Every review we hold for the Braintree office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe are extremely pleased with the…
We are extremely pleased with the service that we have received so far.Abby has been extremely professional, helpful and precise with the service she has provided to us so far. She's been Brilliant. Similarly Cameron and James have also been brilliant throughout. Thank you all so very much!
J · 8 July 2024
Agent replied · 24 August 2024
Thank you so much for taking the time to provide us with your feedback. It's great that you have found Abby helpful and professional throughout, as have other members of our lettings team. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleAwesome experience it was! Debby Barns, Joe, Jack and Christine were more than helpful. I have dealt with quite a number of letting agencies since I got into the UK and i must say, Debby and her team are doing a great job. Highly professional yet empathetic and always ready to help. Thank you so so much.
Mnena · 14 January 2024
Agent replied · 12 June 2024
Hi Mnena,
Thank you for taking the time to post your recent review. I was pleased to read that Debby did a great job assisting you in renting your first house in the UK. We hope you enjoy your time in the property.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat team !!
Everyone I have dealt with have been very professional and supportive.
I will Definitely do business with this company again in the future.
Ben · 8 August 2026
Agent replied · 25 September 2026
Hi Ben
Thank you for your recent review. It was pleasing to read that you have been impressed with the service you have received from our lettings team and it is great to know that you wouldn't hesitate to use us again. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing service from the whole team.at…
Amazing service from the whole team.at beresfords. Sourced quality Tenants for my property have kept me updated throughout the whole process. have used this agent for many years and will not change thank you everyone
D · 14 May 2026
Agent replied · 4 June 2026
Thank you for providing us with your feedback. It was great to read that you have been consistently happy with the service you receive from our Company, after working with us for many years now, and we look forward to continuing working with you for many more years to come. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was a massive help throughout he…
James was a massive help throughout he made the process extremely efficient for my partner and I, he was always available to answer any queries regarding referencing and the property that I am now moving into. And a thank you to Abby for all the work she has done behind the scenes as well!
Paul · 12 March 2024
Agent replied · 12 June 2024
Hi PaulThanks for your feedback following your recent dealings with our lettings team in Chelmsford. I am pleased that your experience was a positive one and that both James and Abby in particular proved helpful and efficient throughout.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotMy experience with Beresfords Lettings…
My experience with Beresfords Lettings is nothing short of splendid. The staff are kind, polite and very professional that can go to any length to assist you with any issue or questions that you may have. I personally dealt with Charlie and Emma who were so fantastic!
Mr · 18 July 2024
Agent replied · 24 August 2024
Hi MahmoudI really appreciate you taking the time to provide us with your feedback following your recent dealings with our local lettings department who cover the Havering Borough. It's great that you found their approach kind, polite and professional and that they went above and beyond to assist you. I know the entire team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent Customer Service
We would like to personally thank Ross Young for the smooth running of the renewal process this year which was carried out in a very professional and timely manner for both Landlord and Tenant. All parties were kept fully informed and updated at all stages which ensured an entirely stress free renewal for all concerned.Well done Ross, keep up the good work and we look forward to working with you in the future.
Julie · 23 October 2024
★★★★★ 5/5
GoogleLost my keys on 23rd of Dec 2024. I got back from my holiday trip and I couldn’t find the keys to my apartment. My family were freezing outside at this point. I called the office and Archie picked up the call. He offered to help by bringing …
OLUWABUSAYO · 16 January 2026
Agent replied · 16 April 2026
Hi Oluwabusayo
Thank you for providing your feedback. I was sorry to hear that on returning from a recent holiday it transpired you had lost the keys to your property. … More
★★★★★ 5/5
TrustpilotVery responsive team
Very responsive team, kept me updated throughout the process and ensured I had all the information I needed at all times.
Lauren · 12 August 2026
Agent replied · 25 September 2026
Hi Lauren,
I was pleased to read that you were kept fully informed and updated throughout your recent dealings with us and we all appreciate your 5-star rating. We look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotSuper star Debbie!
Debbie was fantastic right from the start, she kept me in the loop when my favourite property came back on the market & thanks to her we’ve secured it and can call it home soon! ☺️ Debbie thanks for all your help, really means a lot. You’re fantastic at what you do!!!
Lauraj · 25 March 2024
Agent replied · 12 June 2024
HI LaurajThanks for your feedback. I am so pleased that Debby has impressed you during your recent dealings with our lettings department at Braintree. It's great that we have now managed to find you a suitable property and I hope you enjoy your time living there. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was extremely professional and…
James was extremely professional and had a lovely warm manner. What I was very aware of compared to other companies is how quickly James got back to emails and telephone calls. I would definitely use Beresfords in the future to buy or rent a house.
Laura · 30 July 2024
Agent replied · 29 August 2024
Hi LauraThanks for your feedback. I am pleased that James was quick to respond to your emails and telephone calls and was professional in his approach. I know that he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleVery quick and efficient. Registered my interest in a property on a Thursday and the team were in contact the next day - viewing arranged and offer accepted on the Saturday. Jack has been a great help; extremely communicative, helpful and friendly! Great work :)
Paris · 27 July 2024
Agent replied · 26 August 2024
Hi Paris
We very much appreciate you taking the time to provide us with your feedback following your recent dealings with our lettings department in Braintree. It's great that they managed to find you a suitable property to rent in a few days of registering with them and I hope that everything now proceeds smoothly for you from hereon in.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
Google' Debby the Branch Manager is fantastic '
Debby really went out of her way to find me and my daughter a home. She was more than helpful, I’ve never had such a spectacular experience.
Not only did she find me a home but her kindness really kept me going with this journey. Her team members Christine and Chloe also deserve a 5 star rating too. Honestly, after this whole experience I will only ever rent with Berefords purely based on my experience.
Now my daughter and I are in a beautiful home. This was only achieved because Debby made it her priority to help me. Thank you once again :)
Becky · 13 June 2021
Agent replied · 12 June 2024
Hi Becky
Thank you so much for taking the time to post your recent review. It was great to read your positive comments about our lettings team in Braintree, but especially Debby Barnes.
I know they will all be very grateful for your kind words and 5 star rating. I am glad that you are happy in your new home.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
GoogleAs a first time house buyer, we were made very comfortable with the professional service of the whole team at Beresfords Braintree. No question was considered insignificant or to much trouble, we had loads of questions being this was our first house buying experience. Lauren Payne and her colleagues were always a phone call or a email away. Whilst we were looking at houses, Lauren was really good at looking after us with offering other house options that meet our requirements that we hand not seen online. At the same time being mindful of the sellers needs. Lauren was upfront and transparent all the time making sure we understand everything. If you are looking to buy a house I would contact the Beresfords Braintree team. We have made our offer and this was accepted, Lauren has been so helpful thus far. We can not wait to move in to our new house and make it a home.PositiveResponsiveness, Professionalism
Ken · 13 June 2021
Agent replied · 12 June 2024
Hi Ken,
Thank you very much for taking the time to leave such a great review for our Braintree team, and in particular Lauren. The team are all focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support you every step of the way, keeping all parties regularly updated throughout the transaction. Your 5 star award and kind comments are much appreciated and we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleWe have recently purchased a property through Berefords and cannot recommend them highly enough.
Their level of professionalism and commitment to their clients is impressive. They went above and beyond to reassure both ourselves and the sellers that everything was being taken care of and we were promptly updated throughout the process.
Lauren has been there throughout to provide reassurance and answers to the thousands of questions thrown at her and has done so without a second thought. The entire team are friendly and helpful and always there to assist when necessary.
They have taken a lot of stress out of an already stressful experience and we will definitely be using them again in the future.PositiveResponsiveness, Quality, Professionalism
Sasha · 13 June 2021
Agent replied · 12 June 2024
Hi Sasha,
Thank you very much for taking the time to post your 5 star award and positive comments for the team at our Braintree office, and in particular Lauren. The team are all committed to providing the best possible customer service, from the first point of contact through to exchange and completion. They will offer guidance every step of the way and keep all parties updated regularly throughout the transaction. Thank you for the recommendation, we wish you many happy years in your new home and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotThe service from Eleanor Scott was…
The service from Eleanor Scott was excellent. She has been impeccably friendly and professional throughout this whole process. However, what I appreciated most was her genuinely shocking speed and attentiveness. With the market as fast as it is at the moment, I've lost out on several properties due to slow lettings agents so this was invaluable to me and saved me so much stress. She could not have done a better job.
David · 13 August 2022
Agent replied · 12 June 2024
Hi DavidThank you so much for taking time out to provide us with your feedback. I was pleased to read your positive comments regarding the level of service provided to you by our lettings team at Brentwood, but specifically Eleanor. I know she always goes out of her way to assist her clients and I am pleased that she helped you find a suitable property to rent.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Taking over Management
Beresfords are taking over the management of the Flat that I rent privately. Abby Johnson has been so helpful every step of the way as things were not straight forward.I cannot thank Abby & her team enough for their support, advice & speed of action in this matter.
Ms · 23 May 2024
Agent replied · 12 June 2024
Hi SusanSo pleased that we were able to assist with taking over the management of your flat in an effective manner. This can always be tricky, but its great that our lettings team and Abby in particular have made it a little less stressful for you on this occasion.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
GoogleJack has been so wonderful in performing his roles. He is so compassionate and always show empathy.The way he
shows concerns about us getting accommodation is commendable!
The team at Braintree generally (Jack,Debby,Christine,Joe to mention but a few) has been so supportive and helpful.
Can’t appreciate them enough.
More power to their elbows.
Moradeyo · 13 February 2024
Agent replied · 12 June 2024
Hi Moradeyo,
Many thanks for posting your review. It is pleasing to read that Jack has been compassionate and efficient in his role whilst assisting you with your search for a suitable property. I know he will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotPoor customer service
I have sold my property and have bought through Beresfords at the end of March and have been constantly battling to get updates with nobody returning my calls. Three weeks have passed and no Sale of Memorandum has been issued for the house we are buying which could now push our completion back into July (who is going to pay for the 12k additional stamp duty). We have informed Beresfords that the sale needs to be completed by the end of June to which they have ignored). Ask for James (Branch Manager) to call twice today but he seems too busy and nobody else knows what is going on with our Sale/Purchase. I thought the monies we pay where for a smooth process.
Charlie · 26 April 2021
Agent replied · 12 June 2024
Hi Charlie,Trustpilot is not a site we currently subscribe to and I have been alerted to the review you have recently left. I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with our Branch Manager, I am assured your sale is being dealt with. Whilst we do appreciate there was a lapse initially with communication due to high call volumes, this is now in hand and your transaction is being progressed. With house sales currently taking an average of four months to go through, it is unlikely you will meet the stamp duty deadline, regardless of any delay thus far. Rest assured our Branch Manager will remain in close contact with you, but if you have any further concerns, please do not hesitate to contact me on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleI have the pleasure of working with Sam Robinson and I have to say on every occasion Sam is efficient, effective and always so cheerful! It makes my job a lot easier! I am very lucky to have Sam working with me. Always a pleasure! Thank you Sam.
Jane · 13 May 2024
Agent replied · 12 June 2024
Hi Jane
Thank you for taking the time to leave your review. It is great to read that the service provided by Sam in our Property Management department has been effective and helpful. We invest heavily in training our personnel to provide a quick and efficient service and I know she will be very grateful for your kind words. We very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords have been great!
We had a really easy experience with Beresfords. They were super proactive and accommodating. Gabby has been great with explaining the process to us and getting back to me quickly when I have asked a question. It has made renting less stressful and we have been able to enjoy the process and be excited about it!
Kara · 19 November 2023
Agent replied · 12 June 2024
Hi Kara,Many thanks for your feedback. I was pleased to read that you have had a positive experience in your recent dealings with our Company and that Gabby explained everything to you and promptly dealt with any queries. Our aim is to take away from both landlords and tenants alike any potential stress associated with renting and it's great that in this instance our staff met all your expectations.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI would just like to say how brilliant Samantha Robinson is. Whenever I have an issue I call Samantha and she is always happy, friendly and helpful. She goes above and beyond to resolve the issue and keeps me updated every step of the way. Amazing customer service and an asset to the rest of the team.
Joanne · 16 October 2023
Agent replied · 12 June 2024
Hi Joanne
I just wanted to say thank you personally for taking the time to leave a 4 star rating regarding the service provided by our team in Braintree.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
TrustpilotHelpful and friendly :-)
Eleanor was really quick to get back to me and to organise a viewing.All of her communication was clear and concise about the availability of the house and she was able to answer any questions I had about the property.
Jo · 13 September 2024
Agent replied · 23 October 2024
Hi JoThanks for your positive comments regarding Eleanor in our lettings department. I know she will be very grateful for your kind words, as we all are for the 5-star review.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe recently put our house on the market…
We recently put our house on the market with Beresfords Estate Agents and from day one we were extremely well looked after by Charlotte Micallef and Josh Sutherland.
Eddy · 2 June 2026
Agent replied · 4 June 2026
Many thanks Eddy for your 5 star award and kind recommendation for Charlotte and Josh from our Upminster office. Both are focused on providing the best possible customer care and will do everything within their power to ensure the process is stress-free, guiding and supporting from the first point of contact. They will appreciate you sharing your experience and whilst you were not able to move forward on this occasion, I hope that we can be of further assistance in the future.
Alison Horsley, Customer Service Director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
