Trusted Agent profile · Bradley Stoke
Verified
★★★★★
356 reviews across 4 platforms
The Willow Brook Centre, Bradley Stoke, BS32 8BS
Part of CJ Hole, see every office.
CJ Hole's office in Bradley Stoke, at The Willow Brook Centre, is rated 4.5 out of 5 across 356 reviews on four platforms, including 307 Google reviews rated 4.5.
307
Reviews on Google
This office
22
Reviews on Facebook
This office
13
Reviews on Trustpilot
This office
14
Reviews on allAgents
This office
Here at CJ Hole Bradley Stoke, we've been providing a specialist estate and lettings service to our local communities in Bradley Stoke, Cheswick Village, Winterbourne, Severn Beach and the surrounding areas for over a decade. Our office is located in the busy Willow Brook Centre which boasts in excess of 80,000 visitors each week. Born and bred in Bristol, Franchise owner Chris Hill has a wealth of on-the-ground knowledge of the city and the surrounding areas. Chris runs a total of six offices in the area and is a Member of the National Association of Estate Agents (MNAEA), and the Association of Residential Lettings Agents (ARLA). He is passionate about the property industry having 28 years of experience. We're proud to have been voted the number one estate and lettings agent in Bristol for a number of consecutive years by independent review site AllAgents.co.uk. We offer free 12 month Guaranteed Cover on any of our fully managed properties and we pride ourselves in being highly knowledgeable within our field enabling us to deliver the very highest standards of customer service at all times. Feel free to give us a call, email or, better still, pop into our office for a cup of tea and an informal chat.
Every review we hold for the Bradley Stoke office, from every platform, shown as written. First names only.
5/5
GoogleOur experience with CJ Hole was very good. The team was professional, responsive, and always prompt in answering our queries. They thoroughly checked the condition of the property before handing it over to us, which we really appreciated. Overall, we had a positive experience with their service and would like to thank the team for their support.
5/5
GoogleWonderful experience with CJ Hole! Kayleigh was absolutely fabulous at sorting the property me and my partner just secured. Really helpful with the whole process and communication from all members of staff we dealt with was top standard, we never felt like we were being forgotten or had to chase anything. We’ve never felt so happy with the whole process, moving and looking for properties can be stressful at the best of times but CJ hole made it seem a breeze! Thanks again :)
Thank you for your review Ashleigh, we hope that you both enjoy your new home.
5/5
GoogleWe received excellent service from the team at CJ Hole Bradley Stoke who recently sold our home. Helen from the sales progression team was amazing and went above and beyond to communicate with other agents and solicitors up and down the chain. She kept us in the loop throughout the process which helped put our minds at ease on several occasions during periods of uncertainty. Helen made sure that her colleagues were briefed on the progress of our sale and purchase so that someone could help us if she was unavailable. The rest of the team were also very helpful and friendly which was greatly appreciated during a stressful time. We are now settling into our new home, and we couldn’t have done it without Helen and team. Thank you CJ Hole!
Hi Nia Sweet, thank you for our review. It’s great to read that we mad your move as easy as possible.
5/5
GoogleWe received excellent service from the team at CJ Hole Bradley Stoke who recently sold our home. Helen from the sales progression team was amazing and went above and beyond to communicate with other agents and solicitors up and down the chain. She kept us in the loop throughout the process which helped put our minds at ease on several occasions during periods of uncertainty. Helen made sure that her colleagues were briefed on the progress of our sale and purchase so that someone could help us if she was unavailable. The rest of the team were also very helpful and friendly which was greatly appreciated during a stressful time. We are now settling into our new home, and we couldn’t have done it without Helen and team. Thank you CJ Hole!
Hi Nia Sweet, thank you for our review. It’s great to read that we mad your move as easy as possible.
5/5
GoogleMy experience so far with CJ Hole has been exceptional. Every single person I've had the pleasure to deal with has exceeded all my expectations. George and Corey were just absolutely brilliant in organising and supporting with our viewings. So lovely to chat to and just made the whole experience so enjoyable and stress free. Eva helped us through the application process and has been such a bucket of joy to chat to. I've had such bad experiences with agencies in the past who clearly don't care about us at all and so I was so relieved that everyone at CJ Hole has been so human, so kind and so welcoming. Would rent and buy through CJ Hole forever more. Also, as a cherry on top, I am so impressed with how thoughtful and thorough the landlord has been. Here's to many years in our happy home! Thanks CJ Hole! You rock 🤩
5/5
TrustpilotCJ Hole have been incredible!
My experience so far with CJ Hole has been exceptional. Every single person I've had the pleasure to deal with has exceeded all my expectations. George and Corey were just absolutely brilliant in organising and supporting with our viewings. So lovely to chat to and just made the whole experience so enjoyable and stress free. Eva helped us through the application process and has been such a bucket of joy to chat to. I've had such bad experiences with agencies in the past who clearly don't care about us at all and so I was so relieved that everyone at CJ Hole has been so human, so kind and so welcoming. Would rent and buy through CJ Hole forever more. Also, as a cherry on top, I am so impressed with how thoughtful and thorough the landlord has been. Here's to many years in our happy home! Thanks CJ Hole! You rock 🤩
2/5
GoogleI didn't have a good experience with CJ Hole, i am relocating my family from another country so i need to have a rented house before they move here, but they are saying first move your family here we will meet all adults and then we can show you the houses, and mentioning that it's legal binding to them which seems totally illogical for me. They advised me to book the hotel, bring your family then we will show you the houses and after choosing one i can move there which doesn't make any sense. When we apply for the visa they ask us about the address where we are going to live, when you apply for school admission they also need an address. And as per CJ hole i need to move my family first and then i can get the house. So either the government policy to ask the address is wrong or the CJ hole doesn't have the ability and skills to tackle this situation. Maybe they just want to work in simple cases and are too lazy to deal with relocation cases. I just selected 2 stars because of the man who met me at the reception, otherwise zero was the option.
Hello Saad, thank you for your review. As discussed with you we are legally required to conduct Right to Rent checks on all adults before a tenancy commences. This means that we [legally] have to meet all adults prior to this. The only other option is to commence a tenancy in your sole name and then add your wife once she arrives in the UK. This involves administration which is chargeable and due to the Tenant Fee Act we can only charge tenants £50 and most landlords are unwilling to pay additional administration costs. We fully appreciate this isn't ideal for anyone, but please be aware this isn't company policy but legislation that all agents and landlords have to comply with. We would, of course, be happy to assist you once your wife has her visa and you know what date she is arriving so we can plan for a tenancy to commence as soon as possible after that. We hope this helps. Many thanks CJ Hole
5/5
GoogleWe were delighted to work with Ian and the team from CJ Hole Bradley Stoke. From the initial meeting to the sale, the communication was great and during the journey to exchanging contracts, Sharon was instrumental in getting it through - I don't think it would have happened in time without her! Would definitely recommend them.
Thank you for your review, we really appreciate the feedback. The pleasure is all ours.
5/5
GoogleI had a really positive experience viewing a property with Emma from CJ Hole Bradley Stoke. She was friendly, professional, and took the time to answer all of my questions without making me feel rushed. Emma also followed up afterwards with a courteous call, which I really appreciated. Overall, it was a smooth and well-organised process, with clear communication throughout.
Thank you for the 5-star review! We pride ourselves on clear communication and are happy it made the process smooth for you! We’ll be sure to pass your kind words on to Emma, she'll be thrilled to hear them! Thanks for choosing us and we hope you enjoy your new home!
5/5
GoogleEmma warren, I met Emma the first time to view a rented property, she was very friendly and bubbly, always smiling also very helpful on moving forward as I have never rented before and did not have a clue what I was doing. She taught me through the process and was extremely professional in every aspect.
Hi Deborah, thank you for sharing your experience! It’s lovely to know Emma’s helpful nature made such a positive impact. We wish you the very best and are here if you need anything else!
2/5
GoogleVery disappointed with service from letting team. Signed the agreement for cjholes letting to take over my house in bradley Stoke on 4th September. Long term tenants in property. Tenancy agreement required renewing 5th November. Details of deposit had to be obtained from another agent and tenant had to come into office. Tenant took a while to respond to email, I had warned them of this and given mobile numbers, plus quite a lot of supportive information. By 18th November no deposit obtained, but tenant turned up, without obtaining an appointment, was told they were far too busy to see him without an appointment and tenancy agreement not ready as deposit not obtained. Tenant eager to pay his rental, texted me saying cjholes couldn’t take rent. He paid me directly. I rang cjholes and after 2 attempts spoke to Karen. She was extremely abrasive and highly defensive, also too busy to speak to tenant or me. This was more than 8 weeks from signing up. I expressed my amazement at this state of affairs. Still no deposit, so no tenancy agreement after 8 weeks. On the Monday I received an email saying that they would be unable to manage my property due to the difficulties they were encountering. This left me in a position of tenants with no contract, tenants not knowing who or how to pay rent and me left high and dry, Having been a landlord of multiple properties for many years, I could not recommend this estate agent to any landlord. I have since gone elsewhere and the new agent couldn’t understand why there was a problem and considered that it was part of their job as letting agents.
We are sorry to hear that you are unhappy with the service provided. As you are aware, we had attempted to obtain deposit funds from your previous Agent and there were on-going delays caused by their administration process and more recently they had employed a new manager who wasn’t aware of the situation. Your Tenant attended the branch on Saturday, without an appointment or any prior warning, to sign the new Tenancy Agreement as he was simply passing by. He completely understood the situation and that we would have made him aware had we known he was intending to come into the branch. As you are aware, we legally cannot sign a new Tenancy Agreement stating that we hold deposit funds when we don’t have these monies and cannot be sure when they will arrive. We can certainly understand your frustration with your previous Agent (bad management service, delays in administration etc) and also that your Tenant has historically not been quick to respond, but CJ Hole cannot be held responsible for either of those issues and are not willing to receive the force of that frustration, hence our decision not to proceed further with the management of your property.
5/5
GoogleIt was definitely nerve racking to go through the buying process as first time buyers! My partner and I had been struggling to find a home within our budget. I couldn’t stress how difficult it is to look for a place with a decent price tag in this current climate. However, we really enjoyed the house hunting and buying experience with CJ Hole Bradley Stoke. Ian and Jacob were so patient and helpful throughout the whole journey. They never once left us feel unsupported, even after the completion day. They were always very accommodating! I couldn’t recommend them enough! Thanks team❤️
5/5
GoogleJust moved to the area. CJ Hole was fantastic!! Emma was knowledgeable and enthusiastic. James was able to answer all my questions and gave some much needed advice. Thank you to them and the whole team.
5/5
GoogleFantastic service from start to finish the sale would not have completed without CJ Hole - would like to thank Sharon especially for helping push sale through but the whole team were superb and went above and beyond to support me
Thank you Gill. Your feedback is appreciated.
5/5
GoogleRecently moved from Norwich to Bristol and every person we've dealt with at CJ Hole Bradley Stoke has been excellent. Our last letting agents were appalling and it's completely refreshing to deal with a team of professionals who work hard to look after their tenants as well as their landlords. We had some special requests as well as a couple of snagging issues on our new property and they have been quick and accommodating with getting everything sorted. I never thought I'd say this about an estate agents but I cannot recommend CJ Hole highly enough.
Thank you Simon. We really appreciate your review. Hopefully this will help show other tenants the service level we provide!
5/5
GoogleRecently moved from Norwich to Bristol and every person we've dealt with at CJ Hole Bradley Stoke has been excellent. Our last letting agents were appalling and it's completely refreshing to deal with a team of professionals who work hard to look after their tenants as well as their landlords. We had some special requests as well as a couple of snagging issues on our new property and they have been quick and accommodating with getting everything sorted. I never thought I'd say this about an estate agents but I cannot recommend CJ Hole highly enough.
Thank you Simon. We really appreciate your review. Hopefully this will help show other tenants the service level we provide!
1/5
GoogleHi, CJ Hole is a great team, however Williams Barry, the mortgage advisor, isn't to my satisfaction. Inadequate assistance was provided, and the mortgage application was turned rejected for incorrect information. Despite the fact that I am qualified for a mortgage with competitive offers, he totally neglected it. Sorry, but this is not advised. I'm going to research alternative letting agents and mortgage advisors and other letting agents now.
We are sorry that you were not satisfied with the result of your mortgage application. If you can provide us with more details (your name and the reason you feel they neglected your application) we will pass this onto the Mortgage Advisor/the company concerned. Many thanks, CJ Hole.
5/5
GoogleWe used Barry Williams for our mortgage advisor and he was fantastic. Explained the process to us well as first time buyers and made us feel very comfortable. He was very flexible with timings and locations (often working late into the evenings) which made meetings very easy.
Thank you for your review! Barry is well-known for going above and beyond for his clients, and it’s great to hear that his flexibility with working into the evenings helped and his clear advice made such a difference. Congratulations on this exciting milestone!
5/5
GoogleI've not rented a property before, so I was not sure what to expect. I am so glad that I used C J Hole. They are professional, very experienced and genuinely very friendly people who make you feel very at ease and confident that you are receiving the best service. The flat was immaculate and even when I moved in, I didn't have to clean a thing, it was spotless. I would like to thank Claire, Karen, George and the rest of the team for all their help.
Thank you for your review Emma, it is great to hear that you rated our service so highly. We hope everything is going well in your new home.
5/5
GoogleMyself and a family member purchased an investment property through this branch at the end of last year. Negotiators Julian and Steph were brilliant! So helpful in answering our many questions and accommodating viewings and visits. We then instructed the Lettings team to manage the property. We have had two sets of lovely tenants with excellent rental income. The property has only been vacant for 3 days in total since we completed! Claire takes a really enthusiastic approach to the marketing and finding tenants. Holly and Karen take care of all the legal paperwork and Laura has handled the management of the property taking all the stress away from us. They are a fantastic team and I am constantly recommending them to others.
Thank you for the review Kathy, we really appreciate your feedback. We are also very glad that you were so happy with the service.
5/5
GoogleI've not rented a property before, so I was not sure what to expect. I am so glad that I used C J Hole. They are professional, very experienced and genuinely very friendly people who make you feel very at ease and confident that you are receiving the best service. The flat was immaculate and even when I moved in, I didn't have to clean a thing, it was spotless. I would like to thank Claire, Karen, George and the rest of the team for all their help.
Thank you for your review Emma, it is great to hear that you rated our service so highly. We hope everything is going well in your new home.
5/5
GoogleAged 68 I am selling up & moving for the first time ! I've seen so many houses with different agents but one who seriously stood out.. Robert Lange.... Rob was so kind & very patient, keeping me updated with new properties and answering all my daft questions. He made the visits much less scary & I learnt so much from him. Rob you were a star, thanks so much cheers Lin 😊
5/5
GoogleThe CJ Hole Bradley Stoke team helped with the sale of my property recently, and I cannot fault them! Their communication was fantastic, and they went above and beyond to help in anyway they could. I would highly recommend them to anyone!
Hi Alice, Thank you so much for your kind review! We are delighted to hear that you had such a positive experience with our Bradley Stoke team. We really appreciate your recommendation and wish you all the very best in your next chapter!
5/5
GoogleAs a landlord I can honestly and thoroughly recommend C.J. Hole who have managed our rental property for the past ten years. They have been brilliant - always very professional, knowledgeable and supportive to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
CJ Hole's Bradley Stoke office has 356 reviews across four platforms: 307 on Google, 22 on Facebook, 13 on Trustpilot, 14 on allAgents.
CJ Hole Bradley Stoke is rated 4.5 out of 5 across all 356 reviews, and 4.5 out of 5 on Google from 307 reviews.
CJ Hole Bradley Stoke, The Willow Brook Centre, Bradley Stoke, BS32 8BS.
