Trusted Agent profile · BRACKNELL
Verified
★★★★★
6,245 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,245 reviews on 1 platform. See how it compares with other estate agents in BRACKNELL.
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
5/5
TrustpilotSeamless service!
Everyone involved in the process of securing a property from leaders was professional, swift with responses, and really accommodating! Highly recommend the agency for a seamless experience in looking for the right property.
5/5
TrustpilotJosh & Leon - Professional & Personable
Josh & Leon in the Horsham branch have always been my main contacts. They are both very professional + personable. I very much appreciate their knowledge in this sector & all their support and guidance provided to me as one of their landlords.
1/5
TrustpilotShocking experience having complained…
Shocking experience having complained about damp problems the Landlords family decide to evict me 10 years of hell I will never rent through Leaders again
Dear EdwardWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotA big thank you to the team at Leaders…
A big thank you to the team at Leaders for helping to make our move as stressless as possible. Millie in particular has been so responsive and helpful in answering my many questions and providing reassurance throughout the process.
1/5
TrustpilotIncompetence personified
As landlords Leaders rental is perhaps the most incompetent organisation I have EVER come across you really should avoid using them at all costs.
Dear Martin,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expecta tion in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat service from the team in St Ives
Great service from the team in St Ives. Would recommend to anyone looking within Cambridgeshire, as they cover a very large area.
Dear Lewis Healey,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotCustomer focus not a virtue that Leaders possess
Re Cambridge Hills Road branch - poor service, poor communication, no repairs to the property undertaken, with customer focus not being a virtue that Leaders possess.Obviously...would not recommend!
Dear Sir/Madam, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
5/5
TrustpilotExcellent service and communication…
Excellent service and communication from property manager Jade BrasiewiczHelped me deal with my tenant problems very efficiently Thankyou
Dear Viv,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHappy Tenants
Our experience with Leaders is truly amazing,staffs are very accomodating and approachable.Thank you is not enough as we secured a house that is very accesible and walking distance from our workplace.
5/5
TrustpilotThe follow up was great
The follow up was greatand the problem fixed less than 24 hours
Dear EhsanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAwful company
Awful company, especially out of the Gunwharf team in Portsmouth. Would never go back and have told all our friends and family how bad they are. AVOID AVOID AVOID
Dear Mr/Ms McIntyre, appreciate your honest feedback and thank you for taking the time to let us know about your experience with Head Office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
2/5
TrustpilotNot great.
Not great at all. Don’t recall them doing much right or being on the side of the landlord or tenant. Profit before service. Ended up managing the property myself.
Dear Ms/Mr Cartel we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Head Office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
5/5
TrustpilotProfessional, efficient and friendly estate agents
Leaders successfully found a suitable tenant for me and the process was completed in a short space of time.Each member of staff I dealt with was professional and helpful, I would highly recommend their services.
Hi Kristian, thank you for taking the time to leave a review. We are delighted you have been happy with the service and would recommend our services.
5/5
TrustpilotBig thanks to Jo Lawrinson for being so…
Big thanks to Jo Lawrinson for being so friendly and helpful and getting any issues sorted promptly. Very good customer support.
Dear Dale,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery helpful
Very helpful, and went the extra mile to ensure we were kept informed and hassled people when needed. Very friendly and efficient.
Dear Ian Metcalfe,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGood service
Folks were helpful in finding the right property and quick to respond to queries as well. Overall, very satisfied.
4/5
TrustpilotVery good experience...
am happy with the service i received from Leaders, Redhill. They are very professional and very co-operative. Thanks Sreenivas
5/5
TrustpilotGreat team work
Great team work, very professional and helpful. We can’t thank you enough.
Dear Ana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLeaders in the Old Town of Poole.
Leaders Estate agents in the old part of Poole Town are excellent. They listen to your requirements . This is a warm friendly office where nothing is too much trouble. They have kept us up to date as to properties that may be of interest. The location is great and they are certainly part of the local community and know what is happening around the area.
4/5
TrustpilotGood service. Recommended.
Leaders has been my letting agent for the past 17 years, I have found the staff very helpful and are willing to help and provide me with advice when required. Happy to recommend their service.
Hi Liu, thank you for taking the time to leave a review. We are delighted you have been happy with the service and would recommend us.
5/5
TrustpilotThe entire team was very supportive…
The entire team was very supportive throughout the process. I really appreciate their professionalism and swiftness. They helped put an end to our 3 months of being homeless in England.
5/5
TrustpilotCustomer satisfaction and excellent…
Customer satisfaction and excellent communication.Dear Eloise Morris, thank you so much for the huge satisfaction, she deserves some award so professional, cool and friendly. And a big thank you to all the leaders team.
5/5
TrustpilotHad a very helpful young lady at…
Had a very helpful young lady at Leaders her name was Leah. I would definitely recommend her.
Dear WibbsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotI haven't yet got any response from Mr
As you told, I have kept you (customercare at the rate lrg.co.uk) in email, Request you, please check and do the needful.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
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