Trusted Agent profile · Bracknell
★★★★★
1,856 reviews across 2 platforms
36 High Street, Bracknell, RG12 1LL
Prospect Estate Agency's office in Bracknell, at 36 High Street, is rated 4.7 out of 5 across 1,856 reviews on two platforms, including 329 Google reviews rated 4.6.
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Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
5/5
TrustpilotBeckie Baxter excels as a Property Manager
Beckie Baxter excels as a property manager, skillfully merging professionalism with a friendly approach. Her outstanding communication delivers clear and concise information, while her organizational expertise guarantees a stress-free experience for tenants. In summary, Beckie epitomizes excellence in property management, and I wholeheartedly recommend her and Prospect as a result.
5/5
TrustpilotI’m happy with them
I’m happy with them. Sasha is providing a high standard of service. Thanks for all the great team.
1/5
GoogleMe and my partner were looking to purchase a house in the Bracknell area and had found a house that we had liked with prospects Bracknell. However when we started to further our interest one of their estate agents Ricky Hobbs became very unprofessional, rude and verbally abusive to not only myself but also to my partner. I would never use prospects or anything property related again while Ricky works there. Very disappointing.
1/5
GoogleProspect in Bracknell are by far the worst letting agents I have ever dealt with in my life. We almost became homeless because of the multiple delays. The home we were supposed to move in had not been cleaned according to the inventory check and 2 months after the agreement fell through, they set up a direct debit for another apartment! Unprofessional, dishonest and completely unreliable. I will never use them again.NegativeQuality, Professionalism
5/5
TrustpilotGreat customer service from Abi at Crowthorne branch
Abi Heppner from the Crowthorne branch showed us round a property in January. She was very knowledgeable about the property, honest and polite. We didn’t decide to buy the house but I have no doubt that Abi would have been attentive and thorough throughout had we proceeded.
5/5
TrustpilotSasha was very efficient and prompt in…
Sasha was very efficient and prompt in answering all my queries during my time of renting with prospects. I would highly recommend them.
5/5
TrustpilotBeckie Baxter has been very attentive…
Beckie Baxter has been very attentive to managing my rental and resolving any issues with the tenancy and property. Very professional and efficient service, highly recommended!
5/5
TrustpilotSasha Byrne is very helpful &…
Sasha Byrne is very helpful & professional. Prompt with replies and strikes the right balance between looking after tenants & landlords
5/5
TrustpilotThanks Ryan and the Maidenhead team!
Ryan and the team in Maidenhead have done a brilliant job selling my flat - they have been so helpful and proactive throughout. Would absolutely recommend.
5/5
Trustpilot5 star service
Can’t thank Beth enough for helping us find our perfect home! Great service from start to finish.
5/5
TrustpilotNatasha in the Aldershot branch has…
Natasha in the Aldershot branch has been amazing with both sales and purchases in the last year for me. Would highly recommend her and Prospect for all your housing and development needs. I deal with a lot of agents and this team is up there with the best..!
5/5
TrustpilotSasha as my manager has handled in an…
Sasha as my manager has handled in an excellent manner both my properties that I let through Prospects as well as the one I rent from them. Nothings to much trouble and any issues are dealt with in a very efficient and prompt way.Her telephone calls are always positive and actions are dealt with pretty much straight away.Thanks for the excellent service Sasha and Prospects.
5/5
TrustpilotThanks Matt
From my first contact with Prospect back in September, nothing has been too much trouble for Matt - if he was not immediately available he always returned my calls promptly and was happy for me to visit the property as often as I liked (also sending through progress photos as the conversion progressed). He even offered to wait at the property for a delivery due before I moved in!
5/5
TrustpilotSasha has been absolutely helpful
Sasha has been absolutely helpful, very supportive and kind. Her calm and positive manner allowed us to have a smooth experience. Thank you Sasha.
5/5
TrustpilotGreat Service
I found Beth to be a pleasure to deal with, extremely friendly, knowledgeable and informative. I would highly recommend her and Prospect.
Thank you for your 5* review, Grant.
5/5
TrustpilotI have been a customer of Prospect…
I have been a customer of Prospect Estate Agency since 2017 and am always happy with the services they provide. From buying the property to letting them managing it while being rented out. They are always patient and value their customers. We are very busy with work and are usually slow in replying their emails but they have been always been very helpful and help us managing the property well.
1/5
TrustpilotDuplicitous, unethical and unprofessional
I am in the unfortunate and unenviable position of being a tenant, and am having to deal with the Bracknell branch. I can sadly confirm that certain individuals employed there are duplicitous, unethical and highly unprofessional (there are numerous instances of shameless dishonesty), which is arguably the worst kind of behaviour in terms of your peace of mind as a tenant. I would not recommend this organisation to my worst enemy!
1/5
TrustpilotUseless
Maidenhead branch. Useless. Trying to sell our flat, even gave them a cash buyer who had come direct to us. 11 weeks later, after only ever chasing them, our buyer told us she was pulling out. She had told the estate agent over 2 days beforehand, they just didn’t bother to pass it on to us. Oh don’t use the legal firm they recommend either - they also did nothing unless chased.
1/5
TrustpilotCash buyer denied viewing in Aldershot
Called up as cash buyer to view a house in Morland Rd Aldershot and was told it was not possible due to my current property not being sold (despite having cash in the bank to buy the Aldershot house).Tried to explain but not interested.Asked the old lady who answered the phone to delete all my details as not dealing with a company incapable of qualifying an incoming call.
5/5
TrustpilotSasha has been extremely professional…
Sasha has been extremely professional and provided updates on any progress with my renewal's.Highly recommend the services of Sasha and Prospect Agents.
5/5
TrustpilotGreat service from Gemma and the team
Great service from Gemma and the team. Always go above and beyond to help with any issues and manage the properties really well.
5/5
TrustpilotMicheal Sharp restored my faith in…
Micheal Sharp restored my faith in estate agents, his outstanding professionalism and drive help push the sale of my house through whilst keeping me updated throughout the whole process. I would not hesitate to contact Michael at Prospects again if selling another property and can not recommend him highly enough.
5/5
TrustpilotGreat service from a team who are prompt and straightforward to deal with
I’ve had a consistently great experience with the property management team at Prospect.Most recently I have been working with Dani Smith to resolve an issue in the property following some remedial works.Dani showed a great deal of tenacity in helping me get hold of a lot of fiddly details from both the tenants and contractors. The communications have been quick, and straightforward and she’s made the issue much easier to deal with.
5/5
TrustpilotAgnese has been excellent with updates
Agnese has been excellent with updates, communications and speedy response and resolution. Many thanks for your support.
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