Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWhat a great team Leaders have
Thank you to Vickie at leaders for all her help with my hob Took a long time ( not leaders fault ) but finally all good in end Always professional and helpful on phone .. Thank you Vickie Have to say all the staff are excellent Cannot fault them
Amanda · 29 April 2021
Agent replied · 20 September 2023
Dear AmandaThank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotGreat so far
Great so far, got our keys yesterday and process has been smooth. Better than our current letting agents!
Lucy · 8 September 2026
★★★★★ 5/5
TrustpilotAbi has been great over the past year…
Abi has been great over the past year looking after the house. Keeping me as landlord informed, proactively bringing things to my attention, working constructively with the tenants, acting on instructions and generally being super efficient. Thanks Abi. Great job.
Calum’s · 8 September 2022
Agent replied · 20 September 2023
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI telephoned Leaders Leatherhead today…
I telephoned Leaders Leatherhead today and spoke to Rebecca as I needed some old correspondence from them, my experience with Rebecca was professional and ultra efficient and she sent the information immediately she was faultless in her attitude and professional I cannot fault her in any way and have no quarms about recommending her as she is excellent
Nick · 14 November 2023
★★★★★ 5/5
TrustpilotNew Property Manager is Amazing
We have fairly recently been assigned Daniel as our property manager. What a breath of fresh air! After nearly a year renting through leaders, where we have had some issues with PMs, Daniel is clearly a cut above the rest. He keeps us up to date, goes the extra mile and really seems to care about us as Tennat’s. Thanks and long may it continue
Jon · 10 May 2023
★★★★★ 5/5
TrustpilotI am renting a property with Leaders…
I am renting a property with Leaders for more than three years now and I can say from own experience that Milli Richold is the best Property Manager who I ever dealt with as she always sorted out everything promptly without any delay.
Krisztina · 20 April 2022
Agent replied · 20 September 2023
Dear Krisztina,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotIt was a great easy straight forward…
It was a great easy straight forward process.Zach was super helpful and supportive throughout the process. Guiding me and promptly supporting me with enquiries.Zach was also super helpful on helping me secure a property giving him the details he was able to phone me back within 10 mins with a property that matched my needs.Would highly recommend leaders to anyone looking to source property.
Stevie-Joanne · 7 June 2023
★★★★★ 5/5
TrustpilotLeaders at St Ives were excellent.
Leaders at St Ives were excellent. Tawnee, who I dealt with, always had time to answer any queries I had and would always go out of her way to help me with any issues. Great service overall, I’d highly recommend Tawnee at the branch!
T.hewitt · 23 February 2022
Agent replied · 20 September 2023
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotSelwyn and Lillie have been helping me…
Selwyn and Lillie have been helping me find a flat.They have both been incredibly helpful, kind and professional
Cindy · 6 September 2026
★★★★★ 5/5
TrustpilotWorking alongside Selwyn Pacheco & his…
Working alongside Selwyn Pacheco & his team covering their Inventory & Check Out reports is a pleasure, and we really value our working relationship with the Forest Hill branch.
Blinc · 15 June 2026
★★★★★ 5/5
TrustpilotI have just let my property 64 Seagrove…
I have just let my property 64 Seagrove road, Portsmouth, my contact in my letting the property has been Joe Mayle and i can only speak with praise with joe each time i needed something done or correspondents carried out he has acted very swiftly and gave me confidence in my property beening let in the right way.Alan Purkiss
Alan · 3 September 2024
Agent replied · 23 October 2024
Dear AlanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Joe a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotGood and experienced staff
This is our second time of renting a property and it was very smooth. From the start when we contacted them until we finalised everything. The staff who led us was very kind and was very patient with us. She answered all our questions and doubts. This is one of the best experiences I have had so far or should I say the best.
Maa · 7 June 2024
Agent replied · 29 August 2024
Dear Maa.We really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are pleased you found it to be a positive experience.Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotThe team at the Luton Leaders branch…
The team at the Luton Leaders branch were beyond helpful during my move, especially moving from another country. The process was seamless and Richard and Malik were incredibly helpful and I couldn't recommend them enough. Very happy I'm with Leaders.
Lisa · 26 August 2022
Agent replied · 20 September 2023
Dear Lisa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotCommunication and kindness
great experience in terms of viewing and communication with Methembe Ncube
Sindhu · 20 October 2026
★★★★★ 5/5
TrustpilotRespectfully friendly
Monika · 15 May 2026
Agent replied · 21 May 2026
Dear Monika
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotI rented through Leaders for a number…
I rented through Leaders for a number of years and have found the service awful. The no deposit option is a scam and in no way protects you as a tenant and is geared towards the landlord. I had maintenance issues that weren't dealt with properly, a lack of response to emails and found myself living in a property with black mould for 18 months.
Melanie · 17 May 2024
Agent replied · 29 August 2024
Dear Melanie We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotEllie
We always have Ellie for our property inspections she’s always super kind and really helpful!
Lydia · 24 September 2026
★★★★★ 5/5
TrustpilotGreat service
Great service, seamless and friendly, letting out my property 2nd day on the market! Thank you Lillian.
Bingzhen · 14 May 2024
Agent replied · 29 August 2024
Dear Bingzhen NiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you Michelle Stallard
Moving house can be stressful - even more so when moving from abroad. So I really appreciated the service I received from the Leaders Faringdon office, especially Michelle Stallard. Thanks also to: Laura Elliott, Arianna Laing, and Sharon Jackson
John · 26 September 2022
Agent replied · 20 September 2023
Dear John Tuohy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating & we hope you are settling in to your new home.Many thanks, The Leaders Team Faringdon
★★★★★ 5/5
TrustpilotGreat move in experience.
Having endured a not so great experience in our previous property, Leaders have been fantastic throughout the move in process (specifically Ben) and have helped us to settle in quickly. They even arranged a hamper for us and a card. Haven’t yet experienced if anything goes wrong, however I have confidence that were it to do so they would resolve quickly and professionally.
Josh · 20 June 2024
Agent replied · 29 August 2024
Dear joshIt's Great to here you had such a positive experience with your move in. Enjoy your new home.Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotWould definitely recommend
Leaders was efficient and helpful from the get go. Got a viewing opportunity within a couple hours and were in contact with us whenever it was essential to get things going. Ronnie Cullinane was who dealt with our finalisation of renting a property and he was available to talk to whenever we needed him and made sure everything went quickly and smoothly.
Emma · 20 July 2023
★★★★★ 4/5
TrustpilotA straightforward property agent
A straightforward property agent who gives you exactly what you ask for, without any pushy or unwanted upsells.
M.Harris · 3 September 2026
★★★★★ 5/5
TrustpilotA big thank you to Gemma.
A big thank you to Gemma for helping to get the next door neighbours fence sorted out after no one wanted to know. She is always so polite even after i had a bit of a rant one day,not like the ignorant person i spoke to at the letting agent that lets that property.
Ann · 31 January 2024
★★★★★ 5/5
TrustpilotExcellent service
Special thanks to Russell Neal & the team for all their efforts on our behalf for our move. Nothing was too much trouble & he dealt with all the hiccups of which there were a few very calmly & professionally. We are both very grateful for taking the stress out of moving. Kind regards. John & Manuela
JOHN · 6 October 2016
Agent replied · 20 September 2023
Hi John, many thanks for taking the time to leave a review. We are delighted you have been happy with the service and hope you are enjoying your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
