Mandale Homes Bradford reviews

★★★★★ 5/5

Trustpilot

First class customer experience

From our first initial viewing with Diane at the Hebble Brook View site, the customer experience has been incredible. Diane has made the process as smooth as possible, continuing to be supportive, informative and consistently keeping us updated. Buying a new home can be a very stressful time but Diane has continued to offer her support and guidance throughout, she is a credit to Mandale. Thank you Mandale Homes and Diane! Meg and Ben

Megan · 3 August 2023

★★★★★ 5/5

Trustpilot

Dianne was really friendly and helpful

Dianne was really friendly and helpful. She allowed us to view on multiple occasions and kept us up to date throughout the whole process.

Megan · 30 August 2023

★★★★★ 5/5

Trustpilot

Diane was extremely helpful and…

Diane was extremely helpful and passionate about her role. She tried everything to help us secure a property, but prices were just out of our price range unfortunately. The homes are beautiful and built to a high standard we fell in love with them on first sight.

Mr · 18 March 2024

★★★★★ 1/5

Trustpilot

If i could give a minus score i would

If i could give a minus score i would. Absolute disgrace of a company. Estate still not signed off by council nearly 5 years after completion. Houses unsaleable. Mandale do not seem to care. AVOID AT ALL COSTS

Dane · 20 February 2026

★★★★★ 1/5

Trustpilot

No Accountability or support from Mandale

My experience with Mandale Homes has been extremely disappointing. After purchasing one of their properties, I’ve found their post‑sale communication, and customer care to be virtually non‑existent. When issues arise, it’s incredibly difficult to get any meaningful engagement or support. Unfortunately, my experience has completely undermined my confidence in the company.

Dominic · 24 October 2025

★★★★★ 5/5

Trustpilot

Great communication

I can’t fault the service that I’ve had so far from my Sales Negotiator Diane on the purchase of a property on the Hebble Brook View development. She has kept me informed all the way and has gone above and beyond what I would expect her job role is to enable me and my son to settle in as happily and easily as possible. As a single mum I’ve really appreciated her care and support.

AI · 27 February 2023

★★★★★ 5/5

Trustpilot

Love our home

We bought from Mandale Homes 3 years ago in Richmondshire.The sales process was made super easy, we were kept up to date with the whole process, and the Mandale Homes team were great at smoothing out any issues we experienced along the way.We were in a chain, which was stressful, and complicated, but they helped make the process as easy as possible.When we moved in any snags we had were sorted within a couple of weeks. We didn't have many, mainly decoration.We love our house. We'd have left a review sooner if we knew they had Trustpilot.

Matt · 28 July 2022

★★★★★ 1/5

Trustpilot

Over a month from completion and still not able to move in...6 month after completion update...

I legally completed on my house by Mandale Homes on 17 Dec. This needed to be done so I didn't lose my early redemption fee after having to complete on the house I was selling after being threatened with losing this house if I didn't exchange contracts. Now over a month later I still cannot move in. The worst problem is mold on the lounge wall (the adjoining wall to next door, so not an external wall). Next comes what appears to be the complete disrespect the builders have to correcting this issue and the many snagging issues which were raised. Today I even found that they hadn't even bothered to close my front door, never mind actually lock it. This was after the carpets were eventually fitted, but they caused at least 10 areas of damage to the walls and skirting boards.The customer service is poor to say the least. No one ever available to speak to and no one willing to provide any information or timescales as to when i will be able to move into the house.Maybe I made a mistake getting the legal completion done, but hindsight is a wonderful thing.Since feeling I had no other option than to do an online public review, I have to say the actions taken by many of the team at Mandale Homes and on the site of Eden Rise have been amazing. Emma, Helen and Diane have all worked really hard getting things sorted and keeping me updated with information. Now looking forward to starting to move in from tomorrow.If I was only reviewing the last 5/6 days I would be giving 5 stars, but my overall review is still only rising to 3 stars for getting into this situation in the 1st place.May update: So after being treated really well and really courteously following my initial review I really am back to being so annoyed. On 17 December, on the home demo, noted a crack on a side window to the patio doors, found out today the window company was only contacted in March. Went on to find a post production defect on the inside of the inner pane on the opposite side at a later date and actually showed a member of the after sales team, but this it appears has been ignored, because the appointment for replacement tomorrow is only for one pane. The property itself has never had an external clean and as a result I have stated several times, I have not been able to fully snag. Found out when I was getting my garden done the fence posts have only been concreted in on one side (of course this is not my fence either) reported this to after sales, their response so far is nothing. Not a defect as such but in the main bathroom the tilers were so blind as to fit the same "random" tile in a row of 3 together, and in the en suite bathroom in an area of approx 1/3 of the tiling there are 4x2 identical tiles next to each other, may not be a defect, but in my eyes this is very poor workmanship. Reported the shower head holder does not stay up without the counter balance, no response. Told after sales last week I'd be working from home Monday and Wednesday (plus my longstanding unavailability Thursday) for the phonecall to arrange repairs tomorrow....Thursday!!!!! I honestly just see Mandale After sales as doing everything they can to ignore as much snagging as possible. Tried calling 3 tines today before updating this, but no answer leaves me with little choice...so disappointing...

Nicola · 25 May 2022

★★★★★ 5/5

Trustpilot

Diane has been a big help throughout…

Diane has been a big help throughout the sale and completion of our new home .

Customer · 23 September 2023

★★★★★ 1/5

Trustpilot

Poor quality build.

Just had 4 weeks of major remedial works at my home address after purchasing a Mandale Home 5 years ago. This was to rectify the house sagging above the 4 metre span of bifold doors where Mandale had used a catnic lintel instead of a steel RSJ to hold the house up. Obviously the catnic lintels are much cheaper and aren’t seen by potential buyers. No response from Mandale who were invited to every appointment with the NHBC who were rectifying both mine and a neighbours house. If you own a Mandale property with bifold doors this may be worth getting checked out by a builder if you are still covered by NHBC.

Sam · 2 August 2024

★★★★★ 1/5

Trustpilot

Moved in 4 years ago

Moved in 4 years ago. Unable to sell due to outstanding issues that Mandale have not resolved. Mandale are extremely difficult to deal with and their customer service is awful.

Alan · 20 February 2026

★★★★★ 1/5

Trustpilot

Shockingly poor after sales experience

Shockingly poor, cynical and “couldn’t care less” attitude once Mandale have got your money and handed you the front door key. Be prepared to be fobbed off time and time again by the after sales department and sort out and pay for the remaining issues once you’ve moved in. Sadly our experience was repeated with several of our neighbours experiencing similar issues, so it seems to be the company ethos. Disappointing really as these are not cheap properties so you would hope you’d get high end (or at least acceptable) after sales support accordingly.In answer to Mandale’s reply, we feel that you had plenty of opportunities during our several contacts with you over many months, to put right the issues we had and unless you are going to make financial compensation now for the things we had to pay for, which should have been attended to by you at the time, then further dialogue is pointless.One further point which should also be noted is that on Mandale advertisements and hoardings, flags etc on site, NHBC was quoted as being the warranty provider. On contacting NHBC, with the hope of asking for advise, we were told that Mandale was not registered with them. I have no idea how Mandale felt that this was appropriate.In reply to Mandale’s second response: If this is the case then how come NHBC could find no registration on their records and all references to NHBC were removed from the outside displays after you were challenged?I’m not going to engage further on a public forum on this topic as your continued attitude of deflecting rather than tackling every issue we have had has been once again demonstrated in this exchange.

Anonymous · 26 August 2021

★★★★★ 1/5

Trustpilot

Avoid like the plague

We purchased a property in July 2021 through Mandale Homes, which we thought was going to be our 'dream' and ‘forever’ home. The property is in a quiet area in Old Glossop, and we purchased the property on the basis of its location, and the fact that we would not be over looked. We were repeatedly told that they would be planting trees directly behind our house, to give us that extra bit of privacy and feel of being in the countryside, in keeping with the surrounding areas. However, this turned out to be one of many lies. The day of completion saw Mandale submit a planning request to build a further 6 properties behind our house, where the trees were supposedly being planted. As a result of this, we will now be over looked. Only until completion had taken place and the funds had cleared, was the planning submitted. Prior to this, Mandale were very sneaky about what was going on and were not truthful in their approach. Rather than outline their intentions all along, they confirmed even on the day of completion that the plan was still to plant trees.Mandale have mis sold us our current property. We put our trust in Mandale to pursue the plans which we had bought our house based upon. Unfortunately, the relentless greed of Mandale has taken over.This would have been a little more bearable if the houses were spectacular. However, the build is below average with endless lists of snags. Not only this, but the sales team are very difficult to deal with, with one person telling you one thing and another telling you another. To conclude, I wouldn’t recommend Mandale to my worst enemy.

Jacob · 22 July 2021

★★★★★ 1/5

Trustpilot

Avoid, do not gamble on a mandale

House not sellable due to Mandale not complying with planning conditions. This is 4 and half years after moving in, learn from our mistake and don't walk, run away.

Jo · 29 January 2026

★★★★★ 5/5

Trustpilot

First class customer service

I dealt with Diane Hargreaves who was very accommodating, helpful, knowledgeable and friendly, first class customer service!

Cate · 17 March 2023

★★★★★ 1/5

Trustpilot

Beware!

Once-upon-a-time I nearly purchased a Mandale Home (barn conversion)...In 2018 I was all set to buy a barn conversion in Scorton, North Yorkshire, my home was sold, the deposit was paid, contracts were signed & interior & exterior design specs were agreed.As the build/refurbishment progressed, I visited the build site frequently to monitor progress & as you would expect I noticed a few minor issues, so I highlighted my concerns to the builder; then the rot set in!During development of the barn & the week before Christmas 2018 Mandale Homes announced that they would not be building the garage, so as you can imagine I was furious & contacted my solicitor to ask if they were within in their rights to do this after we had signing on the dotted line; apparently, they are!As the garage was an important part of choosing this build, we decided to withdraw from the purchase. One month later Mandale Homes built the garage & remarketed the barn for £15K more than the original price; disgusting isn't it?

Jeff · 22 February 2021

★★★★★ 1/5

Trustpilot

Terrible after sales service

We found the customer service of Mandale Homes to be terrible and we would never even consider buying from them in the future. Conversations with our neighbours on the development have made it clear that the issues we experienced with Mandale are far from isolated - everyone on the development experienced significant issues. We have experienced problem after problem and have had to battle with Mandale to try and get even the most straightforward issues resolved. Frankly I find it unbelieveably hard to trust any of the positive reviews about Mandale Homes. When challenged about the customer service, we were informed, “we’re not the worst”, by the Mandale representative. For me, that says it all! Never again.

Ballard · 18 February 2021

★★★★★ 4/5

Trustpilot

New Build Pickhill

Buying our new home during a pandemic was obviously going to be stressful, but this was made easier with the help and guidance we received from Chantolle and Jayne. We were very impressed with the quality of the build and the fixtures and fittings.When it came to choosing our fittings we were made to feel very welcome by Jayne who was very professional, friendly and helpful and made the experience a pleasure, giving advice where needed. We are very happy with our choices and our finished home and whilst we have faced some problems, as with all new builds, the after sales team have done their best to resolve these in the difficult times.

Mr · 7 February 2021

★★★★★ 3/5

Trustpilot

Juniper Grove Ripon

We have given this an average, 3 star, rating because whilst we found Jayne at the Ripon site very helpful and friendly we have found some aspects of the after sales team’s attitude very poor.We were always excepting minor issues moving into a new build and it’s not the problems we encountered so much as the attitude of the after sales “care” staff. We still (2 years on) have an issue which we have given up requesting Mandale’s involvement in and have sorted this ourselves. So in summary great experience with Jayne, reasonably robust houses, poor attitude thereafter.

Anonymous · 5 February 2021

★★★★★ 4/5

Trustpilot

First new build we’ve bought.

This is the first new build we’ve bought and we were surprised with what choices we had within the price. The house is lovely and in a fantastic location. The sales team were amazing and the aftercare team not far behind. Because we moved in whilst other houses were still been built if we had any issues they were resolved quickly.

Couchie · 24 June 2023

★★★★★ 5/5

Trustpilot

Good quality houses and great to deal…

Good quality houses and great to deal with. Carole is a credit to the company.

Customer · 21 March 2023

★★★★★ 1/5

Trustpilot

Where do I start .....do not go…

Where do I start .....do not go anywhere near Mandale. we have bought 5 new property in our 50 years of marriage life. Wish I could share the photos I took when we moved in . Besides that Mandale are trying to move land to our management committee, 41 property have only just received this notice...two year after moving in ....stay clear of Mandale

Robert · 27 November 2022

★★★★★ 5/5

Trustpilot

The sales negotiater Diane Hargreaves…

The sales negotiater Diane Hargreaves is absolutely brilliant

Stephen · 30 May 2023

★★★★★ 4/5

Trustpilot

We had a great experience and love our Mandale home.

We had a great experience buying a home from Mandale in Ripon. I love our house and feel so proud to live there. Jayne in the sales office was amazing from the first time we met, she made sure everything ran smoothly is an asset to Mandale, you can tell how highly regarded she was from the amount of previous purchasers that would pop by to say Hi to her!

Grace · 7 April 2021