1/5
TrustpilotAvoid Mandale at all costs.
Avoid Mandale at all costs. They may look nice but don’t be fooled!
Trusted Agent profile · Bradford
Mandale Homes Bradford reviews
★★★★★
91 reviews across 1 platform
Thornton Hills, Halifax Road, Denholme, Bradford, BD13 4EZ
Mandale Homes's office in Bradford, at Thornton Hills, is rated 3.5 out of 5 across 91 reviews on 1 platform.
Reviews
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotPoor Customer Service and Slow Response
The customer service and also the speed of response is pitiful. I've had to constantly chase for snags to be attended to. We had a leak to our roof which was not attended to for a number of months.It feels like an endless battle to get Mandale to rectify any of the issues that they are responsible for. We've also been told lies about work that had been completed when it hadn't.Our expectations of a 'family run business' have not been met, but they sure as hell 'sell' that to you during the buying process.Would not recommend over any other housebuilder. They know people need houses so they do what they want and customers are left to pick up the pieces and fight to get an acceptable home.
1/5
TrustpilotAvoid Mandale Homes
Avoid Mandale Homes.
5/5
TrustpilotHouses are brilliant standard
Houses are brilliant standard. Diane is the absolute best of the best at what she does
1/5
TrustpilotVestry Court Eccles Change of Floor Plan without Notification Resulting in Living and Bedroom Lights Totally Blocked
My friend and I bought into Vestry Court developed by Mandale Homes and the apartment was taken over on 1 September 2022. The following serious faults were discovered while the responses of Mandale Homes are the issues we trust needed to be brought to the public’s awareness, especially for those who intend to buy into any projects of this company. The apartment we bought is on ground floor. The big ceiling-to-floor window of the living area is completely blocked by a tall wall constructed right outside of the window, which prevents light entering into the apartment. This is contrary to the original sales information in which the safety construction outside of the window is metallic railing instead of a tall concrete wall. Mandale Homes’s reply was that, though the original plan was metallic railing, the City Council required it to be a concrete wall. However, the very issue is, should this be the case, Mandale Homes bears the responsibility to inform us about this significant change once this alteration occurred. But Mandale Homes chose to avoid informing us this alteration during the buying process, thereby misleading us to continue and complete the purchase of the apartment. In the original floor plan, the bedroom had a window. However, upon the take-over of the apartment, it was found that the bedroom is a completely dark bedroom without any window. When this matter was brought up to Mandale Homes, their first response was, the floor plan was presented to buyers by a sub-agent of one of their sales agents. Later on, their second response was, window for the bedroom could not be identified from the floor plan. However, the very issue is, floor plans are factual evidence and whether or not a window can be found in the bedroom from the floor plan is a fact and cannot be denied; also, regardless the sales information was used by the sales agents or sub-agents of Mandale Homes towards buyers, Mandale Homes is responsible for the accuracy of the sales information. At this stage where our complaints are being severely launched, Mandale Homes tried to offer a settlement by taking back this faulty 1-bed apartment at original price while we are to buy from them another 2-bed apartment at a more expensive price. However, the issue is, we are the innocent suffered party who should be compensated based on the original sale contract, which means either the 1-bed apartment we have bought is rectified into its original form and shape per the original sales information, or another 1-bed apartment of the same specification and price in the same building is offered as replacement. By Mandale Homes making us to buy a more expensive apartment of theirs as a ‘solution’, it actually creates a situation in which a buyer is misrepresented into buying a product but turns out that product is at fault, no similar product is offered as an alternative, but the buyer is now left with either no way out or buying something else which is more expensive and is not what he wants. The name of this situation is deception. We have through our lawyer asked Mandale Homes to re-consider their solution. Depending on their further response, we will decide our next steps.
5/5
TrustpilotBrilliant home
From the brilliant sales team to the fantastic customer service received throughout, I cannot fault any element of the Mandale buying experience. Our home has been finished to a high standard and I couldnt recommend them enough.
Agent replied · 11 June 2024
Thank you for such a great review Katie, we are pleased to hear that your experience with us has been so positive and that you are enjoying your new home.
5/5
TrustpilotMandale - lovely new home in Glossop
We've just moved into a brand new Mandale Home in Glossop. Despite the problems of delays caused by Covid and other factors everything was ready on the agreed date. Of course there are snags but Diane and their amazing Site Manager, Rob, are doing everything to resolve even the smallest issue.
Agent replied · 11 June 2024
Hello Keith,Thank you so much for taking the time to let us know how amazing our staff are, we think so too!So pleased to hear you are happy in your new home, we wish you all the very best.
5/5
TrustpilotGreat experience so far Diane has made…
Great experience so far Diane has made everything very easy and gone the extra mile to make it as stress free as possible.
Agent replied · 13 June 2024
Thank you for your kind review, we pride ourselves on fantastic service so to hear Diane went the extra mile is great!
1/5
TrustpilotThe first question what went wrong
The first question what went wrong? I would say it would be more appropriate to ask what went right?
Agent replied · 25 August 2025
We are disappointed to read your review but would like to add some context to what has been said and also explain some points. There has never been a planned nature reserve on this development. There was a SuDS pond for drainage to be put in but plans for this changed during the construction phase and all works were conducted with full approval from the local authority. Land Sale to Neighbour: The land sale to a neighbouring resident was a legitimate transaction and not at all backhanded. The resident expressed interest in purchasing the land, and the sale proceeded accordingly. This private transaction between the resident and Mandale adheres to data protection laws, preventing further disclosure to unrelated parties. Works to Rear of Property: We cannot comment on the works being carried out behind the property, as these are being organized by NHBC following a Part 3 claim (submitted after the developer's initial 2-year responsibility period). Drainage System: The foul drainage system on the development is currently undergoing the adoption process. Inspected and approved as fit for purpose by the water authority, it entered maintenance in August 2023 and will be fully adopted in January 2025. This standard procedure does not indicate defective drains. The issue lies within the private foul drains, which homeowners are responsible for maintaining. In October, we addressed a reported drainage issue, organising a clean-up at Mandale's expense as we still present doing ongoing site works related to road, footpath, and storm drain adoption. The private drains have been in place for 4-5 years. Given that the issue arose 3-4 years post-installation, it likely resulted from private works on the properties, not from any actions by Mandale. Gravel in Drains: At no point has anyone been accused of deliberately putting gravel in the drains. An inspection in October 2023 found no gravel. If gravel is now present, it was introduced after this inspection. Mandale has not conducted any works that would result in gravel in the drainage system. Pictures sent to us show decorative stones in the system, which Mandale do not use. Such stones could only have entered the system following landscaping work by residents. Roads and Highways: The adoption of highways by local authorities is a lengthy process, often several years post-development. Any damage occurring in this interim period must be repaired by the developer before adoption. This does not imply initial faulty installation but ensures the highways are in good condition for the local authority on handover. We acknowledge the disruption caused by these repairs but emphasize their necessity for the long-term benefit of residents.
5/5
TrustpilotWe started the process the end of July…
We started the process the end of July 2020 and were in our new home the beginning of November 2020. The buying experience from the developer side was smooth and easy. Sandra and Chantolle could not do more to help with the process. They went above and beyond. Very happy customer here!
Agent replied · 11 June 2024
We're delighted to hear about your positive experience with us, we take such pride in our sales team. Congratulations on your new home!
1/5
TrustpilotNo Accountability or support from Mandale
My experience with Mandale Homes has been extremely disappointing.
5/5
TrustpilotDianne from Mandale homes was…
Dianne from Mandale homes was absolutely amazing. She was so helpful and made the whole experience enjoyable.
Agent replied · 13 June 2024
We think she is amazing too! We hope you wil be very happy in your new home.
5/5
TrustpilotNew Build
We are more than happy with our new home built by Mandale the quality and the overall finish is very good-our sales advisor Jayne Gibson guided us through the buying process giving very good advice and any problems we have had she was always there to help and sort out.
Agent replied · 11 June 2024
Thanks David, great to hear you have had such a positive experience with us. Sounds like you are enjoying your new home :)
4/5
TrustpilotI had a very good experience with…
I had a very good experience with buying their new built property in Ripon. We moved into the new home in February, 2021. Pre sale service was prompt and good and so do post sale customer service. All the snagging issues are being addressed promptly.
Agent replied · 11 June 2024
Thank you very much for your lovely comments Kiran we're so glad you've had a great experience with us. Congratulations on your new home!
5/5
TrustpilotMy experience with Mandale Homes has…
My experience with Mandale Homes has been very positive and the Sales Manager on the site is extremely helpful and knowledgeable and has really enhanced the whole process for me.
Agent replied · 11 June 2024
Thank you for taking the time to leave a review regarding your positive experience with us Michelle. We wish you all the best in your new home.
5/5
TrustpilotExcellent effort all round by the whole…
Excellent effort all round by the whole team,from putting our house on the market to moving in in 9 weeks.
Agent replied · 22 October 2024
Hi Garry & Barbara, Great to hear that your experience with us has been so positive, our Assisted Move Scheme certainly works! We wish you all the very best in your new home.
5/5
TrustpilotBought a house from mandale homes
We bought a 4 bedroom house at Middleton St George lovely house and mandale were excellent 👍
Agent replied · 11 June 2024
Thank you for taking the time to write a great review Andrew, we hope you're enjoying your new home.
1/5
TrustpilotPoor quality build.
Just had 4 weeks of major remedial works at my home address after purchasing a Mandale Home 5 years ago.
5/5
TrustpilotGreat company
Make the process quick and easy.Very helpful and friendly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Mandale Homes Bradford
How many reviews does Mandale Homes Bradford have?
Mandale Homes's Bradford office has 91 reviews across 1 platform: 91 on Trustpilot.
What is Mandale Homes Bradford's rating?
Mandale Homes Bradford is rated 3.5 out of 5 across all 91 reviews.
Where is Mandale Homes's Bradford office?
Mandale Homes Bradford, Thornton Hills, Halifax Road, Denholme, Bradford, BD13 4EZ.
