Trusted Agent profile · Bradford
★★★★★
1,349 reviews across 2 platforms
6 Fair Road, Wibsey, Bradford, BD6 1QN, BD6 1QN
William H Brown's office in Bradford, at 6 Fair Road, is rated 2.4 out of 5 across 1,349 reviews on two platforms, including 195 Google reviews rated 4.4.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
1/5
TrustpilotAppalling service
Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡
1/5
TrustpilotScunthorpe branch of William H Browns…
Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .
5/5
TrustpilotExcellent service
“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda
5/5
GoogleWhole experience was amazing. Unfortunately I was struggling to buy the property that I wanted too, but Hanna helped me out a lot throughout the process. She was also really understanding and helped me out when I was unsure or struggling with anything. I am very grateful and I highly recommend this company.
Thank you for your kind words! It was a pleasure helping you through the property buying process. We are happy to have provided you with great service and that you were satisfied with our assistance. Thanks for choosing our company and recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleRecently completed the sale of our property through William H Brown. We had a stressful time dealing with our chain and onward purchase but Amanda and the team were very helpful throughout and did what they could to keep things moving along and back on track. Thank you for patience and support!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI had a great experience with my mortgage advisor, Hanna. She was friendly, helpful, and explained everything clearly. Hanna made the whole process easy and stress-free. She was always quick to respond and really cared about finding the best option for me. I highly recommend her to anyone needing mortgage advice!
5/5
GoogleJordan is a boss. Sorted me out really quickly.
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotAwful experience with a bradford…
Awful experience with a bradford branch, I think Wibsey. We applied for a house put a holding deposit down and was quite transparent about our past. They had no intention of going through with it as something I had no idea about came up on my credit rating. They then pretended to be busy every time I called. Wouldn't call back when I asked for a update. Then at the last minute said they were keeping the holding deposit and we wouldnt not be getting the house. No correspondence via emails, lies said when I rang the office. Awful inhumane experience
5/5
GoogleIts was a great experience from start to finish with william h brown wibsy the costumer service there dealing everything is excellent specially hanna abigail thanks alot guys you helped me alot during the purchase of my first home will definitely recommend they are the best
1/5
TrustpilotOur experience with WH Brown Rentals…
Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.
5/5
GoogleI was struggling to find the perfect estate agents/ person to manage my property. My rental property situation was messy due to previous tenant with a different sub-par agency (didn’t pay rent for 5 months and destroyed my property). Many estate agents that manage property were offering a cheaper fee. William H Brown are slightly more expensive but offer a premium service (you pay for quality) The real reason we chose William H Brown is because of the Rental Manger Antoniya (legend). She came and made the process so easy. * Gave me advice on how to deal with this tenant and finally legally evicted tenant, thanks to advice. *Actually got stuck in and helped move boxes and furniture. * Advised on how to get more property rental income, with subtle home improvements. I went from £700 to £1050 pcm. *I have her personal number on call. * Found a person for my property within a week with a rental income which was more than expected (got me 6k in advance for rent.!!) * Helped me with forms and understanding the tenancy agreement. If Antoniya left William H Brown, and went to another company. I would change the estate agency to manage my property, to whatever company she is with. Thank you William H Brown and Antoniya for everything.
Many thanks for your marvellous 5* review and thanks for your kind words Pete. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not recommend renting with WHBrown
I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.
1/5
TrustpilotIf I could give a -10 I would the…
If I could give a -10 I would the wibsey branch in Bradford is absolutely shocking, and I don’t even live in their property anymore. They were shocking when I lived there back in 2019-2021. They were so hard to get hold of if something needed sorting with the house, staff were diabolically rude and could care less. Turns out even with new staff it’s still the same diabolically rude, they really are the worst estate agents to ever rent from and I would stay clear of them.
5/5
TrustpilotGood renting experience with…
Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.
5/5
TrustpilotMany thanks Matthew Wolf for your…
Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.
5/5
GoogleExcellent service by Jessie and Elisa. Very professional, attention to detail and handled all our lettings with calm, integral manner. They went the extra mile to organise, facilitate and deal with all pressured milestones that occur when managing the letting process. I wish Jessi and Elisa all the best. I would strongly recommend WH Brown / Sequence as a business to any one that is looking for a mortgage and letting services. We certainly feel the expectations as customers have been exceeded. Thank you once again from marina and usman. An added thanks to Jessie's recent recommendation that led to the decison in endourvouring positivity towards meeting our financial needs.
5/5
GoogleVery happy with the service the team has provided. No issues, they are very helpful. Antonia was in regular contact throughout making everything as easy as possible.
Thanks for the wonderful 5* review James. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI have not yet completed but my…
I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.
5/5
TrustpilotSwaffham - Aston 10/10
Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.
1/5
TrustpilotDeal with William h brown at your peril…
Deal with William h brown at your peril . The motto of the parent company Skipton building society is "Founded on Fairness" but I think it should be "looking after number one".
5/5
GoogleReally happy with Hannah Hudson s service. Excellent mortgage adviser and really helpful. I will definitely recommend Hannah Hudson to anyone needing help with mortgage
Hi Rashid, Thank you for your wonderful 5* review! We're thrilled to hear that you were happy with Hannah Hudson's service. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotI found a rental property online and…
I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!
1/5
TrustpilotKEEP AWAY
if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate
5/5
GoogleWe are currently in the process of letting our property and Megan Hickey has been amazing. We live abroad so everything is done via email. However Megan responds on a timely basis and provides thorough profiles of potential tenants making it easier to manage this process remotely. We have been using William H Brown for 4 years and the service is excellent.PositiveResponsiveness
Hello Sarah, thank you for the lovely feedback of Megan and the team we really appreciate it :)!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Bradford office has 1,349 reviews across two platforms: 195 on Google, 1,154 on Trustpilot (across the whole business).
William H Brown Wibsey is rated 2.4 out of 5 across all 1,349 reviews, and 4.4 out of 5 on Google from 195 reviews.
William H Brown Wibsey, 6 Fair Road, Wibsey, Bradford, BD6 1QN, BD6 1QN.
