William H Brown Wibsey reviews in Bradford

★★★★★ 5/5

Google

Can't say thank you enough to Jesse Bradshaw for the fantastic service he provided from start to finish in renting a property with William H Brown. The whole process was super quick - just taking a couple of weeks from looking at a property to moving in which was amazing and all down to Jesse's professionalism. Jesse was friendly, personable, and on the ball from the very first call to signing the contracts. He was always there to talk to when we needed advice and information. We are really pleased with the house and with the service provided. Just wanted to say thank you to Jesse for going above and beyond. Would definitely recommend Jesse and Wiliam H Brown to others for a super friendly, approachable, speedy and professional service. Thank you Jesse!

Harminder · 23 October 2022

★★★★★ 5/5

Google

Called up to enquire about a house and a lovely man called Jordan helped me. Was very thorough, answered all my questions and made sure I was well looked after. Very impressed with the customer service. Thank you for the help!

AJ · 9 August 2025

★★★★★ 5/5

Google

A big thank you to the team at William H Brown, especially to Morgan. He kept in contact with us from start to finish, and ensured we were kept up to date with everything. Definitely made a stressful time less stressful.

Sehrish · 9 August 2025

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

Just want to say as a tenant I was exceptionally pleased with how the process was to move in I’d like to thank Arin for all his hard work

Miles · 15 June 2025

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 5/5

Google

I called in a few days ago to enquire about buying a house I saw on the website, Jordan helped me out and very was friendly! 5 star service from the whole branch!

Selina · 10 October 2025

★★★★★ 5/5

Google

Recently became a tenant through one of their properties. From viewing the property to signing the tenancy agreement the whole process was smooth and swift. I was able to get my keys only a few days after submitting my application! Special mention to antoniya and courtney who were very courteous and assisted me throughout. Thanks so much! Highly recommended.

Mizhan · 4 December 2024

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 5/5

Google

I would love to say Courtney and Antoniya have been amazing in the process of us getting our gorgeous new home! They have been so helpful and friendly and guiding us along the way and I couldn’t ask for two better people to help us in what can be a stressful time for anyone! Thank you both so much again. Thank you from Donna x

Adam · 23 August 2024

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 5/5

Google

First Time selling a house and William H Brown made it as easy as they possibly could, from valuation to sale. Took all the stress out of it for us. I have to give a special mention to Amanda Flaherty who was amazing! So nice, approachable and most definitely the reason we decided to go with William H Brown! Thank everyone for all your help, would highly recommend to any one thinking of selling their home!

Barrie · 23 October 2022

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 5/5

Google

Can't speak highly enough of my experience here. Jesse went above and beyond to arrange a second viewing for me, liaised with the landlord to get fixes made ready for move in and had me moved in in under a month, has checked in since I moved in & been patient when I needed a handyman in the first few days. Highly recommend!

Kayleigh · 23 October 2023

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 5/5

Google

I’d like to commend Antoniya for her professionalism and efficiency in handling the letting process for my property. From the outset, she was proactive, communicative, and ensured a smooth experience. She kept me informed at every stage, addressing any concerns promptly and providing clear guidance throughout. Her attention to detail and commitment to securing a suitable tenant were evident, and I appreciate her effort in making the process seamless. Overall, Antoniya has demonstrated reliability and competence, and I would be happy to work with her again in the future.

Chinedu · 22 March 2025

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 5/5

Google

On the day of completion I had to travel from London.. it took me 7 hours due various accidents on the m1…by the time I’d reached the outskirts of Bradford they’d already closing their office .., Amanda took the keys home in order for me to collect them from her house , knowing that I’d just traveled over 220 miles … they went above and beyond to accommodate my situation… thank you for taking away my stress .. Big thank you to Liam and Arron and absolute heartfelt thank you to Amanda who just so happens to have the cutest dog ever … Thank you WH Brown… I look forward to doing further business with you …

Kokila · 23 October 2021

★★★★★ 5/5

Google

We recently completed a house move where both the sale of our previous property and the purchase of current property were dealt with by the Wibsey branch of William H. Brown. Although the costs weren't the cheapest compared to some other agents, their quality in service was of a different class from the start and it proved to be a wise move spending a bit more to get a lot more. Amanda was the most Covid-concious of all the estate agents who came to view and appraise the property we were selling. She gave a realistic value for the house which we achieved, but was also very helpful in her suggestions for the property in order to help it sell. From then on, our main point of contact was Liam who dealt with all our enquiries in a very professional manner, was tenacious in following up enquiries and made an excellent point of contact between ourselves and the other parties in the chain. From our experience, we highly recommend them as a team, as they provide an excellent service, insightful help and great value for money.PositiveResponsiveness, Quality, Professionalism, Value

Colin · 23 October 2021

★★★★★ 1/5

Trustpilot

Please take my advice and stay well…

Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.

123 · 16 May 2022

★★★★★ 5/5

Google

Just rented my property out with William H Brown (Also Baught another property through these guys). I have to say dealt with Megan Hickey at the Wibsey branch and she has been outstanding, Amazing at what she does and was super helpfull. Would Highly Recommend Megan Hickey at the William H Brown Wibsey branch, Very Professional, Helpfull and got my property rented out super fast. Thanks Megan for all your help !!!

Ziggie · 23 October 2022