Beresfords Lettings reviews in Braintree

Hi Cath, I notice you have recently enquired about a particular property but we have been unable to reach you as the telephone number you provided appears to be incorrect? I assume your 3 star rating reflects this. Perhaps you would be kind enough to contact me via email at a.horsley@beresfords.co.uk and I would be happy to assist you further. Alison Horsley, Customer Services Manager.

Hi DaveMany thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi DaveMany thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi DaniaI very much appreciate you taking time out to post your review and I am pleased that you found our lettings team helpful throughout the process.Steven BondManaging Director - Residential Lettings

Hi IanI just wanted to reply personally to thank you for posting your recent review and giving us a 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Emily, Thank you for your 5 star award. I am pleased you were impressed by the level of service provided by our Braintree office and really appreciate you taking the time to share your experience with us. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Many thanks for the 5 star award for our Braintree office. I am pleased you were impressed by the level of service provided. We really appreciate you taking the time to share your experience with us and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Nathan I just wanted to thank you for taking time out to post your recent review. We are all very grateful for your positive feedback. Steven Bond - Managing Director Residential Lettings

Hi Matthew Just a brief reply to say thanks for posting your recent review, having recently dealt with our lettings team at Braintree. I was glad to see that you had a positive experience when dealing with us and we are all very grateful for your 5 star rating. Steven Bond - Managing Director Residential Lettings

Hi Emily, Thank you for your 5 star award. I am pleased you were impressed by the level of service provided by our Braintree office and really appreciate you taking the time to share your experience with us. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Ashton, Thank you for your 5 star award. I am pleased you were impressed by the level of service provided by our Braintree office and really appreciate you taking the time to share your experience with us. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Many thanks for the 5 star award for our Braintree office. We really appreciate you taking the time to share your experience with us and I am pleased you were impressed by the level of service provided by the team. Alison Horsley, Customer Services Manager.

Many thanks for the 5 star award for our Braintree office. I am pleased you were impressed by the level of service provided. We really appreciate you taking the time to share your experience with us and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Ahsan,It has recently been bought to my attention you have left this review on Trust Pilot which is not a site we subscribe to. I am disappointed with your comments following my correspondence via email earlier this year, to which you failed to respond. At the time I explained there appeared to have been confusion with regards to a viewing you requested. Following investigation of this matter, I was disturbed to learn a member or our staff had been subjected to abusive language, which we will not tolerate under any circumstances. Alison Horsley, Customer Services Manager

Hi LorriAlthough we do not subscribe to Trustpilot, we have been made aware of your recent 1 star review. Unfortunately, your comments were brief and I am keen to find out more about your recent experience of dealing with us.We put a strong emphasis on customer service, and with hundreds of 5 star reviews on another renowned platform we are always disappointed to learn of any client who has been unhappy with the service they have received. You can tell me more by e-mailing: sb@beresfords.co.uk and I can then investigate further.Steven Bond - Managing DirectorResidential Lettings

Jessica I thought I should respond having seen your recent 1 star rating. My understanding is that you have only recently raised some concerns to our Area Manager regarding specific issues that have arisen. In line with our standard procedures, he is now investigating matters further and has committed to respond back to you accordingly. I’m sorry that you have felt the need to leave such a review, but hope that we can resolve your issues at the earliest opportunity. Steven Bond Managing Director, Residential Lettings