Every review we hold for the Braintree office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had been looking for a property to rent for a few months and I went and saw 3 with Jordane from Cmrent. Despite me being extremely fussy and us both getting used to putting on face masks every time we went for a viewing she was so patient and made the process so easy for me. Dan who I conversed with over email and phone was also excellent at making the process easy and understandable considering this was my first move. Their processes are flawless and they make sure you have everything set up in time for when you move into a rented property. I cant fault the company or the staff/management that I had the pleasure to deal with. If I did move again I'd definitely be returning to them. The speed of their replies and how quickly they got things done was a relief considering I had been in touch with a few other estate agencies who would take weeks to even to respond to an email. Great service. Thank you for all of your help and hard work!PositiveResponsiveness, Quality, Professionalism, Value
Martine · 24 August 2021
Agent replied
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 4/5
GoogleI am currently using CM to rent from and I can say it’s been quite a good service. Spoken to at least 3 different members of staff and they all have their own good qualities. Mostly dealt with by Becky and Dan and can’t fault them. Quick to respond via e-mail and always answer the phone when called and try to help with any queries I have. Have a great personal relationship and asks you questions about you and gets to know you rather than just another number on the system
Samantha · 30 July 2021
Agent replied
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRented through the Witham branch, Yasmin was really helpful and informative, managed to sort all my questions quickly and efficintly. I have 2 dogs so is always very hard to rent but this was no issue for Yasmin, Only took just over a week from viewing to moving in. Fees are slightly more then other agents but worth it for the professional service. Would definitely recommend. Five star keep it up.
O · 28 July 2019
★★★★★ 5/5
GoogleJordane was great! Was a smooth very fast and reliable transaction!
We are very happy with the service we got and very happy in our new home!
Big thanks to Jordane for all your help 😀
Jodie · 30 July 2020
Agent replied
Thank you for your glowing 5* review! I will make sure your kind words are forwarded to the local team. Best wishes, Scott @ Customer Relations
★★★★★ 1/5
GoogleAppalling would never use again. You get hung up on if you have an issue they can’t be asked to deal with. You wait 2/3 months for an email back. Electrical faults have not been dealt with after 4 months. They don’t care once you have signed your tenancy ageement. Staff are rude could not care less about their tenants. Never experienced a service as poor as this. Save your money time and stress go elsewhereNegativeResponsiveness, Quality, Professionalism, Value
Mark · 24 August 2021
Agent replied
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleRented through the Witham branch, Yasmin was really helpful and informative, managed to sort all my questions quickly and efficintly. I have 2 dogs so is always very hard to rent but this was no issue for Yasmin, Only took just over a week from viewing to moving in. Fees are slightly more then other agents but worth it for the professional service. Would definitely recommend. Five star keep it up.
Matt · 24 October 2018
★★★★★ 5/5
GoogleFantastic stuff. Found a place super quickly and then had to wait no time at all to move in.
Katherine Harvey was excellent, she made the daunting task of finding a new place a total breeze.
Thanks!
Miljan · 21 October 2019
Agent replied
Thank you for taking the time to leave us this amazing 5* review.
Best wishes, Lucy
★★★★★ 1/5
Google100% Avoid this letting agent! I can honestly say that I have never had such a bad experience while renting in any of my previous tenancies. I was a tenant with them for two years during which time requests for essential maintenance and …
Ashley · 13 September 2025
★★★★★ 4/5
GoogleThe move was successful and we are delighted with the flat albeit a few things could have been better. However I wanted quirky and I got very quirky. Ha! ha! ha!
Thank you for your help in completing a very difficult move ... arriving from Spain and Covid quarantine immediately into a new home.
We did all of the business by phone and email. You listened to the finest detail and delivered on time. Very well done. You thoroughly checked our credentials.
The Referencing process was good and they were very helpful when I needed it.
Using DocuSign was so very useful in these circumstances.
This rental need was outside the norm but you accepted the challenge. We were able to leave the hotel after a 10 day quarantine and move into our new home immediately on that day. Fabulous!
Thank you once again Daniel. All the best in your career.
V · 15 March 2021
Agent replied
Thank you for your wonderful review and kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was our first time renting and they explained the process really clearly and were very helpful. Katherine was very patient with us and answered all our questions promptly. Overall good service and would recommend.
Katrina · 19 November 2019
Agent replied
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thanks for the recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleSupported me through my renting process. Catherine and Tilly were amazing!!!
David · 5 March 2025
★★★★★ 5/5
GoogleCould not say enough good things about CM Rentals, this was myself and my partners first time renting and we had many things we were not sure about. Everybody we have dealt with at CM Rentals has been so helpful and no question has seemed to silly to ask as they are always willing to help. we have found the process really easy and stress free.
Jake · 25 March 2020
★★★★★ 5/5
GoogleCM Rent & Sale have recently taken over the management of my property and have been very helpful and professional in their service.
I highly recommend CM Rent & Sales
Update.
CM Rent & Sales have been working with me now for a while.
They have assisted me with any issues and gone above and beyond every time.
Always friendly and nothing is ever too much.
Well done guy's.
Lee · 30 July 2022
Agent replied
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently rented a property through cmrent in Witham. It was such an easy process and the staff were professional and friendly especially Jordane. Would highly reccomendPositiveResponsiveness, Professionalism
Nick · 21 June 2021
Agent replied · 20 June 2024
Many thanks for the excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTravelled 30 minutes for a viewing in Braintree and after 15 mins nobody had arrived. Staff on the phone were not apologetic nor polite when we called to enquire where the estate agent was. Another 10 mins passed before the estate agent called to say she was on her way - 20 mins after she was due to show us around - because her last appointment had run over. The staff on the phone should have been made aware of this so they could let us know rather than being rude to us and leaving us waiting outside expecting her to show up any minute. We had to leave to make another appointment which made it a completely wasted trip.
Kate · 28 July 2019
Agent replied
Dear Kate,
Firstly, please accept my apologies for a delayed response to your review. I have been away on annual leave for 2 weeks and this is my first day back in the office.
I was very disappointed to read of your experience with cmRENT & SALES. We take pride in providing good customer service and we have clearly fallen short on this occasion.
I have discussed this situation with my team to establish what happened. I am told that the representative who was due to meet with you was held up considerably on a property valuation and she completely lost track of time while in conversation with the property owner.
When you called the office to advise that our representative had not arrived, a message was sent to her straight away to see where she was. As soon as she saw the message she realised the time and called you to apologise and say that she was on her way. However, you had another appointment that you had to attend and you had no choice but to leave. This sadly, meant that you were unable to view the property.
Whilst an apology will regrettably not alter the outcome of the experience on this occasion, I do extend it with all sincerity and I hope that you have now found your dream home.
Kind regards,
Nick Miller, Branch Manager
★★★★★ 5/5
GoogleThank you to Tom and the team for all of your help with our property purchase. Tom was professional throughout and kept us updated and posted with information as much as possible. Also Becky chased everything up and kept me informed through the whole process.
We couldn't be happier with our purchase, Thank you so much again for helping us get there!
Lucy & Dan
Lucy · 31 July 2018
★★★★★ 1/5
GoogleTravelled 30 minutes for a viewing in Braintree and after 15 mins nobody had arrived. Staff on the phone were not apologetic nor polite when we called to enquire where the estate agent was. Another 10 mins passed before the estate agent called to say she was on her way - 20 mins after she was due to show us around - because her last appointment had run over. The staff on the phone should have been made aware of this so they could let us know rather than being rude to us and leaving us waiting outside expecting her to show up any minute. We had to leave to make another appointment which made it a completely wasted trip.
Kate · 22 June 2018
Agent replied · 20 June 2024
Dear Kate,
Firstly, please accept my apologies for a delayed response to your review. I have been away on annual leave for 2 weeks and this is my first day back in the office.
I was very disappointed to read of your experience with cmRENT & SALES. We take pride in providing good customer service and we have clearly fallen short on this occasion.
I have discussed this situation with my team to establish what happened. I am told that the representative who was due to meet with you was held up considerably on a property valuation and she completely lost track of time while in conversation with the property owner.
When you called the office to advise that our representative had not arrived, a message was sent to her straight away to see where she was. As soon as she saw the message she realised the time and called you to apologise and say that she was on her way. However, you had another appointment that you had to attend and you had no choice but to leave. This sadly, meant that you were unable to view the property.
Whilst an apology will regrettably not alter the outcome of the experience on this occasion, I do extend it with all sincerity and I hope that you have now found your dream home.
Kind regards,
Nick Miller, Branch Manager
★★★★★ 5/5
GoogleExcellent and professional service from Daniel and the team. I have just moved into a new flat and the experience could not have been smoother.
Ian · 3 March 2021
Agent replied
Thank you for the great 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI spoke to the loveliest lady today called Catherine. She was extremely helpful, explained everything i needed to know super well and was really friendly
Scarlett · 6 December 2024
Agent replied · 12 December 2024
Many thanks for the great 5* review and your kind words Scarlett. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to share my wonderful experience I received from CM Rent. In particular my shout out goes to Jordane. Not only did she provide the best customer service ever. Nothing was too much trouble and she made the whole process so easy and seamless. Thank you so much.
Jennifer · 30 June 2023
Agent replied · 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCM rent and witham have been efficient and really helpful with moving me into my new home. Thank you so much CM rent & sales witham !
Jack · 22 September 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave us this tremendous 5* review Jack. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBecky and the team were brilliant when they moved me into my new property. I asked to move in very quickly and they got everything sorted and me settled in within two weeks. They responded to all my emails and queries very quickly and I have been really impressed with them, they are a great agency.
Alice · 28 July 2019
★★★★★ 5/5
GoogleCM rent and witham have been efficient and really helpful with moving me into my new home. Thank you so much CM rent & sales witham !
Jack · 13 September 2024
Agent replied · 12 December 2024
Thank you for taking the time to leave us this tremendous 5* review Jack. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat organisation, Dan is a pleasure to deal with.
George · 30 July 2022
Agent replied · 30 July 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
