Trusted Agent profile
★★★★★
260 reviews across 2 platforms
61a High Street, Braintree, CM7 1JX, Braintree CM7 1JX
Michaels Property Consultants's Braintree office at 61a High Street is rated 4.8 out of 5 across 260 reviews on two platforms, including 73 Google reviews rated 4.6. The 187 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Braintree office, from every platform, shown as written. First names only.
5/5
TrustpilotI would not use any other than Michaels
I could not fault the brilliant service and professionalism that Michael's offered us. We had a simple sale and they very happily answered any calls or emails swiftly and promptly. Charlotte was great at selling the flat, and Carla was particularly helpful post sale. We had a terrible service with another local estate agents and these guys were simply superb.
5/5
TrustpilotVery helpful and professional
I’m helping my sister with her search for a new property. We arranged viewing for three properties that are being marketed by
5/5
TrustpilotRenting with Michael’s
We recently rented with Michael’s and dealt with Sam Francis and Aaron Leyland. Would recommend them in a heartbeat. They are both approachable staff and we never had to chase them about anything, explained processes to us and were understanding of our situation. We would definitely look to use their services again when the time comes.
5/5
TrustpilotMichael's Properties were professional …
Michael's Properties were professional and approachable throughout the process of my buying a flat from viewings to completion.They responded promptly to emails/queries and were helpful and supportive during what is usually a very stressful time. Despite the setbacks that arose they maintained their professionalism and I was very happy with the overall service and would definitely recomment them
5/5
TrustpilotMichaels have pulled it out the bag…
Michaels have pulled it out the bag again, they go above and beyond when selling your home and even step up with any help you need with your future purchase. I have used them on several occasions now and will definitely be using them again should the need arise.
5/5
TrustpilotMichael’s have been amazing right from…
Michael’s have been amazing right from the start. When selling our property we received prompt and detailed feedback after every viewing and their onward sales consultant Jo was absolutely brilliant in keeping our buyers updated after there was a longer weight than expected due to delays at the top of the chain. I can’t recommend them highly enough.
5/5
TrustpilotWe would highly recommend the team at…
We would highly recommend the team at Michael’s. When we first instructed them to sell my parents home, we where impressed with their professionalism and straight talking. Mum asked how long will it take for an offer and they said between 3 to 4 weeks. It took two.
5/5
TrustpilotSam at Michaels has been amazing with…
Sam at Michaels has been amazing with the letting of our property. This is my first experience of letting and he has been very helpful and is always available for any queries or advice. Would highly recommend Sam and Michaels
5/5
TrustpilotWe unexpectedly exchanged on sale and…
We unexpectedly exchanged on sale and purchase today, with completion tomorrow; long story.Michaels have been great and extremely supportive throughout. Jo and Nicky kept us informed during some tricky and stressful times until we got the job done.
5/5
GoogleThese guys have been amazing. They definitely went above and beyond to support me throughout an extremely difficult house sale which dragged on for months through no fault of theirs. I can honestly say it was due to the determination of Sophie, who persevered and would not give up, that this sale actually happened. The team at Michael's are fantastic, many thanks to Patrick, Declan, Stephen who fought it at the bitter end and of course, Sophie. Always professional, reassuring and really fought my corner. I have no hesitation in recommending Michael's 100%. Thank you all.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleOver the last 2 years I have dealt with more than my fair share of estate agents, I have found that they are not all honest, helpful or compassionate. However, Patrick, Steven and the team in the Braintree office are all 3. After a sale falling through 4 days before completion, not their fault i add, they listened to my tears, and moved mountains to re sell my home for me, which they did in less than 24 hours, twice!!!!! I cannot recommend Patrick and the team enough. If you want honest, straight forward, hard-working estate agents Michaels is the one for you. They will be my go to in the future. Professional to a fault, but also make you feel like YOU are all they care about. Well done guys, and from the bottom of my heart, thank you so much. (p.s. Stacey........I bet you miss me...lol.......thank you)PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotChloe did an excellent job showing me…
Chloe did an excellent job showing me round a property in Wivenhoe. She was very professional and helpful and explained everything very clearly.
5/5
TrustpilotExcellent Service from Start to Finish
It is definitely a five star for me as Kyle made the whole process as smooth as possible.
5/5
TrustpilotWe were shown round by Kelan
We were shown round by Kelan, very knowledgeable, very friendly and informative.
5/5
GoogleBraintree Team feedback Dear Mr Simpson & Mr Rayner, We are currently using your Braintree branch to sell our property. Now we have made to the point of exchange (completion is due on the 26th August), we felt it should be brought to your attention, how our experience it has been. The sale has not been an easy one; not just emotionally, but also because there was a lot of pressure to get the sale completed within a very tight timeframe, especially under the current unprecedented times of Covid-19. What was also very apparent is just how busy the market has been since Covid-19 Lockdown was lifted, thus applying more pressure to the team a Braintree’s working day. With this in mind, we wanted to let you know how much of a fantastic team you have in Braintree. All of the team and their varying personalities gel brilliantly from our point of view. They were extremely informative, worked very hard, were polite and gave every attention to detail to ensure the sale was completed within our very tight timeframe. We honestly feel you couldn’t get a better mix of characters to do the job they are doing, which includes hand holding to a certain degree also! We would never hesitate recommending the team in Braintree and felt it important to make yourselves aware how very grateful to them we are. We would also like to thank Stephen Richardson, who mostly dealt with our sale on a day to day basis. In our opinion, he went above and beyond the call of duty. This sale would not have happened if it wasn’t for him. Over the course of the sale you become more familiar with your agent, especially when emotions are high. Stephen is the epitome of calm and a skillset to match with every aspect of his role. Whether it be full updates or apply pressure elsewhere to push the sale forward. Even when things came to the wire, he still managed everything, and everyone involved to get exchange to occur. We can’t thank him enough. Even whilst on holiday (last week and you should let him have another 3 days!!), he stayed in touch with our sale, to the point, without him doing so, we would not have exchanged at the time required. He has left us with an empathy to him and a loyalty to your firm. We will be forever grateful for the work he put into our sale, and as mentioned before, we felt this is far beyond what you would expect, and he has surpassed our expectations. We thank all of the Braintree team, as having been with other local agents, there is really is no comparison. Your team in Braintree is an absolute ‘god sent’ as they have shown what excellent Estate Agents really are. People are always so ready to complain, but we have had an amazing experience and felt it imperative that we inform you of something positive! Many thanks to Stephen and all the team at Braintree. Best regards, Dan & Nikki Needham
5/5
GoogleDeclan is without doubt the most professional estate agent we have dealt with when viewing properties! Please do not be put off by the fact he is only young! He was very knowledgeable of the area which we don’t live in, kept us informed about the property we wanted to purchase and was extremely professional and responsive to our emails. Although the property we wanted to purchase hasn’t actually worked out for us, I would have no hesitation in finding an alternative property through Michaels and will specifically be asking to speak with Declan. It’s a shame we’re out of area as he’d definitely be my first choice to sell my property through.PositiveResponsiveness, Professionalism
5/5
GoogleMichaels were recommended to us by a friend who sold their house in Witham. We couldn’t be happier with the service we have received from start to finish. We had two valuations booked in, one with a large estate agency and another with Michaels. Patrick valued our flat and was completely transparent with fees and managing our expectations of the property market, there was no hard sell at all. This was the complete opposite to the service we had received from the other agent. Our property was sold within a week of being on the market for full asking price. Patrick and Steve were so supportive throughout the whole process and regularly provided updates and chased the solicitors when required. Thanks guys!
5/5
GoogleWe had originally had our property valued by Steve and we loved the amount of time he put into getting to know us and what we wanted and really appreciated his time. We bought our house through Michael's, it was a long winded process to say the least, but everyone we spoke to was so helpful and welcoming. Steve again was brilliant and always keeping us updated or checking in with us which we really liked, we didn't feel like just another client. As the process was continuing through lockdown Steve made every effort to help continue the process and even on their first busy weekend back managed to fit us in for a quick viewing for our property to check everything was in order. We would highly recommend Michael's!
5/5
TrustpilotExcellent service
I would highly recommend Michael’s, they have been very organised and extremely professional from day one. Special mention for Jo who has kept me updated on a weekly basis handling the sale of our property.
5/5
TrustpilotBest service ever
I need to admit the service offered by senior letting agent Samuel is above par. He was and is with us every step of the way to get the perfect place. Being new to the UK he walked us through the process and helped us with every little thing. Including recommendations on schooling for the kids. Thank you Sam and Michaels Property Consultants.
5/5
TrustpilotKieran was great
Kieran was great, very knowledgeable and professional. A real credit to Michael's!
5/5
TrustpilotJacqui was fantastic
Our experience with Michaels has been fantastic. At the point of exchanging yesterday we had a call congratulating us and throughout the whole process the communication has been seamless. We're so grateful for such a smooth process and that's down to Jacqui Spence. Fantastic colleague who's really looked after us. Thank you for everything!
5/5
TrustpilotWe used Michael's to sell our house and…
We used Michael's to sell our house and can only praise the Team Highly as they sought to support us through the whole process which took nearly 8 months from sale to completion, it was a roller coaster from start to finish as the result of others in the chain but fair play to the whole Team Gemma, Joely and Patrick who kept us informed and updated on events from start to finish!Thankyou to the whole Braintree office you certainly receive our high recommendation as we finally move onto our next chapter and forever home !
5/5
TrustpilotMichaels State Agency is good but Sam is the best
I would highly recommend Michaels Estate Agency for renting a place. We met the agency when we were desperately trying to find the best place to live with our two small kids. Actually, the whole team is great, but for my family, Sam stands out as the best.We rented a place through him twice. He is not only a helpful and kind professional consultant but also someone with practical solutions and a sense of order at all times. He always understands our expectations and needs, sometimes even better than we do. Even after the renting process is complete, he remains reachable for any assistance or questions. Just like in the Fireman Sam cartoon, where Norman Price and his friends always call Sam when they need help, we know we can count on him.Thank you once again, Sam, for making us feel secure with your presence. Your support truly means a lot to us.
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Michaels Property Consultants's Braintree office has 260 reviews across two platforms: 73 on Google, 187 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Michaels Property Consultants Braintree is rated 4.8 out of 5 across all 260 reviews, and 4.6 out of 5 on Google from 73 reviews, checked 9 October 2026.
Michaels Property Consultants Braintree, 61a High Street, Braintree, CM7 1JX, Braintree CM7 1JX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.