cmRENT and SALES Braintree reviews

★★★★★ 1/5

Google

Avoid CmRENT at all costs, deeply unprofessional and unreliable CmRENT have been an absolute nightmare to deal with. I strongly advise both landlords and tenants to avoid this company entirely. They have withheld deposits from both landlord and tenant for over two months, despite both parties agreeing in writing on how the deposit should be handled. There is no dispute, yet the money is still being held with no resolution in sight. This is unacceptable and raises serious concerns about their processes and professionalism. Communication is appalling. When properties were advertised, CmRENT failed to answer the phone for extended periods, not only to potential tenants but also to the landlord. This actively harmed viewings and interest and showed a complete lack of care or urgency. The agent was given multiple opportunities to resolve the issues or take appropriate action. Each time, nothing meaningful happened. I was forced to put everything in writing just to get even basic responses, and even then every interaction was met with resistance, delays, or deflection. What makes this even more disappointing is that CmRENT used to provide a perfectly acceptable service. That is no longer the case. The current operation is disorganised, obstructive, and unprofessional from start to finish. If you value your time, your money, or your sanity, do not use CmRENT. There are far better agents out there. Avoid at all costs.

Simon · 13 February 2026

★★★★★ 5/5

Google

Emily and Lauren were ever so kind and welcoming when I stopped by the branch to ask about retirement properties. They took the time to answer all my questions with great patience, and very thoughtfully offered to keep in touch should anything suitable come up, especially so I might be closer to my grandchildren, which would mean the world to me.

Christine · 22 May 2026

★★★★★ 5/5

Google

I came into the office as i’m looking to buy some properties for a buy to let, I had a few questions about the new renters right act and I spoke to Lauren and Emily and they were both extremely helpful and answered all of my stupid questions really put me at ease couldn’t recommend them both enough

Emily · 22 May 2026

★★★★★ 5/5

Google

Emily was fantastic, she came out when she said she would, communicated effectively in person and via email. There was an issue in the property that had previously been reported to the staff and not actioned, she got it actioned the same day. Would highly recommend her 😊

Gillian · 22 May 2026

★★★★★ 5/5

Google

I have recently rented a house through C and M Rent & Sales Witham office, and the whole process from first contact to receiving the keys took less than 2 weeks. Lauren and Emily were very easy to deal with and clearly effective in their roles. A big thank you for making the process easy.

Mark · 13 March 2026

★★★★★ 5/5

Google

Lauren called me up a couple days ago and booked a property visit in which she let me know her colleague would be attending, Emily was so lovely and listened and noted all problems with the property and i couldn’t be more grateful.

Tiana · 22 May 2026

★★★★★ 5/5

Google

Emily was brilliant in helping us view a property at very short notice. She was on time for the viewing and made sure all our questions were communicated to the landlord quickly and shared his response with us immediately. Nothing was too much trouble, she’s a great advocate for prospective tenants.

Paula · 13 February 2026

★★★★★ 5/5

Google

We recently had the pleasure of having Catherine from CM RENT AND SALES assist us with our move, Catherine was professional, efficient and the communication was constant which was a huge relief for me as we were constantly in the loop and knew exactly what was going on at all times ! Even after move in day Catherine has been reliable and friendly in every aspect and I couldn’t recommend her and CM RENT AND SALES enough. Thank you again Catherine and the whole team !

Faye · 23 March 2025

★★★★★ 5/5

Google

We recently rented our property through CM Rent and had the pleasure of receiving support from the wonderful Catherine. From start to finish, she was incredibly patient and ensured we had all the necessary details. On our move-in day, she went above and beyond to assist us, even staying past her working hours to make sure everything went smoothly. Her flexibility and dedication truly made a difference, and we are very grateful for her support. Overall, our experience with Catherine was excellent, and we truly appreciate her professionalism and support. Thank you.

Zahra · 5 March 2025

★★★★★ 5/5

Google

I’ve just moved into my new place, and Emily has been supporting me throughout. She completed my viewing, has answered all my frantic calls and gave me my keys on move in day. She has been kind and professional throughout. Thank you!

Rebecca · 16 March 2026

★★★★★ 5/5

Google

Emily and Lauren were both very welcoming and helpful in guiding me on property rent as I am new to this, thank you girl appreciated all your expertise

Katie · 22 May 2026

★★★★★ 5/5

Google

Over the years CM rent have been a great help to me and my property company. I would like to say a big thank you to Lauren and Emily for their fantastic help this time around!

Michael · 13 March 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Megan while searching for a rental home. She was consistently prompt, professional, and incredibly helpful at every stage. What stood out most was her ability to make the entire process feel smooth and stress‑free. She listened carefully to what I needed, offered thoughtful options, and guided me through each step with clarity and patience. Thanks to her dedication, I was able to find a beautiful house that truly fits my needs. I’m grateful for her support and would happily recommend her to anyone looking for a reliable and efficient letting agent.

Reena · 16 March 2026

★★★★★ 5/5

Google

Me and my partner are looking to into having our property on with cm rent in witham next year, however we had lots of questions. Emily that mentioned she was new was extremely helpful and passed me over to Lauren when she was unsure on the answers. Both of them was completely understanding of our questions and took the time to explain the whole process to us as well. Will definitely be going with them in the future if we do decide too.

Peter · 13 March 2026

★★★★★ 5/5

Google

Came in shop the other day for rent advise and Lauren and Emily were very helpful.

Toby · 22 May 2026

★★★★★ 5/5

Google

Lauren & Emily were polite and helpful, they answered all my questions with ease.

B · 22 May 2026

★★★★★ 5/5

Google

I called up today for some information on the new renters right act as i’m not happy with the service i’m receiving with my current agent so I’m thinking of changing over and after my experience with both emily and lauren as emily explained she would try her best I will definitely be going with them if i move

Holly_ · 22 May 2026

★★★★★ 1/5

Google

How long are you going to hold our deposit from the renting of 11 byron close ? As we moved out of the property on the 16th April 2026 .and you have given no reason why your holding on to our deposit of £1442.00 for the last two months

Darren · 22 July 2026

★★★★★ 5/5

Google

I have recently used cm rent to rent out my first property. Since the initial meeting right up until they moved a tenant in last week they have been exceptional from start to finish. All of the team are always happy to help, nothing is too much trouble, Lettings is not an easy industry however the team know their stuff and have advised me on all correct compliance etc and have made it as ‘stress free as possible. I look forward to working with them for the coming years.

Curtis · 13 January 2024

★★★★★ 5/5

Google

We recently worked with Tierney from CM Rent, and we couldn't be happier with her service. Tierney was incredibly helpful and always very responsive. From the beginning, she kept us in the loop, ensuring we were informed every step of the way. Tierney made the whole process run smooth and stress-free. We highly recommend Tierney to anyone in need of a reliable and efficient agent!

Sarah · 19 June 2024

★★★★★ 5/5

Google

Rented a wonderful property with CM Rent. Very happy with all the assistance and help we were given during the whole process. Catherine and her team are a credit to the industry. We now have a full and happy home.

Steve · 1 March 2025

★★★★★ 3/5

Google

Very quick turn around in my hour of need. Christine was always happy to help with every concern and question. A very good first renting experience. Update 15-03-22 From the day I moved into my flat, I asked for Rental payment to be changed by a week to align with wages coming in. It was confirmed that it would happen, so changed my payment date. I have now been chased every month for late payment by accounts. Along with me requesting for it to be changed every month. I don't know if this has any affect on my credit rating, but now disappointed by the after service. Dropped to 3 stars.

Remie · 30 July 2022

★★★★★ 5/5

Google

Have been in the Witham area for a number of years, have now chosen CM Rent Witham, to manage my entire portfolio of properties. The team are professional, efficient and give a great service to both landlord & tenant. Highly recommend. Thanks to Isla who ensured the smooth transition to CM Rent.

Steven · 21 May 2024

★★★★★ 5/5

Google

I couldn’t recommend enough!! For a first-time move and having such a short time to do so, the CM Rent team were amazing! I would also hugely recommend Dan - he was always just a phone call or email away when we had any questions or queries, and he was very professional and helpful with what would normally be an incredibly stressful time! Thank you to the whole team for helping us with the property hunting and moving in process!

Beth · 30 July 2021