Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleFirstly if I could give a half star I would.
The only thing I thankful to Sears for is I found the house I wanted to purchase.
The service received from Sears was beyond appalling!
Josh M (now left the company) was very helpful when he was around as he helped with organising viewings.
Frances (also now left) was OK until it all went down the drain.
Sears put a house on the market with people who were not ready to sell. Therefore the chain fell through, instead of completing by September 30th (had always been the target date from day 1 end of May 2021) completion happened in December!
This has cost the seller and myself in excess of £4k each in additional costs.
Sears at no point offered any apology or explanation. I spoke to the branch manager Robert....then he palmed me over to Jonathan who was meant to be there with updates on purchase progression.
To illustrate the lack of communication - contracts where exchanged, we completed and not a single word from Jonathan. Not an email, not a phone call just radio silence.
I sent 3 separate emails of complaint and asking questions in September its December now they have gone unanswered.
The lack of professionalism and lies uttered is beyond any that I have seen in an establishment.
Another example, I chased Jonathan for an update and he told me the seller's solicitors where waiting for my solicitors to send something. I called and forwarded them this email to which they said no information was outstanding there was a signature on the seller's side that was pending to progress this purchase. Why Jonathan could not state this only he knows.
I live in hope Sears did not charge the full commission for this purchase as the seller and I more or less managed our own transaction however, from what I have experienced morals and honesty are not top of the list for this estate agent.
Nono · 7 June 2022
Agent replied · 7 June 2023
Dear Miss Ngwenya
I just wanted to thank you for taking the time to talk to me earlier. As mentioned on the phone we take a lot of pride in looking after our clients and making sure we uphold a high quality of service to anyone who has involvement with our business. We take every bad experience very seriously and now after our conversation I will be doing a thorough investigation to make sure that this doesn’t re- occur, both positive and negative feedback is important to us. We know we’re not perfect but we most certainly aim to improve our services at all times. After my investigation I will be implementing new structures to make sure that communication processes are improved. We would like to congratulate you on your new home and we hope you enjoy it and have a great Christmas. Thank you for your time.
★★★★★ 5/5
GoogleFirst class service from an outstanding Lettings Negotiator
From the moment I called for the viewing, Yasmin was very professional and helpful. Her knowledge on what we and the landlord wanted was spot on and I would highly recommend Sears to anyone looking at renting or buying a property based on the great level of service I received from Yasmin.
Larrell · 9 November 2022
★★★★★ 5/5
GoogleWiktoria at Sears has been so lovely and proactive in finding us our dream home. She is a consistent, friendly voice on the other end of the phone and I feel confident that she will follow through with things that need actioning when we hang up. Definitely reach out to her if you’re looking for a property!
Shayna · 30 March 2024
Agent replied · 29 April 2024
What a fantastic review Shayna, thank you. Your kind words about Wiktoria are greatly appreciated and it is always even more special when someone recommends our staff members specifically to help others when finding a property.
★★★★★ 5/5
GoogleAs a tenant, I've really appreciate Leona & Andy helpful and kind attitude from the start - from booking a viewing to signing the agreement and moving in. I would highly recommend this estate agency. Excellent service all round! Thank you endlessly!
Alma · 26 November 2024
Agent replied · 10 December 2024
Thank you Alma for your lovely review for Leona and Andy in the lettings team. We are pleased to hear that you have been well looked after. Hoping you are getting settled in your new home.
★★★★★ 5/5
GoogleI had a wonderful experience with Sears when moving properties, both Charlotte and Colin have been absolutely amazing, on the ball & responsive and extremely knowledgeable. It was my first time moving property and they made the move so much easier for me. Massive thank you!
Emma · 23 September 2024
Agent replied · 23 October 2024
What a lovely review for Colin and Charlotte in our Sales Team. We are pleased to hear of your positive experience when buying your first home. Wishing you all the best for the future.
★★★★★ 5/5
GoogleWe’ve been dealing with Sears for the past few years and specifically Amanda. We’ve always found Amanda to be very helpful, very informative and knowledgeable with advice on our property. Her prompt replies, be it either email or phone calls are appreciated greatly.
P · 28 October 2024
Agent replied · 11 November 2024
Thank you for your 5* review for Amanda, we will ensure this is passed onto her. We hope to be able to continue the relationship with yourself for the future and we are always here and happy to assist.
★★★★★ 5/5
GoogleWe are very grateful to Andy at Sears Bracknell for showing us around our new home as tenants and ultimately helping us successfully apply for our home. We highly recommend Sears if you are a tenant in Bracknell and we give Andy 5 stars :).
J · 23 September 2024
Agent replied · 23 October 2024
Thank you for your 5* review for Andy in our Lettings Team, it is much appreciated. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleSears is a great company to work with. We work mainly with Amanda on the property management side of things, and she is always excellent.
Kevin · 16 June 2025
Agent replied · 11 November 2024
Thank you Kevin for your 5* review for Amanda and the team in Property Management. We are pleased to hear you have been well looked after.
★★★★★ 5/5
GoogleAmanda is amazing! She’s responsive and helpful and I know that my property is in safe hands with her and the Sears team looking after it. We’ve recently had a vey stressful and difficult issue with our tenants and Amanda offered us great advise and support about how to proceed, she made a difficult situation much easier to manage.
Thank you very much.PositiveResponsiveness, Professionalism
Hayley · 11 January 2022
★★★★★ 5/5
GoogleThe viewings I attended with Daniel were to a very high standard. He was very knowledgeable regarding the properties and had most of the answers to my questions. To add to this the answers he didn't have, he went and got for me afterwards. You can't really ask much more of an estate agent. A++
Thomas · 11 January 2023
★★★★★ 5/5
GoogleI am very pleased with the service provided by Amanda Jenkins, our property manager. She is always attentive, resolves our issues quickly and professionally, and I greatly appreciate her support and dedication. I wholeheartedly recommend her services to everyone.
Ahmet · 6 December 2024
Agent replied · 22 December 2024
Thank you Ahmet for your 5* review for Amanda and The Property Management Team. We appreciate you recommending Sears to others.
★★★★★ 5/5
GoogleMitchell at Sears Bracknell was a positive, helpful representative. He was positive about his offerings, honest and knowlageable, about both the area, facilities. He did exactly what you would want as a buyer or seller. Although unsucessful in finding a property for us this time, he showed us the most properties, and those most likley to have been successful.
A · 12 July 2022
★★★★★ 5/5
GoogleSears have managed my property for 9 years now, with Jake and Amanda being especially helpful and supportive in recent times, helping me to navigate through some really tricky situations with great patience and hard work!PositiveResponsiveness, Quality, Professionalism, Value
Stephen · 26 November 2024
Agent replied · 10 December 2024
A big thank you for choosing Sears to look after your property for you for over the last 9 years. We are pleased to hear that you are being well looked after by Jake and Amanda in the Property Management Team.
Thank you for taking the time to leave them a 5* review, it is much appreciated.
★★★★★ 5/5
GoogleMy positive experience with *Leona and Andrew* at Sears Agency. They were incredibly professional and detail-oriented throughout the process of finding property for us. Their quick responses to our questions and their thorough assistance made the entire process much smoother. I highly recommend their services to anyone in need of real estate assistance.
Bo · 30 March 2024
Agent replied · 29 April 2024
Thank you Bo for your lovely comments regarding the experience you had with Sears and specifically Leona & Andrew. If ever needed in the future I am sure they will be happy to assist again.
★★★★★ 5/5
GoogleI switched to use Sears Property for a couple of years. They provides very good service all round -- from finding reliable tenants to tenant leaving. They work very hard to provide good communications and update us regularly. They find tenants quickly who pay reasonable rent. They check tenants background and credit rate. They draft contracts with all details. Everything has been done professionally. Their fees are reasonable in respect of how hard they work.
Shide · 8 June 2017
★★★★★ 5/5
GoogleWe have been very happy with the service Sears have given us. They have been honest and straightforward which is a breath of fresh air in the world of Estate Agents. Oliver Hewitt worked very hard to find us a buyer in record time in an uncertain market and Virginia Ayres was brilliant in progressing our sale and was so friendly, helpful and efficient throughout the process! Thank you!
Pete · 25 August 2020
★★★★★ 5/5
GoogleWe have been very happy with the service Sears have given us. They have been honest and straightforward which is a breath of fresh air in the world of Estate Agents. Oliver Hewitt worked very hard to find us a buyer in record time in an uncertain market and Virginia Ayres was brilliant in progressing our sale and was so friendly, helpful and efficient throughout the process! Thank you!
Peter · 7 June 2020
★★★★★ 5/5
GoogleTo put it quite simply, we would never go with another agent. Sears have been fantastic and particularly Oliver, Robert and Virginia. We found it really easy to get in contact with someone should we have any queries and they were always super friendly and helpful. We cannot thank Sears enough for making what can be a very stressful process a lot less daunting!
Natalie · 7 June 2021
★★★★★ 5/5
GoogleAmanda is amazing! She’s responsive and helpful and I know that my property is in safe hands with her and the Sears team looking after it. We’ve recently had a vey stressful and difficult issue with our tenants and Amanda offered us great advise and support about how to proceed, she made a difficult situation much easier to manage.
Thank you very much.
Hayley · 7 June 2021
★★★★★ 5/5
GoogleDespite the issues we had with our buyers solicitor, Oliver and Virginia were constantly trying to resolve these for us. They have bene fantastic through this whole process and I cannot recommend them enough. When we do sell again we till not think twice but to use Sears again, They became my go to people on a daily basis. Very professional, friendly and always there for support.
Emma · 7 June 2020
★★★★★ 5/5
GoogleVery professional Young Estate Agent. Very knowledgeable of the properties we viewed She also knew the area very well and where all the local shops and schools were. She had the answers to all the questions we asked. Such a great service
Chris · 17 August 2024
Agent replied · 23 October 2024
Thank you Chris for taking the time to leave the team a 5* review, it is much appreciated.
★★★★★ 5/5
GoogleI've had the best experience with Sears Bracknell. Robert and Wiktoria have been fantastic very helpful and efficient during the process of selling my home. They sold my home within 4 weeks for asking price. I cannot praise them enough, thank you.
Derek · 17 August 2024
Agent replied · 23 October 2024
Thank you Derek for taking the time to leave this 5* review for Robert and Wiktoria in our Sales Team. We are pleased to hear that the team have looked after you and we wish you all the best throughout the house sale.
★★★★★ 5/5
GoogleI have been working closely with Jonathan Breen for the purchase of our first home. There has been a fair few hiccups along the way however he has always been there to support and chase things. I can’t thank him enough for being at the end of the phone and always being so understanding and respectful!
Megan · 7 June 2022
★★★★★ 5/5
GoogleI have delt with Amanda and jake from the sears office on many occasions and i would just like to mention how professional they both are and definitely an asset to your amazing team
Nick · 4 December 2024
Agent replied · 22 December 2024
Thank you Nick for taking the time to leave feedback for Amanda and Jake in The Property Management Team, it is much appreciated. We are pleased to hear of your positive experience.
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