Every review we hold for the Braintree office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have received an excellent service from Ben Spray, he couldn't have been more helpful with helping us choose a mortgage lender to purchase our first home. As we are first time buyers we found a few things confusing but Ben explains everything thoroughly and is always more than happy to answer any questions. We cannot fault the service at all and will definitely be coming back to Ben when we want to sell our home in the future. 100% recommend. Thank you Ben!!
Courtney · 13 June 2022
Agent replied · 12 June 2024
Thank you Courtney, It has been my pleasure to assist you with your mortgage, Ben
★★★★★ 5/5
GoogleChoosing an Estate Agent is always a gamble. But I was very pleasantly surprised how smoothly Gary and his excellent team handled our house sale. Professional, always quick to respond and great attention to detail. As an ex agent myself, it took a lot to instruct alternative agency, but it was a choice I was glad I made. Every one of the Beresfords team worked hard to get the sale to exchange. I can recommend them without reservation.PositiveResponsiveness, Quality, Professionalism, Value
Neil · 13 June 2022
Agent replied · 12 June 2024
Hi Neil,
Thank you very much for taking the time to post your 5 star review for Gary and his team at our Braintree office. With many years of experience, your sale would have been in very safe hands, from the first point of contact through to exchange and completion. The team pride themselves on providing the best possible customer care and will really appreciate your kind comments. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotThoughts from a property virgin
Tessa and the team in lettings have been nothing but a joy to work with for the last 12 months.This was my first buy to let property and Tessa took her time, explaining everything to me clearly and concisely, avoiding all the pitfalls and helping me every step of the way, the fully managed service meant i never had to worry about the tenant in my property, who was checked and refferenced before entering and was put in constant contact if any issues arrose.I cant thank Tessa, Sarah, Dominique and the rest of the team enough for their hard work and service.
Thom · 7 June 2022
Agent replied · 12 June 2024
Hi ThomThank you so much for taking the time to post your recent review. We are all delighted that you have chosen Beresfords as your letting agent for your first buy to let venture. It is great that you felt supported throughout the process by Tessa and the rest of our lettings team in Colchester and I hope that we can continue to act for you for many years to come.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent and fast services
Excellent and fast services. My experience with Beresford letting has been a great and easy process. Great value for their services. Thanks to Chris and Abby for giving useful information and thanks to all the staff in Beresford letting. I really appreciate it. God bless you all and keep on with your hard works
Margaret · 23 May 2024
Agent replied · 12 June 2024
Hi MargaretThank you for providing your feedback following your recent dealings with your local Beresfords lettings team. I was pleased that your experience was a positive one and I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Review
We was with Beresfords as tenants for one year, and was very impressed with the Customer Service shown by our Inventory Clerk (Melissa McGaughin) throughout our Tenancy. Melissa listened to our concerns and always gave time for any questions to be answered. When she conducted her Inspections, she was always polite, friendly and very respectful of the home. We had dealings with some other agents at Beresfords, where Customer Service sometimes came across rather poor at times when help was needed. Melissa was no doubt the best. Thank you Melissa, you make a great agent! - From all of us!
RN · 11 April 2022
Agent replied · 12 June 2024
Hi RNMany thanks for taking the time to post your detailed review. I am pleased that you found Melissa's approach professional and that she listened to any concerns you had.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWe could not recommend this real estate agency more! The service provided by Jack and Debbie has been nothing short of amazing. They were both always there to arrange a viewing or respond to our questions. The suggestion they have made have also been amazing and very well tailored to us. Thank you for everything!
Bas · 13 April 2024
Agent replied · 12 June 2024
Hi Bas
Thanks for your positive feedback following your recent dealings with our lettings team at Braintree. We are all very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe whole team at Shenfield Beresfords…
The whole team at Shenfield Beresfords (especially Wendy!) are so helpfull and really put you at your ease through every step of selling your house in a really friendly way.They keep you fully informed of every step, nothing is too much trouble when you are having a few doubts! From the first visit to value your house and finally holding an open day where on the first day I was made an offer.I would thoroughly recomend them, best in Essex
Liz · 22 February 2022
Agent replied · 12 June 2024
Hi Liz, Many thanks for the 5 star review and positive comments for the team at our Shenfield office, and in particular Wendy. I am pleased to hear you were impressed with the level of service extended to you, as the team work really hard to provide the best possible customer care. They will guide and support from the first point of contact through to exchange and completion, keeping all parties regularly updated. Thank you for the recommendation, we look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotExcellent communication and customer focused
Excellent communication and customer service from Lauren regarding my tenancy query, clear and concise information provided.
Travis · 8 October 2026
Agent replied · 12 October 2026
Hi Travis
Thank you for providing us with your recent review. I am pleased that you felt Lauren provided you with clear and concise responses to your queries surrounding your tenancy. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleThe team were great all the way through the letting process . Keeping me informed every step . The quality of the photos and video were amazing . The management team are absolutely wonderful, Samantha in particular has been brilliant. Highly recommend.
Sandra · 9 April 2026
Agent replied · 13 October 2026
Hi Sandra
Thank you for providing us with your recent review. I was pleased to read that you have been impressed with the service provided by our lettings team in Braintree during your recent dealings with them. Its great that you would not hesitate in recommending us to others and we very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleExcellent service, very friendly and extremely helpful. Finding a new home is always stressful and the great folks at Beresfords helped make it a much smoother process, many thanks!
James · 13 July 2026
Agent replied · 13 October 2026
Hi James
Thank you for posting your recent feedback. I am pleased that our lettings team in Braintree were able to assist you with your search for a new home in an efficient and helpful manner. I know the whole team will appreciate your kind words, and we are all grateful for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleAwesome experience it was! Debby Barns, Joe, Jack and Christine were more than helpful. I have dealt with quite a number of letting agencies since I got into the UK and i must say, Debby and her team are doing a great job. Highly professional yet empathetic and always ready to help. Thank you so so much.
Mnena · 14 January 2024
Agent replied · 12 June 2024
Hi Mnena,
Thank you for taking the time to post your recent review. I was pleased to read that Debby did a great job assisting you in renting your first house in the UK. We hope you enjoy your time in the property.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe are extremely pleased with the…
We are extremely pleased with the service that we have received so far.Abby has been extremely professional, helpful and precise with the service she has provided to us so far. She's been Brilliant. Similarly Cameron and James have also been brilliant throughout. Thank you all so very much!
J · 8 July 2024
Agent replied · 24 August 2024
Thank you so much for taking the time to provide us with your feedback. It's great that you have found Abby helpful and professional throughout, as have other members of our lettings team. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe staff in Beresfords lettings
The staff in Beresfords lettings
Department have been very professional & helpful in all matters relating to the change of tenancy in my property.
JohnKing · 5 August 2026
Agent replied · 25 September 2026
Hi John
Thank you for providing us with your recent feedback. I am pleased that you have found our lettings team to be helpful and informative during your recent change of tenancy within your property. We all very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was a massive help throughout he…
James was a massive help throughout he made the process extremely efficient for my partner and I, he was always available to answer any queries regarding referencing and the property that I am now moving into. And a thank you to Abby for all the work she has done behind the scenes as well!
Paul · 12 March 2024
Agent replied · 12 June 2024
Hi PaulThanks for your feedback following your recent dealings with our lettings team in Chelmsford. I am pleased that your experience was a positive one and that both James and Abby in particular proved helpful and efficient throughout.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotMy experience with Beresfords Lettings…
My experience with Beresfords Lettings is nothing short of splendid. The staff are kind, polite and very professional that can go to any length to assist you with any issue or questions that you may have. I personally dealt with Charlie and Emma who were so fantastic!
Mr · 18 July 2024
Agent replied · 24 August 2024
Hi MahmoudI really appreciate you taking the time to provide us with your feedback following your recent dealings with our local lettings department who cover the Havering Borough. It's great that you found their approach kind, polite and professional and that they went above and beyond to assist you. I know the entire team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent Customer Service
We would like to personally thank Ross Young for the smooth running of the renewal process this year which was carried out in a very professional and timely manner for both Landlord and Tenant. All parties were kept fully informed and updated at all stages which ensured an entirely stress free renewal for all concerned.Well done Ross, keep up the good work and we look forward to working with you in the future.
Julie · 23 October 2024
★★★★★ 5/5
TrustpilotGreat team !!
Everyone I have dealt with have been very professional and supportive.
I will Definitely do business with this company again in the future.
Ben · 8 August 2026
Agent replied · 25 September 2026
Hi Ben
Thank you for your recent review. It was pleasing to read that you have been impressed with the service you have received from our lettings team and it is great to know that you wouldn't hesitate to use us again. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing service from the whole team.at…
Amazing service from the whole team.at beresfords. Sourced quality Tenants for my property have kept me updated throughout the whole process. have used this agent for many years and will not change thank you everyone
D · 14 May 2026
Agent replied · 4 June 2026
Thank you for providing us with your feedback. It was great to read that you have been consistently happy with the service you receive from our Company, after working with us for many years now, and we look forward to continuing working with you for many more years to come. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotSuper star Debbie!
Debbie was fantastic right from the start, she kept me in the loop when my favourite property came back on the market & thanks to her we’ve secured it and can call it home soon! ☺️ Debbie thanks for all your help, really means a lot. You’re fantastic at what you do!!!
Lauraj · 25 March 2024
Agent replied · 12 June 2024
HI LaurajThanks for your feedback. I am so pleased that Debby has impressed you during your recent dealings with our lettings department at Braintree. It's great that we have now managed to find you a suitable property and I hope you enjoy your time living there. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was extremely professional and…
James was extremely professional and had a lovely warm manner. What I was very aware of compared to other companies is how quickly James got back to emails and telephone calls. I would definitely use Beresfords in the future to buy or rent a house.
Laura · 30 July 2024
Agent replied · 29 August 2024
Hi LauraThanks for your feedback. I am pleased that James was quick to respond to your emails and telephone calls and was professional in his approach. I know that he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Google' Debby the Branch Manager is fantastic '
Debby really went out of her way to find me and my daughter a home. She was more than helpful, I’ve never had such a spectacular experience.
Not only did she find me a home but her kindness really kept me going with this journey. Her team members Christine and Chloe also deserve a 5 star rating too. Honestly, after this whole experience I will only ever rent with Berefords purely based on my experience.
Now my daughter and I are in a beautiful home. This was only achieved because Debby made it her priority to help me. Thank you once again :)
Becky · 13 June 2021
Agent replied · 12 June 2024
Hi Becky
Thank you so much for taking the time to post your recent review. It was great to read your positive comments about our lettings team in Braintree, but especially Debby Barnes.
I know they will all be very grateful for your kind words and 5 star rating. I am glad that you are happy in your new home.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
GoogleAs a first time house buyer, we were made very comfortable with the professional service of the whole team at Beresfords Braintree. No question was considered insignificant or to much trouble, we had loads of questions being this was our first house buying experience. Lauren Payne and her colleagues were always a phone call or a email away. Whilst we were looking at houses, Lauren was really good at looking after us with offering other house options that meet our requirements that we hand not seen online. At the same time being mindful of the sellers needs. Lauren was upfront and transparent all the time making sure we understand everything. If you are looking to buy a house I would contact the Beresfords Braintree team. We have made our offer and this was accepted, Lauren has been so helpful thus far. We can not wait to move in to our new house and make it a home.PositiveResponsiveness, Professionalism
Ken · 13 June 2021
Agent replied · 12 June 2024
Hi Ken,
Thank you very much for taking the time to leave such a great review for our Braintree team, and in particular Lauren. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support you every step of the way, keeping all parties regularly updated throughout the transaction. Your 5 star award and kind comments are much appreciated and we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleWe have recently purchased a property through Berefords and cannot recommend them highly enough.
Their level of professionalism and commitment to their clients is impressive. They went above and beyond to reassure both ourselves and the sellers that everything was being taken care of and we were promptly updated throughout the process.
Lauren has been there throughout to provide reassurance and answers to the thousands of questions thrown at her and has done so without a second thought. The entire team are friendly and helpful and always there to assist when necessary.
They have taken a lot of stress out of an already stressful experience and we will definitely be using them again in the future.PositiveResponsiveness, Quality, Professionalism
Sasha · 13 June 2021
Agent replied · 12 June 2024
Hi Sasha,
Thank you very much for taking the time to post your 5 star award and positive comments for the team at our Braintree office, and in particular Lauren. The team are all committed to providing the best possible customer service, from the first point of contact through to exchange and completion. They will offer guidance every step of the way and keep all parties updated regularly throughout the transaction. Thank you for the recommendation, we wish you many happy years in your new home and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotVery responsive team
Very responsive team, kept me updated throughout the process and ensured I had all the information I needed at all times.
Lauren · 12 August 2026
Agent replied · 25 September 2026
Hi Lauren,
I was pleased to read that you were kept fully informed and updated throughout your recent dealings with us and we all appreciate your 5-star rating. We look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
