Trusted Agent profile · BRACKNELL
Verified
★★★★★
6,281 reviews across 1 platform
81 High Street, BRACKNELL, RG12 1DZ
Leaders's office in BRACKNELL, at 81 High Street, is rated 4.1 out of 5 across 6,281 reviews on 1 platform. See how it compares with other estate agents in BRACKNELL.
Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat company with even better staff
All round great company, they manage my property. Finding, dealing and looking after tenants couldn’t be easier through leaders. Aleisha was amazing and couldn’t do any more for us, information and help at the drop of a hat.
5/5
TrustpilotWe would recommend this Company.
Leanne at the Spalding Office was very professional and kept us informed of the progress of our purchase.We would recommend this Company to anyone.
Dear Angela WadeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLillian was very helpful
Lillian was very helpful. She guided us through it all and was available to answer questions and advice us. Thank you l
Dear Adekemi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotStress free service
I have appreciated letting my flat through Leaders as they take away all the stresses that might have come my way. I am on my 3rd lot of tenants and the changeover has gone so smoothly each time. Thank you Worthing Leaders!
Hi Marilyn, it's great to hear that you have had a good experience as a landlord with us. We are determined to make the lettings process as simple as possible for both landlord and tenant, so thank you for sharing your feedback here on Trustpilot.
4/5
TrustpilotPrompt support and response to queries
5/5
TrustpilotLeaders in Worcester
Contact with Leaders in Worcester is always a pleasure, even when requesting repairs. I am very pleased by engagement and care from Lewis Langdell Property Manager, who managed to resolve my case in matter of just few hours. Thank You.MARCIN DARIUSZ SZYMANSKI.
1/5
TrustpilotAbsolute nightmare… I placed a holding…
Absolute nightmare… I placed a holding deposit on a flat with a hope of being able to view the flat within a week. Only to be waiting 2 weeks with no response, so I cancelled the booking due to finding a better flat that actually responded. I was told I would have the refund 3-5 days only to be waiting 2 weeks, after calling the office I found out I needed to sign a document (which I was not told I needed to sign) and 3 weeks later after numerous calls and emails I finally have my refund! An absolute nightmare, avoid!
Dear JeromeWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotBen Stephenson was outstanding
Ben Stephenson was outstanding. He was the person that stopped my husband from pulling out of the purchase. He answered calls and if not he responded ASAP. Ben is defiantly an asset to Leaders. Out of a rating I personally give Ben 100% and would recommend Leaders.
5/5
TrustpilotA quality and professional service
A quality and professional service from the start. Charlotte was great from the initial meeting providing all the relevant information and explaining the entire process. Charlotte was available at anytime throughout to answer any questions or queries. I would greatly recommend this service
1/5
TrustpilotAvoid Hedge End Branch at All costs!
Avoid Hedge End Branch at All costs!! Now, this is a story all about howMy life got flipped-turned upside downAnd I liked to take a minuteJust sit right thereI'll tell you how I became the victim of Leaders who don’t care!!Moved in to a property back in September 2020 and as it was during Covid we were not allowed to view the property and could only see the pictures via the website. At first glance we were very impressed, looked clean and tidy and very spaces for what we needed.We decided to go ahead and got the tenancy agreement set up. We picked the keys up and were looking forward to our first family home with your 2yr old daughter. When we got to the property we found that the landlady had not got rid of previous tenants belongings like ironing board, hover etc and was just chucked in the airing cupboard. We were told that the property was going to be fully painted and for this the rent would be increased by £25 a month which we had agreed before hand as we had the option to pay less and paint it ourselves which we didn’t want to do. Unfortunately the property had not been painted ( or was painted by stevie wonder!!) We ended up painting it ourselves it was that bad.We then started to notice black mould appearing on the skirting boards, window seal in every room as well as mould on the carpet in the en Suite - all within 2 weeks of us moving in so was obviously an issue before. Reported it to Leaders who then advised that the landlady was selling the property and was not going to do anything and we would have to wait for the new owner to take over and sort it!! Still falls as her responsibility as until it’s sold she is the landlady.We then found out that she was best friends with one of the staff at the office so felt like they knew the flat as going to fall apart and wanted to get tenants it before selling so she could get money in her back pocket!!Then came the issue with silverfish and other insect infestation due to the mould and damp. This went on for over 4 months reporting it but as it was still in the process of being sold neither the current landlady or new landlord wanted to deal with it until the papers had been signed.Eventually the flat was sold and the new landlord sent a subcontractor out to look at the mould and insect infestation. I’m guessing the quote was to expensive as leaders or the landlord still declined to resolve the issue. As leaders where the property management who dealt with all the maintenance issue for the flat their customer service is appalling and didn’t want anything to do with it. After 5 months had passed we still had all the issues that we reported 2 weeks after moving in!! This was the last straw so I got legal advice and ended up terminating my 12 month tenancy agreement 6 months earlier. We were still in lockdown when we ended our tenancy yet leaders still found it ok to bring strangers in to the flat when we were still living there to do viewings even though it was against goverment guidelines. They have no consideration for current tenants and only care about getting their commission and incentives.WORST ESTATE AGENT EVER I would never in a million years go through leaders again even if they were the last estate agent in the world.
Dear MarkWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotHelpful and prompt service.
Kirsty & Dominic were really helpful towards myself and my friend moving into our flat for our final year of university. They were quick to respond to any emails we sent them or any phone calls, and helped guide us through the (sometimes confusing) process. Would recommend!
1/5
TrustpilotTotally incompetent
Totally incompetent. They did not remove the Landlord’s furniture as promised on the rental agreement and they have the cheek to tell me the rooms are overcrowded posing a condensation risk. 13 months have gone by and my 6 requests to remove the furniture have been ignored.Accounts department are imbeciles - I pay online with the correct reference and receive email confirmation of my payment yet I get texts warning me my rent is overdue and further action will be taken. Of course you can’t contact them as that would mean them having to address their incompetence. The leaders office can’t even speak to them - they have to raise a ticket and can’t guarantee a response on the same day. I phoned to say the alarm was going off and I couldn’t switch it off as they had not given me the code - I had to leave a message and nobody called me back - 2 months on for all they know it’s still going offToo many other complaints.Would NEVERgo near this shambles of a company again
Dear MichelleWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotNo ethics. No care in the world. Just money grabbers.
Where to start.Absolutely dreadful customer service; taking everything personally and arguing instead of providing solutions. Inventory requested at the start of the tenancy (Sep 2020) as the most recent one was taken in 2017, yet no action until I decided to break from contract after 6 months. Trying to claim for things which they couldn't prove as no inventory was taken; switching names on TDS forms after I noticed my name wasn't protected, verging ILLEGAL practice.Out of the £950 deposit;£50 was disputed for a sofa (with which hadn't even changed from pictures taken in 2017)£120 was disputed for cleaning, despite us leaving the flat tidier than its original condition.£100 was disputed for damage, of which was already there prior to my tenancy commencing.Very poorly organized as a business and instead of acknowledging their many faults, they dig themselves holes by certain agents (looking at you, in particular, Roseanne Pope) waving about their 6 Year ARLA qualifications as a way to intimidate tenants.Never at any point did I feel treated like a human being. I know many business plans rely on creating profit but this company takes it to a complete extreme with no care for the tenants they take money off.The only saving grace was TDS agreeing with our detailed case over the many mishandlings put out there by this shoddy company.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotJade
Jade has been a brilliant property manager for us. She has been so helpful throughout every need we have.
Dear RachelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery friendly, polite and helpful:)
The lettings agents at Leaders are always very friendly and polite, so it's a pleasure to communicate and helps take the stress out of the rental hunt! They're also very helpful and efficient with viewing bookings and follow ups too, all round 5 stars :)
Dear HannahCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
4/5
TrustpilotEliza was really helpful and tried to…
Eliza was really helpful and tried to help where she could. Kept in touch and went above an beyond
Dear Romane We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotGreat Service
Can’t thank Jack and the team enough for all their help moving in recently. Seamless process throughout and any issues dealt with straight away. 100% recommend.
Dear Nat,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotDO NOT LET YOUR PROPERTY WITH LEADERS
ALL LANDLORDS. DO NOT LET YOUR PROPERTY WITH LEADERS.I advised Leaders I wished to let my property for 12 months ONLY and then sell the property.After 3 months the tenants separated and they went through affordability checks with the tenant and a guarantor. Then did not tell me of the outcome and they failed.I called to chase 3 months later and they advised they failed months ago and sorry no one got in touch. I said I definitely wanted them out after the 12 months. They advised me it's a 3 month notice period and call 3 months before the end of tenancy.A few days later the government changed the notice period to 6 months. They did not notify me although I am paying full management fees.I called when they told me to and advised me then that I had to give 7 months notice although I required the property back in 3 months.After the end of the 7 months, they tell me that the notice they issued is INVALID AND I CANNOT EVICT THEM. I HAVE TO GIVE ANOTHER 4 MONTHS NOTICE.I have paid this company nearly £200 per month to manage my property.They only offered me a £100 refund after all their negligence and the losses they caused me.DO NOT USE LEADERS.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotAmazing apartments
Amazing apartments, extremely spacious
5/5
TrustpilotVery good communication
Very good communication all through our landlord experience. Gemma has been very helpful to us and looked after our property to the best ability.
Dear Josh,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotI'm a current tenant mine is leaders in…
I'm a current tenant mine is leaders in Loughborough so slack at sorting things out even when landlady gives permission. Had damp and mould which has only just been sorted. Had mice which me having call them several times to get them to sort out, which my friends dad ended up sorting out most out still having issues now. The extractor fan in the bathroom has never worked since moving in the property. Im also left without a bathroom light as its not working. Nothing but problems and stopped responding to my email. Never will let from these again.
Dear JulesWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotResponsive and helpful staff.
1/5
TrustpilotAbsolutely awful management that was at…COULDN'T GIVE A DAMN !!
Absolutely awful management that was at Littlehampton (now closed)I lived near to a Tenanted house where they did nothing to curtail a " garage works " house. Constant noise and cars pulling up sometimes 6 cars parked on a residential street. I complained to them and they did nothing, not even attend the house to see for themselves.Over A year of frustration and still going on.WORST COMPANY I HAVE DEALT WITH IN ALL MY 63 YEARS. *****DISGRACE *****Treated like dirt.Don't ever trust them.
Dear ChrisWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotI purchased my house through Leaders and was so impressed
I purchased my house through Leaders, Buckingham. Amazing service from Lia and Paul who supported and assisted me every step of the way. I've bought a few homes in my time, but never felt this supported as the non-fee paying buyer. They always responded within the day / more often than not within the hour to my call or email, fully gave me an update, gave me access to the property before I owned it if I needed to investigate anything, and pursued the legal team if there was any slow progress. Would definitely recommend. Thank you!
Dear AlisonThanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
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