Every review we hold for the Braintree office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery helpful staff in particular Ella…
Very helpful staff in particular Ella Gibbins and Phillipa Doe have helped me and my partner move and rent easily. Great experience with Beresfords and friendly faces all around :)
Chloe-Mae · 27 July 2024
Agent replied · 24 August 2024
Hi Chloe-MaeThanks for taking the time to provide us with your feedback following your recent dealings with our lettings department in Colchester. I am pleased that you had a very positive experience and that you found the application process both easy and smooth.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Property Visit
We had a property visit recently from Beresfords which was a smooth and seamless process. Hannah was thorough, friendly and was so helpful. Thank you!
Niromila · 16 October 2024
Agent replied · 23 October 2024
Hi NiromilaThanks for taking time out to provide your feedback. I am pleased that you had a productive visit from Hannah recently and that she was both thorough and friendly. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey made my first letting easy…
They made my first letting easy and the staff that attended to me was so helpful and made it easy for me. particularly the staff called Tom was so kind, friendly and also ready to help.
Temmy · 4 April 2024
Agent replied · 12 June 2024
Hi TemmyMany thanks for taking the time to post your review. I am pleased that you have found your first experience of renting a property to be a positive one and that our lettings staff were friendly and helpful. I know Tom in particular will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThe process of renting was quite easy and Debbie Barnes helped with the process and answered all our questions. We would use them again should we decide to move
Maxine · 16 February 2026
Agent replied · 16 April 2026
Hi Maxine
Thank you for posting your recent review. I am pleased that you have found the process of renting out your property to be relatively easy, and Debby and her … More
★★★★★ 5/5
GoogleI cannot thank Eleanor enough for her help in selling my flat. There have been many bumps in the road, and throughout Eleanor has gone above and beyond to ensure I didn't lose my sale or my purchase. Would 100% recommend using Beresfords and Eleanor for your sale/purchase.
Sarah · 13 June 2023
Agent replied · 12 June 2024
Hi Sarah,
Thank you for taking the time to post your 5 star award for Eleanor who is based at our office in Braintree. Eleanor works hard to provide the best possible customer care and will really appreciate you sharing your experience. She will do everything within her power to ensure a sale goes through to completion, guiding and supporting throughout the process. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotAmazing reps. Been with them since years and never let down
Exceptional Service from Lauren and the Team.
Ak · 29 July 2026
Agent replied · 25 September 2026
Thank you for providing us with your detailed review. It was great to read that having worked with us for so many years now, you continue to be consistently happy with the service you receive from Lauren and her team, who have always been on hand to answer your queries in a quick and efficient manner. We all very much appreciate your kind words and hope to continue working with you long into the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleSam has been a revelation since she took over the management for my partners flat. She seems to instinctively know what we need and has been very understanding of the issues we’ve had. Highly recommended!
John · 13 April 2024
Agent replied · 12 June 2024
Hi John
Thanks for taking the time to provide us with your feedback. I am pleased that you have been impressed with Sam with the way in which she has proactively resolved any relevant issues you have experienced. I know Sam will be very grateful for your positive feedback.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAbby really helped
Abby really helped me to ensure that as a landlord I had all documents in order, should I need to make a rent protection claim.Thank you Abby
Kevin · 28 August 2024
Agent replied · 23 October 2024
Hi KevinThanks for taking time out to provide us with your feedback. I am pleased that Abby assisted you with all the documentation that was required. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat communication and help throughout…
Great communication and help throughout the process
Customer · 25 July 2026
Agent replied · 12 June 2024
Thank you for providing us with your recent feedback. I am pleased that you have been happy with the service you have received and have felt you have been kept well informed throughout. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotTom has been very professional during…
Tom has been very professional during the process of me renting a property. Very polite and helpful, he went through all details thoroughly and efficiently, I never have trouble getting through to him and he has continued to keep me posted with any updates.Thank you Tom
Am · 20 July 2023
Agent replied · 12 June 2024
Hi AmWe appreciate you taking time out to provide your feedback, having dealt recently with our lettings department in Chelmsford. I am so pleased that you found Tom helpful and professional throughout the process. We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotGreat Experience Renting with Beresfords!
Right from the initial phone call, our experience with Beresfords was pretty seamless. Thomas E was really knowledgeable about local offerings that might suit our needs, to the extent we are now renting a place he suggested that we hadn’t initially inquired about. I found that Beresfords were very easy to get hold of when I had a question (of which I had many!) and were really helpful throughout the whole process. It was also nice to have someone consistent to contact in the office who we had met and helped us until the end. If we were to rent/buy in the future we would definitely consider Beresfords.
Emily · 25 May 2024
Agent replied · 12 June 2024
Hi EmilyThank you so much for taking time out to provide us with your feedback. I am pleased that you were impressed with the approach of our staff from beginning to end and that they were able to answer all of your queries. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery pleased with the levels of service…
Very pleased with the levels of service from Adam and his team and find they’re always polite, professional and always keep you updated. On this occasion I’m very happy with the with how quickly they have responded.
Alun · 11 February 2024
Agent replied · 12 June 2024
Hi AlunThanks for taking time out to provide us with your positive feedback following your recent dealings with our lettings department in Brentwood. I am so pleased that you found members of the team polite, professional and efficient. I am pleased that we were able to assist you effectively on this occasion and I know the local team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GooglePhoebe was outstanding in supporting us with our first house purchase. Often she kept us updated and in the loop sometimes before we received updates from our solicitors. Phoebe was happy to respond to our questions over email or phone. 10/10 would recommend
Sophie · 16 September 2023
Agent replied · 12 June 2024
Hi Sophie,
Many thanks for the 5 star award and kind comments for Phoebe who is based at our Braintree office. Phoebe works really hard to provide the best possible customer care and will appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleBeresfords have been a great company to deal with, they have been open about the process, efficient when dealing with it, and professional all the way through. Debby and Christine were especially helpful, making sure that everything happened correctly and within a timely manner.
Jamie · 17 August 2023
Agent replied · 12 June 2024
Hi Jamie
I was so pleased to read that you have been impressed with the approach and performance of the staff working in our lettings team at Braintree. We are all very grateful for your kind words and 5-star rating.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
GoogleNick was great, kept us up to date and helped us to find the perfect home. It wasn’t easy but Nick made the whole process stress free. Definitely recommend and will be going back the next time we move.
Josh · 15 December 2023
Agent replied · 12 June 2024
Hi Josh,
Many thanks for the 5 star award for Nick, Branch Manager at our Braintree office. Nick will do all possible to match clients to suitable property. He will guide and support throughout the sales process, doing everything within his power to ensure the transaction goes through smoothly, keeping all parties regularly updated. Your kind comments and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotGreat experience
Myself and my fiancée have had a great experience with Beresfords. We would like to thank the whole team for assisting us in finding our home . We really appreciate all your efforts and dedication in helping us out to settle down in our new home. We want to extend our appreciation to Debby , Jack, Joe ,Christine and the whole team.We wish you all the best. From Yogesh and Veroshka.
YOGESH · 9 October 2024
Agent replied · 23 October 2024
Hi YogeshThank you so much for posting your positive review. It's great that our lettings team in Braintree have been able to find you a suitable property and we hope you will be very happy in your new home. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleChristine and Debby have been absolutely amazing! Very smooth application process, straight to the point, quick communication. We were very pleased with the experience. Big thank you to the team from start to finish, from initial enquiries and viewings to signing the tenancy, all's been a pleasure!
Anastasia · 10 August 2025
Agent replied · 9 September 2025
Hi Anastasia
I was pleased to read that our lettings team in Braintree provided an efficient and informative service throughout your recent application process. I now that Debby and Christine in particular will be very grateful for your kind words. We wish you well in your new home and look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren has been very helpful with the…
Lauren has been very helpful with the renewal matters for my property. She is very responsive and provides clear answers to my questions.
Freya · 7 October 2024
Agent replied · 23 October 2024
Hi FreyaThanks so much for posting your review. It's great to read that Lauren has been able to make your renewal process a positive one and that she has been quick to respond to any queries you have had. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA successful re-let
All involved at Havering Lettings from Lauren Johnson, Evie Day, Charlie Richardson, Melissa McGaughin along with Christine Sorrell at Braintree all played a vital role in completing a successful let. From start to finish they ensured my previous tenant left with no outstanding issues, marketed my property brilliantly, which resulted in more than one offer being made, secured a good and happy tenant, and all in a short space of time. All are professional and nice people to deal with. Very happy.
DEAN · 2 May 2024
Agent replied · 12 June 2024
Hi DeanThanks so much for taking the time to provide us with your feedback following your recent dealings with our lettings department. I am pleased that the team assisted you effectively from beginning to end and managed to secure a good tenant in a short space of time.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotReview per Excellence
Jack Sparkes was a wonderful and patience letting consultant. My experience with him was on my viewing appointment to Braintree.His professionalism and knowledge of the job is topnotch.Thank you JACK.
Tunde · 5 June 2024
Agent replied · 24 August 2024
Hi TundeMany thanks for posting your review. It was pleasing to read that Jack was professional and helpful throughout your viewing and you were happy with the service he provided to you. I know he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was very informative
James was informative, punctual and accommodating.Unfortunately the property I viewed wasn't quite right for me.I look forward to hopefully finding a property via Beresfords over the comming weeks
Steve · 3 July 2024
Agent replied · 24 August 2024
Hi SteveI am pleased that you found James informative, punctual and accommodating during your recent dealings with him and I am in no doubt that he will do all that he can to find you a suitable property to rent as soon as possible.Thanks for taking time out to provide your feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service thank you
Gill · 31 July 2026
Agent replied · 25 September 2026
Hi Gill
Thank you for your kind words and 5-star rating which are much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was professional
James was professional, friendly and knowledgeable and understood my requirements. Post visit he contacted me to ensure that i had all the necessary information.
Pau · 8 September 2024
Agent replied · 23 October 2024
Hi Pau,Many thanks for your 5 star award for James who works hard to provide the best possible customer service. He will appreciate your kind comments and look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotExcellent
Yeah , "I want to express my heartfelt gratitude to the letting team for their exceptional assistance in helping me find my new home. From the moment I reached out to them, they demonstrated professionalism, attentiveness, and genuine care. They took the time to understand my needs and preferences, tirelessly searching for properties that aligned with what I was looking for. Their guidance and support throughout the entire process, from viewing properties to signing the lease, were invaluable. Thanks to their dedication and expertise, I now have a place to call home that exceeds my expectations. I highly recommend the letting team to anyone in search of a seamless and stress-free renting experience. Thank you for your outstanding service!"
John · 16 April 2024
Agent replied · 12 June 2024
Hi JohnThank you so much for finding time to provide your feedback following your recent dealings with our local lettings team. I am pleased that you found the approach of our staff both helpful and professional. It's great that they were able to provide you with sound advice and source a suitable property for you to rent. I hope that you are happy in your new home. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
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