Trusted Agent profile · Bradford
★★★★★
1,349 reviews across 2 platforms
6 Fair Road, Wibsey, Bradford, BD6 1QN, BD6 1QN
William H Brown's office in Bradford, at 6 Fair Road, is rated 2.4 out of 5 across 1,349 reviews on two platforms, including 195 Google reviews rated 4.4.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
5/5
GoogleAntoniya was absolutely great . She Turned up exactly on time,gave us precise and honest information .We will certainly use willam h brown To let our property
Thank you for your thoughtful 5* review Yas! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleElisa was amazing and I can’t thank her enough for how quick she got everything turned round for us. Everything was great from start to finish and communication was easy! I would recommend to anyone!!
Many thanks for your fantastic 5* review and recommendation Shannon. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not use this estate agent
Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.
5/5
TrustpilotWilliam H Brown in Bury St Edmunds are…
William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.
5/5
GoogleDealing with Antonia and the team have been brilliant in making my new rental possible. Very knowledgeable and know there stuff. Would highly recommend.
Thank you for taking the time to leave us this amazing 5* review and recommendation Joshua. Kind regards Lucy, Customer Relations.
5/5
GoogleI got my rented property through William H Brown. The whole process start to finish was amazing. First it was Elise I think who talked me through things on my initial call to them. She listened and told me I had options. Then Maisie took over and she was amazing. Replied to any questions/queries I had, almost immediately. She was efficient and kept me up to date with all the steps. I would highly recommend William H Brown. And Maisie, thank you have been amazing!
Thank you Tania Quddus for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotWilliam H Brown - Bury St Edmunds
If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.
1/5
TrustpilotI was the winning bidder for the…
I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP).
5/5
GoogleThank you to all the staff especially Liam and the lady that always rung to keep me updated, sorry I’m rubbish at some names and Abigail. I would highly recommend William h brown. Thank you
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe can't thank Aaron Wood enough ....Nothing was too much trouble and he guided us through all the paperwork with ease, I am self employed so expected it to take longer but it didnt. The whole process was really straightforward and easy. Moving house is stressful but Aaron really looked after us taking the pressure off us he updated us at all times he was prompt and efficient.... it was the quickest house move ever ...from Offer to picking our keys up it was just 2 days over 4 weeks we couldn't believe it ! THANKYOU SO MUCH Aaron
5/5
GoogleCan't say thank you enough to Jesse Bradshaw for the fantastic service he provided from start to finish in renting a property with William H Brown. The whole process was super quick - just taking a couple of weeks from looking at a property to moving in which was amazing and all down to Jesse's professionalism. Jesse was friendly, personable, and on the ball from the very first call to signing the contracts. He was always there to talk to when we needed advice and information. We are really pleased with the house and with the service provided. Just wanted to say thank you to Jesse for going above and beyond. Would definitely recommend Jesse and Wiliam H Brown to others for a super friendly, approachable, speedy and professional service. Thank you Jesse!
5/5
GoogleCalled up to enquire about a house and a lovely man called Jordan helped me. Was very thorough, answered all my questions and made sure I was well looked after. Very impressed with the customer service. Thank you for the help!
Hello AJ Simmons, Thank you for your wonderful 5* review! We're thrilled to hear that Jordan provided you with thorough and impressive customer service. Your kind words are greatly appreciated, and we're delighted that you felt well looked after. Best regards, Lucy, Customer Relations Team
5/5
GoogleA big thank you to the team at William H Brown, especially to Morgan. He kept in contact with us from start to finish, and ensured we were kept up to date with everything. Definitely made a stressful time less stressful.
"Thank you for your glowing review! We are so happy to hear that our team, especially Morgan, provided excellent communication and support throughout your experience. Making the process less stressful for our customers is always our top priority. Thank you for choosing William H Brown!" #CustomerSatisfaction #Teamwork Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotThe state Agent special in Hull area w…
The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/-
1/5
TrustpilotI do not have words for this level of unprofessionalism and incomptence
Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.
5/5
GoogleJust want to say as a tenant I was exceptionally pleased with how the process was to move in I’d like to thank Arin for all his hard work
1/5
TrustpilotDo not use William H Brown they are the…
Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you
2/5
TrustpilotIts Rental Payments
I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.
5/5
GoogleRecently became a tenant through one of their properties. From viewing the property to signing the tenancy agreement the whole process was smooth and swift. I was able to get my keys only a few days after submitting my application! Special mention to antoniya and courtney who were very courteous and assisted me throughout. Thanks so much! Highly recommended.
Thank you Mizhan for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would love to say Courtney and Antoniya have been amazing in the process of us getting our gorgeous new home! They have been so helpful and friendly and guiding us along the way and I couldn’t ask for two better people to help us in what can be a stressful time for anyone! Thank you both so much again. Thank you from Donna x
Thank you for your glowing 5* review and thank you for your kind words Adam. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFabio and Andria made the whole process…
Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.
1/5
TrustpilotWilliam H Brown or Sequence, both the same... crap!
This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.
5/5
GoogleFirst Time selling a house and William H Brown made it as easy as they possibly could, from valuation to sale. Took all the stress out of it for us. I have to give a special mention to Amanda Flaherty who was amazing! So nice, approachable and most definitely the reason we decided to go with William H Brown! Thank everyone for all your help, would highly recommend to any one thinking of selling their home!
1/5
TrustpilotAn incredibly poor service
Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Bradford office has 1,349 reviews across two platforms: 195 on Google, 1,154 on Trustpilot (across the whole business).
William H Brown Wibsey is rated 2.4 out of 5 across all 1,349 reviews, and 4.4 out of 5 on Google from 195 reviews.
William H Brown Wibsey, 6 Fair Road, Wibsey, Bradford, BD6 1QN, BD6 1QN.
