Leaders Bracknell reviews

★★★★★ 2/5

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Estate agents...

I have been a landlord with leaders for ten years, so when I needed to sell.ky house it seemed to be a good idea to sell through them as we live I Yorkshire and our house was in Portsmouth, Hampshire. Not so great to be honest the sales team didn't not seem to talk to the rental/Property management team, the house was greatly over priced and we had to chase for the smallest update. Finally we were advised to try and sell by auction.

Mrs · 17 September 2020

★★★★★ 5/5

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Company staff is very professional…

Company staff is very professional especially Kate Kim and mark. Very good experience with them .

Lucky · 1 March 2023

★★★★★ 5/5

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Great over all experience

Great over all experience. Dealt with Tawnee who’s professionalism made the whole experience 100 times better. Thank you leaders and thank you Tawnee!

Kevin · 26 May 2022

★★★★★ 1/5

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What an absolutely incoherent and…

What an absolutely incoherent and illogical waste of space these people are.I’m due to start university on September the 29th, I gave my notice regarding moving out on July the 24th, know full well I would have to give 2 months notice to move out. Now, initially I said o would like to move out October 2nd, but someone rang me to inform me that the earliest I can leave is September the 27th, which I gladly agreed to. I was told that someone will “be in touch with me”. Great, I’ll arrange a van, cancel all my rental goods etc, but then radio silence, nothing for months. Understandably I got worried so I sent them an email asking if everything was still okay for me to move out on the 27th of September. I’ve now been informed that I can no longer move WHEN WE AGREED, but now it has to be in October! I now have to miss a month of university and live in a flat with absolutely no amenities just because these people don’t know basic communication tactics. Yeah that’s going to look great on me. Thanks guys. Thanks for nothing.Edit: 15/09/20- Not to mention the tactic of not replying to emails I send until the end of the day, just to drag it out longer. I see what you’re doing.Edit: 16/09/20- No replies to any emails I sent yesterday, or from the email on the automated response I received on this review. Also still waiting on a phone call I was promised on Monday. Just to add that nobody picks up the phone for the quality assurance number, you don’t seem that concerned, Mandy Klopper.Please please please avoid at all costs.

WakeForAMate · 16 September 2020

★★★★★ 1/5

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I have rented properties with leaders…

I have rented properties with leaders for some time. I finally took their rent garantee this february and one last november, the tenant in february I felt more comfortable with the guarantee and it was clear as a no hassle guarantee. oops 1 month in no rent, no guarantee met then rent came in late, 7 months on three months in arrears no rent guarantee, paid.hiding behind pandemic but still taking the fees.also absolute terrible service, they take a cut of repairs. their references are unreliable and they give you tenants one with no income who arnt even married whocan end up with a tenancy and no income. in the rental pitch they assured me they were married and had each incomes. think twice about using them,rent guarantee 37.50 on home insurance 5 quid and you get no guarantee with leaders.

Mr · 14 September 2020

★★★★★ 1/5

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What an absolute shambles this company…

What an absolute shambles this company is. We have now dealt it’s two leaders branches, who take months to sort out any kind of mould issues.We had to move out of our first rented property as the mould was so bad. The new property, through the Northwich branch, assured us that we would not have the same experience. We first reported the mould back in November 2023 and it has progressed since then, despite contractors giving quotations on the work that needed to be carried out on the roof. We have also been waiting for a new fire alarm to be installed for 7 weeks and the window in our children’s room to be fixed, due to fact that it is jammed shut (which does not help with ventilating the mould issue).Leaders only by name it appears…

Kim · 12 April 2024

★★★★★ 5/5

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Sarah is GREAT!!!

I have used the services of Leaders for 2 properties for many years and have always been very happy with all the people that I have dealt with.Special mention must go to my current Property Manager, Sarah, who has been excellent. She is extremely efficient and has always been able to be contacted and her replies come very quickly.I feel that she is always working in my best interests.

Gerry · 23 August 2022

★★★★★ 5/5

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Gemma was extremely professional and…

Gemma was extremely professional and helpful and dealt with my enquiry promptly. I have no hesitation in leaving a 5* review.

Nicholas · 22 August 2022

★★★★★ 1/5

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GARBAGE COMPANY

GARBAGE COMPANY, with workers that don’t even care about ethics like Helen Patten, Stephanie Liston the property manager who’s never in the office, and who doesn’t care about customer well being and option 6.5 and 6.6 of the the contract that basically says “we charge you what we want at the end of the contract and we make up any charges” Worst company ever. they are very welcoming at first, so they have your money, and then they show their true colours. By always putting you on hold and never solving nothing just look at how many BAD reviews they have, any good ones are obviously fake. One of your agents (Huseyin Dengizer) keeps on calling, texting and emailing me that I haven’t paid my rent when I have and telling me to prove it. Which I did but every month I keep getting the same thing. The others Agent for example ( Holly Rolling) was rude and never listens to you. Also the property management apparently is never in the office. We had a Water leak coming from up stairs flat, mould problem and other problems just keep on coming but were never resolved. And we never get compensation We had proof (photography and video), emails and called them so many time but no one cared, all they do is just keep asking for more money and when you Leave the property they always ask for £147 for cleaning plus other made up expenses, I would genuinely not recommend this company and I hope they don’t make your life as miserable as they made mine for the past two years.

VLOGZIRA · 11 September 2020

★★★★★ 1/5

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Leaders (Loughborough branch).

Leaders (Loughborough branch).Over charged me landlords fees for 4 years, then up the fee by over 30% in 2019!Their accounts department are a joke always slow paying our rent from the tenant even though he always pays on time gets the account wrong times.When I complained about not re paying the overcharges basically said it’s all my fault- staff at Loughborough ok but Leaders Staff as a whole not so good.Making me give notice to a good tenant when the next rent period at the end of this year finishes because of their lack of customer care. Leaders are not interested in the landlord only the profit. Strange company never own up to it being their fault. Caused us loads of stress. My advice if you are a landlord is go elsewhere.

Stuart · 10 September 2020

★★★★★ 1/5

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Absolutely disgraceful company

Absolutely disgraceful company. Wanted to view a property, was told couldn't gain access due to the current tenant causing issues....was told would be called back to arrange a viewing, details taken....heard nothing. Called back for office number to be turned onto a loop because they were too busy to answer it. Was told would be called back to have a viewing....still nothing. Called back a couple of days later to find out that viewings had already happened and the house was now gone!No communication and I will NEVER go through leaders to obtain ANY properties in the future. Completely useless bunch of cowboys who simply cannot do a simple job.

Lee · 10 September 2020

★★★★★ 5/5

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Leaders St Ives

Special thanks to Tawnee for her professional and knowledgeable help, she made the whole process simple and worry free, I fully recommend her and Leaders.

Luis · 10 February 2022

★★★★★ 1/5

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Worst company ever

Worst company ever! Employees lied and not advised properly or sent documents not even proof of payment! I called to take a detached house because my wife is pregnant and we work with the NHS, we manage nurses and deploy them to patients for home care and cannot miss too much, it is hard to find cover for shifts and not to move when the baby comes and it's cold. They put it up for viewing with people in the house ( 2 adults and 4 kids over 8 in a 2 bedroom bungalow) doring Covid! Immediately they asked for deposit but never sent the money back or proof of payment not even after a month when they said they did not move and have nothing else for us! No money, no documents, will have to lose time with calls to the ombudsman and e-mails! Run from this company!

Alexander · 6 September 2020

★★★★★ 1/5

Trustpilot

Never again

Never again. Tenant of over six years, recently escaped. Terrible service. Got to the point where you don't report things going wrong as it's genuinely less trouble to pay for and fix yourself than engage with the agency (there would be a huge pause of weeks, then have you tried 'X, Y, Z?'). No support but constant rent hikes. On moving out, a series of charges were invented (including one for a burn on a carpet we replaced at our own expense). We took it to dispute, a whole new range of more costly expenses were invented. Awful service aimed at maximising profit for themselves. Don't think our landlady had a good experience either. So much happier now paying lower rent to a decent human being each month.

Genie · 5 September 2020

★★★★★ 1/5

Trustpilot

WORST experience. Worst landlords

DO NOT RENT WITH LEADERS! THE worst experience. They choose the worst and most IRRESPONSIBLE landlords. They have poor judgement in choosing them. They have rented me a flat in a building where fly-tipping (a ridiculous massive pile) was taking place. Me and the other tenants will see all the vermin attracted by the fly-tipping. The people working on reparations in the flat will just dump everything in the pile. They had tons of sofas and mattresses, fridges, tables, glass, garden waste among many other things. In the summer the smell and the flies coming from the trash pile were disgusting. I was not able to open my windows ever. The maintenance of the building was EXTREMELY poor. I had things stolen from me in the flat and after making me wait for more than a month for CCTV recordings, they told me "the landlord regrettably was unable to retrieve any CCTV footage for you". The reality was that the cameras were not even functioning. They give you the old story of "we will do everything we can" and let you forget about it and then do absolutely NOTHING. I have spoken in person to the people and they still have 0% problem-solving skills. They are very abusive to their tenants by not solving all the sanitary problems that they face in the facilities where they are renting with the excuse that "is not on them, is the landlord's responsibility". I do not think their slogan "The lettings agency you can trust" is at all true. Neither can you trust their claim to have sustainable practices after their poor judgment on landlords who dump all their trash from other properties in the building where you rent.

Dany · 10 April 2024

★★★★★ 1/5

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One of the poorest estate agents I've…

One of the poorest estate agents I've ever dealt with. From a complete lack of management, to an absence of empathy - as well as poor communication, ignoring emails and generally having no interest in providing any support for tenants while managing a property.I would suggest that anyone looking to rent a property in the future avoid this business, especially the Leamington office.

Jamie · 29 March 2023

★★★★★ 5/5

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I have been using Leaders to rent out…

I have been using Leaders to rent out my property for around 8 years and during that time I have been nothing but impressed with their efficiency, approachability and overall helpfulness. When my tenant moved out recently they were quick to find another tenant and assist with sorting any maintenance work that needed doing. Both Emily and Katie have been fab. I would thoroughly recommend them!

K.G · 14 December 2022

★★★★★ 1/5

Trustpilot

See Below

The reply below from Leaders is exactly why they get a 1 star rating. Having put in my review exactly what my problem is - they've made mistakes, which they've admitted, they've taken £204 of my money wrongly, and I've to date not been able to get them to return it, and the response to my review is: " really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given."Words fail me!!

M · 29 August 2020

★★★★★ 1/5

Trustpilot

This agents do not deserve even a 1…

This agents do not deserve even a 1 star rating am renting a property of these the house was sold to me as a fully furnished property once moved in the house was not furnished but they carried on charging me full rent on top of that as in the past 3 months I have only been at the property for 6 days they have been sending people in to the property who have in returned stolen my items police have been called so anyone who is thinking of renting or buying of this company dont touch them with a barge pole they are nothing but crooks who send there people in to rob your stuff

Jade · 28 August 2020

★★★★★ 1/5

Trustpilot

Leaders Cambridge

I noticed in July 2020, when I was preparing my tax return for the year 19/20 that I seemed to have been charged multiple times for landlords checkout fee. I wrote to Leaders in 15 July querying this.I got no response, so followed up on 22 July pointing out I hadn't had a reply.I got a reply on 22 July advising that I had been wrongly charged two sets of landlords check out fee - a total of £204! It also advised that I had now to pay the checkout fee at the start of a new tenancy, not when the tenant actually checks out!! Quite why I don't understand - if the tenant stays there for 5 years Leaders have had my money for 5 years , and no doubt will expect me to remember that!I got another email on 6 August saying that the person dealing with this was still chasing to get my refund.I sent a further email on 19th August saying I still hadn't received the refund - to date, no answers!So Leaders are still holding £102 of mine, wrongly charged to me in November 2019, and £102 wrongly charged to me in March 2020!!I have no doubt that if I hadn't spotted this the money would have been lost, but even as it is I still can't get MY money back after 3 emails! And they charge me a substantial amount every month to let my property!!

M · 27 August 2020

★★★★★ 3/5

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they are extremely bad at communication…

they are extremely bad at communication and unhelpful the accounts team

Ms · 18 June 2026

★★★★★ 1/5

Trustpilot

Avoid Leaders at all costs

Leaders North Laine Brighton.I rented with them three years ago and didn't think they could get any worse but they can. Firstly they are very welcoming , then they have your money, and that's when the bull s**t starts. One of their agents called me to say that they couldn't release the keys until I purchased tenants insurance, I questioned them about this and she said it was contractual. I looked through every line of my tenancy agreement, and challenged her. She then said it actually wasn't contractual and I could sign a insurance waiver form ( which was never asked for) Not only was this a lie, trying to get me to buy their company's insurance but also illegal as they cannot keep the keys from you once the tenancy has been signed. They didn't do an inventory, so nobody from Leaders has inspected the property. They moved my tenancy start date by a few days because the landlord had to fit a new boiler, and they had got the landlords email address wrong. Luckily for me this meant I now have the landlords number, and can call him direct about issues.They claimed in the advert I have access to private gardens but they didn't know anything about the key.When I finally got my tenancy deposit code, and keys(from the landlord not Leaders) I wrote a scathing email to them , to which as of today they have not replied.They are simply a bunch of cowboys, who will try to hard sell you Virgin Media, insurance (DON'T GET THEIR INSURANCE IT'S A SCAM!) ,they will lie through their back teeth. How they can still run as a legal lettings agent is beyond me. If you see a Leaders advert-DO NOT RENT FROM THEM, AVOID AT ALL COSTS.Now expect the usual reply from Mandy Klopper...blah, blah, blah...email us..

David · 26 August 2020

★★★★★ 1/5

Trustpilot

Bad service drops to new lows over Covid

I wrote a review about their terrible service when I moved in (January 2020), they are good on the sales side when you view and go to contract but after that the flaws become glaring. Since Covid, I was furloughed in April and I wrote them three times to see if I could get a reduction (they manage the property). Well eventually after a few months had passed, I wrote my landlord directly and she was appalled as well that they had not been in touch. I finally heard from them but it was too late, I had paid the full amount for that period, so they came up with some adjusted amounts to reflect that. I decided to carry on paying the full amount for 4 months, and then heard two days ago that they had not paid the full amount to my landlord, but instead had paid her the adjusted amounts. It was now up to me to PROVE I had paid the full rent - don't they reconcile their bank statements? I knew when Covid hit us that the service standards from them would drop even further, and I literally prayed nothing would go wrong because the standards were already low. How can they justify taking management fees when not providing an actual service? I would warn all tenants and landlords to avoid this company, they let both sides down. I am pretty sure they are in breach of contract over a few other things and have advised my landlord accordingly so she can get back the fees she has paid. I will never ever rent from them again, if I see a property I like in the future that is listed through them I will find out who owns it and approach the landlord directly with an offer. It is a shame they ruin so many people's experience of renting and cause so much unnecessary stress, it is difficult to see how they continue to do business but they are part of a bigger group and have some power in the market - not for long, they may end up a Covid victim and no one will be sorry that the business goes to other more ethical and responsible agents who actually want to help people not just take money for nothing

Christina · 25 August 2020

★★★★★ 1/5

Trustpilot

Leaders appreciate my honest review. They admit it in their follow up comments. Reading between the lines, they actually agree with me. How bizarre. Toilets flash through my mind.

We rented with Nichol & Co, Landlady decided to change to Leaders, reasons unknown. Loyal tenants for 5 years, 18 year old carpets, threadbare and the place in need of redecorations. We offered to do a professional re-paint (Our job) plus fit new carpets for no rent increase, guess what ? The rent can stay the same if you sign a new contract, no repairs or re-freshing, we estimated £3700 value we were offering. No chance to reply, 4 days later (According to Leaders), "The Landlady has changed her mind and now wants a rent increase", by the way it'll only be a 6 month contract. Landlady wants security ? Why only a 6 month contract. I could talk all day, this company do not work with the tenants or landlords, their only focus is to make money for themselves. They changed our utility supplier without our knowledge, even set up an account in our name, their password, data protection are concerned and looking into this. Please listen, they are dishonest and duck and dive all the time, basically if you're a tenant, you're the lowest of the low, council people, not human beings whose circumstances in life have changed. I could go on, not a good company to be renting from. They're all deaf and ignorant.Following up from Leaders reply, quote " We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback", so you should be, Leaders are breaking lots of rules in the book, just to reach targets, staff/employee's lie to tenants, I/we have evidence. Data protection law breakers, they closed our account at British Gas, set up a new account on-line with SSE and even had password set up in my name. Wow. Excellent service, not, do they take complaints seriously, "No" we were forced out of our home, we're glad that we are not customers anymore, maybe we can get on with our lives now, they caused so much stress. The rate they are going, they'll have no customers left. We work within the lettings market (To a very high standard) and we're sure to be informing perspective tenants (Lots of them) and purchasers alike of their gross incompetence and lack of, quote "Excellent Service". ? Leaders:- Your local branch is in Worcester, they do not deserve any custom, as a 5 year tenant, we were treated like scumbags, lies and false promises, data protection laws were broken, big style, my/our personal data was spread everywhere Leaders could make commission, worse of all, they didn't give a damn. I could go on forever, our solicitor feels we have a good case of Landlord Harassment and/or Constructive Eviction. On that note I'm going to bed before I get my hair off, Leaders did threaten us with eviction if we did not agree to a rent increase, not bothered about redecorations, threadbare carpets, maintenance issues, no shower, failed tiles, failed worktop sealant, a property in need of re-freshing (We offered to do it, our job, still got to pay more rent though), "???? off" I could go on, not bothered Leaders just put the rent up and come out with lies about similar properties.Please trust me and read the poor reviews because that is what they are about. Okay, maybe not the companies policy, it's maybe the braindead staff they employ thinking about Christmas bonuses.Sorry Leaders, at this stage we are advised not to give our new address to you, our old one was (Apt 2, WR1 1QX), you cannot be trusted to keep our details safe.Update:- 14/07/20It is not up to us to get in touch, you knew our number but failed to reply, as usual it's a fob off excuse. We had to leave our home because of Leaders, we would not accept a rent increase, constructive dismissal, now 100% proved. Our "X" home is now being rented out for the price we paid per month (No increase, if we had stayed it would have cost us more, so much for loyal tenants). Leaders are guilty of messing peoples lives about, ripping them off with no compassion. They deducted monies from our deposit to repair a window (That we did not break, only way to get your deposit back is to agree with them), to this date the window remains 100% un-repaired. Your deposit is theirs and you have to fight to get it back, be warned, they want everybody on the street and homeless. Never ever dealt with such an unfair company, all about themselves, customer ? Ha ! You're having a laugh, you're just the unfortunate people trying to get by in life with sometimes difficult circumstances, do they care ? No, they'll just move on to the next gullible person/couple/family until there is no-one left, then they'll go into administration, (Poor employees who give this grief are expendable), the directors are swanning around on yachts and bimbo's around their luxury pools in the Caribbean. Your hard earnt money is being fleeced by unscrupulous lettings agents.

Garry · 24 August 2020