Trusted Agent profile · Bracknell
★★★★★
1,856 reviews across 2 platforms
36 High Street, Bracknell, RG12 1LL
Prospect Estate Agency's office in Bracknell, at 36 High Street, is rated 4.7 out of 5 across 1,856 reviews on two platforms, including 329 Google reviews rated 4.6.
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Every review we hold for the Bracknell office, from every platform, shown as written. First names only.
5/5
TrustpilotUrgent advice required
Spoke with Natasha in the Aldershot office who I found to be very knowledgeable regarding the market, she had taken the time to speak with me in depth and I never felt rushed at all. Excellent customer service compared to other estate agents I've spoken to previously. Thank you!
5/5
TrustpilotBeckie Baxter
My first point of contact with prospect wasn’t all that great but since Beckie took over she has been amazing with a positive attitude, super friendly and understanding. she would always pick up on any queries or problems I had with the property I am renting in a nice manner. She is easily approachable and I feel I could talk to her about anything. Thank you for all your help Beckie! Natasha
5/5
TrustpilotDealing with my tenancy renewal Sasha…
Dealing with my tenancy renewal Sasha was a delight to deal with throughout. Thank you for making the process so easy.
5/5
TrustpilotSimply the best
I had a viewing with Charlotte, she was super professional. Probably the best viewing I've ever had.
5/5
TrustpilotPrompt & professional
Sasha has been very helpful and prompt with information and contracts. Always professional and easy to get on with. Pleasure dealing with her.
1/5
GoogleCompanys like this make me wonder why there is no 0 star raiting!!! they where pushy hard sellers, to be honest they are wanna be sales people KIDS... no experience and full of jargon that they don't understand. Following a valuation of my house they tried to charge me over 4 times the fees from other agents in the area on top of this they where useless at arranging viewings i.e. telling me that someone was coming over and then coming over at different days, worse still they blamed me and threatened legal action against me when I decided to go elsewhere to sell my house. WORST EXPERIENCE EVER AVOID THESE DISHONNEST, untrustworthy and unprofessional CHILDREN
5/5
GoogleHi I wanted a room for 3 months in Bracknell. I was trying very hard but could not find anything suitable. I was getting very much stressed. Olivia contacted me from Propect Estate Agency and just within hours she booked me room in Bracknell close to my work location. Her professional and the can do attitude really impressed me. Not only she helped me in booking the room but also went through me very patiently in helping me with the required paper work. Later on to complete the process I was transferred to another agent Chole Wise. She was very professional and had an enthusiasm to help and so I was not stressed at all and tomorrow I will get my room keys. Prospect Estate Agency you have a very professional and a wonderful staff. Thanks and very kind regards ossama
5/5
GoogleI am based overseas. I have had 2 houses with Prospect Bracknell for the last 15 years and a have had excellent service, in particular from my personal agent Chloe Wise. She keeps me regularly updated and is always cheerful and helpful even when the news is not good when she offers solutions not problems. I am the ex- EVP Customer Service Manager for a Major Middle East Bank and also an International Corporation CEO . In both cases I had call centres as a responsibility. Ms Wise has an excellent manner for handling calls and is also prompt and diligent and no request has been too much trouble. She is a credit and a major asset to the Company.
5/5
GoogleI've had a very positive experience with Prospect, especially after having had a frankly dire experience with another estate agency group in the same area of Berkshire. The communication from the agency has been exceptional, and I've been kept fully up to date with everything along the way, including any queries I've had throughout. I'd like to particularly acknowledge Shannon Smith, who as a lettings client manager has made this entire experience far less stressful than I was anticipating, and strived to work around my awkward work schedule in order to 'keep the ball rolling' - would certainly recommend to anybody looking to rent or buy; they have been entirely upfront with any fee's or charges & explained everything in detail to avoid any miscommunication or confusion.
5/5
GoogleI was really pleased with the service that I received from Prospect Estate Agents in Bracknell. They are consultative, on point and "customer centric" from both a landlords and a tenants perspective. Olivia in particular went out of her way to provide a high level of customer services, she was prompt efficient and really pleasant to deal with. I would have no hesitation in recommending the team in Bracknell. Keep up the good work Prospect - you are giving Estate Agents a good reputation!!
5/5
GoogleProspect Estate Agency helped me to buy my property and subsequently they let it for me too. I have found everyone at Prospect to be very personable and professional. My main contact now is Laney Thompson - she provides a full managed service and represents both myself and my tenant very well. She provides a very high level of service and is always friendly, efficient and professional. I would highly recommend Prospect to anyone else looking to buy, sell or who needs to rent out their property.
5/5
TrustpilotHelpful & patient with self employed complexity
Stefano & the team helped me & my partner so much with the referencing process for our new tenancy. I am self-employed which added some complexity, however Prospect were patient and helpful the whole time. Thanks! We can't wait to move in
5/5
GoogleI've had a very positive experience with Prospect, especially after having had a frankly dire experience with another estate agency group in the same area of Berkshire. The communication from the agency has been exceptional, and I've been kept fully up to date with everything along the way, including any queries I've had throughout. I'd like to particularly acknowledge Shannon Smith, who as a lettings client manager has made this entire experience far less stressful than I was anticipating, and strived to work around my awkward work schedule in order to 'keep the ball rolling' - would certainly recommend to anybody looking to rent or buy; they have been entirely upfront with any fee's or charges & explained everything in detail to avoid any miscommunication or confusion.
5/5
TrustpilotSasha is really brilliant
Sasha is really brilliant, quick responses and so helpful with everything I’ve needed.
5/5
GoogleWould totally recommend Prospect. Our house sold within 2 weeks of being on the market. Brilliant estate agents, that keep you up to date on every detail. If your looking to sell your home, look no further than prospect, as they will be sure to deliver.
Customer service and resulting client satisfaction is key to our business, so this is excellent feedback for the team. Thank you for this excellent recommendation.
1/5
GoogleWorst mistake I ever made was trusting this bunch with my money. The contract wasn't worth wiping my a**e on and when it came to getting my deposit back it took ages and was full of rediculous deductions. I would rather go homeless then go with this company i feel like I have lost 2 years of my life simply due to the rigmerol of trying to get a confortable place to live. It took over 2 months to fix the central heating during the winter in which time I had to take time off of work due to poor health they played the partt of managing the property about as well as steven hawkin playying the fiddle. DO NOT GO WITH THEM EVERYONE I KONW IN A PROSPECT PROPERTY HAS EITHER BEEN SCREWED OVER FOR MONEY OR HAS NOT RECIEVED ANY LEVEL OF SERVICE animals get better treatment then their tenants.
1/5
GoogleProspect push you into an overpriced contract (2 mortgage advisors and a solictor laughed when I told them the percentage I was paying) and then do nothing at all to help you through the sale. They asked me to check the description of my house AFTER the sale had been agreed and was in progress. Needless to say they had made some very simple mistakes saying my property had features it did not. My buyer almost pulled out halfway through the sale after their solicitors advised them the length of the lease. Prospect had advised them the lease was almost 20 years longer than it actually was. Considering Prospect never asked me to confirm the length of lease and the approximate figure I gave them was 16 years less than they quoted I am amazed that they have lied in this way. Prospect did not offer me any progress updates to the point that the day before the exchange of contracts I had to call Prospect and ask them what was happening. The following day the estate agents representing the people I was buying from called me to tell me the exchange of contracts had taken place and the sale had been completed. It has been 2 months now and Prospect have still not told me that the sale of my property has been completed. All they want is for you to pay their over-inflated prices for their less than average effort. I will never use them again and would not recommend them to anyone that I like.
5/5
TrustpilotBrillant Communication & Helpful team.
The Prospect team as a whole has been very helpful, mindful and quick to resolve any issues, we've had. Their communication has been clear and informative since day 1, from all the staffs & specially Beckie Baxter who has responded to every agendas with lots of care and always looking to get the best deal for you. Overall the team has made me feel at ease and welcomed. Positive Recommendation.
1/5
GoogleThis is for rental and management of properties. As a tenant, I realised that they are robbing the landlords blind. So here is what you want to know if you intend to give your property to Prospect to rent and manage. Just an example: I will leave soon a property rented and managed though Prospect. I have introduced a friend who will take over the property and my friend was happy to move in straight after me. So, no effort for them there, still they ask just under £500 for fees... background check, or whatever, fine. They probably charge the same to the landlord for the same things. But here is where it gets suspicious: my friend was happy to take the flat as it was, soon after me, YET, nominally "the landlord" decided to refurbish the place (which was already in very good conditions!)... painting walls, replacing carpet etc. Hu?! that's weird.. why spending those money?! Of course i only know all this because my friend that is taking over told me about the works, cause he can only move in one week after i leave. They asked me to pay £300 for THEIR professional cleaning (ANY other might not meet THEIR standards) and they suggested cleaning will be done AFTER the refurbishment works! I said i am happy to share the cleaning bill with the landlord if it is done after the work they say "you are responsible for the cleaning when you move out, cause he was when you moved in!" i said "when i moved in, the previous tenant cleaned it, not the landlord. Now I am happy to pay for cleaning but I don't want to pay for cleaning up after he does the work" "you will pay the 300 and he will cover whatever is on top of that". Now... does this look fair to you? And if you object they go back to the "you're responsible for the cleaning" in a non-sense loop. This is studied pretty well to scam people. A stupid one will feel trapped and a smart one will pay just for not discuss further with idiots. If they are forced to, they will say "we'll speak to the landlord". they will play stupid and pretend not to understand common sense, a simple concept of being sensible. They rather make me pay before the work for the cleaning of a good carpet which will be replaced anyway....and the landlord afterwards... just to make everyone pay as much as possible. Beware!
5/5
TrustpilotGreat service fron Virginia Ayres
During a very rocky period, made tougher by the October budget, we were lucky to have Virginia's skill and dedication. She was dogged in her pursuit to exchange of contracts. The chain became convoluted, but she was on top of matters every step of the way. Great to have Virginia's proactive approach. Thanks for getting us over the line.
5/5
TrustpilotMichael was great from the start and…
Michael was great from the start and sold in 2 weeks after some great advice 5 star
5/5
TrustpilotMarvellous Melissa
Melissa is always both very professional and very personable. The service she provides is efficient, speedy and a pleasant interaction.
4/5
TrustpilotWell informed of the market
Beth and Paul from Prospect kept us informed of upcoming properties to market after a tricky time with vendors pulling out on exchange day! They helped up find a new house and once we had an offer accepted, helped negotiate access to the property to bring our builder over before we moved in which was helpful
5/5
TrustpilotGreat place to find your next lovely home
It was quite simple to apply for my new apartment in Reading, I was supported every step of the way, and everything was very well explained by the team. Loved that they sent me personalized text message with links to their latest properties which could fit my criteria.I do recommend them
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