She has been a pleasure to deal with and I am really impressed by her efficiency, reliability and tenacity.
Thank you for your kind comments regarding Monika and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotExcellent property management team
The service provided by the property management team of Jia Wang, Stephanie Thame and Regan Ronayne at Dexters has been exceptional. They have let and managed my property for many years now and their professionalism is second to none. They communicate well and take action promptly when required. Their help and expertise has been invaluable.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleAarati has been very helpful and responsive throughout the entire process. She was also very transparent about the options available to me which gave me comfort about the service I can expect. Nothing to fault!
Dear Nikita, Thank you for your kind comments regarding Aarati and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotRecently I had an issue with an…
Recently I had an issue with an appliance at one of my rented properties, Nabil Subhani dealt with back and forth between his maintenance team, the tenant, the insurance company and directly with me. In all the time. Dealing with the matter, Nabil was responsive to all matters in an extremely efficient and timely way. His communication was clear and to the point and the matter was progressed efficiently despite the fact that that too many people were involved he stayed at the centre of communicating with all parties concerned.
Dear Adnan, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
GoogleWe had a wonderful experience with Zamar. From the start, Zamar was incredibly helpful and went above and beyond to understand our needs and preferences. He made the whole process seamless, showing us great options and guiding us through every step with clear communication. What really stood out was his dedication to finding the perfect place for us, and he was always quick to respond to any questions we had. Thanks to his professionalism and friendly approach, we found a flat that we absolutely love. We couldn’t be happier!
Dear Mark, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
GoogleI recently had a fantastic experience with Dexters, thanks to the exceptional service provided by Zamar. From start to finish, Zamar was incredibly helpful and friendly, always making me feel comfortable to ask any questions I had. I needed to find a property quite quickly, and Zamar ensured the entire process was smooth and efficient. He made sure I had all the information I needed and went above and beyond to make everything as seamless as possible. Highly recommend Dexters and a big thank you to Zamar for all his help!
Dear Mohamed, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleTega has been such a great help in finding the perfect property for my husband and I. His energy is extremely positive and uplifting, and he has a “go getter” attitude. He knew exactly what type of home we were looking for and went above and beyond to find it for us. Thank you Tega!
Dear Carolina, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
TrustpilotTina was incredibly professional
Tina was incredibly professional, clear, and helpful throughout the entire process of leaving the property. She made everything straightforward and stress-free. A well-deserved 5 stars!
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI had a really good experience with Dexters. The team was professional, friendly, and very helpful, especially Lashonte. They were always quick to respond to any questions I had, I would definitely recommend!
Dear Lyvonne, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleDexters were excellent in helping me sell my flat. Communication was great through out, they got lots of people through the door for viewings and ensured the sale eventually went through quickly and without any dramas. Special shout out to Neela and Nathalia- thank you!
5/5
TrustpilotWe had a very positive experience with Rai
We had a very positive experience with Rai Gega throughout the tenancy change process. He was always helpful, responsive and clear in explaining each step, and he made sure everything was completed properly despite the process taking some time. We really appreciated his patience, professionalism and support throughout. Thank you, Rai!
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Kensal Rise & Queen's Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brent.
